OnePlus India Complaints & Reviews

Oneplus 3t mobile stopped working after system update. This is disgusting. I bought this phone for 30000 and within one year phone got spoiled. Oneplus team has tested update on mobile and they spoiled thousands of mobile. After system update, mobile went to recovery mode and never came back to normal. This has broken trust on oneplus. This needs to be taken care. Service center is asking to pay 17000 to replace motherboard when oneplus update itself spoiled mobile. Need resolution immediately.

I was promised that my carry in request will be converted to a claim request. However, now it is being denied.

Reason is that my protect plan got expired on 28 Aug and I had not raised a claim by then.

The reason that I was not able to raise a claim is that the centre provided by servify app in Kolkata refused to take in my device. (It is their in their logs along with problem with my device)

Right now my device is pending repair in a centre in Bangalore and I am being harassed by your customer care saying that I did not inform them of damage within 48 hours and they will not accept claim as protection plan has expired.

Also, I had extended the warranty by paying around 1700 rupees but the extention was provided only for secure plan covering manufacture defects only and not water damage as in protect plan.

As my phone is in warrenty and they are telling that my phone screen is destroyed and they charge rs-7500 for my phone mbut my phone is in warrenty period and my phone is not damaged at all but screen got pink colour and they are charging for screen and i tell them that my phone is in warrenty period.. Please some body help me regarding it please help me..

Dear sir my data cable is not working properly when it connects to adapter for charging I am trying to see this on one plus authorized service center but in Ghaziabad there is no service center available for this please i already suffer form this situation please help me out from all this. Company have no authorized service center in Ghaziabad I try serval times in customer care but There is no reply from CC.

I purchased the phone on Jan 2018, but I started experiencing the back paint chipping issue from the back panel, contacted the customer care they guaranteed me that my back panel will be replaced under warranty, since last 2 month I am trying to reach out to the service centers in Bangalore, but every time they say that there is no stock available, now I am frustrated from this poor after sale services.

No impact on the customer care, they are asking to wait, and If my device runs out of warranty they wont even change it after that.

I've visited one+ service centre chennai (Egmore) few days back to get my proximity center repaired, due to which am unable to hear the incoming calls loudly. They suggested to change mobile screen which costs around 7k. When i've visited the local service centre for the same, they resolved my problem just by changing proximity sensor and charged around 1.5k.

I still don't understand, if there is lack of qualified technicians or they just want to loot money from innocent people.

I placed an order on oneplus india official website for the newly launched oneplus 6 device which was supposed to be a birthday gift for my daughter but when i got my package and tried to open it up, i could not find the device inside the phone box. I got only the charger, user manual, sim ejector tool and some documentations but no device.

My order number is : m[protected], order date : 14th july, 2018.

Upon further closely examining the package, i came to know that the package had been previously opened before i got it since the tear off area was already taken off from the below making it look like it wasnt opened.

I contacted the oneplus team about the issue and sent them all the photo evidence of the box after which i was told to wait for 24-48 hours and promised that my issue will be resolved in the given time frame.

I kept contacting them multiple times but the only response i got was to wait for 48 hours. After 48 hours, they asked me to wait for 7 more business days stating that they needed to investigate about the issue. But there was no response from them even after 7 days had passed.

After which, i got a call from the local bluedart delivery facility asking for the problem, i explained to them the whole story and they said that they would be forwarding the investigation report to oneplus the same day and i would be getting a solution soon. But even after 48 hours of bluedart submitting the report, oneplus team never responded to my issue. Whenever i gave them a call i received the same reply that my problem will be resolved in next 24-48 hours which never came.

Finally today i got a call from oneplus stating that they are not able to help me out because the investigations show that the phone was inside the box when it was delivered to me. I am really astonished with the behavior and kind of support they have.

I feel very disappointed and helpless at this point and i think that i have lost all my hard earned money without any fault of mine. If something can be done about this and i can get my money back, i will be very thankful to consumercomplaints, india.

No doubt oneplus is the best selling smartphone in recent times. I personally was waiting for oneplus 6 to come out for past 8 months. And i bought it on the very first day may 21 being a prime member. But apparently oneplus 6 device which i bought is a defected piece possibly. It just slipped of my hands from around 10 cms height when i was sitting on the table and the display stopped working. I even approached oneplus service center. They just clarified that they can't help it anymore. I just don't understand why i spent 40000 bucks, when it cant withstand that minimal shock of 10 cms height. No single crack on outer part. Inner part has a minute crack on the top edge. I sincerely request oneplus to replace the digitizer or screen whatever it is. I really don't want another rupee to spend on it. Else i'll have to file a consumer forum case.
Thanks in advance,
Aravind kumar - [protected]

I had brought a tampered glass from one plus site with a price of rupees 990/- on 9 the of this month and when I applied it on my phone, I had cleared all the bubbles and after couple of hours when I look back to my phone I had found some big bubble on the top right corner of my phone I had tried many times to clear it but it was not working.
So I tried for making an return request but surprisingly after completing all the the steps the website says due to some difficulties the request cannot be completed I had tried may times in that website and at last I tried calling customer service and told them my problems and they asked me to send photos of the phone and I had send the same to them but there was no response after that, then again next day I had again made a chat with chat support then they said me I haven't sent the photos of the damaged item and again I had sent it to them through there chat. And they said their technical support will be call me back. But they haven't called me yet it's almost 2 days
I'm so fed up with the worst support given by them
I need my item to be replaced or just give my money back so that I can purchase the same with a lower price form some other source

Dear Sir,
I have purchased One Plus Five Mobile set from Amazon dated 19th November18, But in the month of March18 it was dead .As there was no any Service center at Raipur that time, so I managed to sent it to Banglore service center in April18, and received after repair.But again it gone dead in the month of July18, As this time there is a service center in Raipur, so I given it to Mahamaya Infotech Raipur for service. But they said problem is in Mother board and seems physically damaged so it can't be repaired under waranty.
So I contacted customer care also insisted them to replace the set but both said It seems you have given the set for repair some where else, where this thing happen, I said who under waranty wants to give the set some where else other than company service center, and want to spend money for repair.
But remaining on their excuses they refused to replace or repair free my under waranty set.
Please help me to replace the Mobile.
All the papers regarding attached .if required I may provide my customer care recorded conversation and mails sent and received by me.
-I am also attaching Mobile bill, Screen shot of pick and drop message of Banglore service center, Raipur service center receipt.

My phone has always been in a protective cover, not used in the water, never laid in moist areas.

I kept in touch with the support center. Basically, i keep being told that it is moisture damage, while i’m sure it’s not. Oneplus tries to avoid their responsibilities on the warranty.

I just want the one plus to change my phone or repair my phone otherwise i am constrained to take consumer court case against you and also publish the dis quality of your product.

Oneplus 6 mirror black 8 gb+128gb in a6000
Imei no - [protected]
Purchase date 3 june 2018
Purchase from croma infinity retail pvt ltd
Payment by credit card

Regards
Gopal tayal
[protected]
[protected]

Have just got one plus 6 on 29th may 2018... Have purchased this set as i was already using one plus 2 from last 3 years.. Being a banker and a regional leader mobile is like a life line.

But all that glitters is not gold.. Since d day i have purchased this set i am in to a big trouble rather than ease... Have problem in calls... Can't take or do calls as having a error {can't hold calls} this is disgusting and is hampering my daily job.

Have not invested rs 35k to spend time at service center in one month of purchase.

I want company to exchange the hand set and send new one with zero error.

Looking at immediate solution.

Hi team,

I am reaching out to consumercomplaint forum with this faith that i will have some resolution here.

Let me explain my part of story to you and the way one plus representatives treat and behave with customers-

Three weeks back, i slipped and fell down with mobile in my hand and there was only a slight crack on the edge at left side. I realised that the rear camera of lens is also broken on this thursday i. E. 14th june, when i had a cut with broken piece of rear camera's lens glass. My phone was working perfectly fine and there was no problem in display or camera.

I have visited to kormangala branch on this sunday i. E.17th june and this is how it worked out for me+

I have given my phone for rear camera lens replacement and as you know that my touch screen was broken slightly from one of the edge (Left edge) then amandip from your team suggested me that there may be chances for screen replacement if screen gets a crack in different places during rear camera lens change. Please make a note that during my conversation i had also requested her if this will be covered under phone warranty as i bought this phone in the month of october last year and she told no it will not. I told amandip several team - please try if anything works out and i don't want to change the screen. I have also asked her to discuss this with engineer and ask him to work calmly on this one for the replacement but when i came back and look into the old touch screen, it was in same condition as earlier and there was no other crack and when i showed them, two of your team members went inside and discussed for around 10 mins and came back with reason stating that led was broken that's why they need to change the screen replacement. Rakesh was the engineer for this change.
The other lady who was there to assist me during phone collection told that we have changed this as there was display issue. When i asked questions to your team regarding screen replacement and also stated that there was no display issue and how it was working from past three weeks, they were just looking here and there and then finally called amandip to deal with it. Amandip and other lady went inside to think about the fake issue as your team was wrong. They came up with this fake reason that was not at all acceptable. When i asked other representatives, they were just repeating that this is how our authorised service center works if you approve to change the screen replacement then you don't have right to comment. I agreed to their point but i had only one question with the team how it was working from past three weeks and when they touched my phone it stopped working. They were saying if led is fused or broken, you will get blank screen but it never happens in my case from past three week after i had slight crack in one of the edges and that was not on the screen but at left edge of the phone.
On same point, i have one question for one plus team if team need to change the phone battery then how does this process works - again your team will say madam you need to go for screen replacement even if it is not required and we will cut your pockets by asking you to pay for it.

For time being, i have paid the bill as per invoice no. Mtkor[protected] and i have also reached out to other mobile shop to understand if really this was an issue as per explanation. They confirmed me that guys seating over there fooled you and collected money from you. Additionally, at the same time i have called customer care to complain and they requested me to drop an email.

Hope you will look into my concern and resolve it at earliest.
I have never expected this type of service from one plus authourised service center atleast. If this is the way you guys work, then you are making other customers to go for other companies mobile and even i will suggest my friends to never buy oneplus phone as i got looted, i will help others to save their money.

We, the customers reach out to service center with this trust that they will take care of their phone and will help us with original parts and will fix the exact problem. I have never thought that i will end up paying more amount to your service center then if i had repaired it from somewhere outside. I ended up paying the amount of 5936 instead of 600 rs which is somewhat 10 percent of amount i paid you guys

Message for one plus team - think about customer pain points as well and don't make fixing issue as money business and cut down our pockets.

Bought oneplus 3 phone in july 16. Within a year, camera focus failed and earpiece low volume issue. Got promotion sms from oneplus stating that service charge for repair work is free and 10% discount on parts. Later on came to know that oneplus wanted to train their new manpower on repairing phone's and accordingly advertised the offer.
I took my phone for repair to oneplus service center at south court, saket, new delhi on 16 jun 18. They inspected the phone and sent my phone to the repair team. I was not informed of any more damage to my phone.
After the repair, i noticed my screen top portion is detached from the body of the phone. I informed the person concerned and was told that i should cover the phone using back cover. They also brought out that this problem existed before. Inspection before the repair by the trained customer service center person did not reveal any damage.
To repair this i was asked to pay 7k to replace the whole screen. This is due to replacement oriented servicing rather than repair.
I tried taking up the issue with head of the oneplus but nobody seems to bother.
I would like to complain on the sub standard product, poor service network (Only 3 service centers in delhi), replacement oriented servicing rather than actual repairs thus charging very high, not accepting manufacturing defect.
My phone internal parts are exposed now and would lead to damaging other parts subsequently.

My oneplus 3t has a pinkish violet colour on the side of the screen...it was not there until yesterday night...At morning the colour pops up from nowhere..and its growing rapidly...The phone has never fallen down, or never had any stress on the display..and the customer care told me i have to completly change the display worth 7500/-.It has been only 1 year and several months old...poor...its so bad...

HI I am trying to avail accidental protection since 10 days.

downloaded the app Kotak 811... entered aadhar card # and pan card #.
verification done but CRN number not generated. it gave error message.

"It Looks like you have already tried opening account with us through this App, but couldnt proceed. No worries, you can visit our website www.kotak.com for applying. :

Visited Oneplus 6 outlet in Ahmedabd spoke to Jasmin Pandya[protected].

He sent an email to servify. Servify says we dont know call Kotak bank.

Kotak bank says... we dont know call OnePlus team .

Dont know what I am suppose to do.

I have not received any CRN number... what am I suppose to do. Stuck with it.

With above mentioned mobile purchased through amazon on 2017, after one year screen was not opening. Went for service to the authorized service center brigade road bangalore india, on 25/04/2018 and as per them the mobile mother board is not working. But my concern is that| i am used my mobile with more care even that all of sudden it is happen like this, please check the root cause and repair or replace. If my mobile details required please collect from service center bangalore. My mobile details are s/n 66126252, imei1: [protected], imei2: [protected] my contact phone no is [protected] and mail: dauth. [protected]@in. Nestle.com and i hope my problem is solved earliest, if not i will take this issue to next level and consumer court,

I'm using oneplus 5 from 8 months. Processing became very slow. Taking lot if time for every action. Touch pad is not working properly. I went to oneplus store and they upgraded it. Now it became too worse. It is working like 2gb ram mobile. I'm not sure what customer service people had done with this mobile but i don't want to tolerate this because i paid 33000 for this phone. I wanted to take action against this.

When i purchased oneplus 5, they gave me the promo code which i can refer to my friends so that i can benefit from my future one plus purchase. I shared this to my friend who was buying oneplus 6 from amazon. But the promo code what they shared was not working; but he had to place the order without applying the promo code. Upon checked with amazon customer care, they said the promo code was in invalid format.

The format what oneplus gave me was xxxx-xxxxxx-xxxxxx
But the format amazon expects was xxxx-xxxxxxxx-xxxx

Amazon asked me to check with oneplus customer care. Upon checking with oneplus, they said it should be resolved by amazon and they don't own this issue. After explaining the problem, they admitted this is a problem from their side but they cannot map this with already purchased order.

I told them this is not fair; i am lost one of the reference and it should be compensated. They told me they will give me a call back. I received the call back after 3 days; but he said he cannot do anything in this regard.

It is very difficult the get the reference, if we get the reference also; this kind of pathetic issues is really embarrassing me.

I write with great disappoint about the call conferencing issue which is being faced by me since more than a month time. I have visited the service center almost 6 to 8 times and was given various solutions, like as to change sim, upgrade software and others. Despite doing all these and even a complete reset done with new software updation this problem persists.
My last visit to service center was on 18th of may, where the technicians at center did a volte enablement and removed true caller app, post which it worked fine and now seems to continue with the same issue.
Since, call conferencing is a must need for my business calls, this issue has made be handicapped and impacting my work. Hence, i need this to be sorted out immediately or will need a replacement od handset or refund of the cost, whichever is viable.

Hoping for a complete resolution on this.