OnePlus India Complaints & Reviews

One plus 6t boasted of its corning gorilla glass 6, it cracked out after a drop from the height of 56cm from my trousers side pockets. So i did what usually anyone would do called the one plus care they said it will be billed 8k₹, i had to go with it, it is alot but i had no other choice, i had already started regretting my decision to move from iphone to oneplus. I do not have service centre in my city though the nearest city with a service centre is indore about 150-200km from my city, luckily one plus had the service of pick up and drop, so i requested it hoping that it would maybe take them what like half a day to deliver it in indore but it was my second consecutive decision which i regret because they sent it to ahmedabad, i don’t what they were thinking but now it has been more than a week (10 days) and my phone is still not delivered to ahmedabad service centre and admist all this if you ever happen to call the one plus care or their partnering service care they will shift the blame to each other and will have only one reply “sorry sir, but you should try calling the other”, now i just my phone back so that i could throw it away. It is 21st century we are in age of data and i have nothing to produce aur consume or analyse data never could’ve thought that life without a phone will become so hard that all your work will come to a halt. All of my data is in that phone and it has become a great problem for me because i am not able to access anything for about more then a week now. I’d say that oneplus and their partners have worst after sales service and are frauds and i would not recommend anyone to buy from them

I had a visit today ( 01/03/2019 ) to One plus exclusive Service center located in Koromangala, Bangalore. My device is having flickering issue. There is no physical damage done to the device and the same photos are been taken by one plus customer care executive. The device is under warranty and all invoice, receipt was provided to customer care center. However, they denied to cover the device under warranty by saying the device is unauthorizedly repaired from outside. Why would a person repair a device from outside which is already under warranty. Also, they charged the amount for diagnosing and servicing for a device which is under warranty. This is really not acceptable where they just give an excuse saying some or the other reason which is nowhere correct. There are no physical damages.
Requesting to please have this case taken forward and action to be taken on not providing service and also charging for diagnosing for warranty coverage device. All invoices and job sheet along with warranty receipt are attached.

Thanks,
Hemal Gohil

I bought oneplus 6t from amazon on 22 dec 2018.
The phone automatically switches off and restarts. Sometimes even after restart it doesn't opens the home screen, rather it shows "phone is starting" continuously until its further restarted. The phone automatically turned off on 4th jan and even after several attempts it didn't turned on. After few hours it automatically opened the reboot menu and that menu was also unable to start the phone. My phone finally started working on 6th dec after i got it repaired from the customer executives. This caused me a lot of inconvenience for 2 days. The re uploaded the oneplus software in my phone saying that this issue was because of some app. But after 1 day of repair my phone again started restarting, switching off on its own. And on feb17 it again switched off and didnt start again until i showed it to the customer executives. Now they have again taken the phone under observation for 2 days. I am completely fed up and disappointed by oneplus india. It's clear that the device they have delivered to me is defective and yet they are not compensating me by atleast giving me a new undefeated piece. The nearest customer store is 20miles away and its not convenient for me to go again and again to get my phone checked every time. I am a student and this phone is causing me too much trouble because of malfunctioning whenever and wherever it wishes to. Is this how oneplus treates their valuable customers? I have bought oneplus 1, 3, 5, 6 and now 6t and yet this is their response to their customer. I am truly disappointed by their efforts and i am gonna make sure no one of my acquaintance buys stuff from oneplus ever again.

I ordered oneplus 5t silicon case from oneplus.in i ordered a red colour case but mistakenly it was selected as black and i received a black colour case. I called oneplus customer for the replacement of the red but they refusing to do that. Mistake is in oneplus website but now they are cheating me. I want oneplus to change the colour to red or i want them to refund my money back. Black never suits my phone and black is something bad sign for me... We never use black in our house. My money is totally looted by oneplus... I want a immediate solution...
Order no. Is m[protected]... Call me at [protected]

I had bought one plus in d month of July 2018 with an offer of Rs.1500 HDFC cashback told that it will be credited after October 31 2018 but it's Feb 2019 yet it's not credited I had others works to do days after days I am calling and d answer is same to wait even I got a mail for OnePlus that from there end work is done but when I call them they told me in process should I log a complaint in consumer forum...?

I ordered oneplus 5t silicon case from oneplus.in i ordered a red colour case but mistakenly it was selected as black and i received a black colour case. I called oneplus customer for the replacement of the red but they refusing to do that. Mistake is in oneplus website but now they are cheating me. I want oneplus to change the colour to red or i want them to refund my money back. Black never suits my phone and black is something bad sign for me... We never use black in our house. My money is totally looted by oneplus... I want a immediate solution...
Order no. Is m[protected]... Call me at [protected]

My phone started heating up near the earpiece, i opted for a repair, servify picked up my handset and repaired it and returned it after 20 days with pathetic service. The phone worked for 15 days and when the camera was used to click 10 pictures at a stretch which is quite normal, the phone started heating up again, i took the phone to brigade road for a repair, inspite of telling them that the phone has h. W issue, they downgraded the s/w from pie to a lower version with no success, the phone was heating up right then, i had an urgent flight next early morning so i took the mobile and returned the next tuesday, the staff doesnot know how to check if the system is under warranty or not, i had to show them that the phone has extended warranty, they took the phone and said we will repair it, now after 1 week they are sending sms for me to approve of the estimate repair, i checked the estimate repair and it says 26k, for a 32k mobile which is under warranty. I should not be paying a pie because the phone is covered under the warranty, i want to escalate this further, whom do i contact?? I am ready to go to consumer forum too.

Authorized Service Centre Name : SSS Infotech, Mysore
Service Engineer : Shashi Kumar
OnePlus Care Req I'd : 979394
Date: 02.02.2019

I had given my OnePlus 6 device for repair as there was slight dent on it.But the display and back panel was perfectly fine(there was not even a single scratch in the back panel) They told it will take 1200Rs. to fix the bend. So we gave it to them for fixing(they didn't inform us if they fix it there is a chance of it breaking) after few minutes they are saying that while fixing it the back panel had broken. Now they are arguing with us saying that we had informed earlier if we try to fix it the back panel might break. Please find the attachments of the back panel.

Have written a request to oneplus but there is no proper response from them on the same.

But resolution provided is raise a complaint on the service center.

The concern I had raised is the back panel was broken due to Authorized Service Center mistake. But as per the calls I had with your agents you are saying that the Service Center should have informed us about probable crack while fixing the dent which was not done. If they would have done that I would never given my mobile to correct it (Which they didn't do).

Within a few days i'm facing lots of issues like display glitch, media sounds are playing in the ear piece, battery draining like something, phone over heat and lots of issues... I'm satisfied with oneplus 6t. Kindly take your device back and refund my money. My money is wasted here. Lots of issues with the mobile. I got cheated here. I need a proper solution. I paid 42000 for this device i need a proper solution for that i'll not let it go as it.. Money is very hard earned but you people fooling us in the name of smartphone. Take your mobile back and refund my money. Problem will be solved.

Hi, i am working at baroda as a software engineer. I purchased a mobile one plus 6 mobile from amazone on 9th august 2018. Emei numbers are (1) [protected] (2) [protected]. I am using both sim cards. On 25th january 2019 in evening time around 8:30 i am going to my home from ctm, at hatkeshwar bridge, ahmedabad i came to know my mobile was stolen from my pocket. I tried to find out around 2 hours but not able to get. I did complain to police station at khokhra, but yet not get any feedback. There is no security system that can find my mobile? Police refuse to file fir. What i have to do?

On 29 jan 2019,

I received an update on my 1 year old oneplus 5t, during the update i got a message update failed and the only option was a button to reboot.

I did the reboot and it bricked my phone, now the oneplus customer execs are asking me to come to their service center which is 35km away from my residence.

And they have to do a complete reset of my phone which would lead to loss of entire data. What kind of pathetic quality assurance is that? Why should i loose my digital assets o[censored]tmost importance due to a problem with the company's way of handling things?

I talked to the customer executives and have read online that the new android p updates were faulty from the get go for many users, still it was pushed by the company for eveyone.

What i want is these super successful companies (One of the highest selling phone brand in india) to take charge for their actions and not push # products! (Yes the software they offer is also their product) i don't know how long i can go without my phone and will probably give in and let them erase my data which is potentially worth a lot of time and money. It makes me furious.

To. Mr. Pete lau,
The ceo of oneplus.

I bought a oneplus 6t from brigade road, bengaluru. After a month i was facing some display issues. So they committed to replace the device, so i went to service centre but they are providing me a device which has lots of dust and bubbles in the screen and backside. Actually the replacement mobile is not a fresh mobile. So, i asked for a mobile from store but they denied for it. My money 42000 is totally wasted. They are not ready to provide me a mobile from store but they are providing me a mobile from service centre which has dust. I never expected this from oneplus. Oneplus is a very genuine brand and unique status but now they are also doing like this. Not at all satisfying my needs and my money is wasted... I don't know why they are not giving me a store mobile. This shows that there is fault in service centre stock. I request pete lau the ceo of oneplus to fulfill my needs as soon as possible... I'm suffering with this mobile...
Very disappointing... Kindly provide me the store mobile... I don't want from service centre

Kindly call me [protected]

To. Mr.Pete Lau,
The CEO of Oneplus.

I bought a OnePlus 6T from Brigade Road, Bengaluru. After a month I was facing some display issues. So they committed to replace the device, so I went to service centre but they are providing me a device which has lots of dust and bubbles in the screen and backside. Actually the replacement mobile is not a fresh mobile.So, I asked for a mobile from store but they denied for it. My money 42000 is totally wasted. They are not ready to provide me a mobile from store but they are providing me a mobile from service centre which has dust. I never expected this from OnePlus. OnePlus is a very genuine brand and unique status but now they are also doing like this. Not at all satisfying my needs and my money is wasted...I don't know why they are not giving me a store mobile. This shows that there is fault in service centre stock. I request Pete Lau the CEO of Oneplus to fulfill my needs as soon as possible...I'm suffering with this mobile...
Very disappointing ... Kindly provide me the store Mobile... I don't want from service centre

Pls call me at [protected]

Software upgrade in last year somewhere in november. My oneplus 3 mobiles camera is showing blur images. No matter what u do (Factory reset, cleared camera cache), it is not clear image. When i contacted to oneplus service center, the camera module is damaged due to software upgrade and this has happened to all oneplus 3/3t devices. They said i have to extra money for replacement of camera module. This is very disappointing. Kindly look ins-to this. Otherwise i have to report to consumer court

My phone details
Name: oneplus6 128gb rom and 8gb ram
model no. : OneplusA6000(128gb variant)
imei no 1: [protected]
ref no: RF2S1FD0F1
warranty status : In warranty
The phone was kept in bag which was on my back as soon as the phone was taken out of the bag and fingerprint was given it was seen that the phone was completely dead and it immediately sent emergency sos to all my contacts and 3 times flashlight was seen with no display at all during all this time and phone was completely dead and irresponsive.
The phone was sent to the customer service center immediately, it says that your estimated amount for repair is ₹34, 555 no particular reason substantiated or even given but just the parts to be repaired which included whole phone parts except the front camera and ram.
My phone's current brand new market price is ₹39, 999
This irresponsive behaviour from the company is completely unacceptable as they are not standing onto their claims i. e T&C which would lead to lesser customer interest in future for the brand.
You are requested to take into consideration my complaint as the phone as well stated before is in warranty period.

I bought a oneplus 6t 8gb and 128gb midnight black... Now i'm facing issues with the display. A buzz white noise is coming in the display randomly. I contacted oneplus service but they are not ready to replace the mobile. I paid 42000 for this mobile but they are making me fool and i want oneplus to replace my device and provide me a proper good device... Kindly call me at [protected]

I wanted to order a case and temper for one plus 6t. But i misplaced my order for one plus 6 cover. I turned down the order on the advise of your customer care support. Its been a month. No refund initiated. When contacted customer care, each time they tell me we don't know what's the problem. U ll receive it in 2 days. No action taken. Very bad service. I have contacted them nearly 10 times. But the same response everytime

My phone just stopped working after 15days of purchase and the oneplus is refusing to replace my mobile with a new one. It's under warranty and is as good as new with all its accesories and box intact.

I have posted the video of my mobile to help people know the problem better. I am very disappointed with this act by oneplus.
It's their duty to provide the consumer with the authentic product and replace it if there's some error. If this issue doesn't gets resolved with next few days then i am gonna ask all my acquaintances to boycott products by oneplus. I have had oneplus 1, oneplus3, oneplus5, oneplus 6 and now oneplus6t.
If this is how they treat their customers then it's better to stay away from companies like these.

Hi,
I brought oneplus 6t from oneplus official website and the silicon case with the phone was damaged when i opened it. It have so many scratches on the back of silicon case
After receiving the case i immediately called oneplus executive informing about the issue you guys can also check it at your end.

Since 2 weeks oneplus executives are telling me to wait as the case is out stock we will send u asap, i have it on recording as well that oneplus executive (Prince on 2nd dec 2019) told me logistic team has said that they will send it asap, but today i got a mail saying that it is intact condition what is going on with oneplus such a bad service
Everytime i call oneplus executive told me that your has been escalated its been more than 2 weeks now i never received till now

My oneplus 3 (Model: a3003) phone rear camera is not focusing/working properly after applying the latest oxygen os 5.0.8 update. I also tried some camera apps present in playstore, but the problem still persists. It seems hardware got crashed due to the latest oxygen os bug. Really frustrating. Will the camera issue be repaired by oneplus service center at no cost?