OYO Rooms Complaints & Reviews

Amount deducted but booking not and thats why I can’t get any booking id to contact with customer care…

Hello wanted to let you know about the service and support that i have got from OYO side is the worst ever service nothing has been done until now and when i called they kept saying the server is not working properly. And here i am still stuck in the same worst ever hotel stay i have ever been to. I never expected such a behaviour from oyo side although i was told that i would receive a call after i forwarded the mail, yet no one even bothered to call me

I had booked a room and had paid the security deposit+rent before moving in. But when I came here, I was assigned a very dirty room which is not a part of Oyo Life that has no proper kitchen and has a very dirty bathroom. Now, the property manager told me that I should checkout from OYO and pay the rent to the owner. First of all My money got wasted for such a small and dirty room. Moreover, if I checkout now, I will be charged by OYO 1800/- rs. And no one from OYO picks up calls. The customer service is pathetic, never attend the call and the area manager's mobile always shows switched off. Also, I am unable to do anything from OYO app as there is nothing except the notification to pay the next rent, else I will be charged or my security deposit will not be refunded. Now I feel helpless.

Following are my details:

Room No. - Booking 103-103a
Building ID - 87463
Building Name - MUM1567 | 5 min from Aroli Station | Nearby Mindspace Park, MIDC INDL Area, Wipro,
Siemens
transaction ID is - zYFVFIq055YQMok8teyOWhqk

I made a booking in OYO 75804 JJ International on 4/07/2021 at around 9pm and they asked to pay Rs. 493 and I did the same. But I didn't received any confirmation from their end so I made a CALL TO their CUSTOMER services. They told that they haven't received the payment and my money will be refunded within 24hrs. and they asked to make another booking and suggested another hotel and I made another booking same day. On 5/07/2021 I again made a CALL TO CUSTOMER care around 10 am and I came to know that that booking wasn't cancelled. I asked them to cancel from their end and they did the same and told that the money which I paid will be refunded 24hrs. But till date I haven't got my money back. And whenever I CALL TO CUSTOMER care regarding refund they just ignore me like I am a dog and barking like anything. I am fed up with this company's services and never use its services again and never recommend any other person. You people are fraud. You ###, return my money.

Please delete my review with booking id UVCW5632 which is not properly described, perceptions may be different for different users.I have talked to customer care but request not fulfilled

I recently booked an oyo for 2 nights and paid 1194 online through paytm.
The payment was successful, but in the oyo app, it shows booking failed.
I didn't get any booking id also. When i checked with paytm, they said payment is success from their end and it's an issue at oyo side. Now, the money is deducted and my booking is still not completed. And there's no
easy way to connect with your support, unless you have a booking id, which in my case, i didn't get. So i contacted and they said there's a booking number but it's showing payment processing, and told me to wait. Please resolve this asap in return my mone

I booked a hotel from oyo but hotel deny my booking and i contact to oyo and oyo also deny my refund and says me nonrefund
I not stay on that hotel and oyo not refind my rupess

On July 1, 2021 at 11.30 am i have booked a hotel room via oyo app at Hotel Holiday Palace, sivasagar, assam and my booking id is UH7M3850. But when I reached the hotel, the hotel was unable to provide me the room as they are already full. So after 20 minutes i have cancelled the booking on app but Oyo did not refunded the amount by saying that they dont allow any chekins after 12 pm. So if they dont allow chekins after 12 pm so why they have recieved the booking amount from me?
So, therefore I request you to kindly help me out to receive my refund amount which oyo looted from me by saying there idiotic policies. They are jus making these policies to make money within 20 minutes by doing nothing

Sir/Madam, as per booking number HN3H4569, the hotel where I checked in is found to be very unhygienic for which I have to check out instantly.So I request you kindly to refund my booking amount of Rs.2183.00 as soon as possible.Thanking you.Yours faithfully, Rabindra Nath Deva Sarma

Sir/Madam, yesterday I booked a hotel room through your oyo app for 3 night's stay in Chennai through SBI Internet Banking amounting Rs.2424.00 The amount was debited from my savings account but room is not booked.How and when the money will be refunded? R N D Sarma

I recently booked an oyo for 3 nights and paid 4, 646 online through paytm.
The payment was successful, but in the oyo app, it shows booking failed.
I didn't get any booking id also. When i checked with paytm, they said payment is success from their end and it's an issue at oyo side. Now, the money is deducted and my booking is still not completed. And there's no
easy way to connect with your support, unless you have a booking id, which in my case, i didn't get. So i contacted ([protected]), and they said there's a booking in my number, but it's showing payment processing, and told me to wait. Please resolve this asap, and confirm my booking.

Registered phone number : [protected]
Attaching transaction confirmation screenshots below.

Hi, I had done a booking through OYO Rooms mobile app for me and my mother at a hotel named Collection O Deccan, Pune. We had initially booked for 5 days from 23rd May, 2021 till 27th May, 2021 but due some itinerary changed, we did a early checkout 1 day before. I had paid the entire amount of ₹ 5299 for 5 nights. But as I checked out early, so contacted OYO for refund and they agreed for 1 day refund amounting to ₹ 1004 to original mode of payment June 6th, 2020. But as of today, 28th June, 2021 despite multiple, I guess 50th follow ups they still haven't refunded my money. They are sending emails, saying we have refunded but it has not been credited to my account yet. It has been more than 1 month. Also, the customer care people are not replying to the query.. Please initiate legal action against these fraud people and get back my money.

The accommodations lacked many items that were advertised in the booking :
1. no safe
2. no coffee maker
3.no microwave
4.no alarm clock
5. no hand sanitizer.
6.The breakfast was unavailable even though it was advertised in the booking and on the marquis outside.
7. Nothing was said about a security deposit until we checked in.
8. the phone did not work
9. The elevators did not work . We were unable to haul our luggage to our room, therefore, we were moved to a room on the first floor with queen sized beds and instead of a king.
10.Had to ask that our room be refreshed with towels and toiletries.
11. This establishment was definitely understaffed. I would not recommend this hotel.
12. Due to the deceptions and lack of many ammenities we faced we would like to be refunded our money. Our confirmation # [protected], pin code: 4048
Thank you, Donald Frost

I booked the hotel -Meera International, Asansol through OYO and paid 2000 during booking and rest of amount at the time of check in. At the time of check out, I asked for GSTIN invoice, the property manager denied and told that the GSTIN invoice will be provided by OYO because your room booked through OYO.

I have complaint it about GSTIN invoice at OYO, also shared all GST details from my end to incorporate in Bill. Still I am waiting for GST Invoice.
Now OYO is taking time 24 hrs to 48 hrs whenever i called to their relationship manager for GSTIN invoice and not providing the solution as well as GSTIN invoice.

Complaint Id in oyo- [protected]
Hotel Name:- Meera International, Asansol
Booking date:- 17/06/21 to 21/06/21
amount paid:- 7641

I made two bookings for two hotels via OYO rooms from 26th June, 2021 to 28th June with booking id: OKB79331with transaction amount of ₹963/- which is in Kodaikanal and with booking id: TP2F4427 with transaction amount of ₹2922/- which is in Munnar. I cancelled the first one due to covid lockdown issues in Tamil Nadu as I’m coming from Kerala and the one in Munnar got auto cancelled and refund for both when checked in the app seems to be initiated but I haven’t received the refund yet. First one said refund transferred to Paytm which I haven’t received and the second one says it has been transferred through Razorpay portal which also I haven’t received since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank but customer care number is getting auto disconnected when I choose the option to talk to customer care executive. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but OYO has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund for both booking ids OYO I feel very disappointed with the customer service of OYO. I am fed up of calling OYO and my bank again and again without any worthy results. Please do the needful ASAP!.

Dear sir,
I booked a room in oyo app in Roorkee Uttarakhand (Anand guest House).
But reaching hotel manager sayes that fraud rate updated on Oyo. I m not give the room for you in oyo rate. I m stay in Anand guest House for 2 days after personal booking. I will not booking from Oyo. I don't know Oyo is fraud or Anand guest house

My booking id is S6713962 and i had made payment through GPAY and amount debited and then payment failed notification by oyo app. i want refund.

The payment ia successfully done online via paytm..but the manager asked tk pay the amount in cash again mentioning thag the payment ia not received.
I am still waiting foe my refund.
Please look into the matter at earliest and get my refund done.

Hi,
Booking Id - XI5O8886.
On 15/6/2021 (Tuesday) around 12 pm, I booked an OYO room (Oyo flagship 41729 beautiful stay homes), made an online payment of Rs 2373/-.

After that we changed our plan and called oyo customer care, I explained the reason and asked the oyo executive to refund my payment. which I made through my card of Rs 2373/-. then he agreed and gave me oral confirmation that the amount will be refunded within 24 hours.

I waited more than 24 hrs. and called OYO customer care again to check my refund status, this time the executive stated that Money won't be refunded due to some cancellation policy. He said to get a refund customers should cancel their bookings before 9 AM. I was confused with his point, and I questioned him

How could I cancel my booking which I made @ 12 pm?..
If it is your policy then why did your executive give me an oral confirmation that the booking amount will be refunded within 24 hrs?

I asked him to check the audio conversation of my first call with the executive, who gave me an oral confirmation. so took my complaint (complaint no[protected] and he also said that some one will contact me from your end within 24 hrs, it's more than 50 hrs no one contacted me..

Again I called your customer care and asked for my status on refund, he didn't even listen to my concern and gave me this email id. and gave me a free suggestion that if you need to know your refund status, then send an email to oyo.

So please go through my audio conversations with your executives and process my refund.

Thank you

I will never stay at this hotel again, I entered the room it smelled like cigarette smoke, and was full of flies. The TV didn't work, the towels were not very clean, there were drunk people hanging out outside. The only reason I stayed was because I didn't have anywhere else to stay, I was traveling from California. The only reason I felt safe is because I have a gun and I was by the military base.