Orange Tours and Travels Complaints & Reviews

Hi. I am travelling from Hyderabad to Vizianagaram. I have boarded bua and its not at all clean. Starting from bed, bedsheet and pillow everything is used and not even placed properly. There is no place for baggage as the person in charge said that it is locked. In this tough situations on COVID its minimum responsibility to provide clealiness. I have paid 2660 rupees for the ticket and atleast expect cleanliness as Orange generally has....

I m boarding from Mangalore to Bangalore
They have told that the bus you have booked had left 1 hour ago before the time given to me . They gave me the other seat which I m not comfortable...

Orange tours and travels cancelled bus due to some accident abd rebooked another bus which costed lesser than previous bus fare for which orange did not refund our money back and not speaking with us disconnecting our calls...

Both my parents are met with an accident in orange travels bus on 4th March ( tirupathi to vizag) . No one from travels did follow up. Both of them undergone surgeries. We definitely need an explanation about the incident and reason for not following up with the passengers family. We have incurred approx 4 lacks cost who will be reimbursing that amount..?...

I booked ticket from Hyderabad to akiveedu .first of all the boarding time is 11:30 but they came 12:45 .they came late and leave me on road and no response of mobile.the driver and executive talking like road side ### and no proper behaviour of employees.is this the way they are treating passengers because they need some extra money to cheating the people .please take care of your employees and please refund my ticket amount...

My name is j s c raju . I have booked ac sleeper( ticket no TQ4M[protected] through redbus app for journey on 24/3/2021 but they have cancelled the service and alloted me a non ac bus( AP16TJ4352 )and told me that the balance difference amount will be credited. But till now i haven't received any payment or any communication regarding payment. Kindly look intlo the issue and resolve as soon as possible. I have been a regular customer of orange...

Name: Nasari
Passenger Name:Santhi Kiran.

Traveling from Telaprolu to Hyderabad bus in AC sleeper on 20 March 2021 service number OTT 170.Boarding time is 11pm bus arrived at 12:30AM.i started calling driver from 11 pm onwards he didn't answer.after some time driver phone switch off message came as replying.Tried calling Orange customer care IVRS replied saying press 1 and 3 this message repeated but no use.Called Orange...

Hi.. My name is Revanth.. We were travelling to goa from Hyderabad on 4/03/2021 in orange tours and travells ott no. 195 ...we met with an accident near belgum district ..we had injuries... We had a cheakup at govt hospital... Due to accident we had go back to hyderabad in other car travels which costed 20000/-...we need a full refund of bus tickets and other travelling......

1. Buses are very low quality. It not Volvo multi axa .
2. While giving fake resign to customer and changing bus.
3. No time maintained.
4. Not professional....

These people wantedly off the AC - this is worst we paid 1000 less than flight - what is the use of going like this and please don’t EARN money like this, you cannot destroy the CUSTOMERs comfort and enjoy the CUSTOMERs money!
This is absolutely ###...

[protected]- This person's behaviour was very rude and he left without informing, not even responding to my call.

i want my refund of Rs 400. Otherwise i will lodge an FIR against fraud....

For transportation of cargo to Sion office, the bus stops on the opposite side of the apartments (Highway Apartments Bus stop).

When you book the cargo to Sion, there is no information provided regd hamali charges and you are told you can pick up your stuff from the godown.

Now, however, when you go to pick up the cargo, you will be asked to pay X amount as charges or you won't be allowed to pick up your luggage.br...

Bus number 3417 AC sleeper got breakdown at Pune and adjusted for alternate bus but there are no seats available and we are standing in bus along with my kid. I have paid total 2100 for my sleeper seat along with luggage charges is this the services you'lo give to customer.

Very bad AMD tortured service received from Orange.

I called customer care but picking the call and no one is ready to answer.
br...

I gave my bike for transportation from bangalore to warangal on 23rd Dec.They said it will be transported in 3-4 days. Today is the 7th day, nobody knows its status.
1) Bangalore branch people says they already sent,
2) warangal branch says we didn't receive,
3) Customer care people are saying the status is not updated yet and gave hyderabad hub contact number.
4) Hyd hub people are not picking up the call.br...

Hi sir/madam,

iam travelling mumbai to telegana on 15.12.20, i will reach actual 8.00 on morning to attend function but reached night 11 clock..

the bus engine failed and stopped at night 8 clock on 15.12.20, they send another bus on morning 6 clock on 16.12.20 than after also bus engine failed 4 clock pm, , we called so many times service centre and agent no one reponse its worst service..

All...

Bus is late! I am unable to reach in time.
Helpline number not available
Cannot even track the bus...

Booking was done for 16dec2020 and from your side service is not given your person has not waited at given stop. Kindly look into this matter call on [protected]...

Ott - 1027 cancel PNR :[protected] so alternate provided upto hyd. difference amount 524/- to refund . dont collect amount

524/- amount is not refunded yet and more than 11days gone and calling below number and also called customer care - no one responded.

+[protected]
[protected]

PFA Screenshot for more information....

Dear Team

My pnr no. Is[protected].
I am waiting at Indian oil petrol pump since 45 minutes n my boarding time is 4.30 am but there no call from driver and also the given mobile number is switched off
I have urgent meeting at 8 am in Pune so I book this bus
Please arrange to call me

Jyoti...

This is worrest service ..iam booking[protected] .banglour to vijayawada. Right time 06:10 pm.now time 8:39 bus is not come .customer care service not working. Drive not pick calls. Service no : OTT 1047
Bus no :AP39TJ9166...