| Address: 1206, SidhachalPhase 5, thane w 400610 |
Filed 6 complaints so far. They have been repairing the fan instead of repairing. While customer service is able to track the purchase date (October 2019), Mr Ranjit Chaurasia, customer service head has been asking for warranty card. Most of the complaints get automatically closed.
For e.g. some of them are below:
“Dear Customer, your call no, C[protected] has been cancelled. For further assistance please call [protected]
Dear Customer, your call no, C[protected] has been cancelled. For further assistance please call [protected]
Dear Customer, your call C[protected] has been registered, share your experience. Highly Satisfied - 2200 Satisfied - 2007 Dissatisfied - 4798, for any further asst, call [protected]
Dear Customer, your call C[protected] has been registered, share your experience. Highly Satisfied - 7723 Satisfied - 7825 Dissatisfied - 2662, for any further asst, call [protected].
Mr Ranjit needs reminders and shows unprofessional attitudes that is not customer centric. Not expected from service head.
Anil
[protected]
Orient Electric India customer support has been notified about the posted complaint.
wrote:
Mr Jagpal and team.
Shame on you guys, you are unprofessional and incompetent. You show no respect to your company and a disgrace for your employer...
Knowingly I do not expect any response from you guys but I will perform my part of duty to remind you of your unprofessionalism..
Regards
Puneet
Sent from Yahoo Mail on Android
On Fri, 4 Sep 2020 at 11:07 am, Puneet Pankaj
wrote:
Jagpal ji,
Ab kya excuse hai, since 4 days have past.. can I have what is the current situation...
Regards
Puneet
[protected]
Sent from Yahoo Mail on Android
On Wed, 26 Aug 2020 at 12:48 am, Puneet Pankaj
wrote:
Mr. Jagpal,
Are u the silent spectator here. Can you revert with exact details.. as we can see customer service represents here as bunch of idiots with no responsibility...
Hope to here a positive response after few words of encouragement.
Regards
Puneet
[protected]
Sent from Yahoo Mail on Android
On Thu, 20 Aug 2020 at 2:52 pm, Puneet Pankaj
wrote:
REMINDER - 4
On Tuesday, August 18, 2020, 12:38:12 AM GMT+5:30, Puneet Pankaj wrote:
REMINDER - 3
On Tuesday, August 11, 2020, 10:30:37 AM GMT+5:30, Puneet Pankaj wrote:
Today is 11th Aug, pls revet with absolute date of delivery, do not give a random window of another week.
Regards
Puneet
[protected]
Sent from Yahoo Mail on Android
On Tue, 4 Aug 2020 at 2:54 pm, Customer Connect
wrote:
Dear Sir,
Greetings from Orient Electric!!
We would like to apprise you that we got the approval for replacement of the faulty Hand Mixer.
We will arrange the dispatch via courier service, hopefully it will be delivered to you in next 10-12 working days, please be rest assured, we will keep you posted on the development of your case.
We are always there to support you and assure you to provide the best services.
Regards,
Customer Connect
Orient Electric
Email: - customer.[protected]@orientelectric.com
Helpline number at [protected]
From: Customer Connect
Sent: Tuesday, August 4, 2020 2:26 PM
To: [protected]@yahoo.com
Cc: Jagpal Singh
Subject: RE: replacement required for Orient electric hand mixer
Dear Mr. Puneet,
Greetings from Orient Electric!!
Firstly, we would like to apologize for the inconvenience caused to you during your recent interactions with us.
We would like to apprise you that we have raised an approval request to senior management for replacement of the faulty Hand Mixer.
We expect the approval in next couple of days, please be rest assured, we will keep you posted on the development of your case, once we get the approval.
We are always there to support you and assure you to provide the best services.
Regards,
Customer Connect
Orient Electric
Email: - customer.[protected]@orientelectric.com
Helpline number at [protected]
From: Puneet Pankaj [mailto:[protected]@yahoo.com]
Sent: Tuesday, August 4, 2020 2:18 PM
To: Jagpal Singh; Customer Connect
Subject: RE: replacement required for Orient electric hand mixer
Can I get a reply atleast, this is very unprofessional
Regards
Puneet
[protected]
Sent from Yahoo Mail on Android
On Fri, 31 Jul 2020 at 10:22 am, Puneet Pankaj
wrote:
How long do we have to wait???
Sent from Yahoo Mail on Android
On Tue, 28 Jul 2020 at 7:22 pm, Jagpal Singh
wrote:
Dear Sir,
Good Evening!!
In the continuation to my recent discussion with our team, I would like to apprise you that we have raised product replacement approval.
We are expecting it in a day or two so that we can dispatch the product directly at your place.
Kindly allow us some time, we will notify you once we get the approval.
Assuring you best of our services at all times.
Jagpal Singh
Manager / Customer Service
Orient Electric - a CK Birla Group Company
240, Okhla Industrial Estate, Phase III, New Delhi 110020, India
M. +91-[protected]
www.orientelectric.com
Fans | Home Appliances | Lighting | Switchgear
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From: Puneet Pankaj
Sent: July 27, 2020 6:34 PM
To: Customer Connect ; Govind Singh
Cc: Jagpal Singh
Subject: RE: replacement required for Orient electric hand mixer
Mr Jagpaj ji
Pls let me know by when can I get the replacement..
Regards
Puneet
[protected]
Sent from Yahoo Mail on Android
On Mon, 27 Jul 2020 at 10:08 am, Customer Connect
wrote:
Dear Sir,
Greetings from Orient Electric!!
Thank you for contacting us. We sincerely regret for the inconvenience caused to you.
We have registered your complaint (Ticket Id# C[protected]) and notification has been sent on your registered mobile no via SMS.
We have also shared your case details with our branch service manager (Mr. GOVIND SINGH-[protected]) who will contact you soon & resolve the concern.
We are always there to support you and assure you to provide the best services.
Regards,
Customer Connect
Orient Electric
Email: - customer.[protected]@orientelectric.com
Helpline number at [protected]
From: Puneet Pankaj [mailto:[protected]@yahoo.com]
Sent: Friday, July 24, 2020 6:49 PM
To: Customer Connect
Subject: replacement required for Orient electric hand mixer
Dear Customer care team,
As per discussion with Priyanka from your team, sharing the purchase invoice of Orient Electric Hand mixer.
This was purchased on 14th June 2020 and is not functioning now. The product was purchased with 2 years of manufacturer's warranty, hence please replace it at the earliest.
Regards
Puneet
[protected]
[protected]