Orange Tours and Travels Complaints & Reviews

Sir i hqve booled q birth from Guntur to mysore on 8 aug 2021. I selected u19 as my seat no ad it was a single birth. But to my surprise it was a cleaner seat where it was not possible to sleep and sit. I requested the fellow driver and his associate go change my seat to a vaccant seat ( i have checked in net after passing nellore). He demanded rs 500 extra from me to get the seat changed.

Very bad experience in reputed Orange Tours and travels.

I

This is in regards to my trip from ahmedabad to mumbai on the 31'st july, pnr no[protected] .
im sure youll are aware of the goo[censored]p you'll did, during this trip, as at 3 am in heavy rains in mid night morning of august 1, we were asked, the full bus occupants were asked by the driver, after spending nearly more then a hour at maharashtra border to deboard the bus, and take any alternate means and reach our respective destinations as their is some paper and taxation problem, the driver has clearly said we would all be refunded full by orange and he has spoken to CUSTOMER care . we were forced to shell out rs 500 extra in cash for up to Mumbai via other buses . This is no way acceptable . i have the complete voice recording of your staff and drivers where he too is complaining as to why they leave other companies and come to work at orange as such instances are happening very often and also they too have not been paid since 3-4 months . well their concern is not my lookout ! i need my full refund back immediately as this is no way acceptable to anyone .im also filing a police complaint of cheating by orange . when you dont have money for tax, and when you'll were aware of such problems, why did yull even take the bus ticket booking and cheat us . im also filing a complaint in social media and newspaper as this is happening very often with orange travels and its difficult and a very bad experience for all CUSTOMERs . on top none at your ahemdabad, mumbai or call centre office also answer or give any replies .the ahmedabad office staff is also saying the same that they arent paid and they are tired . well as mentioned i dont care anymore, but i need my refund today itself . failing which i have enough passengers voice and video recordings and also your drivers statements so am filing a complaint and putting it on social media and everywhere on internet, so that next time no other passengers get trouble and no one ever travels by orange bus again ...
yesterday after several calls and attempts we able to speak to orange CUSTOMER care number with some person name santosh, we have that recording too . where in he like a ### has asked for time till today morning ten am, he too said we would be refunded by the backend team .
my biggest concern is why do youll cheat and trouble CUSTOMERs, we are paying youll in full and booking a seat .
if you dont have money, beg and we will give you grant or charity .

25 July 2021 bangalore to vijayawada driver and conducter to worst guys and they never intibating nothing

I had booked ticket from vijaywada to bangalore on ott-3025 dated[protected] from orange travels website there it showed there will be personal tv when i came to my seat tv was there but not working so i asked cleaner of the bus he said all tvs are not working. If the tv is not working then why are you showing about personal tv while booking.
Now i am disappointed with orange tours and travels.

Hi. I am travelling from Hyderabad to Vizianagaram. I have boarded bua and its not at all clean. Starting from bed, bedsheet and pillow everything is used and not even placed properly. There is no place for baggage as the person in charge said that it is locked. In this tough situations on COVID its minimum responsibility to provide clealiness. I have paid 2660 rupees for the ticket and atleast expect cleanliness as Orange generally has. This is really pathetic worst. Kindly look into this as this is not safe to travel.

Charging too much without cleanliness.

Hi. I am travelling from Hyderabad to Vizianagaram. I have boarded bua and its not at all clean. Starting from bed, bedsheet and pillow everything is used and not even placed properly. There is no place for baggage as the person in charge said that it is locked. In this tough situations on COVID its minimum responsibility to provide clealiness. I have paid 2660 rupees for the ticket and atleast expect cleanliness as Orange generally has. This is really pathetic worst. Kindly look into this as this is not safe to travel.

I m boarding from Mangalore to Bangalore
They have told that the bus you have booked had left 1 hour ago before the time given to me . They gave me the other seat which I m not comfortable

Orange tours and travels cancelled bus due to some accident abd rebooked another bus which costed lesser than previous bus fare for which orange did not refund our money back and not speaking with us disconnecting our calls

Both my parents are met with an accident in orange travels bus on 4th March ( tirupathi to vizag) . No one from travels did follow up. Both of them undergone surgeries. We definitely need an explanation about the incident and reason for not following up with the passengers family. We have incurred approx 4 lacks cost who will be reimbursing that amount..?

I booked ticket from Hyderabad to akiveedu .first of all the boarding time is 11:30 but they came 12:45 .they came late and leave me on road and no response of mobile.the driver and executive talking like road side ### and no proper behaviour of employees.is this the way they are treating passengers because they need some extra money to cheating the people .please take care of your employees and please refund my ticket amount

My name is j s c raju . I have booked ac sleeper( ticket no TQ4M[protected] through redbus app for journey on 24/3/2021 but they have cancelled the service and alloted me a non ac bus( AP16TJ4352 )and told me that the balance difference amount will be credited. But till now i haven't received any payment or any communication regarding payment. Kindly look intlo the issue and resolve as soon as possible. I have been a regular customer of orange travels never faced this type of situation. But this time i faced this issue.

Name: Nasari
Passenger Name:Santhi Kiran.

Traveling from Telaprolu to Hyderabad bus in AC sleeper on 20 March 2021 service number OTT 170.Boarding time is 11pm bus arrived at 12:30AM.i started calling driver from 11 pm onwards he didn't answer.after some time driver phone switch off message came as replying.Tried calling Orange customer care IVRS replied saying press 1 and 3 this message repeated but no use.Called Orange travel office Eluru, somebody responded rudly asked to contact customer care driver changed, he didn't even gave driver number.Finally contacted a private traveler agency Hunuman Junction they responded and gave driver number.
Callling the driver he responded in hindi asking for pickup point.I guided him.Bus arrived at 1230AM.He responded saying not his duty.
All the time I am waiting road side 2hrs waiting for bus.What if this happens to a single lady waiting for bus.
It is so much irresponsible.I decided not to travel with Orange travels again.

Hi.. My name is Revanth.. We were travelling to goa from Hyderabad on 4/03/2021 in orange tours and travells ott no. 195 ...we met with an accident near belgum district ..we had injuries... We had a cheakup at govt hospital... Due to accident we had go back to hyderabad in other car travels which costed 20000/-...we need a full refund of bus tickets and other travelling...

1. Buses are very low quality. It not Volvo multi axa .
2. While giving fake resign to customer and changing bus.
3. No time maintained.
4. Not professional.

These people wantedly off the AC - this is worst we paid 1000 less than flight - what is the use of going like this and please don’t EARN money like this, you cannot destroy the CUSTOMERs comfort and enjoy the CUSTOMERs money!
This is absolutely ###

[protected]- This person's behaviour was very rude and he left without informing, not even responding to my call.

i want my refund of Rs 400. Otherwise i will lodge an FIR against fraud.

For transportation of cargo to Sion office, the bus stops on the opposite side of the apartments (Highway Apartments Bus stop).

When you book the cargo to Sion, there is no information provided regd hamali charges and you are told you can pick up your stuff from the godown.

Now, however, when you go to pick up the cargo, you will be asked to pay X amount as charges or you won't be allowed to pick up your luggage.

This is pure extortion and there is nothing you can do about it. I would suggest to not book any cargo with Orange because there are hidden charges and your luggage will be detained without any due cause from a legal standpoint.

Bus number 3417 AC sleeper got breakdown at Pune and adjusted for alternate bus but there are no seats available and we are standing in bus along with my kid. I have paid total 2100 for my sleeper seat along with luggage charges is this the services you'lo give to customer.

Very bad AMD tortured service received from Orange.

I called customer care but picking the call and no one is ready to answer.

I will highlight it on all possible social media platform

Thank you

I gave my bike for transportation from bangalore to warangal on 23rd Dec.They said it will be transported in 3-4 days. Today is the 7th day, nobody knows its status.
1) Bangalore branch people says they already sent,
2) warangal branch says we didn't receive,
3) Customer care people are saying the status is not updated yet and gave hyderabad hub contact number.
4) Hyd hub people are not picking up the call.
and the worst part is website also not updating the tracking info.
Orange cargo:
1) cargo branch offices work : very slow
2) Mail communication: worst
3) customer care support: speak without information ( no proper data with them)
4) tracking: not updated
5) Transport services: Not Good, Bad, very bad, worst.
6) Item safety: I will comment after I receive

Hi sir/madam,

iam travelling mumbai to telegana on 15.12.20, i will reach actual 8.00 on morning to attend function but reached night 11 clock..

the bus engine failed and stopped at night 8 clock on 15.12.20, they send another bus on morning 6 clock on 16.12.20 than after also bus engine failed 4 clock pm, , we called so many times service centre and agent no one reponse its worst service..

All passeser take personal van we reach our place night 11 clock.
the bus ticket not refund and we go personal van the price also high..