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OnlineClues Complaints & Reviews

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Updated: Dec 18, 2021

Complaints 4675

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2872

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1803

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OnlineClues reviews & complaints page 151

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Address: 382415

Website: www.onlineclues.com

I have complain as Shirts color are totally different from ordered and their quality is very bad
I want to change them or otherwise return my money paid of INR 1099.00
My order no is CIN524268 and I received my order on 08/10/2016.
I am not satisfy with the product (branded London looks set of 5 shirt)

Reply Soonest Possible.

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Address: Hisar, Haryana, 125005

Awb number[protected] and cin532252 i want to retun it delivered today only i. E. 12/10/16.
Order delivered is totally different.
The shirt looks totally different at the time of order. I have given cash at the time of delivery so pls proceed my request as soon as possible. Each and every shirt out of five shirts are totally different as shown on website before i ordered and quality is also not good.

Nov 18, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2016

OnlineClues Customer Care's response Dear Sir,
Please check your gmail account inbox, customer care team has reverted to you.
Thanks & Regards
Onlineclues Team

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Address: Bangalore, Karnataka, 562107

Website: www.onlineclues.com

The shipment is totally wrong and items seems to be different. If try to contact them no one is picking the call and it is simply ringing. I have ordered the shirts rs. 799 for 03 the items which was not ordered by me. I would try to contact them for the return request but they are ate not picking my call and ignoring my call and. It is showed in their website and customer care id is [protected]@onlineclues.com. I wrote mail to them too but no response. Kindly take action for my refund...

Nov 17, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Oct 12, 2016

Updated by Navern Branded combo of 3 pure Cotton shirts

Verified Support

Oct 17, 2016

OnlineClues Customer Care's response Dear Sir,
We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Onlineclues Team

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Address: Bangalore, Karnataka, 0124

Retun my item

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Address: Hisar, Haryana, 302015

Website: Onlineclues.com

Order id: CIN516982
Order date: march 18, 2016
Date of delivary: march 26, 2016
Product name: London looks 5 printed shirts
Size:m
Unit cost:999 rupees (100 extra for shipping)
Total amount: 1099 rupees

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Address: Hisar, Haryana, 125005

Website: onlineclues.com

I ordered you London looks branded 5 printed cotton shirts (dotted prints) of 999 Rs whose order no CIN525525- see image attached
But you sent me wrong product that is 5 printed cotton shirts(checks design)- see image attached
which i recieved by ecom express on 11.10.2016 at my address-
Surendra singh Mourya
172, Trimurti nagar Distt.Dhar(M.P.)
Zip-454001
Quality is also not good

+2 photos

Dec 6, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Oct 11, 2016

Updated by डाँ.सुरेन्द्र सिंह मौर्य डा डाँ.सुरेन्द्र सिंह मौर्य on Oct 11, 2016

Order ID: CIN525525
Phone/Mobile Number: [protected]

I ordered you London looks branded 5 printed cotton shirts (dotted prints) of 999 Rs whose order no CIN525525- see image attached
But you sent me wrong product that is 5 printed cotton shirts(checks design)- see image attached
which i recieved by ecom express on 11.10.2016 at my address-
Surendra singh Mourya
172, Trimurti nagar Distt.Dhar(M.P.)
Zip-454001
Quality is also not good

Refund my money
Refund my money

Verified Support

Oct 17, 2016

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

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Address: Hisar, Haryana, 625020

Website: www.onlineclues.com

The shipment is totally wrong and items seems to be different. If try to contact them no one is picking the call and it is simply ringing. I have ordered the shirts rs. 1600 for 06 item on 05/10/2016 and they had delivered today 11/10/2016 the different items which was not ordered by me. I would try to contact them for the return request but they are ate not picking my call and ignoring my call and their phone numbers are [protected]/39. It is showed in their website and customer care id is [protected]@onlineclues.com. I wrote mail to them too but no response. Kindly take action for my refund.

Nov 18, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2016

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

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Address: Udupi, Karnataka, 576101

I ordered 3 jeans from online clues on october 5, i received the product today and the product is totally different from what they showed in their website,

Very bad quality! Wrong size, wrong colour... Fake website and fake products! I want refund asap. Same colour two pieces.
Initiate refund.
Call me back
Why aren't your customer care not receiving the call

Cin[protected] rupees

Nov 19, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Oct 12, 2016

Updated by Sahan Nischal Online clue customer care won't receive call and they blocked me in Fb

Oct 13, 2016

Updated by Sahan Nischal They are saying to send product to their address with our money, from my place it will cost 350 rupees to send that worst product to haryana! what should i do?

All other websites have their own courier, in refund replace situation, they will collect and take, but this fake website asking us to send the product to them by our expenses ! that too 350 rupee!

Oct 13, 2016

Updated by Sahan Nischal ill go to graahak court, customer care wont respond

Verified Support

Oct 17, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: Lucknow, Uttar Pradesh, 226015

Website: www.onlineclues.com

Sir,
3shirt colours is not matching
Name - chandu yadav
Indiranagar thana manas enclave rahul bihar colony
City - lucknow
State-uttar pradesh
M-[protected]
M-[protected]
Item name - london looks men's solid shirts (Pack of 3)
Qty-1
Size-m

+1 photos

Oct 11, 2016

Updated by chanu yadav Sir - shirts colour is not matching
And not matching size

Oct 11, 2016

Updated by chanu yadav Sir- shirts colour is not matching
And not matching size

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Address: Bhilwara, Rajasthan, 311001

Website: onlineclues.com

Date of the incident-11 oct 2016
... Product is not in size, color is also different as displayed and quality of the product is not good as shown in figure. If possible please send someone to pick up the product from my address and can you inform me when i get my money back. I am very disappointed to see my product. I want to return the product please help me for returning the product.
Thank you

Oct 21, 2016

Complaint marked as Resolved

Through email address [email protected]

OnlineClues customer support has been notified about the posted complaint.

Oct 11, 2016

Updated by shellyjain On oct 11, 2016
Order details:

Order id: cin533437

Order date: oct 7, 2016

Date of delivary: oct 11, 2016

Product name: Londan Looks Women's 3 Skinny-Fit Denim Jeans

Size ; 30
Qty ; 1

Unit cost:1099.00 rupees (100) total amount: 1199.00 rupees

Returned reasons:
Product (shirts) is totally different in color and size from the show in image of your site.

Oct 11, 2016

Updated by shellyjain On oct 11, 2016
Order details:

Order id: cin533437

Order date: oct 7, 2016

Date of delivary: oct 11, 2016

Product name: Londan Looks Women's 3 Skinny-Fit Denim Jeans

Size ; 30
Qty ; 1

Unit cost:1099.00 rupees (100) total amount: 1199.00 rupees

Returned reasons:
Product (jeans) is totally different in color and size from the show in image of your site.

Verified Support

Oct 17, 2016

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

Verified Support

Nov 12, 2016

OnlineClues Customer Care's response Dear Mam,
Please check your bank account details, your refund is already done.

Thanks & Regards
Onlineclues Team

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Address: 400068

Website: online clues.com

I had received combo pack of 3 shirts...
I want to exchange my product which i have received as its not the same which was shown on ur site...n the size is also small to me...if exchange is done i want size:-L.. .i had received size:- M

My order no is C I N 5 1 7 2 9 9

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Address: Patiala, Punjab, 147201

I want to cancel the order because i choose wrong product.
My order no is cin546092
I don't want this product be because i have no money yet.. Other thing i want to cancel the order because my parents will not agree to buy this product he says that is low quality products... So that's was why i cancle my order... Plzzzz. Cancel my order immediately... Thnku

Nov 13, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

OnlineClues Customer Care's response Dear Customer,

Your order has been cancelled.Thank for using OnlineClues.Now You Can Order Again Right Product.
If you have already ordered please ignore it.

Thanks & Regards,
Onlineclues Team

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Address: New Delhi, Delhi, 110021

Website: onlineclue.com

I want to cancel the order because I choose wrong product.
My order I.d is CIN547253 .

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Address: Kolkata, West Bengal, 700007

I am wrongly place unwanted order.
So, now i want to cancel my oreder ID.CIN547884

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Address: 396155

I want to cancel my order of"london looks men's 5 casual shirts". Price - rs.999 + shipment charges rs.100.
Order/shipment no. - CIN546161
Reason - i choose wrong product cancel my order immadaitly

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Address: 110009

Website: onlineclues.com

Date of incident 10 oct 2016
client no is[protected]
I order three different types denim jeans but you send same jeans and wrong order so want return it. it's my humble request.

i request for return . because it's not according to my order so refund me . i order different color jeans but product is not according to my order.
n i order size 28 but i get size 30
it's not usefull for me.

+1 photos

Nov 19, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2016

OnlineClues Customer Care's response Dear Customer,
Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Thanks & Regards,
Onlineclues Team

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Address: Erode, Tamil Nadu, 638001

Website: onlineclues

Shirt size is small...I expect the crt in size... but size small... shirt size in fit I get in the shirt...but not size is crt... return the shirt...you get in the shirt...other quality shirt in order...I always ready in your website... your website are very lowest rate in the shirt rate...you quickly return to the shirt...I will ready to other quantity order

+1 photos

May 12, 2017

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Oct 10, 2016

Updated by karthi2146 Shirt size is small...I expect the crt in size... but size small... shirt size in fit I get in the shirt...but not size is crt... return the shirt...you get in the shirt...other quality shirt in order...I always ready in your website... your website are very lowest rate in the shirt rate...you quickly return to the shirt...I will ready to other quantity order

Verified Support

Oct 17, 2016

OnlineClues Customer Care's response Dear Customer,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

Thanks & Regards,
Onlineclues Team

Oct 18, 2016

Updated by karthi2146 Shirt size is small...I expect the crt in size... but size small.Refund my money.

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Pritir91

from Mumbai, Maharashtra

Oct 11, 2016

I want to return m order of London look women 3 skinny jeans as the size doesn't match and the quality is bad which I had ordered plz do the needful request. My product code is LL3GJEANS 4
Email id [protected]@gmail.com

S

sharonrymbai

from Sangamner, Maharashtra

Oct 11, 2016

I have ordered London looks women 3 skinny fit denim jeans - order nos CIN510875 - the product ordered does not match with the images shown in the website. Its a waste of time and hopefully not money .

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Address: 313001

Website: onlineclues.com

Order id - cin526092
Order date - 3/10/2016
Paymant method - cod
Shipping method - standard shipping
Item name - london looks branded 5 printed cotton shirts!
Qty - 1
Size - m

I want to return the delivered product, as it does not match the image of the product at the time order.
Name - bheema ram
Mobile - [protected]
Address - 44a, n bharya nagar in front of mount view school, near bedwas, udaipur
City - udaipur
State - rajasthan
Zip code - 313001

Nov 16, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Oct 10, 2016

Updated by amararam Product : llondon looks man printed shirts
Product id CIN526092
Payment method cash oon delivery
Sir i want to return my product because it does not match with the product i ordered
Quanntity 1
Delivered address: 44 a n bharya nager near bedwas
Shiping method : standard shipping
Sir the company is doing online fraud with me so please help me
Sir plz tell me what to do in this case

Verified Support

Oct 12, 2016

OnlineClues Customer Care's response Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team

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Address: Surat, Gujarat, 3942211

Dear sir
Which i order 5 shirt is not match with you deliver. So plz check it and give me my order shirt in shortly.
Awb number[protected]
Order no. Cin527446
Mobile no. [protected].
So plz give me the solution on above my problem. And i wish that you follow on this matter and give me a solution in some days. So plaese take return your good or give me my selected shirt.

Nov 12, 2016

Complaint marked as Resolved

OnlineClues customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

OnlineClues Customer Care's response Dear Customer,
We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
Thanks & Regards,
Onlineclues Team

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H

Hemend

from Ichalkaranji, Maharashtra

Oct 10, 2016

I purches any item this item are worng click

1

1994chandanjuhi

from Kolkata, West Bengal

Oct 10, 2016

I have ordered a pack of five shirt from onlineclues.com whose quality is very bad in fact when i tried calingl the customer care they are also not responding to my calls so in don't knoe what to do so i launching a complain against them

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Address: Chandigarh, Punjab, 160047

Website: Onlineclues

I had orderd a set of 3 shirts which were completly different from the pics they had shown.

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