OnePlus India Complaints & Reviews

Hi all,
This is to inform you all that this is company is making frauds in india by fooling there customers. I would like to share an incident with u all which happend on 11th august 2017. I took my phone to service center in delhi rohini sector for repair of my rear camera but instead of resolving my issue what they did was more damaged my phone and said false reported that my phone has liquid in it which is a complete lie. Both customer care and service center did not supported me. I am highly dissatisfied with there service and i want to report this issue to higher authorities.
Thanking you
Sarthak dhall

Hi i purchased oneplus 3t 4 months back, and i came to know that the. Plot of the phone is fading form various areas making small white multiple dots at the back and the side of the phone. This is not acceptable at the usage of just 4 months.
Now that i am trying to chat and put my concern with customer support they are giving me silly reason of the color fade, i don't understand how the color can fade in such small time span. Now my phone is looking ugly like i have been using it since many years. No good response from them. I need a solution on this issue. As we spend alot of money after the device and this type of issues if not solved definitely gives a bad impression of the company. If this issue won't be solved definitely they will loose one good customer. As i have persuaded my friend and family members to buy this phone and they did almost 7-8 pc's have been purchased. Hope to get any good solution from here

I have this wonderful phone oneplus 3 brought last year during the month of august 2016. After buying the phone i had the below problem and the same was sorted out by the customer care asking me to reset the factory setting and reinstall the new updated software. It was fine from then on and no issues...

"oneplus launcher isn't responding (Or) incallui isn't responding
Close app with an x mark
Wait with a clock sign"

But now once again i am facing the same above problem, but this time it is not the software, but it is with wifi & data usage. Whenever i switch on to wifi or go to data usage while on roaming, my memory gets overloaded and the system gets heated up and i have close my wifi or data connection and reboot the system in order to make it to work properly.

Now i am not able to understand why this problem has occurred and this problem was not there for the past 10 months and has cropped up all of a sudden in the last one & half month. I really feel dejected whenever i get this problem bcoz the system totally get slower and also accessing other apps in the system gets tougher. The touch screen also get stuck sometimes or goes for a toss by getting hanged or frozen for some seconds. Also when i get any phone calls or make any phone calls the contact doesn't open or the names doesn't gets displayed on the phone and to make this all ok i have to reboot the system always... I don't know what other problems are going to come up further… pls need a solution for this...

Hello consumer complaints team,

A very good morning to your team, i hope everything's going good.

I hold a oneplus 3 handset which i purchased from amazon on 9th august 2016 and currently it has been 11+ months since i am using the phone.

Imei number - [protected]

At first when the phone was delivered as expected it was and still is a killer phone in the market, i really loved the speed, the sleek design and all its updates/features and so i was kind of the advertiser and the free promoter of the phone, whosoever kind of meets me and asks about the phone its always oneplus 3 on my mouth.

But recently before couple of months i am facing a lot of issues in the phone, for instance at the 8th month or so the speaker of the phone from which we use to hear the voice of the other person on the call went low, i thought it might be some mistake of mine and it would not be any issue of speaker but i would be feeling so. Then after a month or so that went more bad so there were days when i just used to talk/hear through earphones and not by the physical mic and speaker.

I went to service center in pune, maharashtra, india and they solved the issue of the speaker which they confirmed that yes there was issue in the speakers and this is kind o[censored]nexpected when you purchase a phone worth 30k that the speaker would be making issues in just 8 months of the purchase.

Further after the repair of speaker in next 15 days only the touch screen stopped responding and the charging slot had a loose connection all of a sudden with the charger, also the speaker through which we listen music that created issue and the phone had full volume but still there was no sound/output.

I waited for a day and the speakers from which the music is played started automatically, again a terrifying thing that happened with a phone worth 30k in just 10+ months, then the story of loose connection of charging continues and a part of the touch screen stopped recognizing the touch and i was like helpless and clueless too.

I again had to rush to service center and they kept the handset for a day in pune, maharashtra, india and gave me on the next day confirming that yes the touch was damaged and the charging point had dust and after changing the touch and cleaning the things it worked fine, not at all something which i would expect from a great great company oneplus.

Now when everything seems to be working, unfortunately the speaker from where we use to hear the voice of the caller has been lowed again. The handset is creating a lot of problems, i think there is some issue in the phone since the beginning.

When i brought the phone it was quite speedy but hanged many a times, also restarted without any matter and even the temperature of the phone was high, i thought its a normal thing but no this issue is coming again and again.

I really thought of buying 2 more oneplus 5 phones for my family but after this instances i feel even i should change this phone, would request you to please take the issue a bit seriously and would recommend you to look to your customer relations and try to help me out.

So i suggested the team to change this existing handset and give me the new one because once the warranty completes and if i need to invest more in repair of the phone after paying 30k then i would be one of the most foolish customer ever seen.

I really really expected a positive and a helpful reply on the above stated issues but they said me to visit the service center again and have a check with them, which i did and the service center tested in front of me and they didn't saw any issues so they confirmed that no issues in the phone but i am able to see the issue and the unresponsiveness of the touch screen still which i explained the oneplus and suggested to change the handset and they said no we'll not do that and also said that i need to put this phone again in the service center for a day so they can check. Till now i have gone 5 times to the service center in 2 months which is almost 20+ kms from my home.

Please have a followup with the oneplus team and help me out with the situation, i am looking to get another handset which is better then the existing and i hope that they understand the stuff that i am not at all bullying or bluffing over here, it is the real issue and real problem that i am facing for which i am seeking help of them.

Thank-you

Have a great day ahead.

Regards.
Hasit karia

My op5 (Oneplus 5), within its 1 year warranty period has stopped working. It reboots at least 7-8 times a day. Customer service team has done all possible troubleshooting & now has given up.
I've asked for help on oneplus forum, they couldn't
https://forums.oneplus.net/threads/op5-self-reboots-on-calls-or-standby.594294/#...⇄
Posted on onplus facebook & twitter handles
https://www.facebook.com/oneplusin/posts/[protected]?notif_t=like¬if_id=[prot...⇄
https://twitter.com/OnePlus_Support/status/[protected]

But no1 is helping!! This has become a desperate situation for me

I bought this phone through amazon on line services. The phone has two fault of which i have become aware of. One is what's app can be stalled and works for couple of minutes but after that it stops sending and receiving messages although the icon stays. I have installed and installed what's app messenger many times with the same result.
Second is when listening to songs recorded via wynk music when from my play lost i press play all the first song comes okay but after that it does not play songs sequence wise but missed some songs and after some time lapse plays another of down the line but does play sequence wise
What is the remedy. I am from dehra dun uttarakhand and there are no service center.
My e mail is [protected]@yahoo.co.in

Thanks
Dev mall

I had given my phone (Broken screen due to falling) for repair through servify and received my phone 8days later. Upon receiving the phone, i noticed a dent that was not there at the time of giving the phone. I tried to contact them, and they replied after numerous mails, saying that they will mail me the pictures taken of the phone before picking it up for repair. The pictures that they have sent me are unable to show me the dent i mentioned. To which they said, we have seen it, it is there, we were not able to zoom it. I said then how how you say that the dent is there. And then he contradicted his statement by saying that we have zoomed it and seen it. When i told him that i want to escalate the issue to the higher authorities, give me their mail id and number. He told me to google it!!! As he can not give it to me. I have never seen such a pathetic response from a service provider. I am attaching all the pictures i. E. Pictures taken by me and the pictures taken by the agent before taking the phone for repair.

This people will take your mobile, and never send you back. My case 35days gone without update, when you call or mail them they will reply service is been taken care off. Please give us sometime.
There is no such matrix which can help you with escalation. They have escalated 6times. Nothing happen, like dog keep barking never bit you :)

Be carefule and think twice anyone sending the device to servify.

I have ordered one plus 5 tempered glass with worst qualitity. Lot of are bubbles even after trying with expert in applying the tempered glass. I have raised service request, but no proper response always ask for tat time of 48 hrs for each query. It looks ugly to carry phone with bubbles. I have never expected, such bad service from oneplus. I also see lot of negative reviews on this product in net and would not recommend for future.

Let know can do some help

I have registered an extended warranty for my refurbished oneplus 3t. When i contacted with the care they said that the plan is not valid for refurbished mobiles and refund will be given and i should send a email with my refurbished mobile no. Account number and transaction id. When i had sent it they didn't even reply to my mail even after 48hours

Http://i.imgur.com/q2ypNcR.jpg page 16 of the manual clearly says that the warranty starts from the date of delivery & the service centre said it starts from the date of purchase.
I chatted with support team and they agreed that my device is in warranty, not once but thrice. Nearest service centre is in indore. 12 hours away from my home town. I travelled there as i had assurance of the customer care ppl.
They even said that they will email the service centre.
When i got there, service centre ppl told me that they will not accept & customer care ppl also told me that they will not accept even though they agreed before. I have chat proofs. I showed them that too but that did not do any good.

I spent a lot of time and money in commuting on false promise.

Here is a sample chat. Only attaching one, i have many such.

Chat started on 24 jul 2017, 10:20 am (Gmt+0)
(10:20:24) * ishan joined the chat *
(10:20:25) ishan: hello
(10:20:29) * mounika joined the chat *
(10:20:30) ishan: sorry i got disconnected
(10:20:31) customer service: thanks for contacting oneplus customer support, please wait a moment while our agents attend to you.
(10:20:35) mounika: thank you for contacting oneplus customer support! My name is mounika, i would be assisting you out today.
(10:20:39) ishan: hello mounika
(10:20:44) ishan: i was chatting to someone else
(10:20:49) ishan: and got disconnected
(10:20:54) mounika: hello ishan!
(10:20:58) ishan: can you refer to my earlier chat?
(10:21:16) ishan: or do you want me to brief you?
(10:22:23) mounika: as i have cross checked your previous chat history your experiencing unable to start the device am i correct?
(10:22:29) ishan: yes
(10:22:34) ishan: and the thing is
(10:22:47) mounika: thank you for confirmation.
(10:22:48) ishan: that service booklet says that warranty starts from date of delivery
(10:22:50) ishan: page 16
(10:22:59) ishan: http://i.imgur.com/q2ypNcR.jpg
(10:23:13) ishan: i talked to indore center
(10:23:19) ishan: which is 12 hours away from my home
(10:23:30) ishan: & they asked me to ask you to send an email
(10:23:50) ishan: to consider date of delivery as warranty start date
(10:23:55) ishan: (07:27:31) harsha teja: as it is mentioned in the booklet that the warranty would start from the date of delivery, i would suggest you to visit the service center along with the invoice copy and get the device diagnosed. If you have any further issues while claiming the warranty please contact us back so that we can assist you further.
(10:24:17) ishan: harsha already acknowledged that date of delivery is the warranty start date
(10:24:24) mounika: can i place your chat on hold for 1-2 minutes, while i retrieve your information?
(10:24:30) ishan: sure
(10:26:55) mounika: thank you for staying connected.
(10:27:03) ishan: no issues
(10:28:18) ishan: hello?
(10:29:24) ishan: you there mounika?
(10:30:27) mounika: yes i am here.
(10:30:35) ishan: thanks
(10:30:44) ishan: i thought i got disconnected
(10:31:14) ishan: so?
(10:31:20) ishan: can you please email them?
(10:31:23) mounika: please allow me 1 minute.
(10:32:54) mounika: thank you for staying connected with us, i appreciate your patience.
(10:34:02) mounika: i will not be able to send an e-mail as we are from chat support. However, i request you use the service book as the acknowledgment.
(10:34:21) ishan: well they clearly asked for an email
(10:34:28) ishan: i told that i can show service chat
(10:34:32) ishan: but they said no : (
(10:34:53) ishan: i am 12 hours away from indore
(10:35:07) ishan: it would be very hectic to go there & not get served
(10:36:15) mounika: i totally understand your concern and situation.
(10:36:32) ishan: thank you
(10:38:37) mounika: you will be receiving the mail from our back end team.
(10:38:58) ishan: my email address is [protected]@gmail.com
(10:39:07) ishan: and can you keep indore team in cc?
(10:39:16) ishan: my imei number is [protected]
(10:39:55) mounika: thank you for providing the information.
(10:40:20) ishan: when should i expect this email?
(10:40:24) ishan: i need to leave in an hour
(10:40:32) ishan: through train
(10:41:10) mounika: may be within an 30 minutues.
(10:41:20) ishan: okay. Just to be clear
(10:41:46) ishan: 1) indore service center will be in cc 2) it will state to take delivery date as warranty start date
(10:42:06) ishan: 3) ask them to take my device with above imei within warranty
(10:42:54) mounika: ishan, we will forward the e-mail to you. So, that you can show the e-mail to service center people.
(10:43:13) ishan: okay. With these 3 points?
(10:43:22) ishan: sorry, i want to be extra cautious
(10:44:46) mounika: i really understand your concern i would ask my supervisor to send an e-mail for the warranty consideration from the date of delivery.
(10:44:55) ishan: thanks
(10:45:20) ishan: excellent service
(10:45:45) ishan: please do not forget the email. I am leaving for indore in an hour.
(10:45:49) ishan: thank you again
(10:45:53) ishan: have a wonderful day
(10:46:35) mounika: is there anything else that i can help you with?
(10:46:37) mounika: it was my pleasure to assisting you.
(10:46:43) ishan: no this will be it
(10:46:45) ishan: thanks again
(10:46:57) ishan: i hope all goes well tomorrow
(10:47:01) ishan: and email reaches them & me
(10:47:04) mounika: i would request you to please rate my services by participating in the survey for the assistance provided by me over this chat. You can click on thumbs up if you found my services to be good.
(10:47:07) ishan: bye bye
(10:47:09) mounika: sure.
(10:47:11) * chat rating request has been sent. *
(10:47:31) * ishan has rated the chat good *
(10:47:31) * ishan has commented: excellent *
(10:47:43) * ishan left the chat *

I gave mobile for replacement of touch pad at hyderabad service center. A sale is complete only when the customer receives proper service. If you dont learn this basic soon, sooner or later you will be knocked out of market. This is going to happer for sure.

I am very much surprised to note that your staff are so busy that they dont even pick up the phone to let customer know whether the piece is ready for delivery or not. I gave 20 calls since morning and had come to conclusion that the service levels are pathetic. Neither will i buy your company mobile nor recommend.

Suresh rangavajjula
[protected]

Hi

My case no reason updated except service initiated from past 10 days. Ref id rsdzff4. You are escalating this matter to service team, acting like they will terminate the serv engg. At end nothing happening.

I do not understand the delay of delivering the device for such a small issue. If you guys are not able to provide the service please stop. And send the device back.

Thanks and regards
Vikash v
Bangalore

I put the phone in charging today and i just handle it for some work, to my real shock i felt the current on my hands this is really not accepted from this phone... Can't out my life on risk. Me being a real fan of the handset i never accepted this from oneplus handset. I definitely need a return or exchange with a new one. It's just being 2 months i bought through phone yet

My one plus 3 is automatically switched off and on till battery level nil. After that phone is not taking charging and hence phone is dead. Already complained with one plus customer care and they said that contact to service centre. When deliver the phone to service centre at seasons mall pune they abruptly said that phone is damaged due to liquid. I said that phone is only used by me and phone never in contact with any type of liquid. But they don't want to listen. I tried everything but fail. They said that screen have to replace and cost is approx rs 9000/-. Phone is only 9 months old. How such thing possible in such a high cost phone. I have lost trust in this brand. Please resolve the issue.

I went to service centers and i called customer support and they are saying one plus one battery are not getting manufactured and there is no specific date to get it. The service center guy was telling me that "sir i don't know, you see what you can do". If this is the case, where you are just interested in sales and not after sale service then you should have mentioned it in your terms. Do you suppose a customer should wait with a 23k phone when you leave them with no other option.

Regards,
Sandeep
[protected]

Purchased oneplus 3t model no a3003
Imei no [protected], invoice dated 16/03/2017. On 20.07.17 phone got switched off while talking with my friend. Taken to kurla service centre. They gave job report stating mother board has been damaged due to moisture.. Have to spent 20k for the same.. Unable to understand how the motherboard got moisturised when phone was used indoors only.. Not happy with the services.. Within span of 4months phone is damaged.. And company is asking 20000 to replace motherboard.. Look into the matter please.

Hello dear sir my phone is broken display and some other issue i am already complete my phone is under warranty and full insurance.
I am complete on 16/07/2017 in morning but till now. And not any person contact me i am again compant yesterday and today but again no body contact me plz tell me. What my mistake?
Apki koi responsible person nhi hai joeri problem ka solution kar sir bina phone k kya hote hai aap sab ko pta hai mere phne to last week se broken hai.
Amit kumar
[protected]
[protected]@gmail.com

I had purchased cell phone one plus with model no oneplusa3003, (This comes in warranty period)
I was facing some issue with my cell that it was getting hang frequently, hence i had raised a complaint to the service center ‘servify’; they picked my phone up by the date 7th july, and committed that they will repair it till next week and i would get it delivered.
I was following them up but they were not picking up the calls neither replying to my mails. After a week i got reply from them that ‘my phone is beyond economic repair’ and i have to pay the repairing cost. I do not understand if my phone comes under the insurance and warranty then why should i have to pay the repairing cost; on that they are saying my documents are not clear to claim the insurances. I refused to repair and asked them to return my phone.
Yesterday delivery boy handed me the phone, but there was missing of my sim card slot,
And continuously i am calling them but no one is there to pick up calls, saying that your number has been registered and you will receive the call... But still no revert. The pickup boy had clicked photographs of my cell phone before accepting it, you can check with those photos showing the sim card slot.
It’s very bad experience i had ever faced in my life. I wouldn’t recommend anyone to buy your product as your service is no satisfactory.

My experience with oneplus so far has been very negative.
Very poor phone quality and no warranty.
Its a very bad experience of one plus
My far worst experience with customer services. They simply don't care and send standard replies. Please never use one plus its my review

My phone was under the servify claim and was picked up for a repair on 5th july. For days i received no update about the status and finally when i received a mail, it said my phone is beyond economic repair and that i will have to pay a certain share of the repairing costs. Ever since i have been trying to contact servify to inquire about the further steps of the process and have received no response. The service center refuses to answer to me since the issue falls under servify while servify conveniently chooses to ignore me. It's been 8 days and the repair process has not even started let alone me getting my phone back.