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OnlineClues Complaints & Reviews

3.1
Updated: Dec 18, 2021
Complaints 4675
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OnlineClues reviews & complaints page 218

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M
Mukesh2k17
from Kolkata, West Bengal
Jun 9, 2016
Resolved
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Address: 122001
Website: www.onlineclues.com

Ordered a pack of 3 linen shirts. material is quality is so cheap and size is not perfect even shirts are not same as shown in picture. i tried to call many times to customer care but no one picking phone call and not responding after fill the form as available in onlineclues website. looking forward from your side please see this issue on priority otherwise ready for court notice.

Order no:-oid171129

Mukesh kumar
Mob. no.-[protected]
Jul 12, 2016
Complaint marked as Resolved 
OnlineClues customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2016
OnlineClues Customer Care's response
Dear Mukesh, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Customer Care Team Contact : [protected],[protected],[protected]
Please call me and proceed for return process of this product on priority.
I did't get any call from your side.I tried so many times as you mention details here but not reachable.How much time take to solve this issue and why you not responding over mail or call.

Is everything fake...!

If you not solving then i have to do something.This is the last complain as I am forwarding here.I can solve this type of things in very good way.

Be ready...!
Dear Sir
I want to Return my order because your product doesn't match which is shown in your site..it is totally different...
My order isLONDON LOOKS Blend Of 5 Cotton Shirts(set of 5)
I have received it on today[protected]

My Order no. is CIN252144
Contact no-[protected]
E-mail-maheshsai.[protected]@gmail.com

Please return & reply this...

Onlineclues return my order - Comment #2496466 - Image #0
Respected Sir,

With reference to the above, you have send through Gati courier of London looks Men's Solid Shirts (Pack of 3) Size : S in my address then see the material but not satisfied reason of wrong Colour/Bad quality of Product delivered please return this product and give the money of refund my account details as below:

G SHIVASHANKAR

Bank Name: State Bank of India

A/c No.: [protected]

Branch Name: Vivekanandanagara, Mysore.

IFSC Code: SBIN0013447
Dear sir order number 288204 shirt combo I pay 999/- I want to return wrong size n wrong product date 20/7/16 so please contact
Mukesh
M.no [protected]
Vijayawada 520001
dear sir pls return in my product reason beacause this product is a differnt colour shirts in package pls return on line choose in product shirts colour...
ramakoti123's reply, Aug 19, 2016
y.ramakotireddy, my m. no-9700248153, hyd-500037
I ordered 5cotten shirts totally waste size is variations and meatirial worst
I ordered 5shirt totally waste pls return the product my contact no [protected] tamilnadu

Onlineclues return my order - Comment #2529650 - Image #0
My order id 3956 58 Dear Sir
I want to Return my order because your product doesn't match which is shown in your site..it is totally different...shirt length small
I bought a London blend shirts pack of 5 and it is totally different colours which shows in the pictures and size is also big so return these shirts as soon as possible my contact number is [protected]
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    Souvik7
    from Kolkata, West Bengal
    Jun 9, 2016
    Resolved
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    Address: Gurgaon, Haryana, 122001
    Website: onlineclues.com

    I mistakenly ordered the above-said product with order id of OID186828 and I want to cancel it, but I can't find any option for cancellation. While placing the order I didn't get any option for payment method. And I didn't even get an email with order details and as I checked out as a guest I couldn't even see the order in the website. Please cancel it by any means, I don't have the money to pay for it.
    Jul 13, 2016
    Complaint marked as Resolved 
    OnlineClues customer support has been notified about the posted complaint.
    Verified Support
    Jun 11, 2016
    OnlineClues Customer Care's response
    Dear Souvik, Your order has been cancelled.Thank for using OnlineClues.Now You Can Order Again Right Product. If you are already ordered please ignore it. Thanks & Regards, Onlineclues customer care team
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      A
      akky kumar
      from Delhi, Delhi
      Jun 9, 2016
      Resolved
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      Address: 121004
      Website: ONLINE CLUES

      I have ordered branded combo of 3 linen shirts on online clues shopping website.. But they have sent a different and lower quality product. Now whenever i filling return form. They don't accept that.. They are fraud with many costumer...

      Please return my product.

      Product name :- branded combo of 3 linen shirts.
      Tracking no.[protected]

      Oid no. 172717
      Jul 11, 2016
      Complaint marked as Resolved 
      OnlineClues customer support has been notified about the posted complaint.
      Verified Support
      Jun 10, 2016
      OnlineClues Customer Care's response
      Dear Customer, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Customer Care Team
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        D
        dileepcheriyodan
        Jun 8, 2016
        Resolved
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        Address: Hisar, Haryana, 125001
        Website: www.onlineclues.com

        I have order a combo pack of 3 high quality branded linen shirts on 30/05/2016
        With order no. OID143616 Of rs 699 they delivered wrong colors and a worst quality product, regarding this
        I have already submit 3 times there return form, sent mail but no reply comes and the contacts no. Given on website always busy
        So kindly resolve my problem otherwise i'll go to consumer court...
        Jul 11, 2016
        Complaint marked as Resolved 
        OnlineClues customer support has been notified about the posted complaint.
        Verified Support
        Jun 09, 2016
        OnlineClues Customer Care's response
        Dear Dileep, We are completely understand your concern and apologize for the inconvenience caused. We will try to resolve your problem. Onlineclues customer care team Contact : [protected],[protected]
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          B
          bubamitra
          from Kolkata, West Bengal
          Jun 8, 2016
          Resolved
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          Address: Kolkata, West Bengal, 700053
          Website: www.onlineclues.com

          I have order a combo pack of 3 high quality branded linen shirts on 30/05/2016
          With order no. Oid 155527 and track no is[protected]
          Of rs 699 they delivered wrong colors and a worst quality product, regarding this
          I have already submit 3 times there return form, sent mail but no reply comes and the contacts no. Given on website always busy
          So kindly resolve my problem otherwise i'll go to consumer court
          Jul 11, 2016
          Complaint marked as Resolved 
          OnlineClues customer support has been notified about the posted complaint.
          Verified Support
          Jun 09, 2016
          OnlineClues Customer Care's response
          Dear customer, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues customer care.
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            K
            Krishna K Bhardwaj Kishan (KK)
            from Mumbai, Maharashtra
            Jun 8, 2016
            Resolved
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            Address: Gurgaon, Haryana
            Website: www.onlineclues.com

            I have order a combo pack of 3 high quality branded linen shirts on 31/05/2016
            With order no. Oid 160574 and track no is[protected]
            Of rs 699 they delivered wrong colors and a worst quality product, regarding this
            I have already submit 3 times there return form, sent mail but no reply comes and the contacts no. Given on website always busy
            So kindly resolve my problem otherwise i'll go to consumer court
            +1 photos
            Jul 10, 2016
            Complaint marked as Resolved 
            OnlineClues customer support has been notified about the posted complaint.
            Verified Support
            Jun 09, 2016
            OnlineClues Customer Care's response
            Dear Krishna,Your query is in process. We will do our best to resolve your problem. Please check your gmail ID our team are revert to your concern Onlineclues customer care team Contact : [protected],[protected]
            I have order a combo pack of 3 high quality branded linen shirts on 04/06/2016
            With order no. Oid 172251 and track no is[protected]
            Of rs 699 they delivered wrong colors, a worst quality product and size was not able to fit to my body which ever you sent, regarding this
            I have already submit 2 times there return form, sent mail but no reply comes and the contacts no. Given on website always busy
            So kindly resolve my problem otherwise i'll go to consumer court
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              A
              Aquib Patel
              from Mumbai, Maharashtra
              Jun 8, 2016
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              Address: Gulbarga, Karnataka, 585103
              Website: Onlineclues.com

              Dear sir i want to return my product.Due to unconfortable fitting of the shirts. please refeal my money or exchange my product
              Dear sir i want to return my product.Due to unconfortable fitting of the shirts. please refeal my money or exchange my product.
              So i kindly request you to return my money has soon has possible or exchange my onlineclues.com product.
              Thank you
              Jul 10, 2016
              Complaint marked as Resolved 
              OnlineClues customer support has been notified about the posted complaint.
              Verified Support
              Jun 09, 2016
              OnlineClues Customer Care's response
              Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful.So that we can proceed. Onlineclues customer care team. Contact : [protected],[protected]
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                P
                PlayerZone
                from Noida, Uttar Pradesh
                Jun 8, 2016
                Resolved
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                Address: 122001
                Website: onlineclues.com

                I have ordered combo of 3 high quality branded shirt (S size) at cost rs. 699/- from onlineclues.com but the shirt which i received is very very poor quality with different color which show in advertisement. So i want to return this product and want my money back. I have submitted google form of return but not get any response at yet. I call them in there given no but it's always get busy & i also mail in there given email id but did not get any response at yet. I just want my money back otherwise i will sue you in the court.

                Order id: oid163370,
                Order date : 1 june 2016,
                Order by name : bhaskera nand balodi
                Email id : [protected]@gmail.com
                Mobile no : [protected]
                Jul 10, 2016
                Complaint marked as Resolved 
                OnlineClues customer support has been notified about the posted complaint.
                Verified Support
                Jun 09, 2016
                OnlineClues Customer Care's response
                Dear Nand, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Customer Care Team Contact : [protected],[protected]
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                  R
                  Renjith Ms
                  from Perumbavoor, Kerala
                  Jun 8, 2016
                  Resolved
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                  Address: Thiruvananthapuram, Kerala, 695006
                  Website: www.onlineclues.com

                  Sir,
                  I have order a combo of 3 high quality branded linen shirt in medium size, but that shirt was to small, and can you take a shirt and return the money rs. 599 and delivery charge rs. 100 and the total amount is 699/- and mobile no: [protected], [protected]

                  How to return your shirt on your address
                  And the producet over no: oid169061

                  Renjith m s
                  Sowparnika tc 6/1086 (1) elippode, thirumala po thiruvananthapuram
                  Kerala zip 695006
                  M:[protected]
                  [protected]
                  Mail:[protected]@yahoo.com
                  +1 photos
                  Jul 10, 2016
                  Complaint marked as Resolved 
                  OnlineClues customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 09, 2016
                  OnlineClues Customer Care's response
                  Dear Ranjith, Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues customer care team.
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                    S
                    Sandip Rai1
                    Jun 8, 2016
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                    Address: 400701
                    Website: www.onlinecluse.com

                    Its a fraud company.I have placed order for "Branded combo of 3 pure linen shirt", but They have provided very poor quality of shirt, They are not delivering what we ordered. I request to refund my money of order I'd OID162850. Reference I'd[protected]

                    Today i saw many compaint against this site, kindly banned this type of fraud site
                    Thanks
                    Sandip Rai
                    [protected]
                    OnlineClues customer support has been notified about the posted complaint.
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                      R
                      rajeshlipu
                      from Gurgaon, Haryana
                      Jun 8, 2016
                      Resolved
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                      Resolved

                      Address: 751019
                      Website: Onlineclues.com

                      Brought the product but the quality of the product is very bad. Shirts sizes are different. Customer care executive not responding my phone call. I want to return this product and get my money back help me.
                      My order number oid148361
                      Shipper address - spark international, opp. Holy hospital, tosham road, hisar-125001, hariyana
                      Sparkinternational shipment with awb number[protected]
                      Jul 9, 2016
                      Complaint marked as Resolved 
                      OnlineClues customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 08, 2016
                      OnlineClues Customer Care's response
                      Dear Rajesh, We have escalated this case again internally and one of our representatives will get in touch with you to assist with this. Thanks & Regards, Onlineclues customer care Team
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                        V
                        vinayaka.kini
                        from Bhubaneshwar, Odisha
                        Jun 7, 2016
                        Resolved
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                        Address: Dharwad, Karnataka, 580030

                        HI
                        this is vinayaka kini from hubli karnataka placing the order of jeans in your olline web site i am order Denim jeans on 1june 2016 order No :[protected]buy 1 get 3) in online clues .com i received the order today but given order is 32 inch it very tit me not fitting properly and not good quility of material shown in picture so need to replacement of jeans or moneyback kindly to the needfull...

                        thanks & regards
                        vinayaka
                        [protected]
                        Jul 9, 2016
                        Complaint marked as Resolved 
                        OnlineClues customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 08, 2016
                        OnlineClues Customer Care's response
                        Dear Vinayaka, We are completely understand your concern and apologize for the inconvenience caused. We will try to resolve your problem. Onlineclues customer care team Contact : [protected],[protected]
                        Dear Team

                        I given request for replacement of jeans on 7th june till date nothing is happen what u people are doing what service ur given to customer i dont understand i need fast revert or my money back kindly conform back soon or else i log a complaint on consumer farm its last option to me


                        revert me fast
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                          S
                          sanu123rahul
                          from Delhi, Delhi
                          Jun 7, 2016
                          Resolved
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                          Resolved

                          Address: Lucknow, Uttar Pradesh, 226021
                          Website: onlineclues.com

                          I have ordered 10 combo printed t shirts by
                          Online clues.com but in return i get the material defected as supplied product significantly different from the product specification given on the website. The product i have got has only plain t shirt it has to be printed as it is given on the website.

                          Rahul kumaar rai
                          Order id... Oid152819
                          May 28 2016 8:54:50
                          Rs. 1099
                          Mo. [protected]
                          Item. Combo of 10 printed t shirt
                          Item recieved... Combo of 10 t shirt but not printed
                          Jun 8, 2016
                          Complaint marked as Resolved 
                          I wanted my money to be refunded. So far this guy asked me to provide my bank ATM card number and indirectly my CVV number and indirectly my 4 digit ATM password. And then they asked me for mobile phone confirmation by asking me to provide the OTP come in your mobile phone. I THINK THAT THEY ARE FRAUD. PLEASE TAKE LAGAL ACTION.
                          OnlineClues customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 08, 2016
                          OnlineClues Customer Care's response
                          Hello Rahul, Greetings from Onlineclues.com Our customer care Team will Contact You Shortly Thanks
                          Verified Support
                          Jun 09, 2016
                          OnlineClues Customer Care's response
                          Dear Rahul, This phone call not belong to us about your ATM detail please do not provide any information like this to anyone.Please take a legal action about this froud call. Onlineclues Customer care Team
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                            R
                            ravi patel 25
                            from Pune, Maharashtra
                            Jun 7, 2016
                            Resolved
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                            Resolved

                            Address: 122001
                            Website: www.onlineclues.com

                            I have ordered 3 linen shirts but there is very bad quality of them so i want to return the product and want my money back.. I have submitted google form alsi have mailed n also by phone contact... But there is no respose.. I jusr want my money back otherwise i will give legal notice to this company.
                            Order detail
                            Jalpika patel
                            B403 ganesh homes, opp. Shivshanti residency, vastral, ahmedabad, gujarat-382418
                            Jul 9, 2016
                            Complaint marked as Resolved 
                            OnlineClues customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 08, 2016
                            OnlineClues Customer Care's response
                            Dear Ravi/Jalpika, We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly. Thanks. Onlineclues customer care.
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                              rahul@676
                              from Bengaluru, Karnataka
                              Jun 7, 2016
                              Resolved
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                              Resolved

                              Address: Gurgaon, Haryana, 122001
                              Website: Onlineclues.com

                              The issues has been not resolved. The manager of Online clues called me saying that they will refund back my money, but it seems the manager is itself acting as a fraud according to the law as being promised to return the money and then nothing after that and above that from the number he called, that number is switched off. I want the strict actions to be taken-off or otherwise i have to take some further actions.
                              Jul 9, 2016
                              Complaint marked as Resolved 
                              OnlineClues customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 08, 2016
                              OnlineClues Customer Care's response
                              Dear Rahul, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@gmail.com Thanks & Regards, Onlineclues Customer Care Team
                              There is no use of writing mail to Onlineclues.com. Please check your mail...i have sent the mail more than 5 times and still there is no response. So how do you expect me to be patience and keep you sending the mails. These has been really a very serious concern which i am not going to tolerate it anymore.
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                                RajSanwal
                                from Gurgaon, Haryana
                                Jun 7, 2016
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu, 600079
                                Website: www.onlineclues.com

                                I have ordered 3 Shirts as shown from Facebook website, the display size and everything was good and it was shown as rexine shirts,
                                but when i got the order it came with cotton shirts and some places with torn area and different colors,

                                i tried contacting them but unable to reach them and they also dont have return policy,

                                Please take strict actions
                                Jul 9, 2016
                                Complaint marked as Resolved 
                                OnlineClues customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 08, 2016
                                OnlineClues Customer Care's response
                                Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply so that we can do the needful.So that we can proceed. For any further assistance, please write to us at [protected]@gmail.com Onlineclues customer care team. Contact : [protected],[protected]
                                My Order # OID154586
                                AWB[protected]
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                                  T
                                  Tanmay Kulkarni
                                  from Hyderabad, Telangana
                                  Jun 7, 2016
                                  Resolved
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                                  Resolved

                                  Address: 500032
                                  Website: www.onlineclues.com

                                  I ordered Branded Combo 3 Pure Linen Shirts on May 12 2016. I received the order on 16/5/2016 but to my disappointment, I received a completely cheap material. I filled up the return form online, sent emails to [protected]@gmail.com. I received a response that they are looking into the matter and it takes 5-7 working days. It has been more than 10 days now and I haven't heard from them. Neither did I receive any refund, nor some one came to collect the goods yet. Below are the details of my order, please provide a refund on my order:

                                  Order Id: OID105636

                                  Order Total: INR 699.00

                                  Order Date: THUR MAY 12 2016 23:28:52 GMT+5:30 (IST).


                                  Thanks.
                                  +2 photos
                                  Jul 15, 2016
                                  Complaint marked as Resolved 
                                  OnlineClues customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 08, 2016
                                  OnlineClues Customer Care's response
                                  Dear Tanmay, We are completely understand your concern and apologize for the inconvenience caused. We will try to resolve your problem.Sir, Please check your gmail account Customer care working on your complaint. Onlineclues customer care team Contact : [protected],[protected]
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                                    Gaboo
                                    from Indore, Madhya Pradesh
                                    Jun 14, 2016
                                    Resolved
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                                    Resolved

                                    Address: Indore, Madhya Pradesh, 453446

                                    Dear Sir/mam
                                    mujhe 3 combo shirt ka packet mila lekin usme 1 shirt defective he pink colour ka .
                                    so mujhe new combo pack without defect bheje.mene aapko complane kiya tha but images nahi bhej paya tha. lekin abhi mene shirts ke difects ke sath me pic send kiye heunhe check karke aap mujhe early as possible solution karke de.
                                    Item Details
                                    # Name Quantity Unit Price Item Total
                                    1 BRANDED COMBO OF 3 PURE LINEN SHIRTS

                                    size: l
                                    1 Rs 599 Rs 699


                                    Order ID OID157187 Order Date May 30, 2016 1:37:18 PM
                                    Jul 20, 2016
                                    Complaint marked as Resolved 
                                    OnlineClues customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 15, 2016
                                    OnlineClues Customer Care's response
                                    Hello, Greetings from OnlineClues! We regret to inform you that we were unable to find the details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number.We look forward for your reply so that we can do the needful. For any further assistance,please write to us at [protected]@gmail.com Onlineclues customer care team. Contact : [protected],[protected], [protected]
                                    Jun 17, 2016
                                    Updated by Gaboo
                                    Sir
                                    i have already send every detail and my no. is [protected].
                                    pls solve early as possible.
                                    Thanks
                                    Bhupendra prajapat
                                    Verified Support
                                    Jun 18, 2016
                                    OnlineClues Customer Care's response
                                    Dear Bhupendra, We are completely understand your concern and apologize for the inconvenience caused. We will try to resolve your problem. Onlineclues customer care team Contact : [protected],[protected], [protected]
                                    Sir
                                    i have already send every detail and my no. is [protected].
                                    pls solve early as possible.
                                    Thanks
                                    Bhupendra prajapat
                                    Dear Team
                                    Still now from your side no any solution. pls solve this problem early as possible.
                                    My order detail mention below side ...:-
                                    # Name Quantity Unit Price Item Total
                                    1 BRANDED COMBO OF 3 PURE LINEN SHIRTS

                                    size: l
                                    1 Rs 599 Rs 699


                                    Order ID OID157187 Order Date May 30, 2016 1:37:18 PM
                                    and images allready send.


                                    Regards
                                    Bhupendra Prajapat
                                    [protected]
                                    reminder-4


                                    Dear Team
                                    Still now from your side no any solution. pls solve this problem early as possible.
                                    My order detail mention below side ...:-
                                    # Name Quantity Unit Price Item Total
                                    1 BRANDED COMBO OF 3 PURE LINEN SHIRTS

                                    size: l
                                    1 Rs 599 Rs 699


                                    Order ID OID157187 Order Date May 30, 2016 1:37:18 PM
                                    and images allready send.


                                    Regards
                                    Bhupendra Prajapat
                                    [protected]
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                                      S
                                      sagarpratap28490
                                      from Anand, Gujarat
                                      Jun 6, 2016
                                      Resolved
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                                      Resolved

                                      Address: Gandhinagar, Gujarat

                                      You (Online cluse) are cheat the coustmer i uplode my parsal pic and

                                      Oid number is 167888

                                      Treacking id is[protected]

                                      And i order it on 4-06-16

                                      Item is branded combo of 3 oure line shirtss its very low quality and not actual as per you saw on your site. I hope you change it or refund me otherwise i take some legal action on your site (Online clues)
                                      +1 photos
                                      Jul 10, 2016
                                      Complaint marked as Resolved 
                                      OnlineClues customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 08, 2016
                                      OnlineClues Customer Care's response
                                      Dear Sagar, We are completely understand your concern and apologize for the inconvenience caused. We will try to resolve your problem. Onlineclues customer care team Contact : [protected],[protected]
                                      i had ordered a combo 3 linen shirt ., but when i received it it is completely different, from what i ordered, several time i call them but most of the time thy r busy, and the quality of the product is very bad my order i is -OID208592, .they cheated with the customers .its a fraud shopping site .
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                                        A
                                        akash kumar chakraverthy
                                        from Noida, Uttar Pradesh
                                        Jun 6, 2016
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                                        Address: 147001
                                        Website: onlineclues.com

                                        I have ordered combo packs of 3 shirts. Order number[protected] branded combo of 3 pure lenin shirts, size xl. Order oid161147 recieved. But its fitting are tight too much. Request return my product. Order which i recieved is not as per the picture shown in advt. Please either refund my amount or exchange the product with size xxl with some good quality of cloth. Colours are also not attractive please provide good quality of colour which are shown in your advt
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