OneAssist Consumer Solutions Complaints & Reviews

One of your engineer Amit had visited my house for repair of my ac, however ac is again in same old condition and not working properly .

I was told that one month guarantee is applicable on all service matters..

Kindly help in resoving my complaint on priority basis.

Regards

Pankaj Jatwani
C7/1203
Srs Residency
Sector 88
Faridabad
[protected]

I want to raise complaint for OneAssist consumer service. Yesterday my cooler stopped working then I raise a complaint using OneAssist app they opened a complaint for my cooler repair. This is the 3rd time i have complaint for same issue. Everytime they are sending same technician name Nirmal Kumar Vishwakarma for my Orient cooler repair. My father also got an electric shock from the cooler after the repair. I have requested the chat support team of one Assist to send the right technician for my cooler repair but they are sending same technician everytime who don't have any knowledge about cooler repair. They he broken the fan blade of my cooler by tightening the screws when I ask him for replacement he simply told me our company is not liable for plastic item replacement which cost around 550/- Rs. The service request number by One assist team for my cooler repair is 15720456 which is still under process. Now need to bought the new fan blade then I will repair the cooler. I simply want justice for the same. I am attaching the screenshot for all he issues which I am facing as well as the screenshot of chat support team of OneAssist chat team.

I am a HDFC bank credit card holder . I am not interested about this service and don't want this membership any more. Couldn't contact them through their customer care number nor their toll free number.

One Assist Relationship Number: 477036
Plan: Power Individual
Name: Arunsankar V V
Mobile No: [protected]
Credit Card Number Ending :- 4450

I purchased a laptop from flipkart and they suggested me to buy one assist complete two years protection plan. due to some reasons i dont want it and i am filing this complaint within the time of full refund.

Please deactivate the plan and refund my money ASAP.
date of purchase[protected]
OneAssist relationship number is 17656070

I purchased a laptop from flipkart and they suggested me one assist complete laptop two year protection plan . due to some reasons i want to cancel that plan and i am filing this complaint within the days limit for full refund.

Please deactivate my plan and refund my money ASAP
date of purchase plan[protected]
OneAssist relationship number is 17656070

Relationship Number 805050.
I have been trying to get my home ACs serviced under your plan since 2 months. Even after repeated (almost daily) calls to your customer care numbers and chats on the app I am still not getting the promised service.
Your customer care "Executives" have no power or authority. All they can do is apologize and promise action in the format decided by the company. I have repeatedly asked to be connected to someone in a senior capacity who can really follow up on my complaint and also give me a feedback. It seems that is not in your policy.
I am your client since you started your wallet protection plan. I had faith that you are a honest company. So when I was approached by your marketing people I was enthusiastic about the idea. However since I stay upcountry (Goregaon Raigad PIN 402103) I had asked them to confirm that they can provide the services before making any tall promises. I became a member only after being assured that you can indeed provide the promised services. Not only that, but I was also fool enough to convince 2 of friends also to sign up!
So now when your people tell me that the problem in providing the promised service is because I live in a village it makes me angry and cheated.
Either get my request attended in the next one week or be kind enough to refund my membership fee which I say is collected under false promises!
Contracting you by email or registering a complaint even on your app is extremely difficult. For a service company that is unacceptable. It makes me wonder if you are a genuine service company or a sophisticated scam!

Repair my Ac through oneassist but did work for 20 days only. After that following for more than 1 week to revisit and check. Still no response.

I have repair my AC though Oneassist quick repair and they had given 1 month guarantee. But again after 25 days, same issue started.

Hence since 1 week am following with oneassist team for my issue but still did not get any resolution.

I have paid for Mobile Insurance - OneAssist 1Yr Damage Protection Plan for iPhone on 31 May 2022.

Due to technical issues i was unable to activate the plan from Oneassist.
I have been constantly getting in touch with the team to cancel this insurance as its not activated and process for refund.

There seems to be ne response from the support team. All i get to hear is we have sent an email to cancellation team and thy will get back to you in 48 Hours. Its been more than 3 days and still no response.

Please assist

Regards
Ajay Selvaraj
+91-[protected]
[protected]@gmail.com

I bought a HomeAssist plan for my Air Conditioner on 16th May 2022 from their mobile application itself. I called their customer support to know about the best possible plan for my Air - Conditioner, they suggested me a Plan of Rs 3299/-, about which the customer support representative told me on my enquiry that the plan covered 3 cleaning service visits, Unlimited 100 % cashless repairs and genuine spare parts replacement for one year. I agreed on their offer and made the payment on the same day accepting the same offer which they have told me on call. After this they created my membership id and relationship No. which are [protected] and 282769 respectively. Thereafter, I booked a service call with one assist, on which a technician from their side visited my address on 1st June 2022, he inspected my AC and told me that the cooling coil of the air conditioner needs repairing and for which they need to remove that part and will get it repaired or replaced as per the requirement in 3-4 days, to which I have agreed and allowed to take the part with them. The matter of shock occurred and I felt cheated by OneAssist when a representative of them called me in the evening and told me that this spare part and its repairing is chargeable and this is not covered in the plan. I told him that they have sold their service by stating false promises and agreed on various false terms just to get the money and now they are denying me to provide the promised service and asking for extra money around Rs.4800/-to get the part repaired. I also requested them to cancel my membership and refund the amount as per their 15 Days free cancellation policy but they again denied to return my hard earned money. This is an act of cheating and harassment of customer . They removed the part from my Air Conditioner without telling me this earlier and now taking the advantage of their dominant position they are looking to extort money and delaying the service. I'm living in this heat scorching environment with my pregnant wife and I'm compelled to get my Air Condition repaired by paying them extra money as my wife whose health conditions are not stable due to pregnancy is deteriorating due to this harassment caused by OneAssist. If anything will happen to my wife and her baby, I'll knock the every door of justice as soon as possible against these cheaters. I'm hereby attaching screenshot of their services covered under the plan which is showing on my account on their mobile application for the reference.

Company renewing there service from many year. Every year they charge. I wrote many complaint to company but issue not resolved.
Sumit kumar wadhwani
[protected], [protected]
[protected]@gmail.com

I have been told they will cancel my plan ONE ASSIST PLAN Iin 2021 when I contact them via toll-free number. But it has been renewed now and i was debited INR 1399

DATE OF TRANSACTION 01/06/2022

BANK: AXIS BANK

CONSUMER NAME: SENTHIL KUMAR S

ACCOUNT no. xxxxxxxx6850

On 27/05/2022 i received a call from axis bank. They told me about Card protection and With out my permission they took my 2199 rs from my debit card.. And i call to axis bank they told me this is another service.. So we cant help you.

i want my money back i want deactivate this service. how they can deducted my money without my permission

i also attached my bank statement given below

Thanks
Pallabi sahu

My mobile got damaged and was sent to oneassist as I had insurance. These cheaters say your mobile reparing is above insurance claim value I took claim of 25000 and they said as per policy we will refund you amount of Rs 8400 for Total loss, they have shown price of new mobile Vivo 20 as 18000/- so why can't they replacement it when my claim I have taken is of 20 to 25000. These cheaters say we will refund you 8400 or else you can take your mobile back. I am writing my number here [protected]. I will take legal action against this fraud better go for another company. Even they are charging 1075 for claim. Processing fee

Dear One Assist Team, My SR No. 14953565
We had purchase a Symphony Air Cooler dated 02.05.2021, and taken Extended Warranty for Two years, and this time is First year, (Invoice is attached herewith)
We had complained, and your technician comes after 4-5 days. he was remove the parts from cooler and take back for Repair or change, After one week there is no any updation for the same, Mr. Praveen kumar as SM is also not picking the phone Mob No. [protected].
i am very worry about your service
I requested you to please resolve my issue as soon as possible.
Thanks & Regards

My one assist plan is ending on 16/06/2022. I'm not interested to continue the plan, so please cancel the auto renewal of this plan.
My relationship no. 7245804

All problem

Water purifier service agent charged double for replacing parts but hasnt returned as yet to replace them.

Hi,
My name is Tharun and I had a order from Amazon for window ac Order date-06-Aug-2020,
Order #[protected] Order value 25, 829.20 (1 item), with which I had a purchase made for 3years total protection plan from one assist bought from Amazon with purchase Order date-06-Aug-2020, Order #[protected], Order value- 2, 445.89.
Feature of insurance was as follows:-
What's covered - 3 Year Warranty Cover, 3 Year Accidental Damage and Voltage surge cover, In warranty Assistance. Complementary 1 Cleaning Service and 1 Gas Charing Per year. Auto Activation of plan post successful delivery of appliance. Registration number will be shared on customer’s registered e-mail Id.
10 Days Resolution Guarantee - We guarantee to repair your product within 10 working days, else we refund the product cost. 100% Cashless repair - All applicable charges covered under plan cost
Truly Unlimited Repairs – Enjoy unlimited repairs as your protection cover gets reinstated to its original value, after every claim.. On Site, At-home services, Transportation included (if required)
Verified Experts - All our Service experts are certified & Background verified. All leading brands covered with service availability even on Sundays.

Now I raised a request on ac repair on 11/04/21, I had a technician visit made on 13/04/22 who checked for what was in fault ans said it is gas refilling which is required.

Then until 18th they were on status of arranging required spare parts and and on 19th I had text to schedule technician visit for repair and I had no available date for technician until 26/04/22 got one for 27/04/22 arranged for same but on 20/04/22 I had a text stating issue is been resolved how would you like to rate our service. I called immediately to complaint about same how come case is closed without resolving waited until 25th to complete 10 working days as the issue is still not resolved I would like to claim full refund of product cost paid. Please assist to resolve this complaint. Also check for few attachment for proof on information

Thinking to buy insurance from Amazon for product just read below

If you are looking for truthful answer don't buy insurance for product as it's Hassel and mental harrasment also there is no support from Amazon for same you check there response on my twitter id @Tharun183 also I had to raise this in consumer forum

Your Grievance has been successfully lodged and your docket number: 3458497

I repaired my air condition on dt 20 march 22 & pay 2500/-, issue was gas leakage, engineer come and reffile gas, that time ac cooling well, but after 10 days the colling slow down and next 5 days the ac not woking and not cooilng.
So that i call to service engineering Me Deepak, he come check the issue and tell the gas empty in the ac and assure me to solved the problem FOC as per company policy.

But after a long follow ups he did, t answerd my call and not action by him
So ultimate i call to customer care on Friday dt 29 April 22 and assure your issue will resloved withing 48 hours.but after 4 days still no action taken.

Request you to kindly take it on priority and reslove my issue.