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OnlineClues Complaints & Reviews

3.1
Updated: Dec 18, 2021
Complaints 4675
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2872
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OnlineClues reviews & complaints page 151

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P
Patel Sachin R
from Ahmedabad, Gujarat
Oct 12, 2016
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Address: 382415
Website: www.onlineclues.com

I have complain as Shirts color are totally different from ordered and their quality is very bad
I want to change them or otherwise return my money paid of INR 1099.00
My order no is CIN524268 and I received my order on 08/10/2016.
I am not satisfy with the product (branded London looks set of 5 shirt)

Reply Soonest Possible.
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    N
    Nik2589
    from Surat, Gujarat
    Oct 12, 2016
    Resolved
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    Resolved

    Address: Hisar, Haryana, 125005

    Awb number[protected] and cin532252 i want to retun it delivered today only i. E. 12/10/16.
    Order delivered is totally different.
    The shirt looks totally different at the time of order. I have given cash at the time of delivery so pls proceed my request as soon as possible. Each and every shirt out of five shirts are totally different as shown on website before i ordered and quality is also not good.
    Nov 18, 2016
    Complaint marked as Resolved 
    OnlineClues customer support has been notified about the posted complaint.
    Verified Support
    Oct 17, 2016
    OnlineClues Customer Care's response
    Dear Sir,
    Please check your gmail account inbox, customer care team has reverted to you.
    Thanks & Regards
    Onlineclues Team
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      N
      Navern
      from Channarayapatna, Karnataka
      Oct 12, 2016
      Resolved
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      Resolved

      Address: Bangalore, Karnataka, 562107
      Website: www.onlineclues.com

      The shipment is totally wrong and items seems to be different. If try to contact them no one is picking the call and it is simply ringing. I have ordered the shirts rs. 799 for 03 the items which was not ordered by me. I would try to contact them for the return request but they are ate not picking my call and ignoring my call and. It is showed in their website and customer care id is [protected]@onlineclues.com. I wrote mail to them too but no response. Kindly take action for my refund...
      Nov 17, 2016
      Complaint marked as Resolved 
      OnlineClues customer support has been notified about the posted complaint.
      Oct 12, 2016
      Updated by Navern
      Branded combo of 3 pure Cotton shirts
      Verified Support
      Oct 17, 2016
      OnlineClues Customer Care's response
      Dear Sir,
      We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

      Thanks & Regards,
      Onlineclues Team
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        M
        Muqthyar Ahmed
        from Bengaluru, Karnataka
        Oct 12, 2016
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        Address: Bangalore, Karnataka, 0124

        Retun my item
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          A
          Abhishekghunawat
          from Moradabad, Uttar Pradesh
          Oct 12, 2016
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          Address: Hisar, Haryana, 302015
          Website: Onlineclues.com

          Order id: CIN516982
          Order date: march 18, 2016
          Date of delivary: march 26, 2016
          Product name: London looks 5 printed shirts
          Size:m
          Unit cost:999 rupees (100 extra for shipping)
          Total amount: 1099 rupees
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            डाँ.सुरेन्द्र सिंह मौर्य
            from Patharia, Madhya Pradesh
            Oct 11, 2016
            Resolved
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            Resolved

            Address: Hisar, Haryana, 125005
            Website: onlineclues.com

            I ordered you London looks branded 5 printed cotton shirts (dotted prints) of 999 Rs whose order no CIN525525- see image attached
            But you sent me wrong product that is 5 printed cotton shirts(checks design)- see image attached
            which i recieved by ecom express on 11.10.2016 at my address-
            Surendra singh Mourya
            172, Trimurti nagar Distt.Dhar(M.P.)
            Zip-454001
            Quality is also not good
            +2 photos
            Dec 6, 2016
            Complaint marked as Resolved 
            OnlineClues customer support has been notified about the posted complaint.
            Oct 11, 2016
            Updated by डाँ.सुरेन्द्र सिंह मौर्य
            डा डाँ.सुरेन्द्र सिंह मौर्य on Oct 11, 2016

            Order ID: CIN525525
            Phone/Mobile Number: [protected]

            I ordered you London looks branded 5 printed cotton shirts (dotted prints) of 999 Rs whose order no CIN525525- see image attached
            But you sent me wrong product that is 5 printed cotton shirts(checks design)- see image attached
            which i recieved by ecom express on 11.10.2016 at my address-
            Surendra singh Mourya
            172, Trimurti nagar Distt.Dhar(M.P.)
            Zip-454001
            Quality is also not good

            Refund my money
            Refund my money
            Verified Support
            Oct 17, 2016
            OnlineClues Customer Care's response
            Dear Customer,
            We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
            Thanks & Regards,
            Onlineclues Team
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              K
              Karthik mtm
              from Chennai, Tamil Nadu
              Oct 11, 2016
              Resolved
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              Resolved

              Address: Hisar, Haryana, 625020
              Website: www.onlineclues.com

              The shipment is totally wrong and items seems to be different. If try to contact them no one is picking the call and it is simply ringing. I have ordered the shirts rs. 1600 for 06 item on 05/10/2016 and they had delivered today 11/10/2016 the different items which was not ordered by me. I would try to contact them for the return request but they are ate not picking my call and ignoring my call and their phone numbers are [protected]/39. It is showed in their website and customer care id is [protected]@onlineclues.com. I wrote mail to them too but no response. Kindly take action for my refund.
              Nov 18, 2016
              Complaint marked as Resolved 
              OnlineClues customer support has been notified about the posted complaint.
              Verified Support
              Oct 17, 2016
              OnlineClues Customer Care's response
              Dear Customer,
              We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
              Thanks & Regards,
              Onlineclues Team
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                S
                Sahan Nischal
                from Pakala, Andhra Pradesh
                Oct 11, 2016
                Resolved
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                Resolved

                Address: Udupi, Karnataka, 576101

                I ordered 3 jeans from online clues on october 5, i received the product today and the product is totally different from what they showed in their website,

                Very bad quality! Wrong size, wrong colour... Fake website and fake products! I want refund asap. Same colour two pieces.
                Initiate refund.
                Call me back
                Why aren't your customer care not receiving the call

                Cin[protected] rupees
                Nov 19, 2016
                Complaint marked as Resolved 
                OnlineClues customer support has been notified about the posted complaint.
                Oct 12, 2016
                Updated by Sahan Nischal
                Online clue customer care won't receive call and they blocked me in Fb
                Oct 13, 2016
                Updated by Sahan Nischal
                They are saying to send product to their address with our money, from my place it will cost 350 rupees to send that worst product to haryana! what should i do?

                All other websites have their own courier, in refund replace situation, they will collect and take, but this fake website asking us to send the product to them by our expenses ! that too 350 rupee!
                Oct 13, 2016
                Updated by Sahan Nischal
                ill go to graahak court, customer care wont respond
                Verified Support
                Oct 17, 2016
                OnlineClues Customer Care's response
                Dear Customer,
                We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

                Regards,
                Onlineclues Team
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                  C
                  chanu yadav
                  from Lucknow, Uttar Pradesh
                  Oct 11, 2016
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                  Address: Lucknow, Uttar Pradesh, 226015
                  Website: www.onlineclues.com

                  Sir,
                  3shirt colours is not matching
                  Name - chandu yadav
                  Indiranagar thana manas enclave rahul bihar colony
                  City - lucknow
                  State-uttar pradesh
                  M-[protected]
                  M-[protected]
                  Item name - london looks men's solid shirts (Pack of 3)
                  Qty-1
                  Size-m
                  +1 photos
                  Oct 11, 2016
                  Updated by chanu yadav
                  Sir - shirts colour is not matching
                  And not matching size
                  Oct 11, 2016
                  Updated by chanu yadav
                  Sir- shirts colour is not matching
                  And not matching size
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                    S
                    shellyjain
                    from Kotamangalam, Kerala
                    Oct 11, 2016
                    Resolved
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                    Resolved

                    Address: Bhilwara, Rajasthan, 311001
                    Website: onlineclues.com

                    Date of the incident-11 oct 2016
                    ... Product is not in size, color is also different as displayed and quality of the product is not good as shown in figure. If possible please send someone to pick up the product from my address and can you inform me when i get my money back. I am very disappointed to see my product. I want to return the product please help me for returning the product.
                    Thank you
                    Oct 21, 2016
                    Complaint marked as Resolved 
                    Through email address [email protected]
                    OnlineClues customer support has been notified about the posted complaint.
                    Oct 11, 2016
                    Updated by shellyjain
                    On oct 11, 2016
                    Order details:

                    Order id: cin533437

                    Order date: oct 7, 2016

                    Date of delivary: oct 11, 2016

                    Product name: Londan Looks Women's 3 Skinny-Fit Denim Jeans

                    Size ; 30
                    Qty ; 1

                    Unit cost:1099.00 rupees (100) total amount: 1199.00 rupees

                    Returned reasons:
                    Product (shirts) is totally different in color and size from the show in image of your site.
                    Oct 11, 2016
                    Updated by shellyjain
                    On oct 11, 2016
                    Order details:

                    Order id: cin533437

                    Order date: oct 7, 2016

                    Date of delivary: oct 11, 2016

                    Product name: Londan Looks Women's 3 Skinny-Fit Denim Jeans

                    Size ; 30
                    Qty ; 1

                    Unit cost:1099.00 rupees (100) total amount: 1199.00 rupees

                    Returned reasons:
                    Product (jeans) is totally different in color and size from the show in image of your site.
                    Verified Support
                    Oct 17, 2016
                    OnlineClues Customer Care's response
                    Dear Customer,

                    Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

                    Thanks & Regards,
                    Onlineclues Team
                    Verified Support
                    Nov 12, 2016
                    OnlineClues Customer Care's response
                    Dear Mam,
                    Please check your bank account details, your refund is already done.

                    Thanks & Regards
                    Onlineclues Team
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                      A
                      anky jain
                      Oct 11, 2016
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                      Address: 400068
                      Website: online clues.com

                      I had received combo pack of 3 shirts...
                      I want to exchange my product which i have received as its not the same which was shown on ur site...n the size is also small to me...if exchange is done i want size:-L.. .i had received size:- M

                      My order no is C I N 5 1 7 2 9 9
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                        S
                        Sardar Amarjit Singh
                        Oct 11, 2016
                        Resolved
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                        Resolved

                        Address: Patiala, Punjab, 147201

                        I want to cancel the order because i choose wrong product.
                        My order no is cin546092
                        I don't want this product be because i have no money yet.. Other thing i want to cancel the order because my parents will not agree to buy this product he says that is low quality products... So that's was why i cancle my order... Plzzzz. Cancel my order immediately... Thnku
                        Nov 13, 2016
                        Complaint marked as Resolved 
                        OnlineClues customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 12, 2016
                        OnlineClues Customer Care's response
                        Dear Customer,

                        Your order has been cancelled.Thank for using OnlineClues.Now You Can Order Again Right Product.
                        If you have already ordered please ignore it.

                        Thanks & Regards,
                        Onlineclues Team
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                          A
                          Ashutosh Singh Nagar Koti
                          from Delhi, Delhi
                          Oct 11, 2016
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                          Address: New Delhi, Delhi, 110021
                          Website: onlineclue.com

                          I want to cancel the order because I choose wrong product.
                          My order I.d is CIN547253 .
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                            P
                            pandey.manoj136
                            from Mumbai, Maharashtra
                            Oct 11, 2016
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                            Address: Kolkata, West Bengal, 700007

                            I am wrongly place unwanted order.
                            So, now i want to cancel my oreder ID.CIN547884
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                              nilesh palapure
                              from Silvassa, Dadra and Nagar Haveli
                              Oct 11, 2016
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                              Address: 396155

                              I want to cancel my order of"london looks men's 5 casual shirts". Price - rs.999 + shipment charges rs.100.
                              Order/shipment no. - CIN546161
                              Reason - i choose wrong product cancel my order immadaitly
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                                D
                                Dharmveer Gurjar
                                from Delhi, Delhi
                                Oct 10, 2016
                                Resolved
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                                Resolved

                                Address: 110009
                                Website: onlineclues.com

                                Date of incident 10 oct 2016
                                client no is[protected]
                                I order three different types denim jeans but you send same jeans and wrong order so want return it. it's my humble request.

                                i request for return . because it's not according to my order so refund me . i order different color jeans but product is not according to my order.
                                n i order size 28 but i get size 30
                                it's not usefull for me.
                                +1 photos
                                Nov 19, 2016
                                Complaint marked as Resolved 
                                OnlineClues customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 17, 2016
                                OnlineClues Customer Care's response
                                Dear Customer,
                                Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
                                Thanks & Regards,
                                Onlineclues Team
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                                  karthi2146
                                  from Palakkodu, Tamil Nadu
                                  Oct 10, 2016
                                  Resolved
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                                  Resolved

                                  Address: Erode, Tamil Nadu, 638001
                                  Website: onlineclues

                                  Shirt size is small...I expect the crt in size... but size small... shirt size in fit I get in the shirt...but not size is crt... return the shirt...you get in the shirt...other quality shirt in order...I always ready in your website... your website are very lowest rate in the shirt rate...you quickly return to the shirt...I will ready to other quantity order
                                  +1 photos
                                  May 12, 2017
                                  Complaint marked as Resolved 
                                  OnlineClues customer support has been notified about the posted complaint.
                                  Oct 10, 2016
                                  Updated by karthi2146
                                  Shirt size is small...I expect the crt in size... but size small... shirt size in fit I get in the shirt...but not size is crt... return the shirt...you get in the shirt...other quality shirt in order...I always ready in your website... your website are very lowest rate in the shirt rate...you quickly return to the shirt...I will ready to other quantity order
                                  Verified Support
                                  Oct 17, 2016
                                  OnlineClues Customer Care's response
                                  Dear Customer,

                                  Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

                                  Thanks & Regards,
                                  Onlineclues Team
                                  Oct 18, 2016
                                  Updated by karthi2146
                                  Shirt size is small...I expect the crt in size... but size small.Refund my money.
                                  I want to return m order of London look women 3 skinny jeans as the size doesn't match and the quality is bad which I had ordered plz do the needful request. My product code is LL3GJEANS 4
                                  Email id [protected]@gmail.com
                                  I have ordered London looks women 3 skinny fit denim jeans - order nos CIN510875 - the product ordered does not match with the images shown in the website. Its a waste of time and hopefully not money .
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                                    amararam
                                    Oct 10, 2016
                                    Resolved
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                                    Resolved

                                    Address: 313001
                                    Website: onlineclues.com

                                    Order id - cin526092
                                    Order date - 3/10/2016
                                    Paymant method - cod
                                    Shipping method - standard shipping
                                    Item name - london looks branded 5 printed cotton shirts!
                                    Qty - 1
                                    Size - m

                                    I want to return the delivered product, as it does not match the image of the product at the time order.
                                    Name - bheema ram
                                    Mobile - [protected]
                                    Address - 44a, n bharya nagar in front of mount view school, near bedwas, udaipur
                                    City - udaipur
                                    State - rajasthan
                                    Zip code - 313001
                                    Nov 16, 2016
                                    Complaint marked as Resolved 
                                    OnlineClues customer support has been notified about the posted complaint.
                                    Oct 10, 2016
                                    Updated by amararam
                                    Product : llondon looks man printed shirts
                                    Product id CIN526092
                                    Payment method cash oon delivery
                                    Sir i want to return my product because it does not match with the product i ordered
                                    Quanntity 1
                                    Delivered address: 44 a n bharya nager near bedwas
                                    Shiping method : standard shipping
                                    Sir the company is doing online fraud with me so please help me
                                    Sir plz tell me what to do in this case
                                    Verified Support
                                    Oct 12, 2016
                                    OnlineClues Customer Care's response
                                    Dear Customer,
                                    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

                                    Regards,
                                    Onlineclues Team
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                                      P
                                      patelankit2107
                                      Oct 10, 2016
                                      Resolved
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                                      Resolved

                                      Address: Surat, Gujarat, 3942211

                                      Dear sir
                                      Which i order 5 shirt is not match with you deliver. So plz check it and give me my order shirt in shortly.
                                      Awb number[protected]
                                      Order no. Cin527446
                                      Mobile no. [protected].
                                      So plz give me the solution on above my problem. And i wish that you follow on this matter and give me a solution in some days. So plaese take return your good or give me my selected shirt.
                                      Nov 12, 2016
                                      Complaint marked as Resolved 
                                      OnlineClues customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 12, 2016
                                      OnlineClues Customer Care's response
                                      Dear Customer,
                                      We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
                                      Thanks & Regards,
                                      Onlineclues Team
                                      I purches any item this item are worng click
                                      I have ordered a pack of five shirt from onlineclues.com whose quality is very bad in fact when i tried calingl the customer care they are also not responding to my calls so in don't knoe what to do so i launching a complain against them
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                                        Ritu Bedi Tulsi
                                        from Chandigarh, Chandigarh
                                        Oct 10, 2016
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                                        Address: Chandigarh, Punjab, 160047
                                        Website: Onlineclues

                                        I had orderd a set of 3 shirts which were completly different from the pics they had shown.
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