OnePlus India Complaints & Reviews

I contacted them for the return of my one plush headset i bought directly from their official website. They made me fool saying they will call me back to solve this. And i have been contacting them continously for a week. And they treated me like a slave. Worst experience ever had. Very bad brand and product and mostly their customer assistance.

I had contacted them right the next working day after i got the product. I am tired of contacting them. Earphone quality was not as expected so i contacted them for a refund and return.
But they was making me a fool waiting too long didnt get any response from them.

Dear sir
I am using one plus 3t i am facing lot of issues. I have made several complaint on their email, twitter, customer care, tele-executies, etc. I m now frustrated. My mental peace is lost. I want to sue one plus india as they have cheated me by providing worst quality of phone at higher cost. I want replacement or money back.
Problem faced are
1) video playing errors
2) phone hanging issue
3) phone gets sleep and switch off after drawing pattern post reboot.

Below is twitter link where complaints were made.https://twitter.com/TheAkashBorse/status/[protected]?s=19

Purchased oneplus mobile from amazon and screen got damaged under warranty. So reached out to the customer care (Oneplus) and they stated company has stopped manufacturing screens. Although, there is not public notice or intimation. They accepted there fault and willing to give headphones. Although i want my entire amount 15k because mobile is of no use any more

My phone (ONE PLUS 5T) just stopped working on 18 feb 2018 i thought its been hanged but i wondered it has 8 gb ram, it shouldnt hang like this . Altough his face unlock, unlock button, and volume keys were working fine. Later i discovered its touch is not working so i went to service centre in Nehru PLace, New Delhi . They told me to submitt it and wait for a call in 24hrs as engineers will check and then contact you. I didnt got any call so i gave them on 22 feb they told me its LCD isnt working they have to change it but they aint got it in their stock so it could take some time.
till now i have made 3 calls to them at different days and they dont talk properly and keep saying that they couldnt do anything they asked me to call the company myself on their customer care so i did and same was the reply that they can do nothing .
Its been 2 weeks and they havent done it.
I request you to take action and replace the phone if possible because it was hanging and its bluetooth has got some real problems.
phone is in warranty as it was purchased on 8 december 2018.
by name ; Ramandeep Singh

I was bought this phone in sept 17, in dec 17 first problem of software was occured. Then it was got repaired, now on 25th jan motherboard failed. I lost my total data. I was visited to surat service centre, he asked to wait for 8 days as the part was not in stock. I complained to oneplus customer support and asked to them for replacement as the device got second time problem in the 4 months time frame. They denied and assured for the repair only. Genuinly it was the first device of mine in surat which got the motherboard issue. Bur oneplus is cheater company not accepting their faults.

I was regular asking for the repair status, every time i got reply that it will take 2-3 days. On 12th feb i was asked to service center and they asked to collect the device. Ok, i was visited centre on 12th, but the person told that part inward entry is pending, you have to wait. Ok i waited for 20 mins, then he told that 'sorry sir, aaj nai hoga aap kal pakka le jana'. Then i visited on 13th feb, surprisingly he told that 'sorry sir, aapka part aaya hi nahi abhi tak' means without confirming about spares received or not, device ready or not service centre person saying me to collect the device? What is this [censored]?

One side oneplus says that we are taking it on priority, but 19 days delay can't justify priority anywhere here.

Oneplus is not professional company and their product and after sales service both are very very cheap. They beleive in make money but not accepting the faults. I need justice for me, i want to get extended warranty from the manufacturer. Who is responsible for this 19 days delay? Who will provide me the warranty of this delayed service?

I had bought my limited edition midnight black one plus 3t in the month of april 2017. The phone is under warranty as of today, 13th februar 2018
The phone display started leaking and my entire phone screen is gone blank. But there is no physical damage on the screen. When i took it to the service center last week without analyzing the phone properly 3 different executives gave me 3 different reasons.
1. Lcd display liquid leaking due to pressure damage
2. Leakage due to physical damage (Crack on the top right corner of the screen)
3. Leakage due to customer induced damage (Reason not specified)
When i asked them to clarify which of the 3 reasons caused the display to go blank they conveniently said it could be one of the 3 reasons.
Ideally it has to be covered under warranty and the phone to be replaced by the service center.
They are not willing to replace the phone. Despite no damage from my side.
Request you to please help me with getting my phone replaced by one plus

My phone number is [protected] can anyone solved the problem let me know, the procedure to solve my issue.

Username: saravana kumar
Reference number: dc176sf
Mobile no. [protected]
Product model :
One plus 5t midnight black 8gb +128gb

My mobile not received even after one month, i call and email to customer care and service center. Egmore

Mark [protected]@oneplus.net no one cares about anything simply customer care and service center telling we do not receive the spare. I spare not available. Don't sell the product in the market.

One plus thing we are multi billionaire. Please post this command where ever it is possible to give my number.

I have bought the mobile 2months back actually the problem is there from beginning itself where the problem occurred was Handset getting heat very fast so that we can't touch it, and draining the battery very quickly, and while using some apps the apps getting stopped automatically, I was fasinated about this mobile and finally it made me totally dissatisfied.

On[protected], i bought a oneplus 5 mobile (A5000_in_64g_slate grey) from amazon.

Unfortunately from 2nd month till now your product has not performed well because (I am not able to call any person as there is disturbance while calling, in fact i clearly explained this to engineer several times about the problem). They ended up just flashing the mobile or factory resetting it stating that might be a software issue each time i visited the care center.

I am disappointed because after visiting service center multiple times may be 7-8 times the product does not seem to be working properly.
The work done on the mobile was half-assed and i am pissed. I believe there are no qualified engineers in service center.

I want to convey disappointment, dissatisfaction from the customer support provided by oneplus.

I am compelled to write this due to the lack of service given to a customer.
I have deposited my oneplus 3 for repairing on the 1st of january 2018. The display and the panel are supposed to be replaced, which was to take not more than 3-4 days. Its been 16 good days and to my disappointment i have been given false promises from the company and the authorised service centre. This unprofessional treatment was not expected from the company. The call centre claims to have escalated the issues to the higher department, but the issue still has not been resolved and i am only given assurances. Neither the call centre nor the service centre are ready to take any responsibility for the procurement of the required spare.
I do not think the support nor the service staff are willing to resolve or at least give me an honest update regarding the spare.
The phone was broken in an accident due to which i was unable to take a backup of specific data which i require. Because of which i am suffering losses on a daily basis.

I submitted my one plus 5t at service centre on 27th dec17 as it was not working. I am regularly following with call centre but still unable to get status of my device. It was committed by call centre that i will get my device by 12/01/18 but to my disappointment did not get my device. Visited service centre but they r not updating status as service centre still have not received the part of mobile. Even after 20 days, still not getting any satisfactory answer from the company.

I have given my oneplus 3 for repairing on the 1st of january 2018. The display and the panel are supposed to be replaced, which was to take not more than 3-4 days. Its been 12 good days and to my disappointment i have been given false promises from the company and the authorised service centre. This unprofessional treatment was not expected from this company. The call centre claims to have escalated the issues to the higher department, but the issue still has not been resolved.

My oneplus 5t display was not working so i went there for display replacement within warranty the guys there agreed for replacement and took my phone i aksed them yo provide me job sheet but they said sorry sir we dont provide job sheet to the customer who are here i asked for 4-5 times then they convinced that sir if customers submits the phone atleast for 1 day then the provide job sheet and the most terrifying thing was i went there within 30 min they replaced the screen actually when we go to service centre they order the part but they already had the part after rraching home i was facing touch problem the phone was laggy and speakers were not working to i called oneplus customer care after sharing my details to them they said no sir i cant see any updates that ur phone part has been replaced... The issue is they replaced duplicate display for which they didn't provide job sheet which i wasn't aware of now what i can do help me 😞 contact. [protected]
Email - [protected]@gmail.com

I ordered oneplus 5t mobile but i've received wrong product on 18th dec 2017. Still i am not getting any solution for that. My complaint number is 1816034. Escalation team not giving proper answer like he said we shared correct product only so that we can't help on this. He told like that. Is this service your doing for customer. I have send my own money of 32, 999 rupees. How your telling stupid answers. Now date is[protected] even though i didn't get any positive updates from your end.

I need mobile or else please refund my money...

I am very disappointed about your customer service and all...

Hello,
Yesterday i ordered a new tempered glass for my new oneplus 5t @700 from oneplus website, i collected the temp glass from them and applied on 5t and i suddenly observed that temp glass has been with some of the micro particles which spoils the screen look, after the applying the tempered glass on my 5t the mobile touch responsiveness also not up to the mark. Totally i lost my money @700 due to the bad quality tempered glass from oneplus company. I am requesting you to please take some strict action on this issue.

It’s only a year and 3 months for the phone and the motherboard is crashed.
It’s purely a manufacturing defect and not any human caused issue. The service centre has estimated a rs18, 000 service chargers for the repairs of the phone by changing the motherboard. It is unfair and totally wrong for the phone to loose it motherboard functioning in one year or so.
I would rather want a answer for the situation the one plus 3 model is showing us.

I have purchase one plus 5 t 128 gb in this month in phone book contact no not search after open trying 3 to 4 times pl above complain solve immediately or replace instrument immediately please contact my mobile no [protected] and email i'd [protected]@ gmail.com. Some times above problem happens pl mobile rate also high but i am not satisfied one plus 5 t

Dear one plus team,
I have one plus 3 mobile. I install it's android 8.0 suggested by one plus.
Immediate action require on android 8.0 latest update install, after install android 8.0 suddenly internet connectivity lost any time, no any browser work properly, google play store and maps not working, shown offline, it is worst experience ever, wether fix problem or remove latest 8.0 version immediately.

Regards,
Nilesh chauhan

[protected]

My one plus 2 phone finger print sensor and home button are not working for the past 2 months. Not able to restore the same. What should I do? I have tried rebooting number of times. Catch data also also was erased.
Please give me immediately, a workable solution.
I tried to delete old finger print from the settings to register another set of finger print, but it could not be deleted. I tried to add another finger print, but it is not responding and is showing locked. How to unlock this finger print sensor?
Please guide me quickly.

I have purchased mobile –one plus 3t amounting rs 27999/-, iemi [protected] ordered through amazon dated 1 august 17, its almost 3 months using this phone no complaints, no problem no doubt number one product, performance flawlessly and it’s a very good experience using this product a long back firstly i purchased one plus one then i purchased one plus 3t why its because i am big fan of one plus brand and would like to recommended this to everyone and i have a full faith of this brand.
I am not complaining to one plus brand, i am raising my figures on service centre i had a very very bad experience from one plus service centre, i went there for degrade my software to nougat 7.1.1 as i updated my phone to oreo and since then i got some issues, screen not responding at times only.
They change my phone display without knowing me and mentioned on form that “power on with vibration or with backlight but no display” but i have never this issue before and did not complaint related to that.
I am 100% sure that they install local display as there are lots of difference with an originally installed phone display, since then phone camera is also not working and touch is not smooth as it was before.
It’s really not appreciated what service centre are doing they replace original accessories this is really so ridiculous and very cheap and they are spoiling one plus name.
Below is the service centre name and address:-
B2x
B-10, ground floor,
North ex mall, sector-9, rohini,
Near rohini east metro station,
New delhi, 110085.
[protected]

I invested lot of my hard earned money on buying this and want this has to be resolved.
Regards
Lalit
[protected]