Orange Tours and Travels Complaints & Reviews

Bus is late! I am unable to reach in time.
Helpline number not available
Cannot even track the bus

Booking was done for 16dec2020 and from your side service is not given your person has not waited at given stop. Kindly look into this matter call on [protected]

Ott - 1027 cancel PNR :[protected] so alternate provided upto hyd. difference amount 524/- to refund . dont collect amount

524/- amount is not refunded yet and more than 11days gone and calling below number and also called customer care - no one responded.

+[protected]
[protected]

PFA Screenshot for more information.

Dear Team

My pnr no. Is[protected].
I am waiting at Indian oil petrol pump since 45 minutes n my boarding time is 4.30 am but there no call from driver and also the given mobile number is switched off
I have urgent meeting at 8 am in Pune so I book this bus
Please arrange to call me

Jyoti

This is worrest service ..iam booking[protected] .banglour to vijayawada. Right time 06:10 pm.now time 8:39 bus is not come .customer care service not working. Drive not pick calls. Service no : OTT 1047
Bus no :AP39TJ9166

Yesterday night I traveled from VISAKHAPATNAM to HYDERABAD sleeper bus platinum .during the journey he was late at 30 minutes at pick up time.and he did not on the TV also., water bottle also did not given.and he changed the bus at HYDERABAD city out side he changed to seater non ac.and the dropping time was late by 1hr30 minutes.
And the driver behavior was also not good
While changing the bus we asked the driver why changing the bus he telling that I do not know u can give complaint on travels
Bus details :
AP39W3620
Service No:OTT-166
Driver Contact [protected], [protected] for ur journey Vishakhapatnam-Hyderabad on[protected]:00 PM

I namely thirumurugan and i am serving for para military forces at chattishgarh. I ticket booking from hyderabad to bangalore on dated -10/10/2020. I not possible travel on the day due to admintrative reason. I many time try to my ticket cancellation process. But no response of orange travels.

Hello sir,

this is naresh kumar from hyderabad. As shirdi temple was closed because of that we cancelled tickets bearing pnr no:[protected] &[protected]. I would like to inform you that as soon as heard the news regarding temple closed due to covid19, i immediately called the customer care no:[protected] tried more that 20mins no response so i immediately downloaded app and cancelled my journey tickets...

Hi orange travels, I booked a ticket from vijayawada to bangalore for the date 15/04/2020, but the bus was cancelled due to lockdown. Its almost 12 days but I haven't get any response from travels, please look into the issue. PNR[protected]

I have booked a ticket from orange travels on 21 april 2020 and i have cancelled that ticket on 25 april 2020 but, after cancellation of ticket they have shown a message refund is successful but i haven't received any refund
I have mailed to them by stating i don't have received any refund but i haven't received any response
Pnr :[protected]
Name: mahesh babu
Mobile:[protected]

Dear sir/madam,

I am sheik ismail from bangalore. I have booked a ticket with orange travels from bangalore to tuni on 15.04.2020. I didn't received any information for refund of the cancelled bus due to covid-19. Please initiate my process for refund.

Pnr no.[protected]

Awaiting your response.

Thanks & regards,
Sheik ismail,
[protected].

Lockdown status confirmation discussion calling but no response travels...

My money was deducted from my bank account but seat not confirmed
for 15th April 20 Service no. OTT 82 Seat no.U4
Kindly help me
My phone no. [protected]

Im travelling from hyderabad to hubli.

Main bus no : ka51ad0485
Service no: ott - 79

While booking this bus it showed me l17 and l18 are two different seats. But for my surprise both are in same compartment with conjusted seating arrangement.

No bedsheet and seat is also torn. It is sleeping coach ac.

I would have added photo but the size is 2mb only

As i liked the orange service i've booked the ticket in orange bus service but
Please read below my pain with your patience and your team good story.

We have faced a worst experience never before with your service.
Situation:
We are waiting for bus at near fire station paradise, hyderabad before starting time only.
We have called to the given numbers, one number is not reachable and another number is wrong number.
After that called to your customer care, they have forwarded call to the driver, he said i've called 3 times but you are not responded (We have not received any call at least and they said have a proofs.
I asked the proofs to send mail (5 times called to your customer care for the proofs) to my mail id they didn't send (Why because they didn't called me)
All the time your customer service will send the mail in 10 minutes.
Your team: bus already left, your team said go by metro and catch the bus.
Due to this reason i've taken a half day leave to drop my wife at lb nagar (My loss).
After enquiry at lb nagar branch, there has no bus service at that place (Please don't play games with the customers). Then why do you put the pick up point at paradise and how can they said the bus is already left.
Hope you understand my situation and do needful.
I can ready for any type of enquiry for justice. Do your team can prove your team is right??

Your team have any proofs send me (I asked lot of times for proofs to your team who has called). If you really required i will provide call log from the (Airtel office) and cctv footage from the police department.

Story line: the pickup bus service is not their at the location but your team says we have called you but have not received so we went from that place.

Hi this is gopi from hyd. Bus num ap 16 tj 6132 service num ott166 cleaner and driver was taking to rubish. Mostly clenar was drunked. Present i’m on the way to hyd our travels. If you are not responding my msg definitely i’ll complaint the police station and human court. Bus came to 15 m late. I was just asked 2m for toilet brake. So cleaner was used unparliamentary language 😡😡😡. We are booked 5k rs tickets but we they people are not giving minimum respect..’

We travelled on feb 7th night from vijayawada to chennai. Our bus came 3 hours late. We were standing on the road in the middle of nowhere waiting. What was horrible was, after a point they travels driver, manager and customer care stopped picking our calls. Finally they arrived and were unapologetic.
We pay so much and book ac sleeper (Lower) to get good sleep. Middle of the sleep at 4 am, we are asked to change bus, saying there was an issue with bus. But it was a lie. As people from another bus were getting into this. They didn't get interstate permit probably. And making us suffer.
In the next bus our seats were taken and we were ordered to take any seat. Finally we got one just behind driver (Which was also messy and just used by others) and suffered rest of the way with honking noise, reached destination 4 hours later than promised. Horrible experience!

Horrifying experience traveling with Orange Travels on 26th Jan from Belgaum to Bangalore, OTT 1046. The seats were infested with hundreds of bed bugs causing insect bites all over the body and sleepless night. Orange travels has not taken any responsibility in resolving this complaint despite repeated follow-ups. The customer care call seems to be an eye-wash with no substance.

Dear orange travels team

This is to inform to you that we have book a travel ticket from your agent and we pay amount 1365 by my debit card on dated 16.01.2020 on more time amount deducted from my account on dated 27.01.2020. My account statement attached for your reference.

Please note : - if my amount not refund in one working day so we are choose onather way against you..

Regards
Praveen bajpai
[protected]

My details are as follows

Trip summary

Ticket id : tp[protected]

Chennai

Perungalathur [protected], [protected]

Kanyakumari

Kanyakumari (Pickup van/bus)

Saturday, 04-01-20

6:15 pm

Orange tours and travels grand

Seat (S) l10

This is the horrible journey and merciless journey which i have ever come across.

I booked the ticket from chennai to kanyakumari and the bus reached nagercoil and i was asked to get down at nagercoil @ 4.50am and from there a van / cab service will be organised.in spite of me briefing the driver and staff that am a lady traveling alone, as the bus mentioned to kanyakumari, haven't arranged any alternatives to reach home. And as we know due to winter it was extremely cold, chill and very dark.

Those merciless staffs haven't heard anything and left from there leaving alone, i was all along from 4.50 am till 5.45 am waiting there hoping alternatives will be organized but no one was even interested to do their duties.

This is really atrocious. I am going to file a consumer case against this pathetic service of orange travels and please no one use this travels. Unprofessional travels. You guys never see the safety and security of the female passenger?

* i want to know the action taken and also i want the compensation for causing me physical and mental frustrations which lead to health issues.