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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 16, 2025

Complaints 4081

Resolved

3094

Unresolved

987

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OneAssist Consumer Solutions reviews & complaints page 7

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Address: No. 34 Murugan Koil Street, poyyapakkam

I want to cancel the one assist activation policy from my credit card i have not requested to avail this policy.Please cancel my policy i don't want to continue.My mobile number is, [protected].
credit card ending 3936.

Please do this as soon as possible.

Thanks
Murugadoss

Apr 22, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2022

OneAssist Consumer Solutions Customer Care's response Dear Murugadoss, We have forwarded these details to the relevant team. They shall look into your case and assist you within the next 24-48 working hours. Your patience in the meantime is highly appreciated - Andreya, Team OneAssist.

Verified Support

Mar 22, 2022

OneAssist Consumer Solutions Customer Care's response Dear Murugadoss, Please be informed as checked in the system Membership ID – [protected] [Enhanced WA Privilege Single Plan] is inactive in the system as per your confirmation of Cancellation of the Plan - Andreya, Team OneAssist.

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Address: Gaytri nagar colony samne ghat lanka varanasi

I was purchased a insurance policy from one assist. It cover all the accidental and liquid damage. Now I placed a claim regarding my 📱 phone .my phone is broken and drop into the water. Now they said the because of your negligence we can not pass the claim.
Thank you
Ashutosh singh (Advocate)
[protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 21, 2022

Verified Support

Dear Ashutosh, We regret the inconvenience caused. This is not the experience we want for anyone. Allow us to rectify this. Please provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code MAR05MA0304 & our team shall look into your case and connect with you within 48 working hours - Andreya, Team OneAssist.

Ashutosh1030's [Complaint's author] reply, Mar 29, 2022

service request no. #13850786
Membership id-1010048927
Ashutosh singh
9455941030

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Address: OneAssist Consumer Solutions Pvt. Ltd. 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road Mumbai 400059

My One Assist Team Membership number is 6693201.

Please arrange cancellation of my one assist membership.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 17, 2022

Verified Support

Dear Aditya, We have forwarded these details to the relevant team. They shall look into your case and assist you within the next 24-48 working hours. Your patience in the meantime is highly appreciated - Andreya, Team OneAssist.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 17, 2022

Verified Support

Dear Aditya, Please be informed as checked in the system Membership ID – [protected] [Enhanced WA Privilege Single Plan] is inactive in the system as per your confirmation of Cancellation of the Plan - Andreya, Team OneAssist.

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Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan.this is unacceptable that you have been repeating the same.

Name Pamu Naresh
[protected]
Relationship ID 2100897
Membership ID [protected]

Apr 15, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2022

OneAssist Consumer Solutions Customer Care's response Dear Naresh, We have forwarded these details to the relevant team. They shall look into your case and assist you within the next 24-48 working hours. Your patience in the meantime is highly appreciated - Andreya, Team OneAssist.

Verified Support

Mar 10, 2022

OneAssist Consumer Solutions Customer Care's response Dear Naresh, Please be informed that we are trying to connect you on your both the numbers [protected] and [protected] but unable to reach you. Request you to provide us with your alternate contact number to connect so that we can discuss in regards with your case - Andreya, Team OneAssist.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

Dear Naresh, Please be informed as checked in the system Membership ID – [protected] [Enhanced WA Privilege Single Plan] is inactive in the system as per your confirmation of Cancellation of the Plan - Andreya, Team OneAssist.

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Address: OneAssist Consumer Solutions Pvt. Ltd. 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road Mumbai 400059

Website: oneassist.in

Hi One Assist customer support team,

Since more than 6 years deducting amount from my hdfc bank credit card automatically which is not useful for me now. Due to financial issue from myside requesting not to call me & do not deduct any amount from same hdfc credit card.

Thanks,

Venu
Mobile: +91 [protected]
[protected]@gmail.com

Apr 3, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2022

OneAssist Consumer Solutions Customer Care's response Dear Venumadhavgowru, We have forwarded these details to the relevant team. They shall look into your case and assist you within the next 24-48 working hours - Andreya, Team OneAssist.

Verified Support

Mar 02, 2022

OneAssist Consumer Solutions Customer Care's response Dear Venumadhavgowru, As discussed on call, Membership has been cancelled from the system and no amount will be deducted from your card as renewal in future - Andreya, Team OneAssist.

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Hi, Oneassist is auto renewing my policy without my permission and the amount is getting debited from my account.
Kindly immediately deactivate my account and provide me with refund. This has been happening every year without my permission.

Name: Prafulla Phadke
Email : [protected]@gmail.com
Wallet Assist plan

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 28, 2022

Verified Support

Dear Prafulla, We request you to provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code FEB05CA0205 & our team shall look into your case and connect with you within 24 - 48 working hours - Andreya, Team OneAssist.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 28, 2022

Verified Support

Dear Prafulla, Please be informed as checked in the system Membership ID – [protected] [Enhanced WA Privilege Single Plan] is inactive in the system as per your confirmation of Cancellation of the Plan - Andreya, Team OneAssist.

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Hi I m gaurav i want to deactivate one assist service but their customer care executives harassing's me that they are questioning unnecessary. My service going to renewal tomorrow and they are forcedly debit my credit card.

I dont want their service from now . they are creating troubled for me.

My Relationship number is 10060555

do help if you can.

Mar 31, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

OneAssist Consumer Solutions Customer Care's response Dear Gaurav, We have forwarded these details to the relevant team. They shall look into your case and assist you within the next 24-48 working hours. Your patience in the meantime is highly appreciated - Andreya, Team OneAssist.

Verified Support

Feb 28, 2022

OneAssist Consumer Solutions Customer Care's response Dear Gaurav, Please be informed as checked in the system Membership ID – [protected] [Enhanced WA Privilege Single Plan] is inactive in the system as per your confirmation of Cancellation of the Plan - Andreya, Team OneAssist.

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I have purchased oneassist insurance for my mobile phone samsung s20fe one of there employee forced me to purchase and activated on my phone ...now accidentally my phone is broken for which I have put a complaint and for claim now there are saying that insurance does not apply on demo phones then how it was activated on my mobile and now they are rejecting the claim..as you can see it's clearly mentioned on my bill that phone is a demo piece ...I'm attaching all the relevant documents kindly look into this matter

+2 photos

Mar 18, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

OneAssist Consumer Solutions Customer Care's response Dear Customer, We have forwarded these details to the relevant team. They shall look into your case and assist you within the next 24-48 working hours. Your patience in the meantime is highly appreciated - Andreya, Team OneAssist.

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Sir
pls look seriously in this fraud company. There are already so many compliant against the company and they are still alive.
I was cheated. First, when i was buy the insurance the service provider was swift in getting everything done and take the money. They never sent me the terms and conditions during the purchase.
when my screen broke due because it fell of my hand they rejected the insurance claim saying its improper handling.
They why the hell was insurance brought at first place to protect against breakage in warzone or in space?
And, now they tell i need to repair it myself for claiming the cliams in future. What ### world are the people of this company are in. They have lost it. Loooooooting openly. Modi ji hume bacaho...

Mar 16, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2022

OneAssist Consumer Solutions Customer Care's response Dear Shakti, We request you to provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code FEB25CA0202, our team shall look into your case and connect with you within 24-48 working hours - Andreya, Team OneAssist.

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HDFC Bank Credit Card — Cancellation of one assist membership
Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank have been auto debitting the amount even after requesting to cancel the account whenever there is a call. They say that next time it will not come, so ask me to pay that time but to my dismay it is happening for 3years. I am not interested about this service and don't want this membership any more. Please do not take the charges from my account.

OneAssist Relationship Number : 1655170
Name :- Anbuselvan.R

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: H no 429 1/b, Marra Pilerne bardez goa.near village panchayat

Have received msg and email that I will be charged 1899 for one assist.i had done policy only for a year this is not helping in any way.kindly please stop auto renewal of policy and terminate from this year 2022.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: India, Mumbai

The laptop had fell down and no damage had
appeared but after reopening the laptop had a
cract on the inside screen. This was informed
to the company but they declined the claim and
rejected it and I am not satisfied with the
answer.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 5909. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 2033282
Name :- SURESH GHEVAR RAM
Mobile No. :- [protected]
Credit Card Number Ending :- 5909

Mar 7, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2022

OneAssist Consumer Solutions Customer Care's response Dear Suresh, We have forwarded these details to the relevant team. They shall look into your case and assist you within the next 24-48 working hours. Your patience in the meantime is highly appreciated - Andreya, Team OneAssist.

Verified Support

Feb 02, 2022

OneAssist Consumer Solutions Customer Care's response Dear Suresh, As checked in the system Membership ID – [protected] [Enhanced WA Privilege Single Plan] is inactive in the system as per your confirmation of Cancellation of the Plan - Andreya, Team OneAssist.

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Address: H.No. 71, Shankar City, Zirakpur, Mohali, Punjab

I have an active plan with membership ID [protected]. As per plan my Vivo X60 Pro was insured and due to some mis-happening my phone got damaged. What i mentioned in my first claim was incomplete as i was not aware of the whole process. As i mentioned the incident in two lines. "While picking up my phone my phone slipped and got damaged" as here it is clearly seen i had not mentioned the place of incident, the time of incident, how it happened,...

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I received sms from INDUSIND BANK today that rs-1899/- deducted from my bank account to one assist membership fee. INDUSIND customer rang information. I don't even know the company and this kind nsolicited charging of my INDUSIND bank and use of my bank account by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money enhanced wa privilege single plan
Policy no.; 10122540
Name: kandukuri santosh kumar
Date of incident :[protected]
Icici account no:[protected]
Mobile no: [protected]
Email : [protected]@gmail.com

Feb 25, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2022

OneAssist Consumer Solutions Customer Care's response Dear Santosh, As checked in the system Membership ID – [protected] [Enhanced WA Privilege Single Plan] is inactive in the system as per your confirmation of Cancellation of the Plan - Andreya, Team OneAssist.

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Hello, i purchased a accidental plan for a mobile, and just after purchase i wanted to cancel it. but custome care executives want me to activate it forcefully and dont want to refund for the same .

reference number is given below . kindly process a refund as i wish to cancel the purchase.

+1 photos

Feb 25, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2022

OneAssist Consumer Solutions Customer Care's response Dear Udit, We request you to provide us with your contact details and our team shall look into this and connect with you within 24-48 working hours - Andreya, Team OneAssist.

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Deactivation of auto renwqal not workkng even called last time to cancel was promised refund but didnt got that

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Address: Icici oneassist

Website: Oneassit.co.in

My icici bank activated one assist and debited amount on calling they said there is no autorenewal now they are doing autorenwal and option cancel autorenewal mot workomg

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Address: No.66, Kamarajar Street, Varadharajan Nagar, Semmandalam, Cuddalore, Tamilnadu

On 13JAN2022 an amount of 1899 was taken from my bank account saying it's for renewal. But I didn't want the protection so I used the one assist app to cancel the membership. I read the terms saying the amount will be refunded but i didn't get the refund yet but the membership is cancelled. So i request for the refund of 1899 rupees to my bank account.

With regards,
ROHIT D

Mar 7, 2022

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2022

OneAssist Consumer Solutions Customer Care's response Dear Rohit, Please provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code Feb06CA0201 & our team shall look into your case and connect with you within 48 working hours - Andreya, Team OneAssist.

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Hi, I am Sagar Kavadi having HDFC credit card. My card debited with Rs. 1, 899 on 16th June 2020 without my consent. I am not using this facility hence kindly refund my money at the earliest.

Thanks.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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