OYO Rooms Complaints & Reviews

We booked room via oyo in Bhagavan lodge polur but we didn't get room... Oyo said they will refund the money... Here money is not the only point... We believed on OYO... at last we will not get room and we have to stand outside with our beloved family...
Do not book via OYO.
Do not believe OYO.

Thanks
Sivakumar

I have paid rs.7362 through phonepay to oyo app on 21.08.2021 to book hotel in Manipal. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they kept on disconnecting the call and keeping on hold, I never got the help or reply or any kind of support.

This behavior is not a accepted and I need the booking confirmation or the amount back.

And I would like to highlight that the Oyo customer care is not at all helpful or have support attitude.

My Booking ID did not get generated. I NEED ASSISTANCE.

Hi,
I've made a payment for booking in Oyo but I couldn't find my booking in the app.

Hello Sir/Ma'am,

I had booked a room through customer service,[protected], and I got booked in the wrong hotel, very far (Mahasamund, Chattisgarh) from the place I was (Raipur Junction Station).

Now, As I had paid while on the call with the Oyo customer support. I have attached the photo for reference. My UPI transaction ID[protected]oyorooms.[protected]@hdfcbank) on Aug 4th 2021 at 17:51 Hours. Deducted fees for the booking amount is Rs 2837.

However, I had cancelled the booking as the person had booked the hotel very far from the place I had mentioned. I have not yet received the money from Oyo. It's been 2 weeks now, I would like to know my refund status for the same and would like to process it this week itself.

Please do resolve this issue as soon as possible.

I booked a family room at oyo in southend on sunday 15th for 1 night. We was only in the room 5 mins and the celing in bathroom caved in that wasnt all the room really smelt of damp the curtains were stained an dirty the wardrobes were all broken the bedding was all ripped and the head board on my daughters bed fell off hit the wall and the floor this was in early hrs so none o[censored]s had any sleep we could not use any of the facilities eg shower as I'm sure the whole celing would of just fell on you. We was up an checked out early as couldnt stay in that room any longer then was necessary. On checking out I made my complaints very clear and for alot of apologies but that wasnt good enough for what we had gone through I was told they didnt have any money within the hotel to offer a refund and I was offered 20.00 with an odd 2.00 coin which I found odd! The room cost us 90 which I dont think is that cheap at all for what we ended up with since I have sent numerous emails and have not yet had any responce which I think is disgraceful so I'm hoping here something could be done to settle this as I dont think I should just ignore the matter as for what we went through especially with our daughter I would of expected a full refund.

I cancelled my booking on oyo on 5 aug 2021 and today its 19-aug 2021.My booking id is WHFJ2732
They were saying that you will get your refund with in 7-14 days but till now i didn't get my refund also i called on their customer care no. Several times. But there is noone to help.(they don't connect cll with any person).I want my money.

I was trying to book room and I gave all the details and it asked to pay I paid through Gpay amount got deducted but oyo says payment not verified I don't have booking ID as well I contacted customer service even they have no knowledge about this please help me get my money back

This person Prateek Tyagi ([protected]) of your enterprise, has breached the customer confidentiality, and has provided my information to a random number of people and this has inturn caused me harm and has put me through a lot of trauma, through suffering for no reason or business of his.

Please take the rightful action on this person.

Hi,

I have called to OYO on 13/08/2021 stating that I'm not able login to the OYO app. I don't remember the person's name who I spoke with but I dialled [protected].

The same person have called me from his personal number ([protected]) at 01.30 am on 19/08/2021 and is talking inappropriately to me.

Is this how your software and your company works on customer service? People from your customer service takes customer's number and call them at midnight and talk inappropriately?

Very very unprofessional with OYO. Won't get a proper resolution for our queries, customer service team won't respond properly.

I want someone to tell me that person's name to whom I spoke to on 13/08/2021.

The room booked in Dove is not is proper condition to stay it has all fungus and very dirty, I have one day check-in and checkout and so urgently need another property to stay in.plz help

I paid 25% amount of the hotel booking as advanced payment towards booking the room and in couple of hours it got cancelled. Neither the booking got confirmed and the amount got deducted as cancellation charges

I have booked the hotel in Lonavala with booking id: ID: VW7R8307 with my mobile
I would like to modify this with 3 rooms, however there is no option to do that. Contacted the support team they said to cancel it and rebook again.
Support team said to you will get 100% amount return, not in app it is showing as Cancellation charge as 100%.. no amount will be refunded.
Again I have booked the same hotel with 3 rooms - WVH66914
trying contact all the ways through phone call, OYO assist, email - no response till now.
It's been 5 days. no response yet.
Ticket ID: [protected] | Ticket Type: Chat Escalations | Resource ID: VW7R8307 | Resource: Booking Reference Number
Twitter || Escalation || #8260111 -VW7R8307

I have called OYO for booking a room in Kodaikanal(Jul-30, 2021) due to some other reason I didn't book a room before reaching Kodaikanal. So I booked after taking my lunch. I had a call with the OYO agent and the booking was completed and payment is done. Agent asked me to keep the ID proof of myself and my wife with me and it's mandatory proof to check-in. After an hour's travel(deep Kodaikanal @ 3 pm) we reached the hotel. But as per the hotel rule, they won't let us check in because of the RCPTR test(Covid).
All is fine, but I and my wife are near to jungle and one last hotel is asking for this certificate. The issue is "NO prior info from the OYO agent".

Because of that, I suffered a lot and that trip is simply ruined and full of stress to find different rooms by hours of travel.

ISSUE: Refund is not happened till now

TICKET: [protected]

Be careful before reaching any online booking platform, Especially OYO..!

I am booking a room through your call facility. Room is booked and i am paying by using gpay. Transaction is successful but the room is cancelled automatically in 11.00 pm nyt, the reason is payment no received. I am called lot of time to OYO customer care. The put hold my call don't come back. I am send mail also. No replay.
Plz help me
User : Anoop Sebastian
Number : [protected]
I will attach all details below
Any clearly call me [protected]

Dear Sir,
This is regarding booking I/D M2W47866 which was booked by me at Prayagraj on 10/08/2021 around 19.30 hrs in Hotel bless in But when I reached to the hotel there it was not suitable for family, also there was no kitchen facility was there and the hotel staff was also not ready to compromise anything.
Immediately I called the Oyo Helpline instead of helping. He has booked another Oyo room and taken Rs 132/= as booking advance and he has not helped for anything in Night Nine O'Clock in the rainy season with a lady.
When I canceled the booking immediately you have returned only Rs 35/= as a refund when I complained through chat to Miss Tripathi she also not given any solution.
Suppose I would have stayed there and if anything happens with me or my family who will be responsible. because without any pre-assessment you are charging money and you are only worried about money.
As in this, I have not stayed anywhere but I have paid
Booking ID--M2W47866-- Rs 1235/=
Booking ID --R[protected]Rs 132/=
Total I have Lost --1367/= but I could get only writing a mail to you and struggling to get my money back.

Please solve my concern immediately and Refund my money

I have booked a room on 13 august 2021 ..
I have cancel the booking on 14 august due to some reasons the plan is cancelled ... When I check the refund status in the oyo application its showing that your refund is initiated in your account ...
But the money is not reflected in my account ... I have booked the hotel for 697 rupees aditi lodging and boarding badlapur west with the help of oyo application..
The money is not refelcted in my account plz help me..
Here are my booking details

Hi i booked hotel on oyo. First it was quite hard to find it. I called hotel they didnt even respond then when i reached hotel they made excuse that ur booking couldnt work they can get me room though at 1200 but i see myself checked in checked out on app even asked me how was my stay and all. However i was having bill of 599for room and 95 added for breakfast but they charged me 1200 and no breakfast provided. I called customer support for...

We booked from oyo consumer number & the support person name was sushma .
1) She booked CAPITAL O75414 Hotel Dream Residency for us under the name Nitin Dwivedi([protected]).while booking she didn't mentioned that a negative rtpcr is required.Once we reached the manager 1 st denied that he hasn't received the booking n we showed him the booking id after which he waited for 10 min n den said that negative rtpcr is required which was clearly not communicated to us .when I informed that his both covid dosage is completed n he has certificate .den also he talked to us rudely we asked him for refundhe denied
2) We again called the support desk n the female employees o[censored]rs said that there is some mistake the hotel cannot denied the check in as it is not mandatory n she said taht she will connect me with the service desk after that she disconnected the call.
3) Again I called the service support desk Mr Imran got connected to us n rather den hearing us out he started lecturing us that you should know this n all n when I told him that they can refund my amount he rudely denied n said that we won't refund no matter what n disconnected my call.
Now with such a renowned company is doing this it's really disgusting

Hi,

Booking reference is aqmy3781

Oyo has not refunded my money against the double payment done. One is online and other to the hotel.

Refund is pending from January 2020.

I am trying to book a room. Amount is deducted in my bank. But room is not booked.. How to get my refund money