Onida / MIRC Electronics Complaints & Reviews

I had purchased ONIDA 1 ton split AC from Metro radio and Electronics House, S.V. Road, Bandra (W), Mumbai 400 050 on 21 May, 2008. The machine was installed the same day in the evening by the company technician and was tested for 30 minutes. Next morning (22 May) there was no cooling, i called the technician who had fitted the AC and was informed that the gas had leaked and the same would have to be refilled. Next day (23 May) in the evening the technician refilled the gas and tested the unit and it functioned fine for sometime. ON 24 May, 2008 again in the morning the AC was not functioning, I contacted Metro Radio and Elctronics house (the retailers) who said they will inform company. on trying to contact the company at the call centre there is no response only voice operator who asks to wait and that the call would be transferred to customer executive. Even after waiting for 20 minutes there was no answer at the call centre. In this view of the matter it is requested that the company provide me with a fresh Unit as the present one is faulty and would naturally consumer electricity in excess causing double the loss. I fail to understand how can such sort of a model obtain 3 star energy efficiency rating.

Hi,
We bought a T.V. around a year and half back.The T.V. does not display anything and is left blank and the power light switch shows red in colour which should be green during normal conditions.
This problem has started roughly two months from the time of purchase.And when we complianed regarding this, the service centre people replied that it requires around 10 days to get repaired, but even after that the problem is persisted till now.
We had given complaints and the T.V. has been repaired for 8 to 9 times.But still no sign of improvement.
It is really a horrible experience and is a headache each time to take the T.V. to the service centre site.
It is my humble request can any one suggest any opinion regarding this.

Regards,
Sandeep.

Bad Service

I had bought a ONIDA Washing Machine 68 E from Fridge House, Thrissur, Kerala State on May last year. Now the Washing Machine is not working properly. During this period it has got complaint two or more times. I registered a complaint in the ONIDA Service centre, Thrissur, Kerala State (nearest service centre). Now after five days of the complaint, they will not attend the case. When I registered the complaint they will always attend the case only after one week. When the technician comes to attend the complaint, they always say that the spare parts is not ready available and it only available from Ernamkulam. This always leads further delay of one week.

I used to regularly call to the service centre. They will tell one day and another day we will do it. I feel like cheated and insulted. I am really fed up of calling Service Centre again and again. Now I am humbly request ONIDA Authority to step in and take the quick sharp & necessary action to rectify my Washing Machine problem.

I hope ONIDA will try its best to maintain the customer faith and esteem otherwise I need to drop ONIDA from my mind


With best regards

Jayakrishnan K
Meppilly Thazhathu House
Perumbillissery
Cherpu PO
Thrissur – 680562

Phone : Mob : [protected]

Sir,
I have purchase a window AC Onida for the services Reminding again & again to your sevice engg. about the complain full servicing of window ac which in warranty period & not working properly for given by the company as the good gesture shown by the company towards the customer it seems to be foolish. service engg told us to send a mechanic within two days for service the ac on dt. 3-4-2008 but nothing comes out frootful.
This is the last reminder if nothing comes out within 48 hours i have to lounch the complain in consumer forum.
I am help less regards above matter.
so please do the need ful ..

VK Jain
D-4,
Sector B-4,
Govind Nagar Mathura.
[protected]

I bought a onida DVD two month before but dvds lens not functioning. I complained to onida customer care "customer relation Center" in mumbai. Then technician came and told that the lens is not functioning, so we will replace. For the past one month they told " we have no stock" so i want to mail the complaint, but there is no mail address. They have the branches all over the india, but there is no mail ID to customer care.

Hello,

I bought Onida washing machine Hydromatic 62 at Metro, Hyderabad on 10th May. At the time of purchasing they said that company person will come for demo within 3 working days. They didn't come for demo so i have booked separate demo at Hyderabad customer centre. The Demo No:[protected] booked on 13th May, they said the same that they will come in within 3 days. But till today there is no response from ur company people and even we didn't open our piece.

I condemn the way ur company is acting towards the customer. I want an immediate action on this and send anyone for demo.

Chanakya,

+91-[protected]

WE PURCHASED 4 AC AROUOND A YEAR BACK. LAST YEAR THEY WERE WORKING VERY WELL. THIS YEAR ONE OF OUR SPLIT AC SG 24 TRD IS NOT WORKING PROPERALY. IF IT IS PLUGGED SOMETIMES IT STARTS ON ITS OWN SOMETIMES IT DOSENT. WE LODGED A COMPLAINT ON 3RD OF MAY, NO 2160, NOTHING HAS BEEN DONE UPTO OUR SATISFACTION TILL DATE. SREVICE CENTRE SENT THEIR SO CALLED (HALF) ENGINEER TWICE. THEY TOLD US THE PROBLEM IS DUE TO WE HAVE 4 AC WORKING ON ONE ELECTRIC CONNECTION.
BUT THEY FAILED TO TELL US WHY ONLY THIS AC SENSE THAT THERE ARE 3 OTHER AC WORKING ON SAME CONNECTION. SECONDILY, LAST YEAR ALL AC WERE WOKING WELL, WHAT WENT WRONG THIS YEAR PROVIDED NO INCREASE IN ELECTRIC CONSUMPATION OR LOAD. OVER THE ABOVE THEIR SERVICE INCHARGE MR AJIT IS THE LEAST CONCERNED PERSON ABOUT OUR COMPLAINT. AFTER COMPLAING HIM ABOUT OUR ISSUE HE STARTED BLAMONG US SAYING THAT 3 TIMES HIS PERSON VISITED OUR PLACE AND FOUND NOTHING WRONG & WHEN WE ASKED ABOUT SERVICE FORM ( WHICH THEIR EX. GET DUILY SIGNED FROM CUSTOMERS) HE SAID WE DENIED TO SIGN IT. HE WAS SUPPOSE TO SEND HIS ENGINEER ON LAST MONDAY 12 TH MAY NOBODY CAME TO US TILL TODAY.
TODAY WHEN WE CALLED HIM TO REMIND HE ASKED TO COMPLAINT REGARDING HIM TO ANYBODY WE WISH.

I strongly Agree with the above customers.Even I am facing the similar issue with Onida..

I brought Onida 29" CTV CO29OXBS OXYGEN 600W and Onida DVD Dvix 5989 Player on 23/12/2007 in Vasanthan Co (North Usman Road, T nagar, Chennai-17)..

I had lot of issues with theplayer..I use to watch movies rarelly..It not even opened any DVD/CD movies after 3 months..

I Spoke(22/04/08) to customer service(Complaint No.[protected] for more then 4 times they asked me to contact technician in Tambarm, Chennai .

After four days they send a technician Named Laxman..He just made a note of the model of the player and informed me that the lens has gone bad..it will be replaced within two days and he went off...It took more then 7 days .I didn't get any response from him for 7 days.

I contacted tambaram centre again they promised me that the issue will be fixed within 2 days, But another technician(Prakash) came after 4 days, He said that their might be issue with the Mpeg board ..he took the board of and said within 7 days the issue will be fixed..It took more than 25 days and still the issue was not fixed..

I am contacting the technician regularly for the past 20 days and even spoke with the Manager Mr.Elamvaruthi.He too promised me that the issue will be fixed within 2 days...but 25 days gone nothing has been done to my issue yet..

It shows how worst customer service is.

To speak the truth..I hate Onida products nowadays.Here afterwords I don't even buy their products ..Even my family members and friends are going to do the same..
The service let me in deep frustration.I registered the complain on 22/04/08 Still nothing has been done...
I really wonder whether my issues will be fixed are not..

I have even post my feed back on their website and mailed to their corporate..

I really don't know what to do with this issue..

Ramanan
13235



Ramanan S K

I got married on 16th March and we got a Airconditioner from chellamani & Co It was a 1.5Ton Onida Split AC, from the day it got installed the Swing is not working properly and there is also some kind of sound coming from it, we went to the vendor and complained he said once goods sold its for us to contact the company directly and get it cleared . We got the customer care number of Onida from Back of our Bill copy, the Number[protected]. As soon as i got the number started trying the number since April 12th finaly i got the line on April 30th, I logged a Complaint and the executive assured me on Phone that it will be rectified before May 3rd, But since then iam calling them regularly but not getting any response, after so much of struggle the customer care Executive gave me the Number of the Service person to intract directly and during all this i want to mention, non of the executive were able to spk any other language other than Tamil.

The complaint Number Given to me on April 30th was 96381652, the service person Number was[protected] Mr.John Vargeesh, i spoke to him, he said it will be done on the same day, Again this person never was decent to spk to a customer, but even after that no body came to rectify the fault, frustrated i again called the service perosn but he refused to answer any of my calls, i again called the Customer care Executive on 15th May but till date no one even responded with a call to my complaints

My only advice to the public is never go for a ONIDA Product coz only there advertisements are good but there SERVICE IS Worse.
never ever go for a ONIDA Product.

Dear Sir/Madam,

I have submitted a form at BAJAJ ELLECTRONICS for purchasing AIR CONDITIONER from BAJAJ ELECTRONICS, LAKDI-KA-PUL, HYDERABAD. The Form was duly filled and handed over to Mr. Hussain who is the Executive of Bajaj Finance. Today when I called him to enquire about my form verification I was told that my Form was rejected for NO LOAN TRACK on my INDIAN OVERSEAS BANK SAVINGS ACCOUNT NUMBER 149. For your kind information I still have a LOAN TRANSCATION PENDING from my account. I would be obliged if I am givewn the correct reason for rejection of my Form.

Thanking you
yours sincerely
MRS. MERAJ FATIMA

I had bought a 1.5 ton ONIDA Split AC model number SZ18GLS from Vijay Sales Opera House branch making 100% fullpayment through my credit card on 14th April 2008. My AC was installed on 23rd April 2008 after chasing the company installation team several times. The AC was wrongly installed resulting in a huge rattling sound, after several complaints and phone calls another technician was sent who tweaked the AC vents and now the AC vents dont...

E.Anandha Padmanabhan
Plot no.1 / Door no.2, A3, Arungiri Flats,
14th Cross Street, Mahalakshmi Nagar
Adambakkam, Chennai-600088
Ph:+[protected].
Mob:+[protected].

Sir

I would like to write about my worst experience with ONIDA air conditioner's customer service.

I have bought Onida Air-conditioners, 2 nos split a/c an year before. Though for periodical service, they have not turned up, I took steps to fix them up on timely basis and got through the same. Recently I found both remotes are not working. I called the customer care and lodged complaint and was given a reference no.824 on April 30th. I was told that the service engineer will attend this on 2nd May, as 1st May is closed. I admitted the same.

I have made a reminder call on 2nd May and was told that someone will come on that day. Then the same story on 4th May. But this time, a responsible guy (he told he is) given his mobile no.[protected] and said his name is Fedrick and he will personally take this call and organize someone to attend, which has same result of the earlier promises. Then on 6th May I reminded Fedrick as well and till date no one has turned up. If this is a kind of service this company can show to the consumers, what is the justification of paying over 20000 rupess and to buy an airconditioner !! Infact, I told that I will pay for a new remote if they need money on this but no response on this yet. I would suggest the readers to carefully choose people who has some responsibility to attend complaints rather than seeing the advertisements and decide their buying.

Thanks
E.Anandha Padmanabhan.

Hi,

In month of Feb-2008 i have problem regarding the AC cooling .
I contacted the service center of onida raise complaint

Complaint number-->[protected]
Ph number: 66833000 .
Incharge --> Soumya

They have send me vendor of Ondia to reslove the problem, He charged me 2500 for gas filling.

But he didnt filled up to the mark and problem has not yet be solved.

I have called daily to onida service center but they wont respond .

Atleast i am lost hope and droped the case.

Big Companies need to look at the service how good they are offering...

I decided i wont recommend any of the onida product

Thanks

brought new onida AC W018 on 24 april 08..first of all they take more than 24 hrs to install..then after intstalltion we came to know that its fan is not working properly, it was touching part of body of AC and making a lot of noise..we filed official complained..then next 2 days they just assuring us someone will come..they didnt turn up..they not ready to replace without checking it..and no one come yet to check it..after spending 18000 in cash we are felt cheated and very furstated.this is my first purchase from the Next showroom..i will never purchanse anything from there and never choose onida, , this company have such a poor service..this is a real pathetic

I have a ONIDA TV 20" Model and it got failed the power supply system. I called Onida Service centre - ADONIS ELECTRONICS PVT LTD, ONIDA HOUSE, 18, 4th lane, Nungambakkam High road, Chennai-34 and made a complaint on 15.03.2008 and their complaint no is 4030095.

One service Engineer came to my house and repaired the TV and made an AMC for one year from 17.03.07 to 17.03.08 and I paid Rs.1600/- as AMC amount. immediatly after the service engineer left my home the TV had started similar and much complicated problem. I informed the same to the service engineer in his mobile and he said he will come after two days.

But there was no response from the engineer even after 4 days, then again I complaint it to their Nungambakkam office. Then after repeated phone calls made to their service centre, finally they sent one more service engineer and he checked the TV and told me that I have to bring the TV set to their service centre for detailed check up. Then I took the TV in my car and given the TV to their service centre at Nungambakkam.

After 5 days I called and asked about the status, they told me that they need few more days to observe. Then after two days they suddenly called me and told your TV is got repaired and it is ready to take home. I went and collected the TV and brought back to home and surprised to see that the same problem is continuing with out any progress.

This means they couldn't rectify the problem and they simply lied to me that it is alright. Again I called the service centre and had a talk with their service incharge and told him the same and asked him to return back my AMC amount since they couldn't repair my TV. But he told me that they send another service engineer and will check the TV again.

Today is 24th April, even after one and half month, they have not send any body and they are not ready to give back my money. I realy feel they are cheating me and avoiding me so that they need not pay back my money.

I have spent so much money for taking my TV to their service centre and back and also during this period I hired a TV thinking that they repair it and give it back immediatly but in vain.

I request ONIDA company to take some serious action and instruct them to atleast give back my AMC amount. Forget about the other expenses which occured to me during this period.

I hope a favorable decision on the above subject.

My contact no: T.F.JACOB, 93, FLAT NO.3, SUNSHINE APPARTMENTS, VANNIAR STREET, CHOOLAIMEDU, CHENNAI- 600 094. Mobile : [protected].

Expecting a immediate decision.

Regards

T.F.JACOB
CHENNAI-94
MOBILE : [protected].

I have purchased one onida split ac(model S012yr) in August, 2005. My ac has not been working since March first week this year. After repeated complaints to the company, a person visited my office and after verying the ac, he said that a part, PCB 4, has to be replaced. I asked him to replace the part. He did not come back to replace the part. Thereafter, I visited the company office at Chapel Road, Hyderabad on 12th April and registered the complaint. The company has given complaint no.[protected]. Again, no person came to my office. After repeated complaints, someone called up that the part was not available with the company and they are getting it from Mumbai and my ac will be repaired by 19th April. When I called them today, the reply was that the part was not available in Mumbai and they will get the part from somewhere else and repair the ac by 22nd April. God knows, when they will repair the ac. If they cant maintain the spare parts, why do they cell ac. They do not even care to inform me the cause of delay. My email id is [protected]@rediffmail.com and mobile number is [protected]

Hi,

My TV's Volume control get locked and I was unable to increase the volume lock. In the Menu option Volume Lock was coming On and was desabled and I was unable to enable that option from my remote. I complained in Onida services, They attended and with the help of Service remote enabled that Volume lock after pressing 2-3 keys of remote.

Just for that they asked Rs 325/. I could not understand that how can pressing of 2-3 buttons charges 325 rupees(in 5 min)

Also in my view this is production fault where if the volume is locked from TV remote, it should be enabled from TV remote only and If to enable the volume lock any service remote is required then why Onida company is not providing that remote as part of TV accessories.

They are just keeping this fault in TV So that people accidantly will lock and to unlock it they will suck 325 rupees without doing any thing.

Can any body look into this issue?

Thanks
Anil

MY BROTHER BROUGHT ONIDA TV IN DUBAI ON 26.01.08. HE BRING THAT TV INTO INDIA ON 01.02.08. WE ARE STAYING IN MEDAVAKKAM CHENNAI.BUT TV GOT REPAIR WE CALLED TO SERVICE CENTER TO THAMBARAM SANITORIUM THEY FORWARDED TO KILKATTALAI BRANCH AFTER ONE WEEK SERVICE MAN CAME AND SAW THE TV HE TOLD THAT SOFTWARE PROBLEM AND HE TOOK THE TV BOARD WITH HIM.I CALLED HIM AND ASKED ABOUT THE BOARD AFTER ONE WEEK HE TOLD NEXT DAY HE WILL RETURN IT BUT HE DIDN'T DID THAT WHEN EVER I CALLED HIM HE WILL SAY THE SAME THING.I CALLED MR.BALAJI THE SENIOR OFFICER HE ALSOP TOLD ME THE SAME THING AFTER ONE WEEK WE WILL RETURN IT BACK.AT LAST THEY BROUGHT THE TV ON MARCH THIRD WEEK AFTER ONE AND HALF MONTH. NOW THE TV GOT REPAIR AGAIN FROM APRIL FIRST WEEK I CALLED TO MR.BALAJI AND TOLD HIM ABOUT THAT HE REPLIED ME THAT BRING THE TV TO SERVICE CENTER LIKE THAT I TOLD HIM IT IS IN WARRANTY YOU COME AND SEE THE TV BUT HE DIDN'T CAME STILL NOW.WHEN WE INCREASE THE VOLUME TV GETTING SHUTDOWN. SO PLZ TAKE THIS COMPLIANT AND COME TO REPAIR MY TV AND TAKE GOOD ACTION AGAINST MR.BALAJI.HIS CONTACT NO IS [protected].IF WE BROUGHT THE TV HERE MEANS WE WILL RETURN IT BACK TO SHOP NOW.BUT WE BROUGHT IT IN DUBAI IF SERVICE MAN DIDNT CAME IN ONE WEEK MEANS WE WILL RETURN IT TO DUBAI. WE ARE UNHAPPY WITH YOUR product AND SERVICE.

Hi,
We have bought Onida Tumble 50 fully automatic front loading washing machine an year back. The machine is still under warranty period. Now after an year, there is a problem with discharge outlet pipe. I lodged a complaint to onida service centre in Bangalore. After many days of complaint lodging, one of their engineer visited and confirmed that, the discharge pipe needs to be replaced and he suggested that, he will come back in two days with the new pipe and get it fitted. After that, there is no sign of any onida engineer visit. We have called the service centre 100 times, and every time they tell that, they will send their engineer today itself and that today has never come. We are really fed up with their service. If by any chance the onida head office team looks into this complaint. Kindly take neccessary action on Bangalore service centre.
Kindly also help us in sorting out the problem as soon as possible. Please find the complaint details below:
Complaint Number:[protected]
Model: Tumble 50 Fully Automatic front loading washing machine

Sir / madam,
I bought onida DVD player on 20/01/2008. My warrnty period expired after six month, but I am not getting the free service from onida. For last 2 month I am getting some problem with my dvd player but I am not satiesfied with their services, service man are coming from onida but they could not sort out the problem. They kept my Dvd player for 10 days but they had done nothing. They are doing nothing only wasting my warranty period.
Eagerly waiting for your response.

Yours faithfully,
Alok pathak
mob # [protected]