OnePlus India Complaints & Reviews

The call centre representative cut the call while i am talking.
One more representative kept my call in hold and left.
Didn't provide the solution for my issue in the time requested by him and now he is saying he cant say wen the issue will be solved.
The worst behaviour of the representatives and they are acting as if they have working on the issue without working on it.
I need an immediate action to be taken...

I contacted them for the return of my one plush headset i bought directly from their official website. They made me fool saying they will call me back to solve this. And i have been contacting them continously for a week. And they treated me like a slave. Worst experience ever had. Very bad brand and product and mostly their customer assistance.

I had contacted them right the next working day after i got the product. I am tired...

Dear sir
I am using one plus 3t i am facing lot of issues. I have made several complaint on their email, twitter, customer care, tele-executies, etc. I m now frustrated. My mental peace is lost. I want to sue one plus india as they have cheated me by providing worst quality of phone at higher cost. I want replacement or money back.
Problem faced are
1) video playing errors
2) phone hanging issue
3) phone...

Purchased oneplus mobile from amazon and screen got damaged under warranty. So reached out to the customer care (Oneplus) and they stated company has stopped manufacturing screens. Although, there is not public notice or intimation. They accepted there fault and willing to give headphones. Although i want my entire amount 15k because mobile is of no use any more...

My phone (ONE PLUS 5T) just stopped working on 18 feb 2018 i thought its been hanged but i wondered it has 8 gb ram, it shouldnt hang like this . Altough his face unlock, unlock button, and volume keys were working fine. Later i discovered its touch is not working so i went to service centre in Nehru PLace, New Delhi . They told me to submitt it and wait for a call in 24hrs as engineers will check and then contact you. I didnt got any call...

I was bought this phone in sept 17, in dec 17 first problem of software was occured. Then it was got repaired, now on 25th jan motherboard failed. I lost my total data. I was visited to surat service centre, he asked to wait for 8 days as the part was not in stock. I complained to oneplus customer support and asked to them for replacement as the device got second time problem in the 4 months time frame. They denied and assured for the repair...

I had bought my limited edition midnight black one plus 3t in the month of april 2017. The phone is under warranty as of today, 13th februar 2018
The phone display started leaking and my entire phone screen is gone blank. But there is no physical damage on the screen. When i took it to the service center last week without analyzing the phone properly 3 different executives gave me 3 different reasons.
1. Lcd display liquid leaking...

My phone number is [protected] can anyone solved the problem let me know, the procedure to solve my issue.

Username: saravana kumar
Reference number: dc176sf
Mobile no. [protected]
Product model :
One plus 5t midnight black 8gb +128gb

My mobile not received even after one month, i call and email to customer care and service center. Egmore

Mark [protected]@oneplus.net no one...

I have bought the mobile 2months back actually the problem is there from beginning itself where the problem occurred was Handset getting heat very fast so that we can't touch it, and draining the battery very quickly, and while using some apps the apps getting stopped automatically, I was fasinated about this mobile and finally it made me totally dissatisfied....

On[protected], i bought a oneplus 5 mobile (A5000_in_64g_slate grey) from amazon.

Unfortunately from 2nd month till now your product has not performed well because (I am not able to call any person as there is disturbance while calling, in fact i clearly explained this to engineer several times about the problem). They ended up just flashing the mobile or factory resetting it stating that might be a software issue each time...

I am compelled to write this due to the lack of service given to a customer.
I have deposited my oneplus 3 for repairing on the 1st of january 2018. The display and the panel are supposed to be replaced, which was to take not more than 3-4 days. Its been 16 good days and to my disappointment i have been given false promises from the company and the authorised service centre. This unprofessional treatment was not expected from the...

I submitted my one plus 5t at service centre on 27th dec17 as it was not working. I am regularly following with call centre but still unable to get status of my device. It was committed by call centre that i will get my device by 12/01/18 but to my disappointment did not get my device. Visited service centre but they r not updating status as service centre still have not received the part of mobile. Even after 20 days, still not getting any...

I have given my oneplus 3 for repairing on the 1st of january 2018. The display and the panel are supposed to be replaced, which was to take not more than 3-4 days. Its been 12 good days and to my disappointment i have been given false promises from the company and the authorised service centre. This unprofessional treatment was not expected from this company. The call centre claims to have escalated the issues to the higher department, but...

My oneplus 5t display was not working so i went there for display replacement within warranty the guys there agreed for replacement and took my phone i aksed them yo provide me job sheet but they said sorry sir we dont provide job sheet to the customer who are here i asked for 4-5 times then they convinced that sir if customers submits the phone atleast for 1 day then the provide job sheet and the most terrifying thing was i went there within...

I ordered oneplus 5t mobile but i've received wrong product on 18th dec 2017. Still i am not getting any solution for that. My complaint number is 1816034. Escalation team not giving proper answer like he said we shared correct product only so that we can't help on this. He told like that. Is this service your doing for customer. I have send my own money of 32, 999 rupees. How your telling stupid answers. Now date is[protected] even though...

Hello,
Yesterday i ordered a new tempered glass for my new oneplus 5t @700 from oneplus website, i collected the temp glass from them and applied on 5t and i suddenly observed that temp glass has been with some of the micro particles which spoils the screen look, after the applying the tempered glass on my 5t the mobile touch responsiveness also not up to the mark. Totally i lost my money @700 due to the bad quality tempered glass...

It’s only a year and 3 months for the phone and the motherboard is crashed.
It’s purely a manufacturing defect and not any human caused issue. The service centre has estimated a rs18, 000 service chargers for the repairs of the phone by changing the motherboard. It is unfair and totally wrong for the phone to loose it motherboard functioning in one year or so.
I would rather want a answer for the situation the one plus...

I have purchase one plus 5 t 128 gb in this month in phone book contact no not search after open trying 3 to 4 times pl above complain solve immediately or replace instrument immediately please contact my mobile no [protected] and email i'd [protected]@ gmail.com. Some times above problem happens pl mobile rate also high but i am not satisfied one plus 5 t...

Dear one plus team,
I have one plus 3 mobile. I install it's android 8.0 suggested by one plus.
Immediate action require on android 8.0 latest update install, after install android 8.0 suddenly internet connectivity lost any time, no any browser work properly, google play store and maps not working, shown offline, it is worst experience ever, wether fix problem or remove latest 8.0 version immediately.

Regards,...

My one plus 2 phone finger print sensor and home button are not working for the past 2 months. Not able to restore the same. What should I do? I have tried rebooting number of times. Catch data also also was erased.
Please give me immediately, a workable solution.
I tried to delete old finger print from the settings to register another set of finger print, but it could not be deleted. I tried to add another finger print, but...