OYO Rooms Complaints & Reviews

I haven’t received my refund yet.
And the bank reference that you guys have been giving, my bank says that there’s no such transaction...

I have been using OYO since long time and previously it was working well and had set some standards. But now it’s services are deteriorating. Firstly, they have no legitimate authority over their partner hotels. Secondly, the pictures the show in their app is totally different from reality, the hotel owners themselves criticise OYO . Thirdly, there will be no customer service or helpline to resolve the problem, they will just listen to...

I tried to book a room on July 14th 10.25 PM using paytm. The transaction was successful and money got debited, but no booking id was created....

Booking no : J0X14100
Date of payment: 13 July around 10.30 pm
Issue filed : 10.45 approx
Amount: 700 rs

Issue : the property was shutdown and no electricity.
Scam property.

Did not stay and refund was not given.

Pathetic experience and oyo rooms is a real scam organization....

I booked a hotel through the Oyo app..while doing the payment through PhonePe, the money got debited but no booking id created and no booking happened on my PhonePe it is showing ..amount was transferred to the Oyo merchant successfully.

on that note, I'm in hurry and I made another booking because I need a room asap
but again the same thing happens money was debited but didn't receive any booking

after...

Worst hotel experience, I booked AC room on 10th july 2021 from oyo app and on check in I was denied check in, first the receptionist said they didn't have any rooms available and offered to give a non AC room. Oyo customer number kept me on waiting call list and dropped every 15min this kept on for almost an hour. The hotel owner asked me for additional 1000/- rs for AC room saying that the amount mentioned on the site is too less to offer...

I booked a hotel through oyo app..while doing the payment through phonepe..money got debited but no booking id created and no booking happened...in my phone pe ..it is showing ..amount transferred to oyo merchant successful...so please look into this issue. Refund the debited money...

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: I booked a hotel in Nainital through OYO on 2nd July 2021 after paying 50% advance but on the next day I received messages that on account of not paying money our booking is not confirmed. After calling OYO CUSTOMER CARE several times, they told us that no booking amount is received from my...

The issue that I have experienced was: On 9th July I had booked the room at around 8:15 PM and reached the property around 8:30 PM. As soon as I entered I could see drunk people all around, unhygienic place, toilet smell all around and a very bad ambience. When I complained the same the manager told me that you can cancel your booking and you will get your full refund. But when I called up OYO customer care I did not get any help, instead...

I made a booking using the app and the payment was completed using google pay, however the booking wasn't confirmed. Very unhappy about this....

I made the payment using google pay, money was deducted but the app said booking not confirmed. Please process a refund for the same...

I made the booking through the app, and proceeded to pay using google pay. However the payment was dedcuted from my account and the booking showed failed on the app...

Recently I visited to mentioned oyo room which I booked by paying in advance. And my concern is about security, safety, cleanliness, etc. One of the oyo employee appoint over there has leaked my partners id which not the actual policy of the oyos, most of time I request to oyos complaints but no response from their side. That hotel was nothing like oyo which I used before. There was dirty & unclean rooms, no water, not even fans...
br...

We were charged high at hotel
We were not given any facilities
There was no electricity in hotel
They charged us even for water separately
They changed our two rooms....

Amount deducted but booking not and thats why I can’t get any booking id to contact with customer care…...

Hello wanted to let you know about the service and support that i have got from OYO side is the worst ever service nothing has been done until now and when i called they kept saying the server is not working properly. And here i am still stuck in the same worst ever hotel stay i have ever been to. I never expected such a behaviour from oyo side although i was told that i would receive a call after i forwarded the mail, yet no one even bothered...

I had booked a room and had paid the security deposit+rent before moving in. But when I came here, I was assigned a very dirty room which is not a part of Oyo Life that has no proper kitchen and has a very dirty bathroom. Now, the property manager told me that I should checkout from OYO and pay the rent to the owner. First of all My money got wasted for such a small and dirty room. Moreover, if I checkout now, I will be charged by OYO 1800/-...

I made a booking in OYO 75804 JJ International on 4/07/2021 at around 9pm and they asked to pay Rs. 493 and I did the same. But I didn't received any confirmation from their end so I made a CALL TO their CUSTOMER services. They told that they haven't received the payment and my money will be refunded within 24hrs. and they asked to make another booking and suggested another hotel and I made another booking same day. On 5/07/2021...

Please delete my review with booking id UVCW5632 which is not properly described, perceptions may be different for different users.I have talked to customer care but request not fulfilled...

I recently booked an oyo for 2 nights and paid 1194 online through paytm.
The payment was successful, but in the oyo app, it shows booking failed.
I didn't get any booking id also. When i checked with paytm, they said payment is success from their end and it's an issue at oyo side. Now, the money is deducted and my booking is still not completed. And there's no
easy way to connect with your support, unless you have a...