OYO Rooms Complaints & Reviews

I booked a family room at oyo in southend on sunday 15th for 1 night. We was only in the room 5 mins and the celing in bathroom caved in that wasnt all the room really smelt of damp the curtains were stained an dirty the wardrobes were all broken the bedding was all ripped and the head board on my daughters bed fell off hit the wall and the floor this was in early hrs so none o[censored]s had any sleep we could not use any of the facilities eg shower as I'm sure the whole celing would of just fell on you. We was up an checked out early as couldnt stay in that room any longer then was necessary. On checking out I made my complaints very clear and for alot of apologies but that wasnt good enough for what we had gone through I was told they didnt have any money within the hotel to offer a refund and I was offered 20.00 with an odd 2.00 coin which I found odd! The room cost us 90 which I dont think is that cheap at all for what we ended up with since I have sent numerous emails and have not yet had any responce which I think is disgraceful so I'm hoping here something could be done to settle this as I dont think I should just ignore the matter as for what we went through especially with our daughter I would of expected a full refund.

I cancelled my booking on oyo on 5 aug 2021 and today its 19-aug 2021.My booking id is WHFJ2732
They were saying that you will get your refund with in 7-14 days but till now i didn't get my refund also i called on their customer care no. Several times. But there is noone to help.(they don't connect cll with any person).I want my money.

I was trying to book room and I gave all the details and it asked to pay I paid through Gpay amount got deducted but oyo says payment not verified I don't have booking ID as well I contacted customer service even they have no knowledge about this please help me get my money back

This person Prateek Tyagi ([protected]) of your enterprise, has breached the customer confidentiality, and has provided my information to a random number of people and this has inturn caused me harm and has put me through a lot of trauma, through suffering for no reason or business of his.

Please take the rightful action on this person.

Hi,

I have called to OYO on 13/08/2021 stating that I'm not able login to the OYO app. I don't remember the person's name who I spoke with but I dialled [protected].

The same person have called me from his personal number ([protected]) at 01.30 am on 19/08/2021 and is talking inappropriately to me.

Is this how your software and your company works on customer service? People from your customer service takes customer's number and call them at midnight and talk inappropriately?

Very very unprofessional with OYO. Won't get a proper resolution for our queries, customer service team won't respond properly.

I want someone to tell me that person's name to whom I spoke to on 13/08/2021.

The room booked in Dove is not is proper condition to stay it has all fungus and very dirty, I have one day check-in and checkout and so urgently need another property to stay in.plz help

I paid 25% amount of the hotel booking as advanced payment towards booking the room and in couple of hours it got cancelled. Neither the booking got confirmed and the amount got deducted as cancellation charges

I have booked the hotel in Lonavala with booking id: ID: VW7R8307 with my mobile
I would like to modify this with 3 rooms, however there is no option to do that. Contacted the support team they said to cancel it and rebook again.
Support team said to you will get 100% amount return, not in app it is showing as Cancellation charge as 100%.. no amount will be refunded.
Again I have booked the same hotel with 3 rooms - WVH66914
trying contact all the ways through phone call, OYO assist, email - no response till now.
It's been 5 days. no response yet.
Ticket ID: [protected] | Ticket Type: Chat Escalations | Resource ID: VW7R8307 | Resource: Booking Reference Number
Twitter || Escalation || #8260111 -VW7R8307

I have called OYO for booking a room in Kodaikanal(Jul-30, 2021) due to some other reason I didn't book a room before reaching Kodaikanal. So I booked after taking my lunch. I had a call with the OYO agent and the booking was completed and payment is done. Agent asked me to keep the ID proof of myself and my wife with me and it's mandatory proof to check-in. After an hour's travel(deep Kodaikanal @ 3 pm) we reached the hotel. But as per the hotel rule, they won't let us check in because of the RCPTR test(Covid).
All is fine, but I and my wife are near to jungle and one last hotel is asking for this certificate. The issue is "NO prior info from the OYO agent".

Because of that, I suffered a lot and that trip is simply ruined and full of stress to find different rooms by hours of travel.

ISSUE: Refund is not happened till now

TICKET: [protected]

Be careful before reaching any online booking platform, Especially OYO..!

I am booking a room through your call facility. Room is booked and i am paying by using gpay. Transaction is successful but the room is cancelled automatically in 11.00 pm nyt, the reason is payment no received. I am called lot of time to OYO customer care. The put hold my call don't come back. I am send mail also. No replay.
Plz help me
User : Anoop Sebastian
Number : [protected]
I will attach all details below
Any clearly call me [protected]

Dear Sir,
This is regarding booking I/D M2W47866 which was booked by me at Prayagraj on 10/08/2021 around 19.30 hrs in Hotel bless in But when I reached to the hotel there it was not suitable for family, also there was no kitchen facility was there and the hotel staff was also not ready to compromise anything.
Immediately I called the Oyo Helpline instead of helping. He has booked another Oyo room and taken Rs 132/= as booking advance and he has not helped for anything in Night Nine O'Clock in the rainy season with a lady.
When I canceled the booking immediately you have returned only Rs 35/= as a refund when I complained through chat to Miss Tripathi she also not given any solution.
Suppose I would have stayed there and if anything happens with me or my family who will be responsible. because without any pre-assessment you are charging money and you are only worried about money.
As in this, I have not stayed anywhere but I have paid
Booking ID--M2W47866-- Rs 1235/=
Booking ID --R[protected]Rs 132/=
Total I have Lost --1367/= but I could get only writing a mail to you and struggling to get my money back.

Please solve my concern immediately and Refund my money

I have booked a room on 13 august 2021 ..
I have cancel the booking on 14 august due to some reasons the plan is cancelled ... When I check the refund status in the oyo application its showing that your refund is initiated in your account ...
But the money is not reflected in my account ... I have booked the hotel for 697 rupees aditi lodging and boarding badlapur west with the help of oyo application..
The money is not refelcted in my account plz help me..
Here are my booking details

Hi i booked hotel on oyo. First it was quite hard to find it. I called hotel they didnt even respond then when i reached hotel they made excuse that ur booking couldnt work they can get me room though at 1200 but i see myself checked in checked out on app even asked me how was my stay and all. However i was having bill of 599for room and 95 added for breakfast but they charged me 1200 and no breakfast provided. I called customer support for...

We booked from oyo consumer number & the support person name was sushma .
1) She booked CAPITAL O75414 Hotel Dream Residency for us under the name Nitin Dwivedi([protected]).while booking she didn't mentioned that a negative rtpcr is required.Once we reached the manager 1 st denied that he hasn't received the booking n we showed him the booking id after which he waited for 10 min n den said that negative rtpcr is required which was clearly not communicated to us .when I informed that his both covid dosage is completed n he has certificate .den also he talked to us rudely we asked him for refundhe denied
2) We again called the support desk n the female employees o[censored]rs said that there is some mistake the hotel cannot denied the check in as it is not mandatory n she said taht she will connect me with the service desk after that she disconnected the call.
3) Again I called the service support desk Mr Imran got connected to us n rather den hearing us out he started lecturing us that you should know this n all n when I told him that they can refund my amount he rudely denied n said that we won't refund no matter what n disconnected my call.
Now with such a renowned company is doing this it's really disgusting

Hi,

Booking reference is aqmy3781

Oyo has not refunded my money against the double payment done. One is online and other to the hotel.

Refund is pending from January 2020.

I am trying to book a room. Amount is deducted in my bank. But room is not booked.. How to get my refund money

I booked a hotel in delhi nangal raya collection O on 31 st july 2021 for 1 day with booking ID A9HL4959 due to TECHNICAL ERROR HOTEL denied my checkin and i canceleed the booking and raised a complaint for the refund but till now they are ignoring me by saying we are working on your conplaint .. I want refund.....

Hi,

I have booked oyo on 4th aug 2021 and make two online payments but oyo is refunding the extra amount to me as i have confirmed with bank they told me your bal has been transferred to oyo and oyo was asking for statement. i also have sent the statement to oyo.
now whenever i m calling oyo they are not answering me any thing they just cut my call also not responding on mail.

kindly help on it

Please find the below details

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: QS4C3870 | Resource: Booking

I made a Oyo room booking it on 7aug2021, firstly it show notification of confirmation of the booking, then later I was not able to find my booking so I tried one again, this time I made the payment as well.1499rs.

Later after some time, when I went to the hotel they denied the check-in reason is the payment not done, I showed them my deduction statment
Still the asked me to contact Oyo

I tried the same but no proper response from Oyo customer care.

Then some how I managed to get checkin by paying by cash only.

And next morning I checked that both my booking was cancelled. Still till date no refund is processed.

I want my money back.
Booking id 1- TP2E7371
Booking id 2- LHK77732
Date 7/aug - 8/aug/2021

Hotel yogiraj in near Jupiter hospital.

Attaching the deduction statement of my bank account.
And the hotel booking id and details

I booked 2 rooms at OYO Bristol on 25/06 for 6th August. I arrived with my husband and 2 children at OYO Bristol on Friday 6th August at 4pm. We had drove for 2 1/2 hours to get there for an event which we had tickets for starting at 6pm. This resulted in distress, disappointment and frustration for my family.

On check in the receptionist told us that the boiler had broken down the night before and we were unable to stay. There was no alternative arrangements made for our stay and no assistance offered.

The receptionist said that Central office should have contacted us, however we received no contact at all. I find it appalling that we were not notified of this issue when the hotel were aware - this would have given us time to either cancel the event tickets / find alternative accommodation / allow more time to travel.

With short notice we were unable to find local accommodation and had to stay at a hotel costing £420. The distance also meant that we were unable to walk to our event and had to catch taxis which incurred extra cost of £20.

You have offered to reimburse the cost of the room, however this is totally unacceptable. I expect the extra costs of £240 to be met at the very least. if I have to escalate further I shall seek extra compensation. I am not interested in who is at fault - OYO as the company should take responsibility for your dreadful customer services.

Regards
Kerry Duffy
40 -44 St Pauls Road, Clifton, Clifton, Bristol, BS8 1LR, United Kingdom