OYO Rooms Complaints & Reviews

This person Prateek Tyagi ([protected]) of your enterprise, has breached the customer confidentiality, and has provided my information to a random number of people and this has inturn caused me harm and has put me through a lot of trauma, through suffering for no reason or business of his.

Please take the rightful action on this person.

Hi,

I have called to OYO on 13/08/2021 stating that I'm not able login to the OYO app. I don't remember the person's name who I spoke with but I dialled [protected].

The same person have called me from his personal number ([protected]) at 01.30 am on 19/08/2021 and is talking inappropriately to me.

Is this how your software and your company works on customer service? People from your customer service takes customer's number and call them at midnight and talk inappropriately?

Very very unprofessional with OYO. Won't get a proper resolution for our queries, customer service team won't respond properly.

I want someone to tell me that person's name to whom I spoke to on 13/08/2021.

The room booked in Dove is not is proper condition to stay it has all fungus and very dirty, I have one day check-in and checkout and so urgently need another property to stay in.plz help

I paid 25% amount of the hotel booking as advanced payment towards booking the room and in couple of hours it got cancelled. Neither the booking got confirmed and the amount got deducted as cancellation charges

I have booked the hotel in Lonavala with booking id: ID: VW7R8307 with my mobile
I would like to modify this with 3 rooms, however there is no option to do that. Contacted the support team they said to cancel it and rebook again.
Support team said to you will get 100% amount return, not in app it is showing as Cancellation charge as 100%.. no amount will be refunded.
Again I have booked the same hotel with 3 rooms - WVH66914
trying contact all the ways through phone call, OYO assist, email - no response till now.
It's been 5 days. no response yet.
Ticket ID: [protected] | Ticket Type: Chat Escalations | Resource ID: VW7R8307 | Resource: Booking Reference Number
Twitter || Escalation || #8260111 -VW7R8307

I have called OYO for booking a room in Kodaikanal(Jul-30, 2021) due to some other reason I didn't book a room before reaching Kodaikanal. So I booked after taking my lunch. I had a call with the OYO agent and the booking was completed and payment is done. Agent asked me to keep the ID proof of myself and my wife with me and it's mandatory proof to check-in. After an hour's travel(deep Kodaikanal @ 3 pm) we reached the hotel. But as per the hotel rule, they won't let us check in because of the RCPTR test(Covid).
All is fine, but I and my wife are near to jungle and one last hotel is asking for this certificate. The issue is "NO prior info from the OYO agent".

Because of that, I suffered a lot and that trip is simply ruined and full of stress to find different rooms by hours of travel.

ISSUE: Refund is not happened till now

TICKET: [protected]

Be careful before reaching any online booking platform, Especially OYO..!

I am booking a room through your call facility. Room is booked and i am paying by using gpay. Transaction is successful but the room is cancelled automatically in 11.00 pm nyt, the reason is payment no received. I am called lot of time to OYO customer care. The put hold my call don't come back. I am send mail also. No replay.
Plz help me
User : Anoop Sebastian
Number : [protected]
I will attach all details below
Any clearly call me [protected]

Dear Sir,
This is regarding booking I/D M2W47866 which was booked by me at Prayagraj on 10/08/2021 around 19.30 hrs in Hotel bless in But when I reached to the hotel there it was not suitable for family, also there was no kitchen facility was there and the hotel staff was also not ready to compromise anything.
Immediately I called the Oyo Helpline instead of helping. He has booked another Oyo room and taken Rs 132/= as booking advance and he has not helped for anything in Night Nine O'Clock in the rainy season with a lady.
When I canceled the booking immediately you have returned only Rs 35/= as a refund when I complained through chat to Miss Tripathi she also not given any solution.
Suppose I would have stayed there and if anything happens with me or my family who will be responsible. because without any pre-assessment you are charging money and you are only worried about money.
As in this, I have not stayed anywhere but I have paid
Booking ID--M2W47866-- Rs 1235/=
Booking ID --R[protected]Rs 132/=
Total I have Lost --1367/= but I could get only writing a mail to you and struggling to get my money back.

Please solve my concern immediately and Refund my money

I have booked a room on 13 august 2021 ..
I have cancel the booking on 14 august due to some reasons the plan is cancelled ... When I check the refund status in the oyo application its showing that your refund is initiated in your account ...
But the money is not reflected in my account ... I have booked the hotel for 697 rupees aditi lodging and boarding badlapur west with the help of oyo application..
The money is not refelcted in my account plz help me..
Here are my booking details

Hi i booked hotel on oyo. First it was quite hard to find it. I called hotel they didnt even respond then when i reached hotel they made excuse that ur booking couldnt work they can get me room though at 1200 but i see myself checked in checked out on app even asked me how was my stay and all. However i was having bill of 599for room and 95 added for breakfast but they charged me 1200 and no breakfast provided. I called customer support for resolution. No one resond thr even. Even hotel quilt was blood spot. No one replaced that even.

We booked from oyo consumer number & the support person name was sushma .
1) She booked CAPITAL O75414 Hotel Dream Residency for us under the name Nitin Dwivedi([protected]).while booking she didn't mentioned that a negative rtpcr is required.Once we reached the manager 1 st denied that he hasn't received the booking n we showed him the booking id after which he waited for 10 min n den said that negative rtpcr is required which was clearly not communicated to us .when I informed that his both covid dosage is completed n he has certificate .den also he talked to us rudely we asked him for refundhe denied
2) We again called the support desk n the female employees o[censored]rs said that there is some mistake the hotel cannot denied the check in as it is not mandatory n she said taht she will connect me with the service desk after that she disconnected the call.
3) Again I called the service support desk Mr Imran got connected to us n rather den hearing us out he started lecturing us that you should know this n all n when I told him that they can refund my amount he rudely denied n said that we won't refund no matter what n disconnected my call.
Now with such a renowned company is doing this it's really disgusting

Hi,

Booking reference is aqmy3781

Oyo has not refunded my money against the double payment done. One is online and other to the hotel.

Refund is pending from January 2020.

I am trying to book a room. Amount is deducted in my bank. But room is not booked.. How to get my refund money

Hi,

I have booked oyo on 4th aug 2021 and make two online payments but oyo is refunding the extra amount to me as i have confirmed with bank they told me your bal has been transferred to oyo and oyo was asking for statement. i also have sent the statement to oyo.
now whenever i m calling oyo they are not answering me any thing they just cut my call also not responding on mail.

kindly help on it

Please find the below details

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: QS4C3870 | Resource: Booking

I made a Oyo room booking it on 7aug2021, firstly it show notification of confirmation of the booking, then later I was not able to find my booking so I tried one again, this time I made the payment as well.1499rs.

Later after some time, when I went to the hotel they denied the check-in reason is the payment not done, I showed them my deduction statment
Still the asked me to contact Oyo

I tried the same but no proper response from Oyo customer care.

Then some how I managed to get checkin by paying by cash only.

And next morning I checked that both my booking was cancelled. Still till date no refund is processed.

I want my money back.
Booking id 1- TP2E7371
Booking id 2- LHK77732
Date 7/aug - 8/aug/2021

Hotel yogiraj in near Jupiter hospital.

Attaching the deduction statement of my bank account.
And the hotel booking id and details

I booked 2 rooms at OYO Bristol on 25/06 for 6th August. I arrived with my husband and 2 children at OYO Bristol on Friday 6th August at 4pm. We had drove for 2 1/2 hours to get there for an event which we had tickets for starting at 6pm. This resulted in distress, disappointment and frustration for my family.

On check in the receptionist told us that the boiler had broken down the night before and we were unable to stay. There was no alternative arrangements made for our stay and no assistance offered.

The receptionist said that Central office should have contacted us, however we received no contact at all. I find it appalling that we were not notified of this issue when the hotel were aware - this would have given us time to either cancel the event tickets / find alternative accommodation / allow more time to travel.

With short notice we were unable to find local accommodation and had to stay at a hotel costing £420. The distance also meant that we were unable to walk to our event and had to catch taxis which incurred extra cost of £20.

You have offered to reimburse the cost of the room, however this is totally unacceptable. I expect the extra costs of £240 to be met at the very least. if I have to escalate further I shall seek extra compensation. I am not interested in who is at fault - OYO as the company should take responsibility for your dreadful customer services.

Regards
Kerry Duffy
40 -44 St Pauls Road, Clifton, Clifton, Bristol, BS8 1LR, United Kingdom

Hi Team,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: We (me with my husband) checked in our OYO (OYO Collection O 129 Sector 30, Gurugram) in afternoon. We went for dinner and outing in the evening and came back at around 11:15 PM. When we reached there the main gate was closed and no security guard was present. We kept on knocking the main gate and shouting and tried to find options for entering but we couldn't succeed. We called OYO Support (+91 [protected]) multiple times and spoke to several CCEs but no one was able to contact the hotel we booked and we didn't get any support from so called 'OYO 24*7 Support'. After sometime we managed to find the Oyo Manager's (Ashok Kumar) number (from the security guard of adjacent hotel) and tried to contact him. We called him endlessly but he didn't pick the call. Then somehow we manage to find the property builder's number and we were fortunate enough that he responded to our call and asked us to wait there and he will talk to the property owner and will send his workers who will enter the building and will try to open the gate from inside. We were standing outside OYO at late night for about couple of hours in an unknown city with no help, I repeat ABSOLUTELY NO HELP from OYO support.

After around two hours Ashok came and opened the gate and then the real ordeal started. He was drunk and started misbehaving and using abusive language. He even denied the entry and asked us to stay out and look for another hotel. When we told him that we have already paid for the booking and our luggage is inside, he said "OYO ko paisa diya hai mujhe nahi, OYO se baat kro and kahin aur jao" then when we tried to persuade him further he said "Ruko lathh (stick) laata hu" these were his actual words. After hearing these words we were stunned and was sure that he's drunk and there's no point in talking to him. We called Gurugram police and thankfully they were responsible enough to understand the situation. When police spoke to Ashok then we manage to enter our room. Kindly note that this all was happening late at night at around 02:00 AM.

We also got to know from adjacent hotel receptionist that such cases are happening from last one month. Even 2 people who were suppose to check in at late night returned in front o[censored]s.

We have recorded our ordeal but before posting it on social media and asking questions there we would like to take our complaint through proper channel.

If we have to call the police to enter the building then I expect that one can understand how horrible the situation was.

It occurred on: 23/07/2021

If the manager himself is a drunkard and this was his behavior then I am not sure what to expect from his staff. We want the strictest disciplinary action possible to be taken against Ashok Kumar and need an update on what action has been taken against him.

To start with we are registering our complain through the proper channel but if it's not addressed here and appropriate action is not taken against him we are going to take it to social media. Idea is not to disgrace OYO but everyone should be aware of such manager and the safety concerns before booking in this OYO. We are already planning to lodge a police complaint against him.

I am attaching the screenshot of mine and my husband's call history, it has the details of calls we made to OYO support, Hotel, Ashok Kumar, Gurugram Police.

Awaiting a prompt resolution and update on this.

No Towels, tv is not working, untidy bath rooms, stained bed cover, intercom phone not working. No complementary water. Not even responsiveness.

I booked a hotel in medan on 8 - 11 August named 1522 anugerah residence. I did payment using OVO, after the payment it showed that approval is pending and later it did not show up in bookings. Thanks

Hi,

I have made a booking on 6th August 2021 on OYO app through Paytm UPI.
The duration of the booking was from 8Aug to 15Aug.
An amount of Rs.5629 has been deducted from my bank account but in the app no booking is showing for the mentioned duration above.

The UPI transaction reference number is[protected].
I have attached the required screenshots of the payment. Please do help me at the earliest in refunding the amount or confirming the booking for the above mentioned duration.

Regards
Sakthi Mahesh N