OYO Rooms Complaints & Reviews

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: I booked a hotel in Nainital through OYO on 2nd July 2021 after paying 50% advance but on the next day I received messages that on account of not paying money our booking is not confirmed. After calling OYO CUSTOMER CARE several times, they told us that no booking amount is received from my side though I have the evidence of GOOGLE PAY HISTORY where transaction is shown as completed. After that I booked another hotel by physical visiting Nainital. OYO told me that my money is not credited to their account and will be returned by to my account in a week but today when I called GOOGLE PAY CUSTOMER CARE, they told me that your payment was successful and credited to OYO successfully. Therefor I want to lodge a complaint against FRAUD committed by OYO on me by taking my money and not confirming booking by saying that no money is received and pay money again. So I request you to please help me out in this issue as there are several other customers who are cheated in the same fashion by OYO HOTELS and this is their way of earning and cheating us with our HARD EARNED MONEY. Even in that tension of loosing my money we also got an accident near Nainital which cost us around Rs.40, 000. So please cooperate and help me in this issue.

The issue that I have experienced was: On 9th July I had booked the room at around 8:15 PM and reached the property around 8:30 PM. As soon as I entered I could see drunk people all around, unhygienic place, toilet smell all around and a very bad ambience. When I complained the same the manager told me that you can cancel your booking and you will get your full refund. But when I called up OYO customer care I did not get any help, instead I was blamed for not having valid ID proof which is absolutely wrong. I waited for full 3 hrs. on the street but I did not get any help from OYO customer support though I had not checked in to the hotel. As per the policy booking done before 9 AM gets full refund but I had done booing in the evening and cancelled it within an hour due to the unhygienic conditions. So why am I not getting the full refund.

It occurred on: 9/07/2021

Please give my full refund since I had not checked in to the hotel seeing the condition of the property. It is not secure for a girl to stay within drunk people.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Jasmine Dash

Booking reference: E1NG9729

I made a booking using the app and the payment was completed using google pay, however the booking wasn't confirmed. Very unhappy about this.

I made the payment using google pay, money was deducted but the app said booking not confirmed. Please process a refund for the same

I made the booking through the app, and proceeded to pay using google pay. However the payment was dedcuted from my account and the booking showed failed on the app

Recently I visited to mentioned oyo room which I booked by paying in advance. And my concern is about security, safety, cleanliness, etc. One of the oyo employee appoint over there has leaked my partners id which not the actual policy of the oyos, most of time I request to oyos complaints but no response from their side. That hotel was nothing like oyo which I used before. There was dirty & unclean rooms, no water, not even fans...

I don't know how to cancel their membership so in future no one face the same issues.

Even though I told to OYO executives to check with the reviews on Google about SPOT ON 69340 Hotel Nagpur and cancel their membership as soon possible.

Please look into it if OYO really want to keep their ratings.

We were charged high at hotel
We were not given any facilities
There was no electricity in hotel
They charged us even for water separately
They changed our two rooms.

Amount deducted but booking not and thats why I can’t get any booking id to contact with customer care…

Hello wanted to let you know about the service and support that i have got from OYO side is the worst ever service nothing has been done until now and when i called they kept saying the server is not working properly. And here i am still stuck in the same worst ever hotel stay i have ever been to. I never expected such a behaviour from oyo side although i was told that i would receive a call after i forwarded the mail, yet no one even bothered to call me

I had booked a room and had paid the security deposit+rent before moving in. But when I came here, I was assigned a very dirty room which is not a part of Oyo Life that has no proper kitchen and has a very dirty bathroom. Now, the property manager told me that I should checkout from OYO and pay the rent to the owner. First of all My money got wasted for such a small and dirty room. Moreover, if I checkout now, I will be charged by OYO 1800/- rs. And no one from OYO picks up calls. The customer service is pathetic, never attend the call and the area manager's mobile always shows switched off. Also, I am unable to do anything from OYO app as there is nothing except the notification to pay the next rent, else I will be charged or my security deposit will not be refunded. Now I feel helpless.

Following are my details:

Room No. - Booking 103-103a
Building ID - 87463
Building Name - MUM1567 | 5 min from Aroli Station | Nearby Mindspace Park, MIDC INDL Area, Wipro,
Siemens
transaction ID is - zYFVFIq055YQMok8teyOWhqk

I made a booking in OYO 75804 JJ International on 4/07/2021 at around 9pm and they asked to pay Rs. 493 and I did the same. But I didn't received any confirmation from their end so I made a CALL TO their CUSTOMER services. They told that they haven't received the payment and my money will be refunded within 24hrs. and they asked to make another booking and suggested another hotel and I made another booking same day. On 5/07/2021 I again made a CALL TO CUSTOMER care around 10 am and I came to know that that booking wasn't cancelled. I asked them to cancel from their end and they did the same and told that the money which I paid will be refunded 24hrs. But till date I haven't got my money back. And whenever I CALL TO CUSTOMER care regarding refund they just ignore me like I am a dog and barking like anything. I am fed up with this company's services and never use its services again and never recommend any other person. You people are fraud. You ###, return my money.

Please delete my review with booking id UVCW5632 which is not properly described, perceptions may be different for different users.I have talked to customer care but request not fulfilled

I recently booked an oyo for 2 nights and paid 1194 online through paytm.
The payment was successful, but in the oyo app, it shows booking failed.
I didn't get any booking id also. When i checked with paytm, they said payment is success from their end and it's an issue at oyo side. Now, the money is deducted and my booking is still not completed. And there's no
easy way to connect with your support, unless you have a booking id, which in my case, i didn't get. So i contacted and they said there's a booking number but it's showing payment processing, and told me to wait. Please resolve this asap in return my mone

I booked a hotel from oyo but hotel deny my booking and i contact to oyo and oyo also deny my refund and says me nonrefund
I not stay on that hotel and oyo not refind my rupess

On July 1, 2021 at 11.30 am i have booked a hotel room via oyo app at Hotel Holiday Palace, sivasagar, assam and my booking id is UH7M3850. But when I reached the hotel, the hotel was unable to provide me the room as they are already full. So after 20 minutes i have cancelled the booking on app but Oyo did not refunded the amount by saying that they dont allow any chekins after 12 pm. So if they dont allow chekins after 12 pm so why they have recieved the booking amount from me?
So, therefore I request you to kindly help me out to receive my refund amount which oyo looted from me by saying there idiotic policies. They are jus making these policies to make money within 20 minutes by doing nothing

Sir/Madam, as per booking number HN3H4569, the hotel where I checked in is found to be very unhygienic for which I have to check out instantly.So I request you kindly to refund my booking amount of Rs.2183.00 as soon as possible.Thanking you.Yours faithfully, Rabindra Nath Deva Sarma

Sir/Madam, yesterday I booked a hotel room through your oyo app for 3 night's stay in Chennai through SBI Internet Banking amounting Rs.2424.00 The amount was debited from my savings account but room is not booked.How and when the money will be refunded? R N D Sarma

I recently booked an oyo for 3 nights and paid 4, 646 online through paytm.
The payment was successful, but in the oyo app, it shows booking failed.
I didn't get any booking id also. When i checked with paytm, they said payment is success from their end and it's an issue at oyo side. Now, the money is deducted and my booking is still not completed. And there's no
easy way to connect with your support, unless you have a booking id, which in my case, i didn't get. So i contacted ([protected]), and they said there's a booking in my number, but it's showing payment processing, and told me to wait. Please resolve this asap, and confirm my booking.

Registered phone number : [protected]
Attaching transaction confirmation screenshots below.

Hi, I had done a booking through OYO Rooms mobile app for me and my mother at a hotel named Collection O Deccan, Pune. We had initially booked for 5 days from 23rd May, 2021 till 27th May, 2021 but due some itinerary changed, we did a early checkout 1 day before. I had paid the entire amount of ₹ 5299 for 5 nights. But as I checked out early, so contacted OYO for refund and they agreed for 1 day refund amounting to ₹ 1004 to original mode of payment June 6th, 2020. But as of today, 28th June, 2021 despite multiple, I guess 50th follow ups they still haven't refunded my money. They are sending emails, saying we have refunded but it has not been credited to my account yet. It has been more than 1 month. Also, the customer care people are not replying to the query.. Please initiate legal action against these fraud people and get back my money.

The accommodations lacked many items that were advertised in the booking :
1. no safe
2. no coffee maker
3.no microwave
4.no alarm clock
5. no hand sanitizer.
6.The breakfast was unavailable even though it was advertised in the booking and on the marquis outside.
7. Nothing was said about a security deposit until we checked in.
8. the phone did not work
9. The elevators did not work . We were unable to haul our luggage to our room, therefore, we were moved to a room on the first floor with queen sized beds and instead of a king.
10.Had to ask that our room be refreshed with towels and toiletries.
11. This establishment was definitely understaffed. I would not recommend this hotel.
12. Due to the deceptions and lack of many ammenities we faced we would like to be refunded our money. Our confirmation # [protected], pin code: 4048
Thank you, Donald Frost