OnePlus India Complaints & Reviews

I had purchased a one plus 3 graphite black model.
They are providing us a accidental damage policy during the purchase. For that we need
To register the device in one plus care (Servify).
Unfortunately i met with an accident and my phone feel in a water. So took my mobile to the authorized service centre, they told me to raise a request through the app, so raised the ticket servify team taken the phone from me,
Now they are telling my phone is 'beyond the economic repair' so for serviceing my phone they are asking me rs 39250 for a rs 27999 priced phone. Another option they are telling me is if i surrender my phone they will payback an amount of rs 13000., i need an economic service or replacement on the device.

Please dothe need ful asap.

I have placed an order for oneplus bullet (V2) earphones 3days ago.. Still my product has not yet dispatched. Payment already done. I placed the irder on 20th june, it was wtitten that product will be dispatched with 21st june but not yet dispatched. Also didnt recieve any message from the company yet.. My order #[protected]. Try to rssolve this.. As i need my product soo

My phone was misplaced at paschim vihar petrolpump. My phone was oneplus one a0001, colour sandstone black 64 gb
Imei no. -[protected]. I was going from my bike to petrolpump, my phone was in my back pocket and after some time i realised that it was misplaced.in my phone there are very important things and information like contacts and pictures.

Since my dad got it in september, calls keep dropping and it keeps saying "cellular network not available." i've sent it to the service center five or six times, they reformatted the phone a few times but to no avail. They changed the motherboard last month (Or so they said) but no improvement. I sent it again last week, they changed some wire, but even now it isn't working. This was a week ago, so i called customer care and was told to go to the service center again, i refused and asked to talk to a superior, i was refused and then i got angry so they let me talk to a superior (Asif), who told me that i should create a ticket on the website and that i would receive a call within 24 hours. I have a recording of this call, fyi. This happened at 11 am on thursday. Since then, i have received no communication. I sent another e-mail, nothing. I just called customer care again, and was again told that i'll receive a call back. Still waiting.
I understand that sometimes these things happen with phones, but then they should compensate for the grievance caused. At each level they keep referring me to someone else, then saying that i'll get a call back, then they don't call back and i have to call again, then saying i have to visit the service center. Aside from the large number of hours i've wasted on the phone, and sending the phone to the service center in saket repeatedly, my dad has spent many days without a phone. Nine months of ownership and only fleeting moments of being able to use it as an actual calling device. I feel like they're just trying to run out the warranty.

Nagpur one plus service center is not providing satisfying​ service as my one plus original adapter is not working properly. Charging problem is occurring. My phone is still in warrenty period can't you give a customer his/her satisfaction with company. Provide me dash charge adapter. And further help other customers of one plus to solve their problems.

I bought a oneplus3 in october and it's display automatically stopped working in starting of may. I went to service centre of noida and they looked after my phone and made a job card for it and said that we will repair your phone under warranty. After 2 days they called me and said that there is a liquid damage in your phone and we will take 28300 for its repairs. Company is saying that we can't do anything in this case.

Took phone for charge at 10:00pm and it charge 70 % in morning 6:00 am
Its a very bad experience of one plus
Please never use one plus its my review

There is some problem of screen too there is liquid leaked from right corner of phone

Customer care said please pay 10000 for it phone's price is 20000 and display of 10000 its a big loot please come all for lutaooooo

They said first pay 10000 for screen and then we will see your battery problem

Its a very bad experience of one plus's customer care and service center

Currently i haven't 10000 so they will not solve the problem of battery

I bought one plus 3t before one month. One problem is.. They did not provide earphones. And on their site earphones are much costly. Other one is they provide dash charger. But their battery backup is so much low. It is a very bad thing. Dash charger is provided that doesn't mean that battery backup can be bad. It also must be good enough that we can use mobile without repeatedly charging.

I have ordered a mobile phone online for 30, 000 Indian rupees on June 2, 2017. They haven't despatch the item till June 6 2017.. They are not ready to refund my money. I bought a new phone from amazon in same price and reached me on June 5th. When I asked them to refund they say that I need to reject the corrier and it should reach back to warehouse and they need another 5 to 7 days to refund... Total they will take almost one month to give me my money...I don't trust them. Because they are making unnecessary delay even in delivering my item in order for me to reject

I am visiting to your gallery (Andheri) on 24th may, 2017, your engineer diagnosed for battery issue in my mobile, i said ok no issue, replace it. &
After replacement of battery, i have suffered from heating issue in my mobile up to 45 degree cel.in only one minute uses.

On 24th may, 2017, as per your engineer, only battery issue & today after discussion with your engineer they told me, mother board issue.

Why same issue is not highlighted on same day (24th may, 2017) with me?
I am not interest to replace my mother board then who will suffer the battery amount & if mobile will blast at the time o[censored]sing then who is responsible?

I have installed the last update so because of that the volte has disappeared from network and sim setting. So what to do now because of this problem I'm not able to use 4G jio net. Do something for this. Because of this Internet on mobile is not working i have uploaded the photographs with this in which you can see the difference between before update and after update. Check this

Respected sir/ma'am,

I wish to complain about a mobile phone (Product - oneplus, 3t gunmetal, model-6gb+64gb india a3003, imei/sn - [protected]) that i purchased on (Date[protected], location - noida, sec-35 up).

I am complaining because this phone is getting over heat & auto restart approx two - three times in a day. To resolve this problem i already visited to the respective service center, they kept my phone aaprox one month but didn't provide any solution. So, i would like you to please have a look on this and provide me the proper solution.

When i first learned of this problem, i contacted to the service center (One plus service record) at my location in jodhpur, and was told that nothing could be done about my problem. I believe that this response is unfair because everybody believe that they will get a proper service regarding any product.

I request you to please provide a proper solution as i am very disappointed with this product and don't want to continue with this phone, please ask them to refund my money.

I look forward to hearing from you as soon as possible to resolve this problem. I am enclosing copies of my receipt. I may be contacted at the below address and phone number.

Sincerely,
(Rohit katiyar)
[protected]
[protected]

I bought oneplus 3t (Order number: ops[protected]
Worth rs.29999 from oneplus' official site https://oneplusstore.in/. the phone got delivered to me on 14th april 2017 with bill dated 13th april 2017.
The piece had issues with the camera and was heating up frequently. The same was confirmed by the b2x service centre of oneplus in rohini, delhi. So, the service centre issued me the job sheet which i uploaded on https://oneplusstore.in/...

I bought oneplus 3t on 31/01/2017.in mid of april-2017 i got current while talking on the phone and of course lost the grip of phone and screen got damaged as it hit the floor.in first week on may-17, i went to oneplus service center to have the same changed as the phone was under warranty! The service center tell me that this does not come under warranty and i'll first have to change the screen which will cost me 10k and after that they will check if the current still comes!!! It sounds stupid!! The phone has 1 year warranty and still they tell me that it is out of warranty!! The current could have been deadly if in hands of a child!! How can this be neglected and be told that it does not come under warranty??? I requested for repolacement of the handset only as i do not want any risk/chance of recurrence of thsi incident. They denied taht as well!!! I am kind of lost on what to do with these cheaters?? The service center is with name "esskey outsourcing pvt ltd"

Dear concern,

I given my phone for repair due to display damage and i got the estimate form your end. I wonder even the handset (Oneplus3) is within the warranty and the new phone is costing approximately 28000/- inr, your team asked me to pay around 34000/-
Can anyone provide the justification for the above query.

Best regards,

Anish rajan

I had given my phone to the service center in Koramangala, Bangalore. I gave it to them with the complaint that my earphones don't get completely inserted on my One plus 2 phone. I got it back and when I did I noticed one side of any earphones I entered never works, Any ear phones. I submitted my phone back the following day to which they told me I have to replace the motherboard which would cost INR 21, 000. The damage was done by them and I spoke to them through customer executive but I am not getting any proper replies.

The customer care executives tell me that it's my fault and that I should pay. Apparently before I submitted my phone, They did not check whether the headphone jack work or not and hence it is my fault that I didn't ask the service center to verify it. I want to know if it's my task to complete the service center's responsibilities.

I went to the service center on 18th March. All these days the customer care executives were beating about the bush and blaming me even though the fault is with them.

They are clever to not reply all these through e-mail, But I have every voice recordings of the conversation between me and the customer care executives.

My desirable solution is for them to replace my mother board. They should fix the problem they caused. That's it.

I have attached the invoice and a few job sheets. I will share further information once I am contacted.

I am using one plus one since 2 years and want to update latest software. Recently i used jio sim in phone but it is not working. Checked with jio customer care centre and they suggest me do update my mobile with latest software. Kindly help me so that i will update my handset with latest software.

My address. Patel nagar, delhi
Mob-[protected]

I am using jio sim but it is not working properly.

Please get it solved at the earliest.
Please arrange a call as well.

Created case id 578011 in 1st week of March and this ticket has not been resolved till date. Ticket was cancelled without any resolution and on asking for reopening got denial saying that existing policy does not allow. Below are details:
Date of Incident: 8th March 2017
Client Number: N/A
Full Description of Incident: Few hours after successfully sticking the curved tempered glass cover onto my OP3T it started showing bubbles on edges and coming off screen from one side. Thereafter I immediately called OnePlus support to report this.
Desirable Resolution of Complaint: Refund Amount or Replace Product

Sir/Madam,
With ref. to complaint launched on oneplus portal (complaint id-591250) i have described all the problems which i am encountering from day one o[censored]sing the cell phone. some of the issues for your kind information are as under,
1. Ringer key-not doing its intended purpose
2. Updated application not being supported by handset
3.overheating at backside of cell phone
Kindly help me to resolve these issues as i am not getting a favourable response from oneplus support.

Sir I have purchased one plus2 Mobile on 23/3/16. & for the last 6 month s I am submitting it to your service center with the problem in motherboard every time.Every time my data, contact . gallery items are deleted. I kindly request the company to change the pcs to a new one as I am fedup with it. The pcs is a defective one . I am going through a big pain every time by submitting to the company s service center. It's a humble request to change the pcs to a new one...