OYO Rooms Complaints & Reviews

I have booked a property on oyo rooms and after 15 mins I have cancelled it as I mistakenly booked it and paid in advance by googlepay
But i didnt received my payment back from the company end till this day...
My booking id is Y7YU3732
I have called several times to customer care and every time I told them every details but they said that this is not our department and we are transfering your call
And everytime they cancel my call in middle of discussion...
I am worry about my refund as I am not finding my cancelled booking listed in my oyo app...
They just vanished my cancelled booking details from app...

Hello,
i purchased oyo wizard gold membership yesterday, but i haven’t received any reward coupons that they are showing in the app that we will get if we upgrade to gold membership, i haven’t received any sms related to bitcoins rewards.
My email is- [protected]@gmail.com

I purchased oyo wizard gold membership, money was deducted from my amazon pay account but wizard gold membership status is still showing pending.
My email id is- [protected]@gmail.com

I have booked oyo on July 30 to 31 2021 (booking id: GWH11665), to my mistake I couldn't reach on time and couldn't cancel cause I was unfamiliar with the app, I phone the customer service and they said they can't refund so I wanted to book again on same hotel, same number, I've decided to book through phone and number which I've contacted is my previous(GWH11665) booking number tat person asked for my watsapp number to send details which I have a account but I don't want him to book in that number .he by mistake booked in watsapp number and I've lost 757rs . They r now saying sorry can't refund new.the phoned booking id new is (NZE26607)

They have multiple phone numbers, that has been calling advertising their availability. This has happened after I had contacted one of their town houses for enquiry, and they got my contact number. This is spam and not what we signed up for. They better stop exploiting the customer data that they get. Stop bothering us unnecessarily like this.

Book room but not recieve booking id my payment in your account

I was trying to book OYO room for three persons at Aurangabad, Waluj MIDC on 24th July 2021 at around 10:45 PM for Rs. 999.00 by phone call on phone no. [protected]. The booking ID shared with me was Z1L19756 and the room booked was OYO22999 Hotel Khandil. Your representative have shared one link with me on Google pay, and asked me to pay the advance of Rs. 250.00 through Google pay. The balance amount was to be paid at the hotel. I have paid the amount of Rs 250.00 through my Google Pay account linked with mobile number [protected], but the booking was not confirmed, and after few minutes it was cancelled. The screen shot of the messages and the Google pay acknowledgement is also attached herewith the complaint. I therefore request for the refund of the advance at the earliest.

Hi team,
To get your eyes on issue for my booking id JLD98974 hotel name capital 0 80472 hotel c-30 greater kailash on date 24 july 2021.
I booked the hotel from oyo app
I had the worst experience at this hotel. The sitation happened during our stay was very shameful and we are still shocked because of that.
Me and my partner were in the room at that time of 11 in the night on 24 july and someone from the hotel...

I have complaint before on July 13, 2021, but and not received any refund from your side You guys are not giving me any solution i have received a call, and your representative has given me a commitment before but didn't receive any refund yet.

I booked a hotel through the Oyo app..while doing the payment through PhonePe, the money got debited but no booking id created and no booking happened on my PhonePe it is showing ..amount was transferred to the Oyo merchant successfully.

on that note, I'm in hurry and I made another booking because I need a room asap
but again the same thing happens money was debited but didn't receive any booking

after 5 minutes 2nd booking show up on oyo app and after 10 minutes the 1st one showed my amount debited both times
1st time booking - 963/-
2nd time booking - 1, 255/-

I booked one room for one night 23-24 June 2021 in OYO 77436 mahalaxmi park hotel, Chennai for my father. He was wrongly charged with additional Rs200 in the name of sanitisation charges. Since I had paid the entire booking amount beforehand online I could not cancel the booking. I have complained the same on the app but no response as the hotel manager is denying that he charged extra. The booking id concerning is HFDC2563.
The same hotel charged extra for me the next day also quoting same charges but I got the same back by complaining on the app . But the booking HFDC2563 extra amount has not been refunded yet. Oyo has denied the refund stating that the hotel manager did not charge anything extra, kindly tell that how a hotel will charge extra on one day and won't charge extra the other day?? The hotel is charging extra from all the customers. Kindly look into the matter and get me my refund.

Check denied at the time of booking date due to self made age restriction, according to property manager age should be greater then 18years 6 months at the time of check-in.

Already logged complain regarding the same and spoke to Suddajit Saha from Guest Experience Team on same day, i asked to connect me with his superiors because didn't received any satisfactory solution regarding my concern.
Instead of arranging call, he closed my complaint and also cancelled my booking without taking me in confidence.

In the meantime dropped couple of emails at [protected]@oyosupport.com and tried on helpline number as well, but no response.

Due to denial i didn't stay, i want refund ASAP.

Kindly look into this matter, you can also go through IVR and check conversation between me and Suddhajit Saha.

Booking Details are as below:
Dear Customer, your booking ID JH8M7453 with OYO is confirmed.

Hotel name : OYO 76761 Kaustubh Inn
Check-in : 21 Jul, 12:00 PM onwards
Check-out : 22 Jul till 11:00 AM
No. of rooms : 1 Classic (2X) Room
Number of guests : 2 guests
Address : A4 patel garden, Dwarka, Dwarka Tehsil, South West Delhi, Delhi, 110078, India, Delhi
Reason for Denial : Age should be greater then 18 years and 6 months.

We sent an E-mail regarding terminating the contract with OYO rooms on 3rd May 2021. We were supposed to get the NOC in a month along with the due amount but ever since then our hotel has been blocked from all the OTAs and they have added up no show/fake bookings to the accounts so that they can demand money from us even though they were supposed to settle our balance. None of the associated respond to my messages and they never pick up the calls. De listing hasn't been done either so far and it's been more than 2 months by now. While signing the agreement they promised and sent a mail to give the OTA credentials along with NOC within 7 days but they havent. The employees who were involved were Amrit Kumar and Binoy Mishra.

Hotel Padmini International

We sent an E-mail regarding terminating the contract with OYO rooms on 3rd May 2020. We were supposed to get the NOC in a month along with the due amount but ever since then our hotel has been blocked from all the OTAs and they have added up no show/fake bookings to the accounts so that they can demand money from us even though they were supposed to settle our balance. None of the associated respond to my messages and they never pick up the...

Dear,
On 17 July 2021 we was booked a hotel VINAYAKA INN DELHI multani Dhanda, Pharganj. When we visit at the property we found 4 drunk persons they was steering and comment on my gf. When i was complained to hotel manager he said anyone can check in in this hotel it doesn't matter how they behave or how much they drunk. That's why i was cancelled the booking but amount is not refund to me till now. when i can for refund at OYO they told me you can't get your money on cancelation after 24 hours.

So, please tell what should do when someone misbehave on spot on property he can't get any refund?. If not then why didn't you check your property decorum on daily basis or why not generate a SOP to avoid drunk persons or all that. First time I am very disappointed to the OYO, its not good for me even not for any other costumer.

Kindly an action about that and such types of hotels, because we can't see hotel decorum on OYO app in photos or nor give any review before check in or check out. Try build your best costumer relations which are not so good.

Complaint no [protected]. I made a complaint on 17 July but today is 21 july 2012 they just kept making a fool to get a solution within 24 hours. but now customer care agents started disconnecting call and put on hold. never saw such customer care handling without solution

Dear Oyo Team,
I have paid the booking amount for my hotel and money has been deducted from my account but my booking is not shown.
I called the customer service and he is saying my money is on hold and it will be refunded but its not refunded yet.
This behaviour is not acceptable, please refund my money back.
My registered email ID- [protected]@gmail.com
Booking done for 24th July'21- 25th July'21 in Bengaluru.

I was told by the hotel that they do not provide the complimentary breakfast, and oyo just wrote it on the website.
But while booking the hotel I was shown that it had the complimentary breakfast.
I have contacted many executives on the oyo customer care number, but they are declining my call after hearing about the complaint.
Should I take some other platform to solve this issue?
Please contact me asap.

I booked the hotel in Coimbatore and I processed the payment 3 times. First couple of times I made through paytm while making the payment through Paytm the amount has been deducted both the time but it OYO executive said the payment has been failed. I have been trying to reach the service desk but there is no proper way in connecting with them.

Very worst customer care support if we have any issue after the booking.

I once visited and stayed for a night with my sister and a friend at an oyo. I didn't have the identity proof immediately but I send the photograph of my adhar card to the staff at the reception as they told me to do so before checking out. After two years a random message comes from a random number to me which I was shocked because it's about my privacy and this guy was blackmailing me. Whatever he said in the chat is not true. Only that I checked in with my sister and my friend for a night at the hotel. This is a violation of my privacy and there's no confidentiality as stated by oyo. They should check before keeping untrustworthy staff members. He was harassing me. I tried calling on OYO customer care but there is nothing available to file a complaint. So many people trust and stay thinking they are safe, their details are safe with them but this is not true. Please look into the matter immediately because people like him can misuse any personal information of someone anytime. Specifically women's information and harasse them.

I haven’t received my refund yet.
And the bank reference that you guys have been giving, my bank says that there’s no such transaction