OnePlus India Complaints & Reviews

We purchased warranty extension in nov'15 from b2x service solutions india pvt ltd. For our one plus 2 handset via order id no.[protected] and order item id - [protected]. We are currently facing display issue in our handset due to which we cannot view the display screen of our mobile and can neither operate mobile in any way.

We contacted at various email ids of b2x and after quite a long span, finally received a response that our product is not covered under warranty as the same was not registered within a specific time after purchase of warranty.

At the time of warranty purchase, we didn't received any such intimation for registration. We duly paid amount of rs. 1049 for this extended warranty service, however b2x refused to entertain our complain due to non-registeration.

Kindly provide us with some sort of solution and get our handset repaired.

Waiting for your revert at the earliest.

Dear Team @ OnePlus India,
I am a patron of OnePlus and have been using OnePlus 2, OnePlus 3 and now OnePlus 5. I have never faced any problem all these years. I even purchased extended warranty for OnePlus 2 and OnePlus 3 and now for OnePlus 5. However, recently I found that when I tried to put the phone (OnePlus 3) on silent mode, it wasn't working. I took my phone to Servify Service Center (B2X), at North-Ex Mall, Prashant Vihar, and showed it to them. I had also shown how well kept my mobile was and immaculately scratch less. They (Pinky) acknowledged and asked me to wait meanwhile they would resolve the issue. They took my mobile and returned it to me after about an hour stating that the issue was resolved. However when I saw my mobile it had scratches around the button used for turning the phone silent as well as scratches on the screen. It was immediately pointed out to the same employee, Pinky. However they tried to instead play blame game and became rude and said that if I or any client ever want our phones to be set right by the company then we should be ready to accept the scratches on our phones and the phones will get scratched as they get repaired and it is a miniscule thing to raise objection upon. They have even put scratches all over the screen probably by rubbing it keeping the screen upside down. The same has been given in my comments on the bill that I had submitted with the service centre and a copy of the same is sent real time on Twitter and is also attached with this complaint. This is so annoying for a person like me who ensures that his belongings are kept immaculate and the same can be seen the way I have my other mobile phones from Samsung Note 4&5, S7 edge, S8+, iPhone 6, iPhone7 etc. Being a patron, I am astonished at the callous conduct the service centre and the owner Mr. Ashwani, whom when I bought this manhandling of the handset in notice, told me that I must have told Pinky in English to take notice of my phone’s immaculate condition, a language which she could not understand.

Hence, in view of above, I appreciate an action and a suitable compensation against the harassment I have faced. Frankly, looking at the handset condition now, I don’t feel like holding it in my hand, It’s made that worst and scratched.

Regards.

VA
[protected]

I purchased one plus 5 handset from Amazon on 27th of June which was delivered to me on 29th. Though I am happy with the handset, there seems to be a major problem with the handset. While playing music my phone gets heated up which is a matter of concern to me as it has been repeatedly happening. What should I do? Should I even consider returning the phone?

I have placed an order of OnePlus 5 on 22 june at midnight after 10 minutes i saw an add of amazon mentioned in that add is 1500rs cashback if i buy frm amazon thn instantly i canceled it after 10 minutes of placing that order thn next day in 'my order'' section it was mentioned REFUNDED, so started waiting for my refund thn its been 7 days from thatd ay i called thm and said my money is not refunded yet thn they provided me a a transaction ID and ARN number and told me to contact your bank i went to the bank contacted to my branch manager i told him abt the issue and thn my branch manager said how can we track this transaction ID it is not credited to your account yet thn i called the customer care and told him abt that thn a call from RMA team called me and sait write an application that you have not got the refund and make a sbi stamp and branch manager sign on it thn i went again to my branch manager he replied me we are not allowed to approve any non official application if you had a transaction physically to any other bank or any kind of bank related work not online we can approve that but not online he said give them your bank account's statement i will make it a sbi stamp on it this is the way of doing things well not as writing an application, thn he also said do one thing give OnePlus India my official Email id- SBI.[protected]@SBI.CO.IN and tell him to contact me directly whatever the info they as just contact directly by my official email thn i provided OnePlus India abt this email now i called after 2 days and ask where is my refund money, same reply as always we have sent you it will be back to ur account 3-4 days i replied did u mailed this querry to my branch manager 's which i gave u the email id before he replied no, so basically they are doing crime here if you suppose to order it and then cancel then after they will not going to give your money back to your account they provide fake transaction ID with fake ARN number, my 33000 rs is not with me its my hard earn money and they just stole it and i am not able to do anyhting because there is no office here in my state I am from lucknow, if anyone can help me i will be very greatful to you plus do teach oneplus a lesson they do crime business here of money laundering
i dont know what will happen if i file FIR from my city and action which i write in my FIr wud be of money laundring here in India i have all the proof

Order Number: OPS[protected]
Transaction ID [protected]
ARN Number : 75503727175013934242482.
My SBI Branch Manager email - SBI.[protected]@SBI.CO.IN (Ask him directly)

Naveen Upadhyay
[protected]
[protected]@gmail.com
Lucknow

I have purchased my one plus 2 on 17th August 2016 and there is minor dust in the back camera and I visited the service centre they have just cleaned the dust and said there is no problem later on the same problem arises again again I visited the service centre they have cleaned. One day I forced the service centre there is hardware problem they don't respond me with a satisfactory answer I have submitted my phone on 12 June 2017 they told me that they are going to change the back panel and know the owner of service centre is telling me that there is no part available in the warehouse. I have already complaint on the customer care of one plus they are also not helping me

I have oneplus 3 purchased 5 months before. My display cracked because of mishandling. Customer care people are asking to change motherboard which is worth of 19000 and display of 8600. Total 27600. New phone is cost for 27999. My motherboard is perfect and nothing happened except display. So why should i change motherboard? Service center people forcing to change motherboard. This is how this chinese company is making fool to indian peoples. Suggest don't buy this company product. Better go for nokia, samsung apple... If you don believe you can call to any service center in india and check motherboard price. You will shocked.

Last week, i noticed my one plus 3's display is coming out without dropping or falling. It is coming out from upright corner. This is one plus display's material quality issue. But the service centre is not ready for giving service. They denied by saying this doesn't come in warranty. Then what's the benefit of buying 28k phone. I just want one plus to resolve my problem asap.

Highly unsatisfied with one plus as a company and with the customer support as well:
1. My complaint being gorilla glass 4 on my one plus 3, i am still getting scratches on my phone with normal usage.
2. I repeatedly called customer care regarding my issue, they told me my phone should not get scratches with normal usage, i sent them photos. After verification they told me to visit the nearest store for the same, and assured me this job will be done. On reaching store they tell me, they understand that its gorilla glass 4, but its scratch resistant and not scratch proof and hence and i quote

"next time please get a screen guard on your device."

Wow. They think i have never used a phone.

Mind you guys i had a blackberry before this, and i use an iphone as well, their "scratch resistant" screens are patchless without even the screen guards. Please don't fool customers with "false advertising" that your phone has gorilla glass 4, and please never waste your customer's time, by telling him to go to the store, because i took a leave for the same from my office after being assured that it will be covered under warranty.
Regards,
A oneplus fan, who is never going to tell his friends to buy a one plus again. Thankyou customer support :)

Request # 1022325

The camera of my one plus-3 has not been properly working; snaps/photograph are coming clearly.in this connection, i visited yr. Customer service centre in guwahati at nilgiri mansion, opp namecare hospital, gr. Floor, bhangagarh ghy, pin 781006. However, the service centre informed that they did not do service of one plus 3.

Therefore, you are requested to give address & contact no. Of your service centre in guwahati.

And you may kindly inform the probable cause of camera problem of my mobile set.

Regrads.

R. Mech

I ordered one plus 5 on 22 june from amazon. But i recived iphone 7plus duplicate. Still now not solve my problem.
Order number :[protected]
Order date:[protected]
Invoice date:[protected]
Invoice number :tn-maa[protected]
Barcode i recived : x000ppbinl
I have contacted amazon 7to 8 times but they dint solve my problem. How they do such cheap dirty buisness with us. If they do like wise evryone would not buy from online site. I have lost 38000 on amazon tomorrow may another one. I want a justice.

I had purchased a one plus 3 graphite black model.
They are providing us a accidental damage policy during the purchase. For that we need
To register the device in one plus care (Servify).
Unfortunately i met with an accident and my phone feel in a water. So took my mobile to the authorized service centre, they told me to raise a request through the app, so raised the ticket servify team taken the phone from me,
Now they are telling my phone is 'beyond the economic repair' so for serviceing my phone they are asking me rs 39250 for a rs 27999 priced phone. Another option they are telling me is if i surrender my phone they will payback an amount of rs 13000., i need an economic service or replacement on the device.

Please dothe need ful asap.

I have placed an order for oneplus bullet (V2) earphones 3days ago.. Still my product has not yet dispatched. Payment already done. I placed the irder on 20th june, it was wtitten that product will be dispatched with 21st june but not yet dispatched. Also didnt recieve any message from the company yet.. My order #[protected]. Try to rssolve this.. As i need my product soo

My phone was misplaced at paschim vihar petrolpump. My phone was oneplus one a0001, colour sandstone black 64 gb
Imei no. -[protected]. I was going from my bike to petrolpump, my phone was in my back pocket and after some time i realised that it was misplaced.in my phone there are very important things and information like contacts and pictures.

Since my dad got it in september, calls keep dropping and it keeps saying "cellular network not available." i've sent it to the service center five or six times, they reformatted the phone a few times but to no avail. They changed the motherboard last month (Or so they said) but no improvement. I sent it again last week, they changed some wire, but even now it isn't working. This was a week ago, so i called customer care and was told to go to the service center again, i refused and asked to talk to a superior, i was refused and then i got angry so they let me talk to a superior (Asif), who told me that i should create a ticket on the website and that i would receive a call within 24 hours. I have a recording of this call, fyi. This happened at 11 am on thursday. Since then, i have received no communication. I sent another e-mail, nothing. I just called customer care again, and was again told that i'll receive a call back. Still waiting.
I understand that sometimes these things happen with phones, but then they should compensate for the grievance caused. At each level they keep referring me to someone else, then saying that i'll get a call back, then they don't call back and i have to call again, then saying i have to visit the service center. Aside from the large number of hours i've wasted on the phone, and sending the phone to the service center in saket repeatedly, my dad has spent many days without a phone. Nine months of ownership and only fleeting moments of being able to use it as an actual calling device. I feel like they're just trying to run out the warranty.

Nagpur one plus service center is not providing satisfying​ service as my one plus original adapter is not working properly. Charging problem is occurring. My phone is still in warrenty period can't you give a customer his/her satisfaction with company. Provide me dash charge adapter. And further help other customers of one plus to solve their problems.

I bought a oneplus3 in october and it's display automatically stopped working in starting of may. I went to service centre of noida and they looked after my phone and made a job card for it and said that we will repair your phone under warranty. After 2 days they called me and said that there is a liquid damage in your phone and we will take 28300 for its repairs. Company is saying that we can't do anything in this case.

Took phone for charge at 10:00pm and it charge 70 % in morning 6:00 am
Its a very bad experience of one plus
Please never use one plus its my review

There is some problem of screen too there is liquid leaked from right corner of phone

Customer care said please pay 10000 for it phone's price is 20000 and display of 10000 its a big loot please come all for lutaooooo

They said first pay 10000 for screen and then we will see your battery problem

Its a very bad experience of one plus's customer care and service center

Currently i haven't 10000 so they will not solve the problem of battery

I bought one plus 3t before one month. One problem is.. They did not provide earphones. And on their site earphones are much costly. Other one is they provide dash charger. But their battery backup is so much low. It is a very bad thing. Dash charger is provided that doesn't mean that battery backup can be bad. It also must be good enough that we can use mobile without repeatedly charging.

I have ordered a mobile phone online for 30, 000 Indian rupees on June 2, 2017. They haven't despatch the item till June 6 2017.. They are not ready to refund my money. I bought a new phone from amazon in same price and reached me on June 5th. When I asked them to refund they say that I need to reject the corrier and it should reach back to warehouse and they need another 5 to 7 days to refund... Total they will take almost one month to give me my money...I don't trust them. Because they are making unnecessary delay even in delivering my item in order for me to reject

I am visiting to your gallery (Andheri) on 24th may, 2017, your engineer diagnosed for battery issue in my mobile, i said ok no issue, replace it. &
After replacement of battery, i have suffered from heating issue in my mobile up to 45 degree cel.in only one minute uses.

On 24th may, 2017, as per your engineer, only battery issue & today after discussion with your engineer they told me, mother board issue.

Why same issue is not highlighted on same day (24th may, 2017) with me?
I am not interest to replace my mother board then who will suffer the battery amount & if mobile will blast at the time o[censored]sing then who is responsible?