OneAssist Consumer Solutions Complaints & Reviews

I have taken policy for my mobile by paying 2999 rupee after some days my mobile got damage and I handed over my mobile to policy assistant but now they said that this is an negligence case we cant repair your mobile. At the time policy selling I have asked lots of time that if my mobile fell down and damaged by me then can I claim for insurance then they said me yes I can claim for the same case, but now they said we didn't told this sentence, but they are recording our call summery while talking with assistant of policy. I wished for the listening of call record but they are ignoring my question. please help me to get my mobile repair or my policy money back. Also i have asked for my money back but they are not giving my money back. Also i didnt got any welcome kit from one assist still yet and they telling they have sent me. This is totally fraud case because at the time of insurance money payment they agree everything and lie to customer that we will do your mobile repair if also felled from your hand. I more times asked before doing insurance about same case and they said yes we will do and that basis i have done insurance. Also my mobile got damaged accidentally but they don't agree that bcoz when mobile damaged that time my hand also damaged by impacting on rod, and i didn't written this point in insurance claim form and only because of this reason they are not repairing my mobile. Please help me get my mobile repair or my policy money back.