OYO Rooms Complaints & Reviews

Money is deducted from my account but no booking is made. Bank is telling money is sent to the merchant bank . I want refund asap. This is second time it's happening 3.5k is stuck with them.

I Have A Room Book Through Oyo Company Dated 01 Jan[protected] Am At Shorya Regency Shimla. But We Have Reached The Hotel But Hotel Manager Clear Answer No Room Available At This Time. I Call The Oyo Company My Room Booking Money Refund Because Hotel Room Manager Clear Answer No Room Available This Time.
So My Room Money Refund.
Room Booking Details
Hotel Name- Shorya Regency Shimla
Transtion Through G-Pay[protected]
Time 12.40 Am
Contact Details
Satender
[protected]

Booked an accommodation through OYO,
SPOT ON 75784 Hotel Balaji Inn.
Booking Id : TCSR4970
Booking Date: 24/01/2021 11:37 pm

I was unable to find this hotel, though I was able to find the nearby hotels and landmarks as stated in map. The local auto walas and residents were unaware of the existence of this hotel.
The contact numbers provided for this hotel were all out of service.
After wasting 1hr trying to find out this fake hotel, I tried several times contacting OYO for the refund and each time I had to spent 15 mins to state the entire story, and then the call gets truncated before it gets transferred to the refund department.
In the end, I dint get my refund amount of rupees 830.

Both @oyorooms and @agoda are offering accommodation for this fake hotel.

It has been almost 2 months that I have been waiting for NOC of our property. We havent been able to list on any other OTA. This has led to a loss of lakhs and our business is in miserable condition now.

Now they are telling me there is some investment that the previous lessee had taken, I don't see any liability on us. The lessee has been absconding since March 2020. He has left the property without informing us and hasnt paid us also. He has taken out all his furniture and appliances and fled.

The company is free to take any legal action against the previous lessee to recover any dues. While we expect to get our NOC as soon as possible.

- Parikshit Awasthi

Hotel The 1965 Manali
MNL546

[protected]

I booked hotel my money was debited but I didn't get booking id and details 3646 rupees was debited

I have paid an Amount of 2589 to them and now they are paying me back 2487 what a fraudism you are doing???
2589 deducted from my bank against the booking id AAOV2166.
Cheaters

Hi Team,

Due to your app technical glitch you made me to pay 3-4 times and after few minutes you created multiple bookings and deducted complete money. I canceled extra booking and you charged me almost full amount as cancelation fee.
Please do refund my amount of canceled bookings as this is your end technical glitch not mine fault.

Canceled booking ID 1-JWGT4538
Canceled booking ID 2-LBZR7187

BR//
Ravi
[protected]

I booked a hotel in oyo rooms hotel OYO 77968 booking id-DVC40122 insects were there with spider webs inside rooms bathrooms were dirty humne 1 din k lie room book kia bt dirtiness k wajh s 30 min k andr checkout krna pda plaza I want refund of my booking amount I m sending some of pictures what we got from that hotel
Rooms were also not same what were posted upon oyo application it’s a fraud plz redress my grievances

I have booked a room in kochin on 23rd of this month.But booking was pending and money got debited from my account and I had no room to stay in an unknown city.Again I trusted this Fraud people and Booked the room at the same day in another hotel.The same happened, booking pending money debited.I called this cheaters multiple time as I was a lady alone in the middle of an Unknown city.They responded like hel, nobody.picked the call, those who picked the call transfered the call to multiple persons and I waited for hours and Hours finally call will get disconnected.This happened many times.I was crying from there.With help of my friends I got an accomodation somewhere.But I dont have any money as the amount has been taken by this Frauds.One person contacted me regarding refund.They told me that they will process it on priority basis, this is your priority???
It was around 7 days the things happened, cheated me and Dont give room and now not giving money??
I will go to the extend I can Go.
I will soon share a Youtube video so that people in kerala will never be cheated by this Frauds.
Never trust them in case of refund.Never ever!!!

I book 2 room from calling on oyo service and they provide me a payment link. And told me that thia link will expire in half hour so you have to pay before check in so i did payment. But when i went to hotel, hotel manager denied check in and said he was not able to see booking in his system because of network issue in oyo. I shown him my booking in app and shown him my payment successful message but he said i dont have any room available now and contact oyo. I tried to contact oyo in need help option in my oyo application for selected booking and i told them the whole scenario they told me to wait we are checking and they tried to call hotel manager but they are not able to contact him so they told me to wait and they just putting me on waiting for two hours ... Because of this my money was stucked and me and my family suffered because of this. Till now i didn't get my money. Everytime when i asked about refund then they told me that we are validating your issue and it will take 2 days to validate. I was short on cash because of oyo and you guys spoiled my trip. I need my money back. Following is my booking details:
Booking id: HJVP5948
Hotel: oyo 10227 hotel sai residency online

I have booked a room through OYO app on 23rd january 2021 at Kochin, Kerela.I have to attend an urgent meeting on very next day.On my way to Kochin I booked the room for 2 people for an amount of 2589.00.The amount got debited from my account and the booking status was pending.I was so much worried as it was my first visit, I tried to reach the worst customer team of OYO, while calling we can understand the standard of their service.Multiple persons taking calls and transfering to different sections for hours.Nobody provided the right information, very frustrating response.I was in a worst condition, nobody to help, I even cant cancel the plan as i have started from my hometown trusting this Frauds.I tried to reach the customer supports, finally got response that money will be credited within 24hrs.I was like little relaxed, I start searching for another by trusting this Frauds.Finally I reached Kochi by 8Pm, I have no way other than Booking next rooms, I dont have enough fund in my account too.I searched and find out another oyo room and booked for an amount 2335.00.My God again the money got debited and Booking was pending.I was like better die.I was standing in the middle of city, unknown place a lady alone.
I called the customer executive and cried like hell, nobody helped out.If anything happensd to me on that night, who will take the responsibility??? This Frauds???Searching here and there calling friends I got rooms.From that night onwards I tried to reach this begers for my money, but they disconnected the call.
When i registered the complaint in this portal.I received a call, they will process the refund on priority basis, till now I dont receive any peny, Am asking for my money that I lost.because of your mistake.We are common people we trust you that is the mistake we have done.I am youtuber, a traveller, I never had such a worst experience, I will notify the authority soon my making a new video so the public and society can be alert about you fraud play regarding refunding.

Customer care support & hotel room not provide from Oyo rooms side Name- Rajkumar
Mob, [protected]
Email, [protected]@gmail.com

My stay was booked at OYO 20000 Hotel Cottage Crown Plaza, Address: 5136, Maian Bazar, Paharganj, Delhi for 4nights by the OYO ROOMS and the confirmed booking ID was AQHL8514.

But after reaching at the location, the hotel directly denied us to provide us any room and stay in the hotel. We told them that we already paid for the rooms but the hotel reception person very rudely denied us and didn't provided with accommodation.

It was my first visit to DELHI and late yesterday night it was very difficult for me to handle. i am a regular traveler and prefer OYO as a regular means of stay but it was very difficult for me to handle as the hotel created such ruckus. Please, look into the matter and resolve it as soon as possible by refunding my booking money.

The amount was deducted from my account, but no confirmation of booking. I'm unable to contact any of the Oyo helplines as they provide support only if you have a booking id.

Please help refund the amount. You can reach me on [protected]@gmail.com

Yesterday (24.01.2021) i was book one OYO room and payment also done with OYO app and get booking ID. but this is not reflected in hotel and i raise a complaint and asking for refund my booking amount. but still now they are not give proper solution

The money got debited from my account and Booking is pending.They are not responding regarding my refund.Not picking calls, not answering properly.Very disguisting response.Cheating team.

Oyo is the fraud company in India.
I lost around Rs 5000.No body is picking the calls and helping.Cheating people.
Please dont book through oyo.

I have tried to book a room through my app on 23rd January 2021 in OYO Home 62010 Lavish Stay 1bhk Near Kakanad.The Booking Id is AAOV2166.The amount Rs 2589.00 got debited from my account, but booking was pending.
So I lost my money and I couldnt stay at the hotel as the book was pending, they never picked my call to give the refund details or to help me out for the same.
I have tried to contact in +[protected] but they were disconnecting the calls.I want refund.

Will go for next level, if no response.

I have tried to book a room through my app on 23rd January 2021 in OYO Home 47778 Cozy Stay.The Booking Id is EWIX1757. The amount Rs 2355.00 got debited from my account, but booking was pending.
So I lost my money and I couldnt stay at the hotel as the book was pending, they never picked my call to give the refund details or to help me out for the same.
I have tried to contact in +[protected] but they were disconnecting the calls.I want refund.
Will go for next level, if no response.

Sir maine oyo room book karaya tha m check in krne gya to manager bol rhi rha hn ki room not available please cancel your booking or maine property se customer care ki baat bhi karaya unohne bola ki booking cancel nkr dijiye paisa refund ho jayega maine cancel kr diya or m 15 se 20 calls kr chuka hu Oyo customer care ko but koi response hi nhi mil rha mje refund ka or mere pass mail aya h ki cancellation charges pura kaat liya.