OYO Rooms Complaints & Reviews

I have tried to book a room through my app on 23rd January 2021 in OYO Home 62010 Lavish Stay 1bhk Near Kakanad.The Booking Id is AAOV2166.The amount Rs 2589.00 got debited from my account, but booking was pending.
So I lost my money and I couldnt stay at the hotel as the book was pending, they never picked my call to give the refund details or to help me out for the same.
I have tried to contact in +[protected] but they...

I have tried to book a room through my app on 23rd January 2021 in OYO Home 47778 Cozy Stay.The Booking Id is EWIX1757. The amount Rs 2355.00 got debited from my account, but booking was pending.
So I lost my money and I couldnt stay at the hotel as the book was pending, they never picked my call to give the refund details or to help me out for the same.
I have tried to contact in +[protected] but they were disconnecting...

Sir maine oyo room book karaya tha m check in krne gya to manager bol rhi rha hn ki room not available please cancel your booking or maine property se customer care ki baat bhi karaya unohne bola ki booking cancel nkr dijiye paisa refund ho jayega maine cancel kr diya or m 15 se 20 calls kr chuka hu Oyo customer care ko but koi response hi nhi mil rha mje refund ka or mere pass mail aya h ki cancellation charges pura kaat liya....

I lost my oyo room key and debit cards in auto. So when i told about this to oyo room staff they told me that 1100 will be the charges but you need to submit the 500 rs for key lost....

I was trying to book room on OYO on 06.01.2021. Amount was debited but room was not booked. now OYO said that it is showing unprocessed and amount is not received.

I have also talked with my bank ICICI. They said that amount was credited into OYO bank axis bank on 06.01.2021. i have mail which was received from ICICI bank. Below is the bank mail.

Dear customer,
Greetings from ICICI Bank.
Hope you...

I would like to raise a complaint regarding the booking I made on 16 jan 2021. The booking ID is QFGW2638. I am extremely dissatisfied with your service and how you tackle all the queries of your customers. I made this booking and tried calling the hotel several times as I was not able to find the hotel. So unfortunately I had to cancel the booking. So first the hotel never picked up the call and the call automatically transferred to your...

Hi Sir,

I booked a room thats name is shree radha resort(OYO 7812) Booking I. D-HWAC5436, When I saw in application the price of this hotel from 21st to 26th Jan is Rs. 4378, After my payment its showing unproceesing..
Many times i have tried to reach your service department but when I called it my call goes to booking department, I. Am attaching screenshot of payment...
I want my money refund ASAP.
br...

When I cancelled the booking, I got a message of initiation of the refund. I waited till the next day and when I checked the issue in the app, it shows that the refund has been successfully transferred on 12:00am 20th Jan 2021. I got a message at 5:30 am 20th Jan 2021 that the refund failed and I'll get the same within 48 hours. I have not got any refund yet. I have tried calling the oyo service dept 100 times but no response. Please help...

I had made a booking on 9th Jan, 2021. As I was making payment online, the amount was deducted from my accounts but booking no done. I immediately called OYO ccr and they informend that it is an unprocessed transaction and I would get refund back from OYO. After 2-3 days, called back to get status of refund, they then informed that OYO has not received the payment. The lady ccr asked to shared proof of payment over mail then the refund will...

Sir i am chandan. I was book hotel from oyo app last month 19th dec jamshedpur krishna palace and also pay full payment after payment hotel was not confirm hotel booking is going under processing. No order id nothing. I was complain many time refund regarding but no response. Please help me....

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was:
We had booked OYO room on[protected].We had paid through online via oyo application. The booking was clearly accepted. When we arrive at the Hotel, the staffs of the oyo hotel abused us and they said we wont accept oyo payments. They send us out. Please revert back our payment we did...

Firstly, I had selexcted 21st Jan-22nd jan as dates in my app, but when I open my app it automatically changes the dates to today-tomorrow because of which I made the wrong booking. OYO is not showing me the option to modify dates and is neither refunding. WORST WORST WORST WORST WORST Service ever. Can't reach customer executive via call as weel....

I'm frustrated in having to write this. Yesterday[protected] I've had booked for a room in Oyo (Companion Leisure homes, Kovalam, Tvm, Kerala). And exactly today[protected] after 9AM, I got a call from the mentioned hotel saying that they have to close the hotel for some maintenance purpose and they doesn't have a room for next two days as they are shut for two days for the maintenance. They asked us to either cancel it or to shift it....

I have book hotel room through OYO and after sometime I get better deal and I book other hotel through OYO and I cancelled my booking but I didn't get refund after cancellation of my booking.
Customer care tool me that you wiil get refund after checkin to present booked hotel, but after 4 month still I didn't get any refund....

Booking id-CAGQ1068 me by mistakes cancelled ho gya jiska Rs-466 refund nhi mel paya jo ki 2 minutes ke under me tha please refund sir... Booking contact number-[protected]...

I have booked oyo hotel via other source ( Booking.com), however I made the payment directly to oyo rooms via link received on Email amounting to 2, 187. Booking ID- YTWN0725

Due to some reason I have to cancel my booking and I have received an cancellation invoice of 829.

I am supposed to receive a refund of 1, 358, I tried multiple times to contact them on the chat, also I emailed them, but they are not processing...

Hi,

this is srikanth who is a OYO Wizard Gold member. i made a booking and paid the amount completely.

my booking ID:CUJM9819.
Total amount paid: 2836.

for some reason the booking is canceled and the amount refund is 0. please take action ....

My id is KDTQ9670 I Booked royal palm for 20 to 21 jan 2021 due to some error issue it showed that payment is not done so again I've to make payment aftr done it shows dat payment has been deducted twice,
Continuously calling to customer support didn't got proper respond as they hardly bother i canceled the booking and dey show that total amount i paid is 3212 and they are refunding 1606...

Oyo agent give wrong information .he didn't say that local guest are not allowed he knows that I'm from jadavpur (Kolkata) and property didn't allow this.I will complain this consumer forum about this issue .I know very well how can I get my 499 Rs .if you don't want immediately refund my money
Oyo agent pH no[protected]
Booking id TFXD6608...

Oyo is worst. your refund policies is worst. I asked your customer executive to refund my amount by they refused to refund and give me a statement that it is againt our policies.
i have a genuine reason of cancelling booking.
OYO call executives even dont know about oyo policies and giving statement that refund is against the oyo policies.

Before Booking they promise me to refund 100% amount if hotel manager will...