OnePlus India — multiple complaints in oneplus 5, 128gb.

Address:

Faridabad, Haryana, 121007

I purchased a new oneplus 5o f 128gb from their authorised shop in select city walk, new delhi dtd. 10/9/2017. I paid in cash and hv their invoice.

At the time of purchased i was confirmed that they do hv a service center at faridabad, which is my city.
They also confirmed that if i am not satisfied i can get full refund or mobile replacement within 10 days of complaint.

I lodged written online complaint with oneplus website on 16/9/17 of following major issues:
1. Hotspot is not working with laptop.
2. Battery drains out within 2-3 hours o[censored]se - screen shots of the battery option emailed,
3. Mobile hangs specially when i open contacts or sms for more than 30-35 seconds - of which i also showed the screen recording.
4. Service centre is not in faridabad, as was assured.

They emailed me some todo to correct the problem. I did as told but no use. They told me to visit their service centre at gurgaon. I did, but they said since i am using jio the battery will obviously drain out!! And they cant do anything. For other problems they had no answer. Also they refused to replace it.

Till now they just write emails with false assurances and passing out time.

I have sent them a legal notice on email. But they say, that they regret the inconvenience and are escalting the complaint to hgher level.
Still no use.

Regards

Rajeev
Faridabad
[protected].