OYO Rooms Complaints & Reviews

On 6th January, 2021 roundabout 7:30pm-8pm I booked one room in OYO amounting to 1914/- rupees. I didn't receive any email, SMS or Whatsapp confirmation from their side till now regarding the same.

I don't know my booking ID neither I can see the booking details in the OYO booking tab. I contacted my bank and they said that the transaction is complete and asked me to contact oyo. The transaction is approved by my bank.

The upcoming booking is made on Spot on 41589 Balaka guest House Digha from 2nd - 5th February 2021.
My registered mobile number is [protected].

I booked oyo rooms on 6th of January night, my amount was deducted but booking was not done and there was no confirmation message neither in app nor in mail or text. I called them several times and they told me that refund has been initiated, and then one customer executive told me that it has not been initiated. They put me on call and always ran away, I wait for a long time but now I think that they will not gonna refund my money. Kindly help me out. I am attaching below is the Screenshot of payment and the ticket raised for the resolution.

Hi guys,

don't book the rooms through OYO app, it is completely fraud.

If we book rooms then paid the amount, once we reached the hotel that booking was cancelled and there is no refund also.

If we called to oyo escalation team, they will raise request but issue is not resolved. It is big cheater company. My suggestion is don't book the rooms through oyo app.

I was staying in one of the oyo properties. details mentioned below.

House name - OYO LIFE BLR1342 Koramangala
Booking ID - 123492
Name: Rahul Singh

i was staying through oyo life not directly with the owner. on 2nd Jan I got a message from the owner saying that I need to pay January month's rent according to him. I need not pay to oyo.

I have given my security money to Oyo. despite calling too many times Oyo is not responding to it and now the owner asking me to evacuate the property. I don't know where to go.

i tried calling oyo property managers but no revert back from them. they cheated me by not paying my security money back and i am tensed now.

there was no information given from oyo life on this matter. suffering a lot. please help.

I made a booking on 29 dec 2020 to 31st dec 2020 for this hotel and i linked my mobikwik account to pay the rest of amount but 597.20 rupees was deuducted from my account and i was not able to checked in this hotel due accident and stitches on my face and my eyes . I called customer care but they are not responding in a propper manner they cut the call after listening my complaint after that i did chat to the customer care of oyo through chat portal but they showed me the status of the hotel is checked out
I just want to know how could they show the status if i was not able to checked in. I still did not get my refund to my wallet i just want my refund back

I booked room through OYO on 30th Dec. But due to some emergency work I had to cancel my booking. I didn't use that property on that day please help to get complete refund.

Booking ID SNQS2217

Amount 1022 Rs

Hello, I tried making a booking through OYO app in SPOT ON 49255 Hotel new Simran palace for the amount 569INR on 5/01/2021. I made the payment through ICICI Net banking. My transaction description from bank is BIL/ONL/[protected]/Oyo Hotels/wwwoyoroomscom1 ICICI BANK NODA. The amount got deducted after putting in the OTP but the booking failed for some reason hence it did not generate any booking ID. I demand a refund in this matter.

While I was trying to book.. amount was debited but transaction got cancelled.. refund not credited

Dear Sir,
I had done booking on 2nd jan 2021 by MKWE2364, where App showed some amt and i paid. Later same booking got cancelled from OYO's end that pad amt is lesser. Later i called up helpline [protected], where they asked to initiate new booking.
New Booking was done by JAKK3463, after much harassment we suffered on cancellation of earlier booking then doing the same again.
First of all Hotel claimed to be near ST stand, which was too far away and no availability of vehicle to reach ST stand early morning. Hotel person denied as my kids did not had hard copy of Aadhar card. Do you expect traveler standing on road to read all terms and conditions and later select. We were so pissed off by entire sequence of things that because of oyo people we cancelled our plans. Immediately same time called up [protected] call center no ..they asked to log in Mobile app and initiate refund after much long conversation. I do have call recording and screen shot of chats done.
2nd day again on chat spent 1 hr with Sharik, who denied any refund. Today calling on same no (person Rinku paul) also said because of internally policy we cannot refund my amt of rs 4510.

Oyo is taking disadvantage of travelers and looting people and earning money...

I want my refund urgently

I have done double payment for my last booking ID FAKH7113 on 26/12/2020

First payment was done through google pay app which was not accepted but amount was debited from my account.

After that I did payment from ICICI netbanking which was finally accepted.

I want refund for my first payment.

Attaching the snapshot/pdf for both the transaction

I made a payment of 6460/- on 31/12/2020. After putting the OTP it showed payment unsuccessful, however the amount was deducted from my account. Please look into the issue ASAP.

I am unable to GST invoice for 5 of my booking as mentioned below.
I am reaching out to customer service but they are providing only the receipt but not the invoice.
Registered email id - bhatia.nikhil.[protected]@gmail.com
Phone number - [protected]
1. Collection O 41916 Mansarover
Oct 30, 2020 - Nov 1, 2020
2 Guests, 1 Room
Booking ID - QJSL0294
2. Collection O 41916 Mansarover
Nov 1, 2020 - Nov 4, 2020
1 Guest, 1 Room
Booking ID -BKDW2380
3. Collection O 41916 Mansarover
Nov 4, 2020 - Nov 7, 2020
1 Guest, 1 Room
Booking ID -HFMD8962
4. Collection O 41916 Mansarover
Nov 7, 2020 - Nov 12, 2020
2 Guests, 1 Room
Booking ID - FEAZ5876
5. Collection O 41916 Mansarover
Nov 12, 2020 - Nov 13, 2020
2 Guests, 1 Room
Booking ID -WZRQ8401

I booked a hotel with oyo on 23rd December 2020 at Dehradun on the same day at the hotel SPOTON DHN582 hotel inn house via oyo app. I got the room at a discounted price via oyo. When I reached the hotel the owner said we are not taking any booking via OYO and that if you want a room you need to book it then and there itself. He also asked to cancel the booking stating that the money will be refunded and asked me to pay extra money for the room instead. As I was in a hurry I booked the room and paid him.
After 5-6 days I was checking for the refund in order to realise I haven't received any. I contacted the oyo real time assistant and asked for the refund since these hotels are working for oyo. As per the response I was told that the refund won't be possible because of their cancellation policy!!!

Does oyo cancellation policy involves providing customers with hotels that don't abide by their working criterias and charge extra money instead?

Does the cancellation policy involve fooling the customers? For their own personal benefit???

Running a company on this level and carrying out such fraudulent activities is not one can expect and it's a shame.

I tried to book an OYO dated 30th Dec, With SSR Royal Suites. The booking was 21st jan to 26th Jan, 2020. My money got deducted 6310, and now it is showing it is not confirmed, no damn agents are helping me. I called the OYO almost 15 times. Now, I have to go to legal, either make it confirm, or refund my amount.

I made a booking for hotel in Digha through Booking.com on 24th December. The booking was made and it was made through OYO for 25th December 2020.Which means the booking was forwaded to OYO by Booking.com and OYO confirmed the booking. My booking id is [protected].

OYO assigned me a hotel in Digha and sent me SMS to make payment to confirm booking. The hotel name was "SPOT ON 71367 Hotel New Digha International".

I made payment through internet banking and went to the hotel in Digha with family.

Now after journey when I reached hotel during afternoon the hotel manager said they do not have tie up with OYO and refused to honor the bookings. They said they had tie ups but they have broken tie ups weeks back. I tried to convince them that the hotel detail was sent to me and I have already made payment. They rudely answered to check with OYO. And refused to entertain me in any manner. This is the point from where harassment started.

I first then tried to contact the property owner through the number that was given in initial email when booking was made. The call went to the same person who just denied me check in. He again told me to call OYO and refused to honor the bookings.

Then I tried reach coustomer care of OYO. For first hour I was just unable to contact them. I tried to google search also for customer care number and tried on that number. Either the call was busy or it was going on automated voice call. And no matter the options I selected it did not connect to customer care representative.

After few more attempt it connected to a customer care representative. I explained everything to CCR who then again forwarded my calls saying she cannot help. And this again went on and on for several minutes. Every time I reached some representative they use to say that they will be transferring calls to appropriate department. Finally I got frustated and told them I am tired of this and shouted on them that my family and my baby are on road for last several hours..they were already tired from journey and now they are suffering because o[censored]nprofessional behaviour of OYO.During these attempts I received several emails in my inbox confirming that OYO has received my complain of check-in issue and they are working on to resolve the issue. I was having check-in issue which should not have happened since I already made full payment. But me and my family were on road for several hours and OYO was still trying to resolve issue.

Finally after some time I received call from OYO customer care. He said sorry and said that hotel detail has been forwarded on my mobile. I said I already have details on email when I made bookings. Then he said that hotel detail has been updated. I was shocked that after so many hours they updated hotel details without my consent. I made booking after checking the hotel condition online and they assigned new hotel 4 hours after check in time and that too without my consent. And my family was suffering because of them. My baby was continuously crying which made me feel frustated and bad and I got angry as well. But I had no option. I was new to Digha So I tried to follow the location of new asigned hotel that was sent over SMS.

I received this SMS at 4:13 PM which is already too late. I should have booked another hotel rather then watching my family suffer. Yet I allowed them to make my family suffer .

So after several hours of attempt OYO customer care responded and assigned another Hotel. This time the hotel name was "Hotel Sea Palace" as you can see in the SMS screenshot . I followed their map instruction and after great difficulty managed to find this new hotel. I went to this hotel and to my shock this hotel also denied me check in. I told them that I have been confirmed a booking in this hotel but they rudely said they do not have any empty room.

Again after several attmept OYO customer care responded and said they are talking with property owner to assign a room. My check in was at afternoon and by this time it was 5 PM and for so long my family and kid were standing on road in Cold. It was getting darker now and OYO coustomer care kept on telling to wait they have asked property owner to assign a room but room was never assigned.

OYO customer care told me they are on call with property owner and the property owner have agreed to give me a room and instructed their staff to allott me a room. I repeated the same to the hotel staff that were available at that time. But they again refused to honor the bookings and give me a room. I repeated the same thing to customer care several times that hotel staff that are on gate are not ready to give me room. OYO customer care again told me that he is talking with property owner and property owner is asking them to give me room.

And during all this period it became darker. A scene was created in that area. My baby was continously crying and shivering. One of the staff then suddenly took me to another hotel and asked to pay money to a person and said that person will allott room in that hotel. I told him that I have already paid. He replied I will have to pay to get a room and I can get a refund from OYO in 7 days. I informed this to OYO customer care representative who was on phone who then said me that I have already paid and not to pay him. He told me that he is taking with property owner again.

I finally told him that I cannot watch my family suffering any more. If you can solve this in 5-10 minutes then it’s okay else I will look for another hotel. The customer care representative again said that he is putting call on mute as he is talking with property owner. 10-15 minutes passed.Nothing happened. Room was not given to me. So me and my friend searched for another hotel. With great difficulty we managed to get a room in Hotel HANS. That too after explaining our condition to them. The manager was good person and he after some convincing gave me two rooms for Rs 2000 each i.e. total Rs 4000. At this time I told OYO customer care that I could not take this anymore and I have booked a hotel. The customer care again started saying that I must wait 5 minutes as he is talking with property owner. I said I will talk about this in Kolkata when I return. I can’t wait whole night for your property owner to give me room.

Now we had to extend our stay in Digha because our whole day was wasted. We booked room, the hotel denied check in, we waited, OYO assigned another hotel without our consent, the new hotel also said they have no empty room and we kept on requesting and OYO customer care kept on saying they are in talk with property owner who is ready to give room.

If property owner was ready to give room then why were we not given room immediately?

Why wrong hotel was assigned initially?

Why my family had to wait on road for hours to get a room whose payment was already done?

Whose mistake is this that my baby got ill due to sitting outside on road for hours?

Why would I have to wait till night hoping that OYO assigned hotel staff would give me a room?

And why a new hotel was assigned only when I made complain to OYO on reaching first Hotel?

Just saying sorry is not enough. Because OYO representatives are saying sorry. They do not feel sorry. May be it is because a normal man can not do anything then to suffer at the hands o[censored]nethical beaviour. A busines venture can harass common people as per their wish?

Does law allow this? Does law expect me to wait indefinitely until I am assigned room by OYO. ?

10 minutes ..30 minutes 1 hour..how long does OYO expect us to wait? I got this answer when I reached Kolkata.

I reached to OYO customer care again and asked for refund. The OYO customer care said to reach out to Booking.com for refund.

Where as in the booking confirmation email I receive instruction that all payment will be handled by property owner. And the payment I made was directly to OYO as you can see in the screenshot attached in this email.

Nevertheless I reached out to Booking.com and asked to look into the matter for refund. They said payment was made to OYO. They can’t refund it. But they agreed to take this further and investigate. They asked me several proofs. I shared with them all the documents that I was having and followed with them for several hours continuously for 3-4 days.

Finally Booking.com told me that OYO customer relation manager has said that property owner was ready to give room but customer did not like the room and so customer did not check in. While I have enough in person evidence to prove that no room was shown to me. I was only told by Hotel sea palace staff at the gate that room is not available. My friends and my wife were there as a witness. OYO must have customer care call recording as well. Not only this, a scene was created and so many local people got to know about this. Not only this hotel HANS where I made booking myself later on also gave me room because I was harassed by OYO and I was in emergency and in desperate need of a room. My family was suffering in cold hungry. They could not even go to washroom.

Then I again called OYO customer care and asked why they said wring information. After several rounds of talk with OYO customer care I got an update from them that according to them property owner was ready to give me room but I denied so I do not qualify for refund and termed me NO SHOW. As if I was not the one who was waiting for room and was harassed by them. They also forwarded a no show invoice.

Now I want to know how can you deny refund when you assigned new hotel at 4:13 PM without my consent. It was already too late. I did not check the new hotel earlier if it was clean hygenic or not. I booked a different hotel. You made me suffer and then assigned one hotel of your choosing and then that hotel also kept me waiting. Yet they say they will not give refund.

Is this how easily a business venture can harass common people in our country? Should every common people remove the word “Honesty” from their dictionary? This is what appears from the bevaiour of OYO in my experience.

Would I ever be able to get my refund?
OYO customer care seems to have no account for 6-7 hours delay and the harassment they caused to me and my family. And when I finally booked hotel myself after 6 hours of waiting to ease suffering of my family then they said you will not get refund as their propery owner was now ready to give room.

Is this behaviour with consumer legal?
Do I deserve refund in the eyes of law?

Booking ID: WWNM7935

I have made payment of ₹2142 from SBI account and the I have recieved confirmation from my Bank but the Oyo App is saying it hasn't recieved the amount and the customer care support is unresponsive. Is this how you guys do business?

I booked a room on 9/12/2020 but because of some reasons I canceled it and claimed for refund but today is 28/12/2020 but i m not getting my amount please contact me on
[protected]
[protected]@gmail.com

Hi,

On 26th Dec 2020 I booked 3 rooms at hotel Monsoon Meadows (Booking ID - MWCA7419, Check in 26th Check out 27th) and I have made the advance amount using my credit card. After making the payment the app was showing "Payment Error Message" but the money was deducted from my account. When i checked the app it was showing the same screen " Pay Now or Pay advance and book". The booking also not confirm that time in app. I...

I booked a room in rishikesh with booking Id CZNU6883 and i paid the amount at the time of booking. when i reached to OYO the room is in bad condition and is not same as shown over website So i cancelled the booking. Now i want my money to be refund.

Dear sir/ madam
This is the second time that such an incident happened to me. After booking and receiving confirmation from oyo thrice yesterday when I went to the hotel today morning I was denied check in saying they have no tie up with Oyo. After calling customer service most of them just disconnected my call.
one lady spoke to me for 45 minutes and her only response was that Oyo can't do anything except refund the money. she wasn't even ready to update saying it was not in oyo policy.
After upgradation I was given a hotel which I didn't like at all. Horrible service.
I immediately checked out of the hotel but no refund issued by Oyo for this inconvenience!
I have sent 10+ emails but no response from Oyo.
This is the hotel reference of booking

Hello Pratik
Your stay at OYO 10016 Hotel Golden Inn has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 1 Deluxe (3X)
Number of guests: 2
Address: 01, 1st floor, building no 2 CTS no 107/1, near sani tower, opp dewan center, Mumbai
Map link: http://bit.ly/2yDiiS4
Reception: [protected]
For assistance, please visit our Help section by clicking at https://oyo.ac/KhIZImC