OYO Rooms Complaints & Reviews

Hi Team,

On my previous booking made on 18th October, payment was made through UPI. Amount deducted but payment unsuccessful in app.

I had raised the same concern to the customer executive immediately and was promised that they will initiate and process the refund, but till date i didn't hear back from anyone either through message, mail or call also there was no amount credited to my account.

Booking Details (ID: JVAE4975)
Amount - 828 Inr

Please do the needful ASAP.

Thanks
Dr Prudhvi

I have booked a hotel. Checked in, payed full payment for 12 days. I didn't liked the hotel so I did a early checkout on same day. I was obliged a refund of Rs.6991/-, which after many calls to customer support I was assured will be refunded to me in 7-14 days and they will also mail me the link to fill out form where I can enter my account details so that amount can be refunded. No one has mailed me anytime since then. I have called for almost 50 times and still my issue is not being resolved.

Hi Team,

On my previous booking made in September, Dual payment was made.
Payment was made through card as well as OYO app as the hotel mentioned to us that the system was reflecting the same.
I had raised the same concern to the customer executive immediately and was promised that they will initiate and process the refund, but till date i didn't hear back from anyone either through message, mail or call also there was no amount credited to my account.

Booking ID - YIQF8213
Amount - 5, 156

Please do the needful ASAP.

Thanks
Anagha

I have booked hotel in oyo
Booking time it shows rent of 645 ruppes so i have booked
But after 10 min check in time it shows 277 pending
That's why i cancelled my booking
Now they refused to refund

This is with regard to my booking No. RGZQ5198, for stay in Cooch Behar from 2nd Nov to 4th Nov '2020 at Capital O 68511 Hotel Stay In.

On reaching the hotel on 2nd November 2020 morning, I was informed by the manager that my booking is showing in his tab, but he cannot provide me the room at that tariff. He asked me to pay around Rs. 300/day extra if I wanted to check-in else, I was asked to cancel my booking.
Even after repeated attempts I could not speak to any oyo representative, neither did the hotel manager help me contact anyone. So, I requested for CANCELLATION AND REFUND through the OYO assistant chatbot ( screenshots of the same is attached herewith), in which i was assured that my booking is cancelled as per my request and I had even given the reason for the same along with my refund claim request.

But then, I received an email on 3rd Nov 2020( mail attached ) saying that "i did not turn up at the hotel and thus there is no refund available".
THIS IS ABSOLUTELY UNETHICAL AND AMOUNTS TO SCAM.

First, you inconvenience me by denying me check-in at the last moment and then denying me the refund now. It is unexpected from a company like Oyo.

I EXPECT FULL REFUND OF AMOUNT Rs. 306/- in my bank account IMMEDIATELY.

I did my payment yesterday which includes wizard membership fee too but still I didn't got it and today I got the message that my booking has been cancelled!!

I booked a room for me and 2 of my fiends on 7th November 2020 at Moidu's hotel palarivattam, Kochi. I made online payment of Rs. 1228 for an overnight stay. OYO also made a confirmation call regarding my check-in. When I reached the place I was known that the hotel I booked is a quarantine centre and they denied access to the room. I found no helpline number to directly contact the service provider, also the help chat they put in is worthless.
I was let off in the streets and no solution is made on my cause till now. I am truely eligible for refund and I want it.

I made a booking today. Oyo started giving an option due to Covid to pay some online and rest you can pay at hotel. I did that today. The money was taken from my bank. I can send a screenshot if you want of my bank statement. I cancelled the booking within 15 minutes. Rs 168 was taken payment successful booking confirmed but after cancellation I did not get the money back. When I started an online chat, they said refund cannot be given. I want to know why? I cancelled right then within 15 mins. Oyo can just take the money they never refunds the money. Never.

Yesterday I booked a room with booking id-IKSR5416 at landmark -3 hotel Nehru nagar but because of dates issues I immediately cancelled my booking. Now I want my refund. Please kindly solve my problem

Booking ID-SZVN4715, Ref. No.[protected] dt-17/10/20. Booking was unprocessed and canceled on same-day. Complaints made to the customer care with complain ID - [protected] for amount of Rs. 2631/- refund not received yet.

We have checked in hotel on 4th Nov 2020. As we have done the booking through the oyo application as we have done the payment 1238rs through oyo app still app was reflecting payment not done and amount was debited by account and we spoke to the hotel konark in Mumbai he told it will reflect in ur account but u have do the payment so we did the payment through debit card 1238rs and now oyo app is showing amount is done and it's til now reflected in the bank account please help us to get our previous amount
Booking I'd : VNWE3467

I m going to the oyo rooms in Collection O 41916 mansarovar. I m cancelling my booking bcz there is some issues ...my refund money is not providing me back...so plzz refund it

Hi Team,

Wish of the day!

I hope you are staying safe and healthy through these unusual times!

I thank you for providing such a great service by OYO across India.

I am always feeling good while using your services.

I beg to inform you that I have been booked a hotel room through OYO rooms on 03.11.2020 @ 04:43 PM and made payment of Rs.862 through Paytm, and then I realize that booking was not correct then I cancelled same day @ 05:01 PM and I have booked again and used that booking. In this whole thing I was confused in the OYO app and did not understand the booking procedure properly.

The amount of Rs.862 debited in my account which is charged for booking. Now I request you to refund my amount of Rs.862 against cancellation.

And also request you to treat this request in a special case and do the needful, because I am facing an unprecedented situation and heavy financial difficulties during the Covid19 crisis, this transaction amount is very big amount to me in this situation.

I hope this will resolve my request and thank you for your time in this regard.

One Line summary: DO NOT STAY IN THIS HOTEL!!
I stayed in the OYO 49032 Shivam Guest House Sarnath, from 16TH September to 19th September. My experience was horrible. First of all, one major mistake or wrong/illegal strategy of OYO is that they show misleading photos of hotels, which are not actual. People many times get into this trap and book hotels. This is one of the major drawbacks of online hotel booking. Also, kindly never pay beforehand online, only pay at the hotel during checkout. The OYO customer service doesn’t even respond properly to issues when payment is already done.
Now, regarding the hotel, very below average and pathetic hotel at a very wonderful location of Sarnath. I don’t think the hotel rooms very well sanitized regularly, because rooms were dirty and not cleaned regularly during my stay. The rooms only had 2 beds……. That’s all. On the floor, only 2 beds. No tables, chairs, door mats, cupboards, dustbins, NO WIFI, intercom phone, nothing. No hot water facility. When I asked for it, I got dirty old broken plastic table. Even the bedsheets were not changed daily. AC was having problems with the wire connection, and no remote was given to me. I always had to request someone to regulate it. On the last day, the AC stopped working altogether. There is one Vaishali restaurant nearby whose owner is same apparently This restaurant provides delivery service. food there is very over priced, unhygienic. I ordered from there unfortunately and then my stomach got problems. Pls do not eat from there, there are other small restaurants nearby, just have to explore a bit. OYO had promised for complimentary breakfast, but I got nothing there. I thought being a Wizard member is for my benefit, but happened opposite. The owner is very rude, staffs are ok. TV was not working. Bathroom was dirty and not cleaned. Rooms size is very small, because for fitting 2 beds.
I strongly recommend pls do not stay here, and if yes, kindly check the facilities before payment. And OYO has given me a huge disappointment.

Booking Id is - YCVL3618
I made booking for 2 guest, During payment, I minimize the App for sometime and reopened it after few mins. I directly selected payment mode and paid the amount. In this period, App got auto refresh and no. of guests changed from 2 to 1. Hotel staff denied to allocate room to 2 guests and was demanding high amount.

I tried contacted to Oyo Customer care many times to get help as it was so late in night (11 PM). but no. didn't get connected so I have to cancel the booking but amount is stuck so I want refund but they denied to refund by telling me stupid policies. They don't bothered for inconvenience caused to us at mid night.

My money is stuck, I escalated to Customer care Executive to escalate the call to his senior but he Denied.

Please help me to get refund.

Hello, I am Gautam Bhadu Baisane I had booked the hotel on 1st October but that hotel left a lot of mine but I didn't get it so I lodged a complaint but I haven't received its money yet please get me my money as soon as possible, it's a humble request Note the hotel booking id is UIWD8953

Tv not working

HI,
I tried to book room through oyo app on 19th october 2020. while booking room payment was in pending. so, i tried again..and i waited for a while, no rooms were booked and i didnot receive any booking messages from oyo, and amount debited notification from bank side. After that i called oyo and explained about booking they said no rooms were booked. They asked me for booking id. But i receive nill. After two days i checked with credit card statement and i immediately called bank and raised a ticket..From bank they gave me transaction number and they told me that your transaction towards oyo rooms were successful. Still trying to reach oyo . there is a possible way to find the payment details from oyo, but they are not helping out. [protected] [protected]@gmail.com

Today 26/10/2020 i had a booking in oyo hotel golden palace by shagun goyal which was booked online and payment was made online through phonepe and payment hot successful but the merchant(OYO) didnt recieved any payment and we were asked to make the payment again so i did the payment twice please look into our matter and refund our money as soon as possible

YOUR PERSONAL DATA IS NOT SAFE WITH OYO

I made a booking on 25th September. Emora Hotel, Bangalore.

Soon after I made the booking through the mobile app, I received a call from person named Amit Sharma ([protected]) claiming to be an Oyo employee.

He had all my booking details such as Name, mobile number, bookng ID, duration of stay and the exact amout owed. He also knew that I am a regular oyo customer.

He asked me to confirm my booking and asked the expected check-in time.

He also offered me additional discount if I make the payment online and provided upi id (oyo.[protected]@ybl)

I made the payment assuming that only an oyo employee should have these details.

The person told me that my payment got stuck in the gateway and will be refunded to me within 24hours and suggested me to make another payment and so I did.

After reaching the hotel I got to know that my payment is still pending. That is when I realised that I got scammed for Rs. 7000+

My biggest concern is How did an imposter got hold of my personal data? which only an oyo employee should have access to.

This incident has made me realise that there is big leak in their system and my personal data is not safe with oyo. Hence, I have decided to uninstall the app and delete my profile from oyo.

This is a serious breach of privacy and misuse of customer's personal data and not to be taken lightly.

Its been been a month and still no response from oyo.