OnePlus India Complaints & Reviews

Dear
Sir/madam,

I have purchased mobile - one plus 5 amounting rs.37, 999.00, imei no.[protected] through order no.[protected] dated[protected] from amazon.in which was sold and dispatched by darshita aashiyana pvt. Ltd. Thiruvalluar, tamilnadu, india (Copy of invoice attached). After purchase i have hardly used the mobile for 3-4 weeks only and there was problem occurred in finger print censor due to which finger print is not working. Mobile is in warranty period as per terms and condition of amazon.in.
I have made complain and given my mobile for repairing/replacement to your authorized service center b2x services (Asp) raipur, cg, india complain (Work order) no. 7271 dated 05.10.2017 (Copy of service center customer receipt attached). I have been told by the service center that this problem is due to water locking and they are asking for rs12, 000.00, for repair/replacement of mobile.
I have used the mobile only for 3-4 weeks and kept mobile safe and away from water. Also, as per the technical specification of above mentioned mobile shown in your site (Amazon.in) this mobile is water resistance mobile. Whenever i talk to your customer care and service center persons they are not giving any responsible reply and ignoring complains and not solving the problem. I request you to please take necessary action to repair/replacement of my mobile within one week otherwise i don’t have any option left but to take legal action against your company and we will also go to consumer forum for the same.
Considering the reputation of your company and being a regular customer of your company i have not taken any legal action till date but due to the problem which i am facing and due to irresponsible replies and non co-opration at your customer care and service center, now i have the only choice left is to take legal action against your company and to go to consumer forum against your company. Further, i will also post and share about this bad shopping & post sale service experience of buying mobile from amazon.in in various types of social media and print media which can be very damaging to your company’s reputation and sales.

Please consider my complain on priority basis and repair/replace my mobile as soon as possible.

Expecting prompt action at your end.

Thanks

Jitendra chandrakar
E-mail id - jitendra. [protected]@gmail.com
Mobile no.[protected]

Hi,

I raised an complaint regarding my one plus 5 burnt issue. When i contacted support team, they asked me to submit my burnt device to service center. After submitting, they are telling it is not burnt. I have seen it directly while smoke was coming from that device. Service center people are trying to hide their brand fault.
20 days before only i bought the device.. I should frankly say that it was very pathetic customer support that i got.. Irritated... They made me waiting for the past 1 week without providing any correct resolution. Finally they are refusing to give replacement. Please help to get good solution

I purchased oneplus5 grey from oneplus5 official website, i checked with oneplus support guys through chat and they confirmed that the delivery will happen in 1-4 business days and than only i placed the order, but now its more than 8 days and i haven't heard anything.

I can check the tacking that the product is reached to my city in just two days and since than it is sitting in the ware house and bluedart havent posted any further update.
When i try to call them, it says invalid number which is posted on bluedart website and i have sent three emails to them still no reply.

When i chase with oneplus support guys they just say please be rest assured the package will be delivered soon and this is the same sentence they have been using it since 4 days.

When i asked them to chase with bluedart or escalate them than they didnt do anything and used the same sentence.

Now i dont know what to do, i have already paid 33000 and didn't even know what to do.

The oneplus support team sucks... Its very unethical that they took my money and i dont have any idea when the delivery will be attempted.

I had ordered one plus 5 from amazon company and the delivery date given to me was 18th sept and still i didn't get the delivery yet i had call n no of times to the customer care center they are taking it very lightly because of these your company name is getting spoiled because they are not giving delivery on time so v think that your company manufacture is low if you can contact to the amazon company then it will b profitable to yiu only and somewhere to me also
My order no is #[protected]

I have been using one plus 2 from last almost 2 yrs. Last six to eight months experiencing a typical issue of attachments not visible at the time mail is downloaded. It shows after many refreshments r done again and again. At times it takes few days to actually display the attachment sent with the mail by the sender.

Kindly suggest remedy or will have to stop using this phone.

We send series of mail to support.[protected]@oneplus.net. But always received generic mail. The problem begin from very next month of purchase the handset. We sent almost 4 to 5 time communication to one plus. But we never received satisfactory reply. I even mentioned in the mail that it may create physical problem to my ear & health, as i my job required continuous usage of mobile.

Reference no which i received is 1445851

Dear sir,

I am facing continuous heating problem in my phone. For the same i visited twice to service center at phionix mall at kurla. They updated software in my phone also they do os in phone. But still i am facing the same issue. It's very problematic for me as i am in such field that i have to use mobile quiet often. It may create problem to my ear or may any other health related issue.
Team, i request you to look into to matter and take necessary action. If i will not get satisfactory action, i have no other choice than to take legal help for the same.

Details of my phone is as below
Name of model one+
Imei no.:[protected]
Invoice no.:tn-maa[protected].

I had recently bought a one plus 5 phone and ordered few accessories on their one plus store and paid almost close to 9000 online. I get an email from one plus that the product got delivered, however it was not delivered to me and i have been calling more than two times every day for last 5 days and these one plus customer care # are not providing any solution. I have even asked for customer grievance redressal process for which they did not had any update, neither their website has an update.

I will wait for this week and if i do not get my. One back, i will file a case on one plus in district consumer council and see to that one plus pays for the damage for me and also never ever dares to cheat customers.

I ordered oneplus 5 device in http://oneplusstore.in with order #ops[protected] on aug 23, 2017

The product delivered was defective, like it has scratches and paint came off at many part on the phone. I called the customer support and raise request #1421716. They asked me to send photos. Later they asked me to take it to service center. But as i'm far away from service center they asked me to reship the device to them in my own cost. Rma #sers[protected]

This is frustrating service i ever found with an online purchase. Mostly they have to pick up the product or arrange the return pickup but instead they asked me to send it back with my own money. However i sent it back with cost of rs.1500.

Now the person name asif called me back and said they can't replace or refund the product as it seems not an manufacturing defect instead they saying its my fault like device dropped or damaged. This was the defect from their side as if found the scratches as soon as i opened the box.

When i argued ans asked for escalation, the support person simply saying i can't escalate any further and he is the last person i can talk to. Further he said, he simply called me to inform they can't refund or replace and they're sending back the same device. I need refund/replace for this product.

There is no escalation contact for oneplus, beware all of you who purchase from oneplus.

This is really frustrating experience i ever had in online purchasing. Good product is 2nd priority. First you oneplus people should provide good support to your customers.

Don't ever purchase anything from oneplus.

Hi,

i visit to Service center of Oneplus at Noida on 07-Sep-17 when i realized that my phone got dead.

Purchase date was 08-April-2017.

They ask for 400 INR as diagnosis charges and not considering it as warranty product because they are saying phone got dipped into water and warranty has been lapsed.

at that time i was in hurry and i paid 400 to secure my phone but after some time they told me that Your phone got dipped into water and you need to change your Motherboard and it will cost around 17000, i don't know what they have done inside the room with my phone and i have serious doubt on them as they have change something.

sooner i will file a case against them and drag them in consumer court with heavy compensation.

i have uploaded all relevant document for there cross verification.

Also don't forget to check they have given me handwritten bill(Kachha Bill) without GST no. mention on it, which is also a crime.

You could reach me on for further details and query.

#[protected]
Ankit Gupta
[protected]@gmail.com

I bought this oneplus one an year ago and post 9 months its lcd display became nonfunctional. Due to lack of time i could not visit the service center to get it fixed when it was under warranty period, hoping to do that sometime later.
Now when i visited the service center, the folks at the desk say oneplus has stopped providing support to oneplus one spare parts and that now can not be done anything against my concern.
With this statement, i completely lost trust for this company and shall not buy anything that is a part of it and would also suggest others not to go for it.
My phone which is otherwise good has just gone paralyzed because oneplus has stopped manufacturing spare parts for oneplus one and now can not be done anything about it. I want to know where should one seek assistance if the company itself denies for any support.

The display screen of my one plus one mobile phone was replaced at the support center at the support center given beow:
Shop no 37, ground floor, lal bahadur shastri (Lbs) marg, phoenix paragon plaza, phoenix market city, kurla west, mumbai, maharashtra 400070
Phone:[protected]

The repair was done properly and the amount demanded of rs. 8, 710 only and they promised to send the bill for the same by e-mail a couple of days later.

After almost three weeks of foillowing up with them they sent the invoice which was for a sum of rs. 7, 453-/- including gst applicable and promised to remit the credit amount of rs, 1, 257 to my bank account.

Inspite of repeated followup with them the excess amount paid has not been remmitted to my bank account.

The support bill was received from regenerisis (India) pvt. Ltd. (A ctdi india company) at the above mentioned address.

Would be grateful if you could interven and get the excess amount paid by me to the company credited to my bank account details of which have been provided to the support providers.

The repairs done were excellent and their technical team is excellent.

After the 2nd last update, screen is not responding unexpectedly. I submitted one plus 3t to it's service center. They updated the software and told it was just a software complaint. But soon after the repair the same old problem is happening again and again. Due to this the phone can't be used regularly. I spend rs30000 for this phone and i'm fed up with poor performance.

I got my oneplus 3 screen replaced from authorized service center, and it stopped functioning just after 1 month 10 days. Oneplus refuses to acknowledge that they put up a faulty screen. They just keep stating policies that we give only one month warranty and keep saying that you may have damaged it somehow. They have the worst customer service ever.

Hi team,

I had ordered back to school bundle product (Order id: ops[protected] from oneplus india online store, which was misplaced by blue dart while delivering and i was refused to be assisted further regarding same and was asked to contact oneplus for refund of my money.
I have provided copy of the email which i received from bluedart confirming same, that oneplus will be responsible for the refund. I am following up this with oneplus customer care team and have no luck in getting required support. Onplus is delaying the process and are not co operating regarding refund of rs, 4410 which i had paid against my order.

I would like to file a complaint and would seek rs.10, 000 as payback for the chaos oneplus have caused and mental harassment i was made to gone through for this

Regards,
Ketan talele
[protected]

Hi,
I have battery draining problem with my one plus 2, so went to service centre creativecomp infotech, tej kumar plaza, hazratganj, lucknow (Up). They are insisting on depositing rs 2000/- and the handset for 8-10 days. My question is why deposit the handset for such a long time (Waiting for the battery to come from some other city), why can't they take some amount as advance and inform the customer once the battery is available so that it can be changed in a day, thus saving the customer from inconvenience,
I fail to understand the logic behind this.
Request intervention

Purchased one plus 3 through amazon on 1/1/2017; invoice no.
In maa[protected]
Iinitially problem free
After 2 months started hanging - initially occasionally, now frequently - once/twice daily
Restarts after rebooting
Please suggest solution
Presently at patna, bihar, india. No nearby service station

Saroj verma
Email: [protected]@gmail.com

This is in reference to case id - 5kgcat6.
It seems like they have opened this insurance company to make easy money and fool people…my husband’s phone slipped from his hand and screen got damaged last week. As we had this accidental insurance which we purchased for one plus 5 phone, we raised ticket for the insurance claim. Insurance team took 4 days to call us and that too after multiple follow up with oneplus customer care. A lady named sonia called from the insurance team and ask just one or two questions and said that she will update the claim status on their app.in the evening we got the message that claim has been rejected with all the reasons which she never discussed. She created all the fake reasons to reject the claim, just to score few points on her score card and save few bucks of her company. Even after this when today morning we requested a call back from insurance company to understand the reason, nobody called back.
I wonder how such a big company like one plus have a tie up with such a fraud insurance company. It's very disappointing and frustrating.

Oneplus i had some battery drainage issue in my one plus 3 phone (Which was in warranty). I went to thane service center they said water damage and estimated around 8.5k. The very next day i went to kurla center, they charged only 1k and updated the phone. It was software issue (Not water damage). Your million dollar company is doing major fraud!
Plus your engineers are very rude, firstly provide training lectures to them. Sick of your damn company!

Dear team,

This is more a request than a complaint.

I got my broken display changed from a local shop, who duped me for 8k with a fake display that gave problems within a week... After that i had to go to your service centre and spend another 8k (7.9k) to get it repaired.

While i understand i should have gone to your service centre directly, there are only 2 centres in whole of pune and not convenient to go to for many. Plus once we go to the seasons mall service centre over weekend, you have to be ready to spend atleast an hour qaiting in queue as the process is slow and its crowded. Hence, many like me opt for the more convenient option.

I request you to break the chain of these fake displays and target the original distributor. I can send you the fake display and the details of the retailer. I know of one more oneplus customer who was similarly duped by the same retailer.

If you can take this up and do something to break the racket of these fake displays/parts in the market, it would be a tremendous good service to your customers and their experience with the one plus smartphones.

Hoping for some action from you.

Kind regards,
Gauri bhalerao

I had ordered oneplus 5 on friday where i had selected one day delivery as i want it any how by saturday as i was leaving out on sunday for some work. Unfortunately i did not received the product infact i was been told its out for delivery till midnight of saturday and at around 11.30pm the status changed to delivery attempted i dont know to whom the attended?

Due to poor services provided by amazon i have to cancel my order for oneplus 5. The main reason for complain is to please look after amazon and tell them to provide a good service to its customer today i have cancel the order tommorrow someone else will cancel and oneplus may lose it popularity very soon. Thanks