OnePlus India Complaints & Reviews

I bought a oneplus 6t 8gb and 128gb midnight black... Now i'm facing issues with the display. A buzz white noise is coming in the display randomly. I contacted oneplus service but they are not ready to replace the mobile. I paid 42000 for this mobile but they are making me fool and i want oneplus to replace my device and provide me a proper good device... Kindly call me at [protected]...

I wanted to order a case and temper for one plus 6t. But i misplaced my order for one plus 6 cover. I turned down the order on the advise of your customer care support. Its been a month. No refund initiated. When contacted customer care, each time they tell me we don't know what's the problem. U ll receive it in 2 days. No action taken. Very bad service. I have contacted them nearly 10 times. But the same response everytime...

My phone just stopped working after 15days of purchase and the oneplus is refusing to replace my mobile with a new one. It's under warranty and is as good as new with all its accesories and box intact.

I have posted the video of my mobile to help people know the problem better. I am very disappointed with this act by oneplus.
It's their duty to provide the consumer with the authentic product and replace it if there's...

Hi,
I brought oneplus 6t from oneplus official website and the silicon case with the phone was damaged when i opened it. It have so many scratches on the back of silicon case
After receiving the case i immediately called oneplus executive informing about the issue you guys can also check it at your end.

Since 2 weeks oneplus executives are telling me to wait as the case is out stock we will send u asap, i have...

My oneplus 3 (Model: a3003) phone rear camera is not focusing/working properly after applying the latest oxygen os 5.0.8 update. I also tried some camera apps present in playstore, but the problem still persists. It seems hardware got crashed due to the latest oxygen os bug. Really frustrating. Will the camera issue be repaired by oneplus service center at no cost?...

After updating the last version on mobile handset, rear camera focusing has been stopped.
When i have talked with company's customer care they are saying that everyone is facing the same problem.
So i have asked them to replace the rear camera for the handset.
They are saying customer should pay the charges for the replacement.
If it's company fault then why should customer pay the charges....

Hello,

This email is regarding my previous multiple number of visits to your service center located in pune seasons mall magarpatta.

Issue with the phone : the issue started in month of october 2018, with my one plus 5t. Which is purchased from croma mall. The phone was having issue with freeze on multiple screens and i have shared videos with this email for the same regarding my issue. I visited service center...

UNPROFESSIONAL BEHAVIOUR BY CROMA, MALAD-MUMBAI and ONE PLUS, DEFECTIVE PRODUCT SOLD/MULTIPLE REPAIRS DONE

A Phone OnePlus6 was bought 3 June, 2018 from Croma, Malad. Soon after it was bought, no voice could be delivered or heard.

Visited Croma for the complaint sometime in July. They sent us to Service Centre of OnePlus in Borivali. How unprofessional! Service Centre did something and started the phone. No...

I recently replaced my one plus x phone’s back panel and everything was looking fine at that moment. But very next day i found the battery drains almost 4x as fast as it did before the back panel was changed. So now one plus service team saying there is an issue with mother board leakage and i need to pay 10000 rupees if i want to fix this. Because of there fault my device got damaged and only they have to fix this asap. Otherwise consumer...

I bought oneplus 6 mobile on may 23rd and initial performance and battery backup was too good. All of a sudden am facing few issues.
1. Battery backup comes down from 2 days to less than a day.
2. Performance is slow
3. Camera am getting unknown error

Then i registered a complaint through on plus care app and selected battery backup issue. The pickup was scheduled on 27th october.

I have...

Worst ever service center you would see. They are just not interested to listen to you. I went to get the screen replaced and after an hour that they took i got to know that i was unable to make any calls through my phone. I went again and there the staff was absolutely unprofessional and casual. Instead of looking into the issue, they made me sit for approx 2 hours more and during this period they gave me stupid silly reasons like your sim...

I purchased one plus 6 8gb phone on 05.08.2018. After purchase it was working excellent even on train internet was working very fine and i was able to open all internet items very fast. Total two requests for update came and i updated the phone. I think after update only internet has become very very slow and it creating problems. I am not able to see internet any where, in local train i is very difficult to see the internet items.
br...

Hello, i purchased my phone just 2 months back and one day whilst going out it started raining. Now my phone was in the windcheater, still some water went in unfortunately. My phone's display has stopped working. It's hard to believe the phone can't withstand few drops of water. The service center people say it will cost me 17k as main board is damaged. So i showed the phone to two other local stores both said motherboard is working fine...

I purchased one oneplus 5 phone with imei sr # [protected] on 22nd june2017. Offlate, there were some charging issues and non connection of app 'android auto' with my newly purchased car, hence i showed my phone at your service centre at seawoods grand central mall, navi mumbai. The service report and invoice are attached.

The service report now says that they have diagnosed mlb related issue and need to replace for which...

I purchased a OnePlus 6 on the official OnePlus website with an SBI debit card on 21st May and according to terms and conditions was supposed to receive my Rs 2000 cashback by 28th August.

I have contacted OnePlus numerous times and was told the following:

1) It takes 90 days to receive it
2) There has been a system error, you will receive it on 10th September
3) There has been a system error,...

Oneplus 3t mobile stopped working after system update. This is disgusting. I bought this phone for 30000 and within one year phone got spoiled. Oneplus team has tested update on mobile and they spoiled thousands of mobile. After system update, mobile went to recovery mode and never came back to normal. This has broken trust on oneplus. This needs to be taken care. Service center is asking to pay 17000 to replace motherboard when oneplus update...

I was promised that my carry in request will be converted to a claim request. However, now it is being denied.

Reason is that my protect plan got expired on 28 Aug and I had not raised a claim by then.

The reason that I was not able to raise a claim is that the centre provided by servify app in Kolkata refused to take in my device. (It is their in their logs along with problem with my device)

Right...

As my phone is in warrenty and they are telling that my phone screen is destroyed and they charge rs-7500 for my phone mbut my phone is in warrenty period and my phone is not damaged at all but screen got pink colour and they are charging for screen and i tell them that my phone is in warrenty period.. Please some body help me regarding it please help me.....

Dear sir my data cable is not working properly when it connects to adapter for charging I am trying to see this on one plus authorized service center but in Ghaziabad there is no service center available for this please i already suffer form this situation please help me out from all this. Company have no authorized service center in Ghaziabad I try serval times in customer care but There is no reply from CC....

I purchased the phone on Jan 2018, but I started experiencing the back paint chipping issue from the back panel, contacted the customer care they guaranteed me that my back panel will be replaced under warranty, since last 2 month I am trying to reach out to the service centers in Bangalore, but every time they say that there is no stock available, now I am frustrated from this poor after sale services.

No impact on the customer...