OneAssist Consumer Solutions Complaints & Reviews

I had purchased the extended warranty of one assist at same time when i brought my LED..

At that time agent told me that it's very good insurance company and give very good sevices.

From last one month I registerd my complaint, 2 times technician visited but after that no response from any one .
All the time they closed the complaint due to rescheduled by Customer.

6-7 times I called customer care but they always say sorry and again planned for technician visit..

I don't know what kind of process they have..
Getting very irritated and panic with their services..

Please understand and resolve my issue..

Relation ship ID[protected]
Membership ID - [protected]

Would like to exit One Assist program but unable to. Do not need any services from One Assist and was accidently added when checking on the services offered and money deducted

Madhav Das Nalapat
One Assist 10950080...

I have complaint before Holi regarding cooling issues with my AC, till today i.e.5-4-23 my issue has not been resolved.
Issue is kept on hold, inspite of chatting and continuous calling, my issue has not been resolved.
Kindly do the needful.

My AC has the following issue after servicing:

1. NO COOLING AT ALL
2. LED indicator is damaged
3. Remote sensor works intermittently
4. The wallmount plate is away from the wall because of which AC is inclined

All these were shown to the service person however he advised me to use a two sided tape to fix it. He didn't even use measure the gas pressure after service.

I believe this may cost me around 10k to 15k inorder to get the AC fixed. Moreover this AC is for my mother who is 73 years old and she may get unwell because of non functioning of the AC. LET ME KNOW IF I NEED TO FILE A CRIMINAL CASE INSTEAD OF CONSUMER COMPLAINT.

Please be informed that your customer care, the technician and the area manager is aware of the issue but still i am not being assisted. I will get this serviced as soon as possible if i do not hear back from you and file a case to get the compensation for the bill, mental harassment and torturing my 73 yrs mother in this summer.

This company is fraud. Customer support is disgusting and the experience I have had so far is horrible. I have raised my concern at 8 March but my system is still under repairing and everytime I called to the customer care executive on the last deadline date. they came up with another delay update due to unavailability of spare part we need some more time. My system is still unrepaired from last 20 days and the deadline was explained up to 7 working days problem will be resolved nothing has happened so far. I am fed up with their support system they are not going to get my device repaired. And my employment is also at stake. Because I couldn't continue my job. My employer is asking to me buy another laptop or get your device fixed as soon as possible otherwise we have to ask you for the resignation can't approve your unnecessary leave for a month. I am mentally harassing bye one assist I am being tortured, harassed, I am having lot of anxiety and unnecessary tension and they are giving me constantly depression and not giving my laptop back to me.

Please I would recommend everyone not to buy any kind of insurance policy from one assist otherwise you will feel hopeless or being mentally depressed.

I will keep posting everywhere about my experience with one assist until my laptop is received to me.

I want to deactivate my hdfc bank one assist service

provide me valid customer care no.

OneAssist India Took payment of Rs 16074 on 14/02/2022 with reference number 7708688, and no policy issued or refund done till 3/21/2022. my TV is working, the person came in said TV has some lines in bottom of screen and it failed testing, and even though i had paid for 7 devices, he said all are failed, now i neither have the policy nor refund issued till 3/21/2022.

I have called company helpline [protected] - 3 times now, every time they say refund will be done in 48 hours, and they will call me in 48 hours to confirm the same, they did not give refund, neither they called back, they donot give any complaint number, finally when i asked today (3/21) they gave a number saying, this is membership cancellation number[protected]. I have spoke to Agents Sadam and Sunita, they donot give their last names

I think this a fraud company, be careful with your money.

I want to cancel the one assist activation policy from my credit card i have not requested to avail this policy.Please cancel my policy i don't want to continue.My mobile number is, [protected].
credit card ending 3936.

Please do this as soon as possible.

Thanks
Murugadoss

I was purchased a insurance policy from one assist. It cover all the accidental and liquid damage. Now I placed a claim regarding my 📱 phone .my phone is broken and drop into the water. Now they said the because of your negligence we can not pass the claim.
Thank you
Ashutosh singh (Advocate)
[protected]

My One Assist Team Membership number is 6693201.

Please arrange cancellation of my one assist membership.

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan.this is unacceptable that you have been repeating the same.

Name Pamu Naresh
[protected]
Relationship ID 2100897
Membership ID [protected]

Hi One Assist customer support team,

Since more than 6 years deducting amount from my hdfc bank credit card automatically which is not useful for me now. Due to financial issue from myside requesting not to call me & do not deduct any amount from same hdfc credit card.

Thanks,

Venu
Mobile: +91 [protected]
[protected]@gmail.com

Hi, Oneassist is auto renewing my policy without my permission and the amount is getting debited from my account.
Kindly immediately deactivate my account and provide me with refund. This has been happening every year without my permission.

Name: Prafulla Phadke
Email : [protected]@gmail.com
Wallet Assist plan

Hi I m gaurav i want to deactivate one assist service but their customer care executives harassing's me that they are questioning unnecessary. My service going to renewal tomorrow and they are forcedly debit my credit card.

I dont want their service from now . they are creating troubled for me.

My Relationship number is 10060555

do help if you can.

I have purchased oneassist insurance for my mobile phone samsung s20fe one of there employee forced me to purchase and activated on my phone ...now accidentally my phone is broken for which I have put a complaint and for claim now there are saying that insurance does not apply on demo phones then how it was activated on my mobile and now they are rejecting the claim..as you can see it's clearly mentioned on my bill that phone is a demo piece ...I'm attaching all the relevant documents kindly look into this matter

Sir
pls look seriously in this fraud company. There are already so many compliant against the company and they are still alive.
I was cheated. First, when i was buy the insurance the service provider was swift in getting everything done and take the money. They never sent me the terms and conditions during the purchase.
when my screen broke due because it fell of my hand they rejected the insurance claim saying its improper handling.
They why the hell was insurance brought at first place to protect against breakage in warzone or in space?
And, now they tell i need to repair it myself for claiming the cliams in future. What ### world are the people of this company are in. They have lost it. Loooooooting openly. Modi ji hume bacaho...

HDFC Bank Credit Card — Cancellation of one assist membership
Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank have been auto debitting the amount even after requesting to cancel the account whenever there is a call. They say that next time it will not come, so ask me to pay that time but to my dismay it is happening for 3years. I am not interested about this service and don't want this membership any more. Please do not take the charges from my account.

OneAssist Relationship Number : 1655170
Name :- Anbuselvan.R

Have received msg and email that I will be charged 1899 for one assist.i had done policy only for a year this is not helping in any way.kindly please stop auto renewal of policy and terminate from this year 2022.

The laptop had fell down and no damage had
appeared but after reopening the laptop had a
cract on the inside screen. This was informed
to the company but they declined the claim and
rejected it and I am not satisfied with the
answer.

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 5909. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 2033282
Name :- SURESH GHEVAR RAM
Mobile No. :- [protected]
Credit Card Number Ending :- 5909