OnePlus India Complaints & Reviews

I have installed the last update so because of that the volte has disappeared from network and sim setting. So what to do now because of this problem I'm not able to use 4G jio net. Do something for this. Because of this Internet on mobile is not working i have uploaded the photographs with this in which you can see the difference between before update and after update. Check this

Respected sir/ma'am,

I wish to complain about a mobile phone (Product - oneplus, 3t gunmetal, model-6gb+64gb india a3003, imei/sn - [protected]) that i purchased on (Date[protected], location - noida, sec-35 up).

I am complaining because this phone is getting over heat & auto restart approx two - three times in a day. To resolve this problem i already visited to the respective service center, they kept my phone aaprox one month but didn't provide any solution. So, i would like you to please have a look on this and provide me the proper solution.

When i first learned of this problem, i contacted to the service center (One plus service record) at my location in jodhpur, and was told that nothing could be done about my problem. I believe that this response is unfair because everybody believe that they will get a proper service regarding any product.

I request you to please provide a proper solution as i am very disappointed with this product and don't want to continue with this phone, please ask them to refund my money.

I look forward to hearing from you as soon as possible to resolve this problem. I am enclosing copies of my receipt. I may be contacted at the below address and phone number.

Sincerely,
(Rohit katiyar)
[protected]
[protected]

I bought oneplus 3t (Order number: ops[protected]
Worth rs.29999 from oneplus' official site https://oneplusstore.in/. the phone got delivered to me on 14th april 2017 with bill dated 13th april 2017.
The piece had issues with the camera and was heating up frequently. The same was confirmed by the b2x service centre of oneplus in rohini, delhi. So, the service centre issued me the job sheet which i uploaded on https://oneplusstore.in/...

I bought oneplus 3t on 31/01/2017.in mid of april-2017 i got current while talking on the phone and of course lost the grip of phone and screen got damaged as it hit the floor.in first week on may-17, i went to oneplus service center to have the same changed as the phone was under warranty! The service center tell me that this does not come under warranty and i'll first have to change the screen which will cost me 10k and after that they will check if the current still comes!!! It sounds stupid!! The phone has 1 year warranty and still they tell me that it is out of warranty!! The current could have been deadly if in hands of a child!! How can this be neglected and be told that it does not come under warranty??? I requested for repolacement of the handset only as i do not want any risk/chance of recurrence of thsi incident. They denied taht as well!!! I am kind of lost on what to do with these cheaters?? The service center is with name "esskey outsourcing pvt ltd"

Dear concern,

I given my phone for repair due to display damage and i got the estimate form your end. I wonder even the handset (Oneplus3) is within the warranty and the new phone is costing approximately 28000/- inr, your team asked me to pay around 34000/-
Can anyone provide the justification for the above query.

Best regards,

Anish rajan

I had given my phone to the service center in Koramangala, Bangalore. I gave it to them with the complaint that my earphones don't get completely inserted on my One plus 2 phone. I got it back and when I did I noticed one side of any earphones I entered never works, Any ear phones. I submitted my phone back the following day to which they told me I have to replace the motherboard which would cost INR 21, 000. The damage was done by them and I spoke to them through customer executive but I am not getting any proper replies.

The customer care executives tell me that it's my fault and that I should pay. Apparently before I submitted my phone, They did not check whether the headphone jack work or not and hence it is my fault that I didn't ask the service center to verify it. I want to know if it's my task to complete the service center's responsibilities.

I went to the service center on 18th March. All these days the customer care executives were beating about the bush and blaming me even though the fault is with them.

They are clever to not reply all these through e-mail, But I have every voice recordings of the conversation between me and the customer care executives.

My desirable solution is for them to replace my mother board. They should fix the problem they caused. That's it.

I have attached the invoice and a few job sheets. I will share further information once I am contacted.

I am using one plus one since 2 years and want to update latest software. Recently i used jio sim in phone but it is not working. Checked with jio customer care centre and they suggest me do update my mobile with latest software. Kindly help me so that i will update my handset with latest software.

My address. Patel nagar, delhi
Mob-[protected]

I am using jio sim but it is not working properly.

Please get it solved at the earliest.
Please arrange a call as well.

Created case id 578011 in 1st week of March and this ticket has not been resolved till date. Ticket was cancelled without any resolution and on asking for reopening got denial saying that existing policy does not allow. Below are details:
Date of Incident: 8th March 2017
Client Number: N/A
Full Description of Incident: Few hours after successfully sticking the curved tempered glass cover onto my OP3T it started showing bubbles on edges and coming off screen from one side. Thereafter I immediately called OnePlus support to report this.
Desirable Resolution of Complaint: Refund Amount or Replace Product

Sir/Madam,
With ref. to complaint launched on oneplus portal (complaint id-591250) i have described all the problems which i am encountering from day one o[censored]sing the cell phone. some of the issues for your kind information are as under,
1. Ringer key-not doing its intended purpose
2. Updated application not being supported by handset
3.overheating at backside of cell phone
Kindly help me to resolve these issues as i am not getting a favourable response from oneplus support.

Sir I have purchased one plus2 Mobile on 23/3/16. & for the last 6 month s I am submitting it to your service center with the problem in motherboard every time.Every time my data, contact . gallery items are deleted. I kindly request the company to change the pcs to a new one as I am fedup with it. The pcs is a defective one . I am going through a big pain every time by submitting to the company s service center. It's a humble request to change the pcs to a new one...

Sir i have purchased one plus2 phone on 18august2016 its was my biggest mistake of my life that i purchased that product. Since the product i have received that contains some dust particles so i visited service centre in jaipur which is in front of rajmandir so they just clean only the dust i have told him that what is the reason so they told me it is due to jack dust came from this. After some time same problem occurs this is my 3rd time i have visited the service centre they told me that these are common issue so what to do please tell me the solution or either i will sew in you consumer court regarding faulty product .
Arvind purohit
[protected]@gmail.com

My device is not working properly last 6 days . It got stuck while using apps .and reboot option iz not visible the device crashes the app some times .it just gets switched off nytym and the main thing iz while using apps like hike n snapchat it really works the worst now a days .. it give lots of problem i reqst to get a better solution or to replace the device

To whomsoever it may concern,
this is with regard to when the new update was launched, oxygen os, first after installing the new update and rebooting the phone, password asked for fifty times and in the process of your so called "decryptying" all my data has vanished, all the photos i had saved or clicked, all the music that i had, everything has been wiped from my phone, without any warning or any sort of detail.

I wish to know what has gone wrong with it or i shall sue you for the same, and i have no problems appearing in court of law, i will come time and again and if this harrasment of yours continues, i shall sue you innumerable times.

Hoping for a positive reply.

Complain [Case ID #: 550411]
i had given my phone to repir and it was under warranty but today is 12th day and customer care telling parts r not available ...my work is stuck i ask to refund or get me new phone but there answer is (I have tracked the details of the device with the Jobsheet number, as per that currently, the spare parts are in country stock. However, I suggest you to please be rest assured as the spare parts are available, hope the device will get repaired soon.)

Never purchase oneplus product.
I purchase oneplus 3T on 18.12.2016 and arise network problem after one month.
I sent it to servify and that said motherboard will be change.
I approach customer care oneplus but instantly they reject my request but again approach to customer care and they refer to escalation team.
I again contacted them via chat room and they assured that I will call back within 10 Minutes.
A call is received from escalation team and they denied for replacement of handset instantly. They have no care about their customer and customer service as their cutomer service center are in only metro cities.

Hello,
I have oneplus3, Recently my phone had an issue that it went dead suddenly. I visited the Exclusive Customer care located at Kurla west in Mumbai (Token No:8 on 06.02.2017). They bluntly told me that all your data will be lost and I have to sign that declaration. I denied and insisted that they must try to recover data at any cost, I also mentioned that they can charge me for data recovery if they want. Then after 30 min. I got my phone and they even did not told me that My phone was reset, all data lost also I got some Nougat update. I asked them to justify why they could not recover the data, and I asked them to produce the detail resolution analysis by the technician. and the comment from technician was "Problem in Motherboard, it was replaced"

I lost all the data, There is no external storage in this phone so I lost it all. I got some backup from Google but still a major loss in many contacts and other details from my recent Travel.

this is very disappointing, also they did not consulted me before changing the motherboard, They were only suggesting replacing the parts to other people who had some issue, and oneplus team simply repaces the part, not even trying to repair it. This means that after warranty expires, having oneplus is an expensive and costly matter. This must be changed and also data recovery practice must be introduced.

This is in regard to my visit to service centre in bora service, guwahati named- "delight support solutions"
i had given my one plus 2 handset as it wasnt turining on, so the concerned person over there in the recpetion told me that it would take three days for diagnsis and further 4-5 days for repairing, then i left my phone over there and return, after 40-45 minutes they informed me that they found liquid content in my phone so told me that warranty cannot be availed for that and after sometime they estimated that water has gone all over in motherboard so the estimated cost for repairing would be 15000/-, I went there and took my phone back as i was not ready to pay for that, but I did asked for the snapshots and data of the phone, the engineer who diagonised my phone ensured that it will be sent in my mail id, but till date havent received any reply from their end, in the mean time i did sent mail to them regarding the same, and told them if no action taken then will write to the company directly. so here I m breifing you my problem so that appropriate action could be taken to solve it.
Diagonosis has been done on 19th jan 2017 and today is 7th feb 2017, still no response conveyed from service centre end.

Hope you would consider the grievance and provide appropriate solution for the same in priority basis

regards
Vizit Jain
jain.[protected]@gmail.com
(A user and admirer of your brand)

Order number: ops[protected]
I am regular customer of oneplus store. First of all i want to make it clear that, i have installed several tempered screen protectors before also.
This time i bought tempered glass for my oneplus 3t on 6 jan and received it on 10 jan. After installation on yesterday i. E. On 10/01/2017 i have noticed that there uplifting of tempered protective glass egde from one side (Left) and near edge of finger print sensor. Which is not getting fix after applying pressure. Oneplus store sent me defective screen protector, which they are not willing to replace. I have sent them all information and pictures to explain how it's a defective piece but they are not replacing it. They charged me tons of money for it and gave me really cheap product.
Plz help me this issue

Hi,

I want to replace the display of my OnePlus X device (Black) and on calling the customer care they told me that the sticker was on available and will be available by 28th Dec 2016. I patiently waited for 15 days and when I called today (29th Dec 2016) they told me that the part is still not available and they cannot give me any confirmation by when they will have the part. Also they told me that the part is not available in entire mumbai region so I cannt go to any other Customer care center as well. To get the confirmation by when the part will be available they told me to call the Toll Free number. On calling the toll free number they are telling me even they dnt know by when the part will be available and also they can't give me anything in written
The complain number is 501817. The only think they are telling me is that they have taken my feedback but can't give me anything in written. Prior to this also I had some issue with my phone and that time also they took around more than a month to get the part and I was left with no option then to wait.

My one plus 3 stopped working in 5 months of purchase and i have a guarantee on purchase. The phone was picked up by one agency for repairs but are asking 25000/- for repair as they said the main board is faulty due to some liquid gone inside which is totally false as the phone stopped working while i called someone while it was charging. I lodged the complaint complaint id 1470000 and after lot of follow up was asked to handover the phone to another repair agency at nehru place in delhi and it will be done. However after calling them today i was asked to deposit 18000/- to get the same repaired as this will not be approved. I have big doubts on the credibility of the repair centres as i am cheated twice
I am really fed up with this company as there is very poor service and even doubt the product quality a big question mark