OYO Rooms Complaints & Reviews

I had paid for 2 days and the hoteliers had made me cancel and asked for his refund, but the refund has not come yet and now he is refusing. What should I do

please help me?

On 28 Feb i made a payment to book a room in oyo, money has been deducted, receipt was also generated but room was no booked ..the amt. was 1447 .gpay has confirmed that money has been credited but oyo are denying it. never expected from this from oyo, and their oyo assistance is worse, .pathetic. I want a refund for the same

Hi team,

I had the worst experience with Oyo rooms.
There is no clean room, rude staff, google map issue. Security issue and washroom also not clean.

Please refund my amount

Thanks & Regards
Avdhesh Kumar

I booked oyo metro view inn on 28 March and paid the payment online through oyo apps but the booking was not confirmed as app was saying to pay extra 365 rs and then I called the oyo customer service for my refund then your executive initiated another booking without my permission and made me pay 239 rs and then cancelled both the bookings without my permission and now I have lost 1000 rupees and I want my whole refund of both the bookings.

This is regarding my stay Q0584298.

I have had the worst of the worst experience at my stay.
The hotel is so unhygienic and very dirty!!!

During this COVID19 situation the govt has requested to follow strict rules yet you guys have are doing the opposite.

I have taken images of the dirty walls, insects, wooden cupboard, wet walls, very dirty bathrooms etc.
The TV did not work.
I paid 1, 599₹ to get a very bad hotel.

THE CONDITION IS JUST PATHETIC.

Now comes the part where I tried contacting the support team over call, apps, emails etc.
None have helped me out and all are so unprofessional none are tried on how to talk, behave with a Customer.
They abruptly cut my calls, my call just went in a loop. I tried contacting escalation team for almost an hour+ yet no response.
Very unprofessional behaviour.
Worst experience ever.

I’m just so much angry and hurt, I have paid 1, 599₹ To get this?

PFA the images of the hotel and the call recordings from the support team.

REQUEST FOR A FULL REFUND OF MY MONEY AND NO MORE INTRACTIONS WITH OYO TEAM.
THIS IS MY LAST STAY AT OYO AND WILL NEVER USE OYO OR REFER ANYONE TO USE IT.

PLEASE HELP ME GET A FULL REFUND ON THIS PLEASE.

Regards,
Kiran

I am Rishabh shrivastava
Sir me mathura 25/02/2021 ko aaya tha or mene wha par oyo se room book kiye jo ki prepaid the phir aapke oyo team se kisi akash kumar yadav ji ka call aaya unhone mujhse meri already booked huye room ko cencel krne ko bola ki me apke liye 1 hi room me 4 guest kr deta hoo to unhone mujhse mere booking bebkoof bna kr cancel kradi or bola ki apka refund aajayega 2 hours me or new Booking kraoge to hi refund aayega please help me
My first booking id :- XFYI6709
My second booking id :- YLXB5471
Please check

On[protected] I mase a booking of 883 rupee to Oyo room via Google pay. And money is deducted from my bank and also full traction I'd is showing into the Google pay and I call to Oyo care about it, they not resolved my problem infact they say the booking id not present it means no booking. I am a student and barely manage cash but this showing cheating or inresponsibility.
I want my money back

I have booked a hotel in Alwar and I have paid the amount as well but no confirmation was given neither my booking was done and no booking id was given

I booked with I'd VUoI8469 hotel city palace Kanpur, in this I check in early morning 6 AM for that you are changing huge amount Rupees 2238 which is unlawful, so I want do proper charges in this

Hi Team,

I have cancelled my booking for OYO Homes Capital O 13787 where booking id: JDNV[protected] on 6th January 2021
where the Service team said a refund of amount 3370 amount will be credited to my account. But almost four weeks passed not a single amount has been credited to my account. When i tried calling the accounts team they didn't responded.

Kindly help me.

Thanks
Sidharth

I made a payment of 1090 through phonepe to book room in oyo townhouse but amount debited and room booking is not done so I waited for a lot of days to get refund contacted customer care a lot of times and also mailed them but no response
Booking code is H5NS5069
Didn’t expect this from #OYO

I had made a booking from 21.02.2021 till 27.02.2021 for a room at Spot on 73468 Destiny Inn and paid the full amount. the company has cancelled my booking on their own on 24.02.2021 as early check out and processed the refund. I asked them why this has happened they said it is a technical mistake and you have to make a fresh booking with new price tariff. This is total breach of trust, Please look into the matter urgently and oblige.
Regards
Angad Ojha

Hi,

I have booked a room via OYO RX1C1670

I was booked near munnar and the actual hotel was booked 40Km away from the location i wanted. When i go there i was shocked. So i tried to cancel the rooms to know the refund value. But in the app they had only cancel booking and modify booking option alone. I just clicked cancel booking without any information it got cancelled directly. After that i tried to contact OYO customer care and even the hotel i have booked. No one picked up the call, and i manually booked hotel with local agents.

I have made a payment to oyo using my Google Pay. The money (1918 Rs.) was deducted from my bank and I was redirected to the app. But in the bookings section, I can't find my booking.The payment has now passed but i want a refund for the payment. Please refund the amount in my bank this was highly inconvenient. They didn't even show a payment failed message.

Hi,
I'm Sharath Manoharan from chennai. I book my oyo room in OYO 6869 Ecr Grand Resort on 20/02/2021 booking ID BDN86707 & ID ZOUR8902. i wanted to book a hotel for 2guest but due to the technical error it got entered as 1 guest so i spoke with your customer care subhojith. He told to me cancel and book it again and he assured me that he will get the refund amount of my 2 booking id of two 1162 amount. Please help me in getting my refund. My registration number is [protected].

Hello,
I booked a room on[protected] and I paid the full amount they asked through oyo website .
I got a notification that your room was successfully booked
Then about an hour later, I got an another notification that YOUR ROOM WAS CANELLED .
I'm contacted oyo customer care through both chat and call support
They told me that as per there policy my amount is not refundable .
I can understand your policy and I'm aware of that .
But in this case my room is cancelled by OYO.
So it is not my problem, I lost my amount because of yours.
I lost 790 rs /-
Booking ID - BFFW7356
Booked by - Aswin Ghosh
Booked date :[protected]

So I tried to booked a hotel by oyo app but it failed and my money wa deducted and the booking was not done. So I want my money back...

Prepaid booking ID is not showing in Oyo app and website. I have paid full amount and they didn't responding over the call.

Prepaid booking ID is not showing in Oyo app and website. I have paid full amount

My booking id VBHL7493.

I have made booking with oyo after confirmation of customer executive from oyo.They charged me 3800+ for 4 days from 03-mar-21 to 07-mar-21 .Then i have paid 767 as a booking advance on 18-feb-21.

Suddenly amount rise & new amount is 7k+ .This is very cheap things that i have already heard before ago from oyo.