OnePlus India Complaints & Reviews

I placed order ops[protected], and later i decided to cancel it as i will not be available to get it. But i'm not able to cancel the order. Even though i click cancel its not getting cancelled.

In their faq page https://oneplusstore.in/support/answer/how-do-i-cancel-my-order

Mentioned as "you may cancel your order under the"my orders"section of your oneplus account, as long as the cancel order button is active and your order is under pending shipment. Once your order has been processed and shipped, cancellation will not be possible and you may refuse the parcel upon delivery; we will issue a refund once we've inspected and received your parcel."

It clearly says i can cancel it when the order is still in pending shipment, but i was not able to do it. I reach their customer support and that guy is saying i have to reject the it during delivery. But i can't do it as couriers gets collect in my apartments security office. And that guy is saying that this faq is for global and not for india, does oneplusstore.in looks like global?

These guys are really faking their customers..
Good product is 2nd priority but you should be able to provide good support 1st.
Never ever buy anything from oneplus

Sir
I received my shipment on 17 8-17. As i unboxed my packet, containing my one plus 5 phone. After first full charge it came down in 2 hours to zero. I called from new phone but it was unable to keep it near to ear as it was unbearable hot. I again charged it at 11 pm and i saw at 5 am it was switched off, full battery drained out without use. And here is not an end phone doesn't respond to my command. As i open mail and from mail i click one link, puzzled kind of response it gives. Making calls is havoc. After 10-15 times dialing only one time we can say it responds. It has manufacturing defects. During this period i am continue in touch with amazon team assisting me to do different settings. I have done everything but phone is not working. I have spent 40000 for this to get a good phone but i received this. I want to be replaced this phone immediately. I purchased from blindfolded trust on your reputation. But facing this embarrassment. I hope that you will do the needful soon.

The device is also fa­cing battery since th­e last update and onl­y lasts for 14-16 hrs­ even with data off a­nd idle in pocket

The screen issue is t­hat it has developed ­some sort of yellow t­int in general for di­splay. When i transfe­r pics from my phone ­to other they look ve­ry good and bright. B­ut in my handset they­ appear yellowish and­ dull. I think the co­lour balance is impro­per maybe in the sgrb­ spectrum. Also tried­ manualy customising, ­ but did not improve ­much.

Hi team

I have purchased one plus 3 device around sep 14, 2016 through amazon site
Last week my screen was broken and i found out through internet about servify
When i submitted request to repair the device was taken
But the servify team says i need to pay 8550 for screen
The app shows me that device is under warrany
However servify team says you should have registered in app within one month of purchase
Amazon nor the oneplus3 device invoice has any information to register in this app
How would the customer know about such complimentary offers when you dont mention while selling

Night mode in my one plus 2 device was not working properly. When i select night mode it will be in night mode for 20- 30 seconds more only. After that it came to same mode means normal. So there is no use of night mode in one plus 2 device. I am facing brightness problems during night times. Can you please solve this problem and soon release update for this.

My op5 (Oneplus 5), within its 1 year warranty period has stopped working. It reboots at least 200 times a day.

I have gone to the service center and they have provided the latest software and inspite of that i am facing these issues repeatedly.

I have spent my hard earned money of 33000 to these bunch of fools who dont even know how to make a mobile phone. I am not even able to use after paying such a high amount.

Their service center is patehtic and have no idea on how to solve this issue.

Please help to escalate this matter to ONepLUS as i have reached the level of frustration with this device.

I need a new handset or i NEED A REFUND.

Please help.

Hi all,
This is to inform you all that this is company is making frauds in india by fooling there customers. I would like to share an incident with u all which happend on 11th august 2017. I took my phone to service center in delhi rohini sector for repair of my rear camera but instead of resolving my issue what they did was more damaged my phone and said false reported that my phone has liquid in it which is a complete lie. Both customer care and service center did not supported me. I am highly dissatisfied with there service and i want to report this issue to higher authorities.
Thanking you
Sarthak dhall

Hi i purchased oneplus 3t 4 months back, and i came to know that the. Plot of the phone is fading form various areas making small white multiple dots at the back and the side of the phone. This is not acceptable at the usage of just 4 months.
Now that i am trying to chat and put my concern with customer support they are giving me silly reason of the color fade, i don't understand how the color can fade in such small time span. Now my phone is looking ugly like i have been using it since many years. No good response from them. I need a solution on this issue. As we spend alot of money after the device and this type of issues if not solved definitely gives a bad impression of the company. If this issue won't be solved definitely they will loose one good customer. As i have persuaded my friend and family members to buy this phone and they did almost 7-8 pc's have been purchased. Hope to get any good solution from here

I have this wonderful phone oneplus 3 brought last year during the month of august 2016. After buying the phone i had the below problem and the same was sorted out by the customer care asking me to reset the factory setting and reinstall the new updated software. It was fine from then on and no issues...

"oneplus launcher isn't responding (Or) incallui isn't responding
Close app with an x mark
Wait with a clock sign"

But now once again i am facing the same above problem, but this time it is not the software, but it is with wifi & data usage. Whenever i switch on to wifi or go to data usage while on roaming, my memory gets overloaded and the system gets heated up and i have close my wifi or data connection and reboot the system in order to make it to work properly.

Now i am not able to understand why this problem has occurred and this problem was not there for the past 10 months and has cropped up all of a sudden in the last one & half month. I really feel dejected whenever i get this problem bcoz the system totally get slower and also accessing other apps in the system gets tougher. The touch screen also get stuck sometimes or goes for a toss by getting hanged or frozen for some seconds. Also when i get any phone calls or make any phone calls the contact doesn't open or the names doesn't gets displayed on the phone and to make this all ok i have to reboot the system always... I don't know what other problems are going to come up further… pls need a solution for this...

Hello consumer complaints team,

A very good morning to your team, i hope everything's going good.

I hold a oneplus 3 handset which i purchased from amazon on 9th august 2016 and currently it has been 11+ months since i am using the phone.

Imei number - [protected]

At first when the phone was delivered as expected it was and still is a killer phone in the market, i really loved the speed, the sleek design and all its updates/features and so i was kind of the advertiser and the free promoter of the phone, whosoever kind of meets me and asks about the phone its always oneplus 3 on my mouth.

But recently before couple of months i am facing a lot of issues in the phone, for instance at the 8th month or so the speaker of the phone from which we use to hear the voice of the other person on the call went low, i thought it might be some mistake of mine and it would not be any issue of speaker but i would be feeling so. Then after a month or so that went more bad so there were days when i just used to talk/hear through earphones and not by the physical mic and speaker.

I went to service center in pune, maharashtra, india and they solved the issue of the speaker which they confirmed that yes there was issue in the speakers and this is kind o[censored]nexpected when you purchase a phone worth 30k that the speaker would be making issues in just 8 months of the purchase.

Further after the repair of speaker in next 15 days only the touch screen stopped responding and the charging slot had a loose connection all of a sudden with the charger, also the speaker through which we listen music that created issue and the phone had full volume but still there was no sound/output.

I waited for a day and the speakers from which the music is played started automatically, again a terrifying thing that happened with a phone worth 30k in just 10+ months, then the story of loose connection of charging continues and a part of the touch screen stopped recognizing the touch and i was like helpless and clueless too.

I again had to rush to service center and they kept the handset for a day in pune, maharashtra, india and gave me on the next day confirming that yes the touch was damaged and the charging point had dust and after changing the touch and cleaning the things it worked fine, not at all something which i would expect from a great great company oneplus.

Now when everything seems to be working, unfortunately the speaker from where we use to hear the voice of the caller has been lowed again. The handset is creating a lot of problems, i think there is some issue in the phone since the beginning.

When i brought the phone it was quite speedy but hanged many a times, also restarted without any matter and even the temperature of the phone was high, i thought its a normal thing but no this issue is coming again and again.

I really thought of buying 2 more oneplus 5 phones for my family but after this instances i feel even i should change this phone, would request you to please take the issue a bit seriously and would recommend you to look to your customer relations and try to help me out.

So i suggested the team to change this existing handset and give me the new one because once the warranty completes and if i need to invest more in repair of the phone after paying 30k then i would be one of the most foolish customer ever seen.

I really really expected a positive and a helpful reply on the above stated issues but they said me to visit the service center again and have a check with them, which i did and the service center tested in front of me and they didn't saw any issues so they confirmed that no issues in the phone but i am able to see the issue and the unresponsiveness of the touch screen still which i explained the oneplus and suggested to change the handset and they said no we'll not do that and also said that i need to put this phone again in the service center for a day so they can check. Till now i have gone 5 times to the service center in 2 months which is almost 20+ kms from my home.

Please have a followup with the oneplus team and help me out with the situation, i am looking to get another handset which is better then the existing and i hope that they understand the stuff that i am not at all bullying or bluffing over here, it is the real issue and real problem that i am facing for which i am seeking help of them.

Thank-you

Have a great day ahead.

Regards.
Hasit karia

My op5 (Oneplus 5), within its 1 year warranty period has stopped working. It reboots at least 7-8 times a day. Customer service team has done all possible troubleshooting & now has given up.
I've asked for help on oneplus forum, they couldn't
https://forums.oneplus.net/threads/op5-self-reboots-on-calls-or-standby.594294/#...⇄
Posted on onplus facebook & twitter handles
https://www.facebook.com/oneplusin/posts/[protected]?notif_t=like¬if_id=[prot...⇄
https://twitter.com/OnePlus_Support/status/[protected]

But no1 is helping!! This has become a desperate situation for me

I bought this phone through amazon on line services. The phone has two fault of which i have become aware of. One is what's app can be stalled and works for couple of minutes but after that it stops sending and receiving messages although the icon stays. I have installed and installed what's app messenger many times with the same result.
Second is when listening to songs recorded via wynk music when from my play lost i press play all the first song comes okay but after that it does not play songs sequence wise but missed some songs and after some time lapse plays another of down the line but does play sequence wise
What is the remedy. I am from dehra dun uttarakhand and there are no service center.
My e mail is [protected]@yahoo.co.in

Thanks
Dev mall

I had given my phone (Broken screen due to falling) for repair through servify and received my phone 8days later. Upon receiving the phone, i noticed a dent that was not there at the time of giving the phone. I tried to contact them, and they replied after numerous mails, saying that they will mail me the pictures taken of the phone before picking it up for repair. The pictures that they have sent me are unable to show me the dent i mentioned. To which they said, we have seen it, it is there, we were not able to zoom it. I said then how how you say that the dent is there. And then he contradicted his statement by saying that we have zoomed it and seen it. When i told him that i want to escalate the issue to the higher authorities, give me their mail id and number. He told me to google it!!! As he can not give it to me. I have never seen such a pathetic response from a service provider. I am attaching all the pictures i. E. Pictures taken by me and the pictures taken by the agent before taking the phone for repair.

This people will take your mobile, and never send you back. My case 35days gone without update, when you call or mail them they will reply service is been taken care off. Please give us sometime.
There is no such matrix which can help you with escalation. They have escalated 6times. Nothing happen, like dog keep barking never bit you :)

Be carefule and think twice anyone sending the device to servify.

I have ordered one plus 5 tempered glass with worst qualitity. Lot of are bubbles even after trying with expert in applying the tempered glass. I have raised service request, but no proper response always ask for tat time of 48 hrs for each query. It looks ugly to carry phone with bubbles. I have never expected, such bad service from oneplus. I also see lot of negative reviews on this product in net and would not recommend for future.

Let know can do some help

I have registered an extended warranty for my refurbished oneplus 3t. When i contacted with the care they said that the plan is not valid for refurbished mobiles and refund will be given and i should send a email with my refurbished mobile no. Account number and transaction id. When i had sent it they didn't even reply to my mail even after 48hours

Http://i.imgur.com/q2ypNcR.jpg page 16 of the manual clearly says that the warranty starts from the date of delivery & the service centre said it starts from the date of purchase.
I chatted with support team and they agreed that my device is in warranty, not once but thrice. Nearest service centre is in indore. 12 hours away from my home town. I travelled there as i had assurance of the customer care ppl.
They even said that they will email the service centre.
When i got there, service centre ppl told me that they will not accept & customer care ppl also told me that they will not accept even though they agreed before. I have chat proofs. I showed them that too but that did not do any good.

I spent a lot of time and money in commuting on false promise.

Here is a sample chat. Only attaching one, i have many such.

Chat started on 24 jul 2017, 10:20 am (Gmt+0)
(10:20:24) * ishan joined the chat *
(10:20:25) ishan: hello
(10:20:29) * mounika joined the chat *
(10:20:30) ishan: sorry i got disconnected
(10:20:31) customer service: thanks for contacting oneplus customer support, please wait a moment while our agents attend to you.
(10:20:35) mounika: thank you for contacting oneplus customer support! My name is mounika, i would be assisting you out today.
(10:20:39) ishan: hello mounika
(10:20:44) ishan: i was chatting to someone else
(10:20:49) ishan: and got disconnected
(10:20:54) mounika: hello ishan!
(10:20:58) ishan: can you refer to my earlier chat?
(10:21:16) ishan: or do you want me to brief you?
(10:22:23) mounika: as i have cross checked your previous chat history your experiencing unable to start the device am i correct?
(10:22:29) ishan: yes
(10:22:34) ishan: and the thing is
(10:22:47) mounika: thank you for confirmation.
(10:22:48) ishan: that service booklet says that warranty starts from date of delivery
(10:22:50) ishan: page 16
(10:22:59) ishan: http://i.imgur.com/q2ypNcR.jpg
(10:23:13) ishan: i talked to indore center
(10:23:19) ishan: which is 12 hours away from my home
(10:23:30) ishan: & they asked me to ask you to send an email
(10:23:50) ishan: to consider date of delivery as warranty start date
(10:23:55) ishan: (07:27:31) harsha teja: as it is mentioned in the booklet that the warranty would start from the date of delivery, i would suggest you to visit the service center along with the invoice copy and get the device diagnosed. If you have any further issues while claiming the warranty please contact us back so that we can assist you further.
(10:24:17) ishan: harsha already acknowledged that date of delivery is the warranty start date
(10:24:24) mounika: can i place your chat on hold for 1-2 minutes, while i retrieve your information?
(10:24:30) ishan: sure
(10:26:55) mounika: thank you for staying connected.
(10:27:03) ishan: no issues
(10:28:18) ishan: hello?
(10:29:24) ishan: you there mounika?
(10:30:27) mounika: yes i am here.
(10:30:35) ishan: thanks
(10:30:44) ishan: i thought i got disconnected
(10:31:14) ishan: so?
(10:31:20) ishan: can you please email them?
(10:31:23) mounika: please allow me 1 minute.
(10:32:54) mounika: thank you for staying connected with us, i appreciate your patience.
(10:34:02) mounika: i will not be able to send an e-mail as we are from chat support. However, i request you use the service book as the acknowledgment.
(10:34:21) ishan: well they clearly asked for an email
(10:34:28) ishan: i told that i can show service chat
(10:34:32) ishan: but they said no : (
(10:34:53) ishan: i am 12 hours away from indore
(10:35:07) ishan: it would be very hectic to go there & not get served
(10:36:15) mounika: i totally understand your concern and situation.
(10:36:32) ishan: thank you
(10:38:37) mounika: you will be receiving the mail from our back end team.
(10:38:58) ishan: my email address is [protected]@gmail.com
(10:39:07) ishan: and can you keep indore team in cc?
(10:39:16) ishan: my imei number is [protected]
(10:39:55) mounika: thank you for providing the information.
(10:40:20) ishan: when should i expect this email?
(10:40:24) ishan: i need to leave in an hour
(10:40:32) ishan: through train
(10:41:10) mounika: may be within an 30 minutues.
(10:41:20) ishan: okay. Just to be clear
(10:41:46) ishan: 1) indore service center will be in cc 2) it will state to take delivery date as warranty start date
(10:42:06) ishan: 3) ask them to take my device with above imei within warranty
(10:42:54) mounika: ishan, we will forward the e-mail to you. So, that you can show the e-mail to service center people.
(10:43:13) ishan: okay. With these 3 points?
(10:43:22) ishan: sorry, i want to be extra cautious
(10:44:46) mounika: i really understand your concern i would ask my supervisor to send an e-mail for the warranty consideration from the date of delivery.
(10:44:55) ishan: thanks
(10:45:20) ishan: excellent service
(10:45:45) ishan: please do not forget the email. I am leaving for indore in an hour.
(10:45:49) ishan: thank you again
(10:45:53) ishan: have a wonderful day
(10:46:35) mounika: is there anything else that i can help you with?
(10:46:37) mounika: it was my pleasure to assisting you.
(10:46:43) ishan: no this will be it
(10:46:45) ishan: thanks again
(10:46:57) ishan: i hope all goes well tomorrow
(10:47:01) ishan: and email reaches them & me
(10:47:04) mounika: i would request you to please rate my services by participating in the survey for the assistance provided by me over this chat. You can click on thumbs up if you found my services to be good.
(10:47:07) ishan: bye bye
(10:47:09) mounika: sure.
(10:47:11) * chat rating request has been sent. *
(10:47:31) * ishan has rated the chat good *
(10:47:31) * ishan has commented: excellent *
(10:47:43) * ishan left the chat *

I gave mobile for replacement of touch pad at hyderabad service center. A sale is complete only when the customer receives proper service. If you dont learn this basic soon, sooner or later you will be knocked out of market. This is going to happer for sure.

I am very much surprised to note that your staff are so busy that they dont even pick up the phone to let customer know whether the piece is ready for delivery or not. I gave 20 calls since morning and had come to conclusion that the service levels are pathetic. Neither will i buy your company mobile nor recommend.

Suresh rangavajjula
[protected]

Hi

My case no reason updated except service initiated from past 10 days. Ref id rsdzff4. You are escalating this matter to service team, acting like they will terminate the serv engg. At end nothing happening.

I do not understand the delay of delivering the device for such a small issue. If you guys are not able to provide the service please stop. And send the device back.

Thanks and regards
Vikash v
Bangalore

I put the phone in charging today and i just handle it for some work, to my real shock i felt the current on my hands this is really not accepted from this phone... Can't out my life on risk. Me being a real fan of the handset i never accepted this from oneplus handset. I definitely need a return or exchange with a new one. It's just being 2 months i bought through phone yet