OYO Rooms Complaints & Reviews

Due to an emergency, we had to book 2 Oyo rooms around 11 pm at Avisi Residency, BBSR OYO 46648 and paid beforehand for hustle free check-in. Though the location was very difficult to find still, we reached at the hotel. But the gatekeeper stopped us and despite of our showing him the booking details, he kept us waiting and asked us to call the number given in the app. He caused us a great inconvenience and forced us to stand on the road...

I was looking for a stay for 10th November 20the i started to finding it in OYO app then i found a deal in Annapurna Guest House (Oyo 71644) the deal was in Rupees 444 for 6 Hours Slot then I Booked it and Paid it through My credit Card after the booking the mail comes to me there was 121 was showing due I decided to pay it in the hotel through cash when I reached there for Check in they said 1221 rupees is due again i checked the 1221 rupees...

On Friday (27/11/2020) morning I was doing a booking in Hotel Arvi Varanasi (oyo 67983) and I was supposed to pay amount 1154 rupees for that.
I initiated the payment and did the payment. Amount has been deducted from my SBI account but no corresponding booking has been done.

I talked with oyo customer care executive, they said my refund will be initiated within 24 hr but it's been almost 3 day that I haven't recieved...

I tried to book a room through OYO rooms on 27/11/2020 at 12:10pm. The check in was scheduled at 29/11/2020 and payment was done. After the completion of payment the booking was reverted to 27/11/2020 itself. I contacted a customer service agent through chat(which was only available) and he asked me to cancel the booking and rebook for the required date. I cancelled the rooms at 12:22pm and no refund was issued from the OYO side. When enquired...

I booked an OYO Room on 27/11/2020 at 12:10pm for 29/11/2020. Due to some error after the payment the date of booking was showing as 27/11/2020 itself. When i contacted the customer service they told me they cant modify my check in date and the only option is to cancel the room and rebook the same. I cancelled the rooms at 12:22pm same day itself and no refund was issued by them. When enquired they told that no refund can be issued if the...

Hi my recent stay at oyo rooms is very bad . Oyo is cheating customer . I added rs 99 wizard membership by mistake & on payment page of my hotel booking. I was not getting option to remove it.I decided to pay at the time of checkin. I paid the amount but not got wizard membership & also requested hotelier to remove membership but he denied . I booked two oyo rooms . I am attaching bill proof in which i paid rs785 . I have to pay rs 686 for...

I booked (paid) a room in OYO 18508 on 22nd November 2020 around 2 PM. When I arrived there around 4 PM the lady at the reception, first hesitated to give the room as we said that we already paid for our stay. She kept us waiting and after some discussions with her other staffs, she agreed to give us room. And then she asked for our identity proofs, though I didn't have a hard copy of my adhar card with me I definitely had the soft copy which...

I have booked in spot on hotel aeron 36856 for 23 nov and checkout on 24 Nov. on contacting hotel prior to check in the hotel denied check in due to hotel having policy on individual check in on spot on hotel. family not allowed. on enquiring they told to do alternate booking on hetel aeron plaza for family booking. they told to get refund from the oyo because u have paid online to oyo. because of not allowed checkin i was told by oyo assistant...

Hello, I made a booking on 24nov2020 Booking id- HKBA3870 with hotel - OYO 6327 Hotel Hill View, booking amount - 1029 was taken and when I visited hotel I found that hotel was in bad condition when told this to hotel manager to provide a clean room he denied and said I can cancel the booking
so I cancelled the booking before checking-in into the hotel room but Oyo rooms denied to refund my money and took all my money, kindly help...

On dated 22nd Nov'20, I booked one oyo hotel( Bookong ID: XOZU3421), But due to location issue i cancelled it within 5 Min. It was the day schedule booked so as per oyo rules it is completely refundable. But still refund not done.
On the same day I booked other oyo Hotel i.e. Hotel Viraj( Booking ID: NCLT6509) When I reached to hotel, receptionist told me i booking has been cancelled, then as per them I paid another same amount of...

I HAVE BOOK ROOM BOOKING ID ZQLM9568 ..
I call your service centre at morning that cancel my booking and give me my refund...
And now i call your customers support for 7 times every time they took me on hold for 30 min after that call will be automatically disconnected...
When i will get my money back ...
I want call back from Oyo and want my money back as soon as possible...

I had booked OYO 6312 Hotel Paris residency by checking the pictures uploaded in OYO app which seemed good and hygienic to me from 22nd November to 25th November for 3 nights and paid the amount.

Now I went to the hotel and checked in to find out that the rooms are really bad with no ventilation and rooms are not bigger than a small match box equipped with bed and not even a proper place to walk in the room and completely different...

OYO 71849 Hotel Achi : Booking No.: NYWZ6702

Dear sir: pls refer the said booking id.
We have never complaint over not providing atleast a clean room ( in the midst of covid time) with a clean bedsheet, a clean pillow and bath towel. We managed with our own things. In the moring 23/11/2020, i given my feedback with single star. Immediately a man introduced himself as manager came to the room #204 and asked my concerns...

Dear sir/madam
I'm book last night oyo room palm tree at ghaziabad my booking id HYMQ0973. the is so dirty not hygine or so dirty smell. i ask hotel staff to change my room so he tell sir my hotel in under renovation so pls book another hotel.
so pls refund my payment...

Hi, I booked an Oyo Capital O 75001, payment was done, but no bookings showed. Booking opted from Oyo app itself....

I had made a booking on 16th nov 2020. Booking id- FZPB4329.

Room was not upto the mark in terms of hygiene, i had prepaid for the room. I was continuously trying to reach customer care via call and help center on app but even in 7 hours they were unable to connect me with any concern person whom i can talk to.

Poor customer service

I made a booking from other no. Which is ALIJ2136 : booking...

I had booked a room thtough oyo 15 minutes ago money has been debited from my account and after that it is shown as failed transaction my email is [protected]@gmail.com, mobile num [protected]money debited is OYOROOMS3982668 date of booking22.11.2020:time 7.41 thru my ing hdc bank account payment reference no.[protected] Amount-409 please refund it....

Kindly refund the given amount, i have contacted razorpay also, pleaserefer to screenshot for further details ....

Booking id is LTIB9554 paid amount using debit card...

Hi,

I am staying in oyo flagship 23252.
Booking id WZTI9075.
Booking number [protected]

We have experienced a very unsatisfactory stay at this Oyo.
Firstly we had a good look at the menu when we saw South Indian wasn't there,
we went ahead and ordered it online.
When the food arrived the front desk did not allow.
He said that we will be charged extra for the food....