OnePlus India Complaints & Reviews

On 29 jan 2019,

I received an update on my 1 year old oneplus 5t, during the update i got a message update failed and the only option was a button to reboot.

I did the reboot and it bricked my phone, now the oneplus customer execs are asking me to come to their service center which is 35km away from my residence.

And they have to do a complete reset of my phone which would lead to loss of entire data. What kind of pathetic quality assurance is that? Why should i loose my digital assets o[censored]tmost importance due to a problem with the company's way of handling things?

I talked to the customer executives and have read online that the new android p updates were faulty from the get go for many users, still it was pushed by the company for eveyone.

What i want is these super successful companies (One of the highest selling phone brand in india) to take charge for their actions and not push # products! (Yes the software they offer is also their product) i don't know how long i can go without my phone and will probably give in and let them erase my data which is potentially worth a lot of time and money. It makes me furious.

To. Mr. Pete lau,
The ceo of oneplus.

I bought a oneplus 6t from brigade road, bengaluru. After a month i was facing some display issues. So they committed to replace the device, so i went to service centre but they are providing me a device which has lots of dust and bubbles in the screen and backside. Actually the replacement mobile is not a fresh mobile. So, i asked for a mobile from store but they denied for it. My money 42000 is totally wasted. They are not ready to provide me a mobile from store but they are providing me a mobile from service centre which has dust. I never expected this from oneplus. Oneplus is a very genuine brand and unique status but now they are also doing like this. Not at all satisfying my needs and my money is wasted... I don't know why they are not giving me a store mobile. This shows that there is fault in service centre stock. I request pete lau the ceo of oneplus to fulfill my needs as soon as possible... I'm suffering with this mobile...
Very disappointing... Kindly provide me the store mobile... I don't want from service centre

Kindly call me [protected]

To. Mr.Pete Lau,
The CEO of Oneplus.

I bought a OnePlus 6T from Brigade Road, Bengaluru. After a month I was facing some display issues. So they committed to replace the device, so I went to service centre but they are providing me a device which has lots of dust and bubbles in the screen and backside. Actually the replacement mobile is not a fresh mobile.So, I asked for a mobile from store but they denied for it. My money 42000 is totally wasted. They are not ready to provide me a mobile from store but they are providing me a mobile from service centre which has dust. I never expected this from OnePlus. OnePlus is a very genuine brand and unique status but now they are also doing like this. Not at all satisfying my needs and my money is wasted...I don't know why they are not giving me a store mobile. This shows that there is fault in service centre stock. I request Pete Lau the CEO of Oneplus to fulfill my needs as soon as possible...I'm suffering with this mobile...
Very disappointing ... Kindly provide me the store Mobile... I don't want from service centre

Pls call me at [protected]

Software upgrade in last year somewhere in november. My oneplus 3 mobiles camera is showing blur images. No matter what u do (Factory reset, cleared camera cache), it is not clear image. When i contacted to oneplus service center, the camera module is damaged due to software upgrade and this has happened to all oneplus 3/3t devices. They said i have to extra money for replacement of camera module. This is very disappointing. Kindly look ins-to this. Otherwise i have to report to consumer court

My phone details
Name: oneplus6 128gb rom and 8gb ram
model no. : OneplusA6000(128gb variant)
imei no 1: [protected]
ref no: RF2S1FD0F1
warranty status : In warranty
The phone was kept in bag which was on my back as soon as the phone was taken out of the bag and fingerprint was given it was seen that the phone was completely dead and it immediately sent emergency sos to all my contacts and 3 times flashlight was seen with no display at all during all this time and phone was completely dead and irresponsive.
The phone was sent to the customer service center immediately, it says that your estimated amount for repair is ₹34, 555 no particular reason substantiated or even given but just the parts to be repaired which included whole phone parts except the front camera and ram.
My phone's current brand new market price is ₹39, 999
This irresponsive behaviour from the company is completely unacceptable as they are not standing onto their claims i. e T&C which would lead to lesser customer interest in future for the brand.
You are requested to take into consideration my complaint as the phone as well stated before is in warranty period.

I bought a oneplus 6t 8gb and 128gb midnight black... Now i'm facing issues with the display. A buzz white noise is coming in the display randomly. I contacted oneplus service but they are not ready to replace the mobile. I paid 42000 for this mobile but they are making me fool and i want oneplus to replace my device and provide me a proper good device... Kindly call me at [protected]

I wanted to order a case and temper for one plus 6t. But i misplaced my order for one plus 6 cover. I turned down the order on the advise of your customer care support. Its been a month. No refund initiated. When contacted customer care, each time they tell me we don't know what's the problem. U ll receive it in 2 days. No action taken. Very bad service. I have contacted them nearly 10 times. But the same response everytime

My phone just stopped working after 15days of purchase and the oneplus is refusing to replace my mobile with a new one. It's under warranty and is as good as new with all its accesories and box intact.

I have posted the video of my mobile to help people know the problem better. I am very disappointed with this act by oneplus.
It's their duty to provide the consumer with the authentic product and replace it if there's some error. If this issue doesn't gets resolved with next few days then i am gonna ask all my acquaintances to boycott products by oneplus. I have had oneplus 1, oneplus3, oneplus5, oneplus 6 and now oneplus6t.
If this is how they treat their customers then it's better to stay away from companies like these.

Hi,
I brought oneplus 6t from oneplus official website and the silicon case with the phone was damaged when i opened it. It have so many scratches on the back of silicon case
After receiving the case i immediately called oneplus executive informing about the issue you guys can also check it at your end.

Since 2 weeks oneplus executives are telling me to wait as the case is out stock we will send u asap, i have it on recording as well that oneplus executive (Prince on 2nd dec 2019) told me logistic team has said that they will send it asap, but today i got a mail saying that it is intact condition what is going on with oneplus such a bad service
Everytime i call oneplus executive told me that your has been escalated its been more than 2 weeks now i never received till now

My oneplus 3 (Model: a3003) phone rear camera is not focusing/working properly after applying the latest oxygen os 5.0.8 update. I also tried some camera apps present in playstore, but the problem still persists. It seems hardware got crashed due to the latest oxygen os bug. Really frustrating. Will the camera issue be repaired by oneplus service center at no cost?

After updating the last version on mobile handset, rear camera focusing has been stopped.
When i have talked with company's customer care they are saying that everyone is facing the same problem.
So i have asked them to replace the rear camera for the handset.
They are saying customer should pay the charges for the replacement.
If it's company fault then why should customer pay the charges.

Hello,

This email is regarding my previous multiple number of visits to your service center located in pune seasons mall magarpatta.

Issue with the phone : the issue started in month of october 2018, with my one plus 5t. Which is purchased from croma mall. The phone was having issue with freeze on multiple screens and i have shared videos with this email for the same regarding my issue. I visited service center on 6th november 2018. The service tecnician changed the display and said the issue is being resolved. Still i was having the issue post which i re submitted the phone and they changed the mother board for the same and said the issue is resolved. On 20th november 2018 i again had the same issue. So the tecnical person came to collect the phone on 20th november 2018. Post that they have still kept me on saying we have escalated this issue to our escalation team. We are waiting for a update. Post that, there is no update from the compsny they said. They rebooted the phone and said issue is resolved it was a software issue. I still have the issue with my phone and they just say we dont have a update from the team so we are waiting for the update.

I would like to know is the team so irrrsposible for the customers?

Is this really so delay in getting a update for the same. We customers can only take video of the issue. If we would be trcnical person we could have get to know issue. The service center just says contact customer service and esclalate. Its been a more than a month now.

Behavioural issue : the team is who is working at the service center is seriously not helping the customer with the real cause of the issue. If the issue is not resolved they direct the customer to customer care. Mr nitin and store manager mr prashant. They personally gave their personal number to contact for update. They never receive calls the service center number they never pick up my number calls. I have tried and tested this too.

Once nitin and prasant said "i am not your servant whenevr you call and ask me the update, kindly do not call again".

Is this the service i get from the oneplus? This brand is really known for its service. I am really very disappointed for the kind of service.

One more thing i would like to add is when they collected thr phone from me on 20th nov the jobcard was not being made. They say we have escalated. Tell me one thing is jobsheet is not being made. How the ticket is being raised? Thr job sheet was made on 27th of nov saying that no issues reported as center. And they say we have resolved your issue.

I want the phone to be completly replaced. I am not going to waste my whole time jst to travel 25kms everyday and hear the same things. Kindly resolve this asap. I habe emailed the team twice in two weeks still there is no reply from anyone.

UNPROFESSIONAL BEHAVIOUR BY CROMA, MALAD-MUMBAI and ONE PLUS, DEFECTIVE PRODUCT SOLD/MULTIPLE REPAIRS DONE

A Phone OnePlus6 was bought 3 June, 2018 from Croma, Malad. Soon after it was bought, no voice could be delivered or heard.

Visited Croma for the complaint sometime in July. They sent us to Service Centre of OnePlus in Borivali. How unprofessional! Service Centre did something and started the phone. No service receipt was given to us. Again problem. Went to Croma in August and Service Centre again. Service Centre did the same again but problem rose again. Staff was rude and also did not provide receipt.

We visited Service Centre again on 20 Sept, 2018(Receipt with us). This time we had to be harsh to get receipt. After using the phone, it again stopped.

Went to Croma again on 13 Oct, 2018 (Receipt with us). They should be responsible for such a product. They took the phone and returned it back in a week with voice working. Same problem occurred.

We visited to Croma again on 19 Nov, 2018 (Receipt with us).We had to literally shout. We submitted the phone. They reverted on mail saying that phone is fine and there may be network/sim issues. Never earlier they gave this reason. They are cheating and contradicting their receipt dated 20 Sept, in which they mentioned the Mike issue and Mike replaced. Sim and Network issue is their after thought. Phone had voice issues since beginning. The sim is working fine in other phones. To prove this, we called to Croma Representative Tanveer from same number and network but other device and he talked. Hence, reason of Sim / Network is a lie. Several tweets did not impact to such a company and Croma. They like to talk on DMs. They even messaged that “your problem has been resolved”. How lie. Two visits to Service Centres (no receipts given) and then three receipts of continuous visits and issues in phone bear the testimony that they sold defective product. We asked for Replacement/Refund. Enough proofs and visits made and multiple repairs and checks done by them. We do not want anything else less than replacement/refund of this phone. We have gone through hell for five months. Phone was virtually not used at all.

I recently replaced my one plus x phone’s back panel and everything was looking fine at that moment. But very next day i found the battery drains almost 4x as fast as it did before the back panel was changed. So now one plus service team saying there is an issue with mother board leakage and i need to pay 10000 rupees if i want to fix this. Because of there fault my device got damaged and only they have to fix this asap. Otherwise consumer forum is my last option.

I bought oneplus 6 mobile on may 23rd and initial performance and battery backup was too good. All of a sudden am facing few issues.
1. Battery backup comes down from 2 days to less than a day.
2. Performance is slow
3. Camera am getting unknown error

Then i registered a complaint through on plus care app and selected battery backup issue. The pickup was scheduled on 27th october.

I have wiped my data and app as per instruction given. But one week later i called them again since there is no clue or update and got to know the poor service that still they haven't received.

Finally they received and marked it as software upgrade done, ready to dispatch. I called them and updated that the issue is with battery not with software. They replied i should not have deleted or resetted if there is battery backup issue. I asked then to diagnose on the battery and that service center num is not readable for last four days. Response was pathetic. To diagnosed 12 days is too much, with no repair done. Pathetic support.

Worst ever service center you would see. They are just not interested to listen to you. I went to get the screen replaced and after an hour that they took i got to know that i was unable to make any calls through my phone. I went again and there the staff was absolutely unprofessional and casual. Instead of looking into the issue, they made me sit for approx 2 hours more and during this period they gave me stupid silly reasons like your sim is damaged, it might be a network issue, your phone's motherboard might be damaged.. Even though i was continuously suggesting that this might be caused while you were repairing the display...
Did not pay heed to any of my saying, instead were laughing and making fun inside... After watching this nonsense for more than 2 hours, i asked that why don't u guys open the phone again and see if it got damaged during screen repair? In addition to all this, while i was asking them the eta and reason for such inefficiency, the technical guys inside shut the door on my face showing their attitude!.
Its a pathetic centre.. Dont ever visit here trust me they can never ever satisfy a customer owing to their indecency, inefficiency and unprofessional attitude.
Negative points given to these guys! Oneplus should close this store or change employees.

Kanika
[protected]@gmail.com

I purchased one plus 6 8gb phone on 05.08.2018. After purchase it was working excellent even on train internet was working very fine and i was able to open all internet items very fast. Total two requests for update came and i updated the phone. I think after update only internet has become very very slow and it creating problems. I am not able to see internet any where, in local train i is very difficult to see the internet items.

While calling to any body upper side of the screen (Where photo of the receiver to be seen) some lines are appearing.

I am very much fed up that my rs.40000/- is going in waste now.
Kindly advise any solution so that it will work in what way it was working just after purchase.

Hello, i purchased my phone just 2 months back and one day whilst going out it started raining. Now my phone was in the windcheater, still some water went in unfortunately. My phone's display has stopped working. It's hard to believe the phone can't withstand few drops of water. The service center people say it will cost me 17k as main board is damaged. So i showed the phone to two other local stores both said motherboard is working fine just display has to be changed. I am feeling duped not just by the company for charging me 35k and losing my phone despite all precautions from my side but also by the service center who are clearing lying and charging me such huge amounts for the phone.

I purchased one oneplus 5 phone with imei sr # [protected] on 22nd june2017. Offlate, there were some charging issues and non connection of app 'android auto' with my newly purchased car, hence i showed my phone at your service centre at seawoods grand central mall, navi mumbai. The service report and invoice are attached.

The service report now says that they have diagnosed mlb related issue and need to replace for which charges would be rs 24, 830/.

You will appreciate that such kind of damages cannot happen overnight and that too in such a expensive phone of rs 38000/.

You may look into the issue and arrange to replace the phone in view of above damages which may have happened gradually but came to my notice when i experienced difficulty and approached your service centre.
The dash charging system also takes it's sweet time though it is supposed to charge within 30 mnts.

Hoping for an early replacement in view of above narrated issues

I purchased a OnePlus 6 on the official OnePlus website with an SBI debit card on 21st May and according to terms and conditions was supposed to receive my Rs 2000 cashback by 28th August.

I have contacted OnePlus numerous times and was told the following:

1) It takes 90 days to receive it
2) There has been a system error, you will receive it on 10th September
3) There has been a system error, you will receive it on 17th September
4) On 25th September - Have you checked your bank statement? Please email [protected]@oneplus.com with all your details.
5) On 12th October - On checking your details we can assure you that you will 100% receive it by 15th October.
6) On 15th October - You might get it by the end of the month.

OnePlus refuses to give commit to any deadline in writing for the simple reason that they are aware they will not uphold it. They will also not respond to emails other than to give the standard response of how "they understand our concern and appreciate our patience and understanding". They will also not give you a direct contact number if you need to get in touch with them. You are expected to chat with a new agent every single time, receive the same scripted responses, argue, and then finally get a phone call with some future date. All these conversations have exceeded half hour.

I would be really grateful if you could help me with my situation as this is harrassment.

Transaction amount: INR44378.0000
Transaction date: 21st May 2018
Order ID: #M[protected]