Orange Tours and Travels Complaints & Reviews

Delay in journey due to bus repair

Your service is very poor, you guys charge for an AC Volvo sleeper and the driver does not turn on AC and runs the bus by turning only the blower on. Despite of repeated complaints to him, he turns the AC on for 5 mins and then again runs on blower.

I was feeling suffocated and running out of breath coz of this. If you guys dont have money and want to save diesel, dont run the service.

OTT 199
30th April 10:15 PM bus, Hyd to Pune

I am travelling from chennai to Hyderabd, I have booked sleepr bus 2 seats, after sleeping some time i found water started leaking from AC and I have told driver and he made arrangements to shift me to next seats but after 15 min again water started leaking into beds. I have complained again but no reaponse from driver. These kind of situation leads to shot circuit and qill cause fire. Over all not only cleanliness but the response from complete orange is poor and also made whole my family to wait on road with luggage for 90 minutes. I also have travelled on the same bus from Hyderabad to chennai 4 days back on the same bus and have faced same situations.

During booking ticket from orange they shown bus pictures are very different luxurious in reality provided worst bus Karwar to Bangalore. The bus providing very old buses with full of vibration and chattering sound.
The maximum speed 80 as I checking on Google map very uncomfortable. A/c sleeper very narrow.

The sleeper clothing's were dirty. not washed .

The Bus Number : AR02A9677

My mother in law travelled from Bangalore to Pune with bus number: AR01G4149
Single lady travelling in bus.

Bus hygiene was not good & smelly.
After paying 1800+ Rs, no hygiene is maintained in the bus.

Pathetic condition.
Henceforth I will not prefer Orange travels.

Inspite of paying Rs1000 more than the regular fare we have to struggle to travel a distance or around 18hours journey without AC. And horrible response from the customer service

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From: *Karimnagar*
To: *Bangalore*
Bus Partner: *Orange Tours And Travels*
Service No: *OTT-1078*
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AbhiBus Booking ID: AV[protected]
Bus Partner PNR:[protected] /[protected]
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Journey Date: *13-Apr-2023*
Departure Time: *18:15*
Seats: *U13*
Bus Type: 2 + 1 (42) PLATINUM SCANIA MULTI AXLE SLEEPER, AC, LED- AC
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Boarding Point: Karimnagar, In front of, Hero Honda showroom Restaurant, In front of, Hero Honda showroom Restaurant., Near NTR statue, HYD road..
I was delayed on boarding time, he didn't called myself called I may late to me, then come early talk to customer we are moving he spoke careless and bus Ac also not good, In past I traveled main orange travels were good maintenance, Ac, good behavior people, this vehicle is not up to mark and driver cleaners also

I am an aggrieved customer of Orange Travels.
On Apr 6, 2023 I travelled via Orange Bus from Bangalore to Bombay (Ticket no.
[protected], the journey was a pleasant experience.

It is now 4 pm on Apr 10, 2023 and I have just boarded the Orange Bus from Bombay to Bangalore (Ticket no.[protected].

Even before Boarding I have been subjected to extreme harassment - details below:

1. Bus person (Banseraju [protected] ) started calling me from 2:47 PM and telling me to reach by 3:20 PM (even though the reporting time mentioned on Ticket states 10 min before departure time of 3:40 PM)

2. Bus reached BEFORE the villeParle (E) flyover ... both Bus Ticket and Bus Person clearly mention the boarding was to be done at "FLYOVER ENDING NEAR MEGHRAJ MARBLE SHOP BEST BUS STOP"... When I informed him that I would not be able to come to another location he was extremely rude and refused to co-operate, knowing well we had 2 ladies and 1 infant in the group- seat nose L13, L14, L15 and L16.

3. Boarding was a horrible experience:
A) Bus Driver refused to board my music system - asked us to purchase a ticket for it!! This is the very same system I carried with me on the Orange Bus on April 6. He demanded that I purchase a separate Ticket for it - we have 4 tickets and 3 pieces of check-in luggage.

B) Bus conductor next refused to allow the child strolley (same strolley was carried by Orange Travels on Apr 6)

C) Bus conductor came into Bus and asked for Rs 1000 for the music system. I refused to pay when I am having just 3 bags for 4 passengers.

I am sending you this email in detail, for you to retrain your staff on the basic etiquette on how to harsh the customer less. I would be awaiting your revert on the actions taken in this regard.

Regards
Duane Bayliss

On 2/4/23, I booked the bus from Pondicherry to Cochin. At the beginning, we were picked up by a Mahindra mini bus and travelled almost 40 km in that. We had booked for Volvo sleeper. After travelling in that mini bus, we were informed that we need to switch to another bus after half the way. Tried to talk and faced with an attitude and was told to go, if interested or else get down and go elsewhere, that too about 40 kms away from boarding point. In the end we got in. After getting in the third bus, about covering one third the total distance, we were given a used space on a sleeper bus. When we asked for new bed sheet and blanket, it was a rude response from the bus cordinators. Actually we had paid the full amount prior and had got a cheap service and threatening atmosphere too..

Dear Team,

My self Ch Anup Kumar from Hyderabad on 31st March 2023 Travelled to Bangalore from Hyderabad I Have gone personally to Orange Travel Local office which is Located in Mehdipatnam Pillar Number : 54 and Book the Ticket got a confirmation Massage Bus is Booked I asked a physical Ticket copy operater Told Printer is not working you will get what's up massage but I have not received again I ask then operater told I ll gve whn come night for Start .Again I Ask night whn I start to Bangalore he told I'll send in what's up Next day again I have sent massage after one hour he sent some others ticket I replied back it's not me till now no reply.

Team Think once why we are asking for Ticket soft copy or Hard copy we need to Submit in Office we to have some formalities in office and it's Responsible of Orange Travells to Send Ticket on Email or What's up .

Now plz Tell Who's Responsible to share Ticket.

PNR NO:[protected]

Dear Team,

My self Ch Anup Kumar from Hyderabad on 31st March 2022 Travelled to Bangalore from Hyderabad I Have gone personally to Orange Travel Local office which is Located in Mehdipatnam Pillar Number : 54 and Book the Ticket got a confirmation Massage Bus is Booked I asked a physical Ticket copy operater Told Printer is not working you will get what's up massage but I have not received again I ask then operater told I ll gve whn come night for Start .Again I Ask night whn I start to Bangalore he told I'll send in what's up Next day again I have sent massage after one hour he sent some others ticket I replied back it's not me till now no reply.

Team Think once why we are asking for Ticket soft copy or Hard copy we need to Submit in Office we to have some formalities in office and it's Responsible of Orange Travells to Send Ticket on Email or What's up .

Now plz Tell Who's Responsible to share Ticket.

PNR NO:[protected]

28.03.2023 I was traveling from Bangalore to Tuticorin through orange travels OTT 1063. Bus met an accident and some of passengers are injured. There is no other alternative buses, so i travelled from salem to tuticorin via government bus. I requested full refund amount of my ticket, since I travelled entire journey by government bus. I didn't refund get the refund amount. Attached bus ticket and bus images at the time of accident. Struggled a lot at the time of accident to reach my home . midnight difficult to get, i am asking the same to orange travels but still i didn't get refund amount

During booking ticket from orange they shown bus pictures are very diferent luxurious in reality provided worst bus hyderabad to Mumbai driver cleaner bad behaviour providing very old buses with full of sound maximum speed 80 as I checking on Google map very uncomfortable a/c sleeper very small I never recommend this travels never use in life

What is this nonsense travels driver demanding extra charge's Wrost travells orange waste service

[protected]

All the passengers travelling from Bangalore to Goa (AR01H7812) were interchanged with the passengers who were traveling from Goa to Bangalore by bus (AR01G4143). The bus operator did not follow the covid protocol as the bus was not sanitized, and the passengers were given the same bedsheets, pillows which the other passengers had used before, The bus AR01H7812 did not had Goa permit and hence they woke up the passengers at midnight 3am and changed the bus, this is very risky as it broke the covid protocol

Worst maintenance for bus services

I had booked my ticket from Bangalore to tirupathi on 5 2 2023 in Orange travels and it was told and also written in ticket that arrival time is 9 o'clock but bus reached 12 30 . In this connection i write to bring to your notice it is fraud and cheating passenger, i need proper reason since no traffic etc

Had booked a bus ticket to shiridi on[protected], vide PNR No:[protected], in the name of G.Krishna Mohan rao .
My Boarding was at 5.40 PM on[protected].
I waited at the boarding point from 5.30 p.m.
I have not received a single phone call from your driver.
And the driver left to shiridi without picking me .

I was put to lot of inconvenience. I tried to call your other drivers, office staff and your call centre. But there was no proper response.

Your driver was telling clearly lies that he has called me at 5.45 p.m.

I never expected this type of worst service on the part of orange travels and I never expected that drivers of orange travels are so worst.

We had a bitter experience and we will never travel in orange travels in future.

Pl refund the ticket amount to me against PNR No:[protected] immediately.

If amount is not refunded, I will be forced to take serious action against your travels at the earliest.

(Krishna Mohan Rao Gowdagiri)
Ph: No: (+[protected]

The worst condition bus has been assigned and it's smelling badly. The authorities are very irresponsible. We got stuck in the middle of the night.

During my boarding Mr Kranti, khasim, Babu are very rude towards me which was not at all acceptable.

For an un healthy person they are treating in such a way is very bad part of Orange travels.

For bag check-in i have asked for the responsibility for my luggage because the cabin crew and driver wants to check my luggage, I agreed and asked for taking responsibility for my luggage after check-in they are not guaranteed then i have asked how come this is possible then driver 8s very rude and shouting on me without due respect.

Need an action on this case