OnePlus India Complaints & Reviews

Hello,
I have oneplus3, Recently my phone had an issue that it went dead suddenly. I visited the Exclusive Customer care located at Kurla west in Mumbai (Token No:8 on 06.02.2017). They bluntly told me that all your data will be lost and I have to sign that declaration. I denied and insisted that they must try to recover data at any cost, I also mentioned that they can charge me for data recovery if they want. Then after 30 min. I...

This is in regard to my visit to service centre in bora service, guwahati named- "delight support solutions"
i had given my one plus 2 handset as it wasnt turining on, so the concerned person over there in the recpetion told me that it would take three days for diagnsis and further 4-5 days for repairing, then i left my phone over there and return, after 40-45 minutes they informed me that they found liquid content in my phone so...

Order number: ops[protected]
I am regular customer of oneplus store. First of all i want to make it clear that, i have installed several tempered screen protectors before also.
This time i bought tempered glass for my oneplus 3t on 6 jan and received it on 10 jan. After installation on yesterday i. E. On 10/01/2017 i have noticed that there uplifting of tempered protective glass egde from one side (Left) and near edge...

Hi,

I want to replace the display of my OnePlus X device (Black) and on calling the customer care they told me that the sticker was on available and will be available by 28th Dec 2016. I patiently waited for 15 days and when I called today (29th Dec 2016) they told me that the part is still not available and they cannot give me any confirmation by when they will have the part. Also they told me that the part is not available...

My one plus 3 stopped working in 5 months of purchase and i have a guarantee on purchase. The phone was picked up by one agency for repairs but are asking 25000/- for repair as they said the main board is faulty due to some liquid gone inside which is totally false as the phone stopped working while i called someone while it was charging. I lodged the complaint complaint id 1470000 and after lot of follow up was asked to handover the phone...

Helo sir..i upgraade my oneplus2 mobike softaware..but jio sim was not supportde..after upgrade..so plese rectify this..after uogradr...my mobile was also slow and battry was dicharge heavily...so rectify this prblm..even..application also..jumed...4g means volte nit supportd...so...what am i do...plese..tell me sir

What am i do now sir..please solve this...

I was using vodafone sim card in my phone. It worked fine. Earlier there used to be problem of replacing it with other company sim cards, but I did not pay much attention due to busy life.

Yesterday, I changed sim card to Airtel and it worked fine but once I replaced it with my vodafone sim card again, it is not getting detected by the phone. Airtel still works fine.

The mobile network in settings screen gets...

I am an one plus 3 owner. Not even six months since i purchased the phone. The product quality is so poor that it made me visit the service center 3 times, those are as follows:-
7/10/16:-b2x newtown kolkata. My device was going into fast boot mode in its own and volume buttons was behaving abnormally.
Os was reinstalled.
14/10/16:-b2x newtown kolkata. My device was going into fast boot mode in its own and volume buttons...

Last months the dash cable and charger rates on PnePlus Store are around 800.00 INR . Before that when Oneplus store for India is not available they supply these accessories via eCommerce sites (Amazon and Flipkart) through different distributors and the cost is around 800.00 INR. Now today the cost is around 1900.00 INR. This is insane. This is a new way of earning Black Money. What are the reasons behind that to double the rates suddenly....

I had purchased One Plus 3 via Amazon. The handset stopped working within a month's time and is in repair since last 1 month. I requested the company for the replacement but they are not replacing the phone
I had bought the handset for Rs. 28 K and it went off within a months time.
Company is not ready to replace the phone neither is giving any solution.
I dont have my phone since last 1 month and still there is no revert...

Dear sir

I purchased one plus on september, 01. My phone 's gorilla glass is broken what we can see from physical appearance of display. We had written mails, gave you reminders but sorry, we haven't received any positive response. I called your toll free no 10-15 times, only getting assurance that we will get the verification call than only we can do something. But no call has been received by me. I also visited your service...

Hi one plus team,

This mail is in regards to the delivery sent to me by 'amazon india' today i:e 28/10/2016 in evening of one plus 3 (order #[protected].

If this mail is not related to yo then i would request you to forward this mail to concerned department so that of one plus team comes to know about my complaint: -

When i unboxed the product (this evening i:e 28/10/2016) and started...

Date of complaint to Service Center : 5th Oct, 2016
Request Number : 424376
SRRG No . SRRG[protected]

Problem :
1) Green Spot on Display
2) For complete Charging takes 9 to 10 hrs

I call and send mails to Customer care but no proper action taken yet.

Resolution : Change Display and Charging Set ( Adapter and Cable)
Kindly Advise...

Hi
This is my review for One Plus one, it’s still under warranty and going through my worst experience with my smartphone. I bought One plus One Sandstone black, 64 GB IMEI No. is [protected] through Amazon in starting of this year in January, regarding complaint, in a span of just one month phone's headphone jack stopped working I tried many earphones of different companies none of them worked but anyhow I was adjusting because...

Dear Officer,

I bought one plus two mobile instrument on 24 November 2015, with extended warranty. (XOOOEPWDFT - IEMI: [protected]).
Recently while I was talking on phone the power went off i.e. the phone switched off automatically. We contacted the service center located in Nehru Place, New Delhi. According to them there is a mother board problem which needs to be changed and they said it is not covered under warranty...

Hon'ble sir,
I have bought a one plus 3 handset paying rs. 27999 in the month of august, 2016. it had accidental insurance cover for one year under third party scheme of servify pvt. ltd.
In the month of september my phone had an accidental liquid spill and got damaged. as per policy, i claimed for the damage repair. the servify team gave me a mail to provide all details in a document provided by them. i filled up all documents...

I wanted to replace the screen display of my phone. For that, I had called two one plus service centres located in Chandigarh and panchkula. When asked about the cost, I was told 7070 rs by the center in panchkula whereas 8500 rs by the center in chandigarh. When I asked about the reason for the difference in rates by the chandigarh center, they refused to state any reason and gave rude reply that get it done from panchkula then.
br...

I had given my charger for replacement and it has been over 20 days and they have not yet replaced it. I was told that it would be taking only 7 business days at max, this is a big issue as none of the call centre agents are responding clearly on this matter..
Really disappointed by this kind of one plus service support.
— my job sheet number — srrg[protected]
— complaint number — 412106...

Hi,

I bought one plus x mobile phone few months back for INR 17, 000
All of the sudden it stopped working.
.

I showed my phone at service center. They say its a liquid damage and asking for INR 14, 450 to repair when the new one costs 15000 now. I told them it never went into water.
They say it might have been due to moisture and I have to bear the charges.
It is under warrantybr...

Hi
I bought One plus One Sandstone black, 64 GB IMEI No. is [protected] through Amazon in starting of this year in January, regarding complaint, in a span of just one month phone's headphone jack stopped working i tried many earphones of different companies none of them worked but anyhow i was adjusting because the staff of one plus don't know how they are trained they don't even know how to talk to customers i was literally ignored...