OYO Rooms Complaints & Reviews

On 13th December 2020 I booked a room at the hotel (Halcony Hillside Apollo), but didn't get room booked confirmation from OYO rooms side/Hotel and amount had also been deducted from my account. I was booked that hotel from date 14th December 2020 to 17th December 2020.
I spoke to OYO rooms customer care and above mentioned Hotel person as well, they said that your amount had been debited to OYO rooms but your booking is still pending or not get approved yet.
Due to such inconvenience services from OYO side I didn't get booked room at above mentioned hotel. That's why I need refund.
Could you please let me know when I get refund.

We had booked the hotel at 11.30 am on the 13th and we paid the debit The debit payment we paid was not refunded .Please pay it as soon as possible.

On November 23 rd While booking oyo room named (Hotel Bhavani, Berhampur) the payment had done through pay u with transaction ID C2011232009189002171754 but the room is not booked.I already contacted pay u they told that payment successful to oyo and told to contact oyo.So please respond to it and revert back

I had made booking on 12december with id EJTP5564.. I am not able to reach hotel because of massive accident on main road between trucks due to which road get blocked and huge traffic occurred for hours because it is one way road only.after waiting for hours i decided to return back to my home soo i cancelled booking because road to orcha had been blocked ..it was not my fault i am not able to reach hotel.. I have made booking on 12 December at 11am only I want refund of money

I booked a Hotel room from OYO of 2945 Rupees on 11/Dec/2020, My amount has been deducted but the booking, not done. And there is not a Supportive team also to talk to. No number is there to talk to Executives.
Kindly Revert my Money.
My Number: [protected]
email: rautela.[protected]@gmail.com

I have booked oyo 18305 Terence hospitality services on 5th of December 2020 after discount i have pay total amount of rupes 823 but when i go to the hotel the staff was says that they have no rooms available in property so i have canceled the booking at site i requested to you to refund my amount of rp 823...asap...

I have booked Hotel Gokul lodge on dated 25 th Nov check in and check out 26 th Nov.but some personal reason l have cancelled my booking on dated 24th Nov. Till date my booking amount i.e 1243 not refund to me .please resolve this issue early as possible .

Booking id RPVD8539.The route to this hotel is restrictive with one -way travels only.You can check on google map today also.No where it was mentioned that we can't take a vehicle there.OYO Flagship 39786 OXY Royal Residency.I booked at 2 pm and then had to cancel in an hour when i was reaching there.As you cannot reach with any cab larger than mini.

I had booked a room with oyo at 12:12 pm on 3rd december 2020. And after some time i decided to cancel the room because of alterations in my plan. My refund payment is pending They cut the phone by puting me on hold without any resolution .

Hi My name is Benjamin Asir King...
I am from Bangalore
And im a youtube artist
I recently had a video shooting and Recording
In chennai...I had booked a room that was closest to my shooting spot in ECR Chennai...
And i booked the room atleast 10 days in Advance to Suit my Budget during these difficult Pandemic Times...
And yes i booked a room in Chennai
(OYO HOME 41596 BELLA VAGUES -ECR) From 29th NOV 12:00 PM to 30th NOV 11:00 AM.
And i was free that i booked this hotel aldready so i can have an hasslefree stay at oyo just like everytime ive booked an oyo..
So 4 days after my booking...An OYO Representative called me for confirmation regarding my stay...And i said Yes...So I reached chennai and left to the hotel...that was 20 kms away from the Railway station by Cab that cost me 500 rupees...so after a long tiring drive ...reached the hotel...And yes the hotel said our booking was not confirmed thats problem number 1 ...i said him that my booking was confirmed and showed him the message...He showed me on his computer that my name didnt show up...and two minutes after he said that...My phone received a message saying..my booking was cancelled...
I was shocked...And i called up Oyo Customer care..they told me this must be a mistake... (at this point i was aldready tired and looked like a pig because of my 350 km travel and the nivar cyclone was happening and i couldnt bare the low temperature because it was cold and freezing) So the Customer care asked me to book the same room again...And yes i followed their instructions and booked the same hotel room...and the price was the same...So i anyways booked it...and after the booking i showed him him confirmation and he too confirmed on his computer screen ...And here comes problem number 2
He says that the booking uve done is right and confirmed... but you have to pay us 1, 100 rupees ...at this point i was pissed...i clearly planned my trip ...and for the room i had arranged 850 rupees.and now the budget raised to 1, 100 ...And i said i can't pay them that much..and they said please cancel your booking...and i called up Oyo Customer service in which a Woman called Sumi Das spoke to me...( i reached the hotel at 12 and the calls from one representative to another went on till 4 O clock.)
I had wasted four hours talking to the customer care to resolve my issue... After four long hours of struggle... they told me that they had booked another OYO close to the same room...And by close they meant 4 kms away...And due to the sophisticated area...No cabs or Autos or any transport was available so guess what we walked 4kms to the other Hotel room (which you can check in their hotel cctv) that is :-
OYO 7657 India Gate Par View .

After that damn tiring walk of four Kms..With all my luggage...i was almost dead than alive...

I went there 2 floors up...Just to hear that the room that oyo had booked for me was by mistake and that only a room that was worth 1600 rupees was available and i could not pay that much...when i just cancelled an offer for 1100 rupees...And morever as if this stress wasnt enough... this receptionist property manager at India Gate par view his phone number([protected]) he wouldnt give me his id card or name fearing he would get in trouble.. ...with a disgusting smile on his face He asked if me and my friend who is also a guy if we were a couple...That totally means he thought we were gay...And his buddy next to him laughed together with him...and this really pissed me offf...and believe me i did not even have the strength to fight there...i was on my knees and my face was pink because of the weather...so yes i couldnt afford this room too...so i tried many more oyo rooms...and nothing came lesser than 1500 rupees ...so i had to walk back along with my friend to BELLA VAGUES the previous hotel room...And asked my friend from bangalore to transfer money and paid 1, 100 rupees. And guess what it was aldready 5 o clock and my work in chennai starts at 5:30 and i rushed to the room...and put my stuff in washed my face and left in 30 mins .No rest and my face was swollen...And i couldnt stand up properly...

I went to work and came back at 11 O Clock.

And i rested and then next day 5 O clock i checked out from the room and left to work...
I literally just stayed for a couple of hours in a room that i overpaid for a room...All because of the stupid OYO management
...my day was ruined and as an anxiety and asthma patient ..i suffered health an physical issues... So a refund will not work for the problems i went through...A compensation is what will make me cool down...
If OYO doesnt escalate this...I have no other option than to move to Consumer Court...which i can easily do as my family works in Law...

Thank you Consumer Complaints for this Portal...


P.S -Also these people in both hotel rooms did not know we were tamilians because we spoke in English...and spoke unparlimentary words that did not entertain us behind our backs that we could clearly hear.

I booked a room in oyo48222 Meera international collection O Asansol in 1st december 2020 i paid online the amount of rs.1231/- via paytm but due to some reason i cancelled the booking and its been 2days I haven't got my Refund back as the money was important for me I want my refund back I didn't even checked in that hotel and with half and hour i cancelled the booking how is this possible that i didn't get refund back and in my booking section my it is written that cancellation charges is 1231 rs. is this even fair to deduct all the money i want a call from oyo as well as my money please assure me the returning of money
kindly look into this matter my booking id is IRPF5029
My Contact Number is [protected]
Email Address : [protected]@gmail.com

Sir maine 1 dec 2020 ko mere mobile no .[protected] se booking id NHKZ1392 se ayodhya me Oyo hotel balaji book kiya ...jab mai hotel manager se baat kiya to hotel manager ne baya ki sir aap ko payment nhi karna chahiye tha Oyo se mujhe paisa time par nhi mil pata hai ..sir aap booking cancelled kar dijiye aap ka paisa refund ho jayega ..hotel manager ne bataya ki palan change m karenge to paisa jaldi aayega ..sir maine 1835 rs avi tak nhi aaya please refund kar dijiye.. please help me

I tried to book a room through OYO rooms on 24/11/2020 at 1.48 pm. The check in was scheduled at 25/11/2020 and I paid 399 through Paytm UPI from my airtel payment bank. After the completion of payment the booking was reverted to 24th of November itself. I contacted a customer service agent and he asked me to cancel the booking and rebook for the required date. I cancelled the rooms at 12:22pm and no refund was issued from the OYO side. When enquired the agent told no refund can be provided since the cancellation was done after 9am on the same date of scheduled check in.. I still don't understand how can i cancel a booking which was done after 12pm on 24 /11/2020, before 9 am of the same time date . My booking id was ZWPS7362 ... Now my hard earned money is lost due to a technical error from the OYO side. Kindly consider my issue and refund money on humanitarian grounds.

Made a transaction for booking a hotel via oyo rooms(booking id KLPD 9048) on 24th November 2020 with transaction amount of 399 through Paytm UPI from my airtel payment bank . I cancelled the booking on the same date (24/11/2020) due to some reason and it has been more than 7 days since oyo is telling me that they have successfully refunded the amount to the source. oyo has given me the bank reference number also, so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the reference number the bank says there is no transaction happend regarding the reference number. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am tired of calling oyo and again and again without any legit results.

I made a transaction for booking a hotel via oyo rooms(booking id KLPD 9048) on 24th November 2020 with transaction amount of 399 through Paytm UPI from my airtel payment bank . I cancelled the booking on the same date (24/11/2020) due to some reason and it has been more than 7 days since oyo is telling me that they have successfully refunded the amount to the source. oyo has given me the bank reference number also, so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the reference number the bank says there is no transaction happend regarding the reference number. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am tired of calling oyo and again and again without any legit results.

I booked a hotel in meera international oyo collection O 48222 and paid online for IRPF5029 (Booking id) still they haven’t refund my money back and I didn’t even chck in the hotel I want the refund money

Mne ek booking kri thi... Thoda amount phle krna ta baki hotel p ... Then mmne thoda amount pay kr dia ta firr usk bad ... Booking apne ap cancel .. or mera amount fss gya... M pur rat preshan rha... Mujhse Oyo se ye ummid ni thi... Mujhe mera. Paymnt vapis chaiye ... Subh se 10 br customer care p call krk . Pagal ho chuka hu.. kisi ne mujhe ache se ni btaya ... Firstly mera call trnasfer krte the vo ... Or bolte hi call disconnected... Usk bad firr kisi ek executive ne kha ... Abhi ap 12 bje pass krna or press 2 krna ... Vo kra to call hi ni jati vo disconnect... Puri rat preshan upr se ... Ye sb ... Mujhe mera refund chaiye ... Plz help me... And call me

The caretaker of Oyo rooms didn't mention any extra money at the time of registration, now after 2 months, he asked for extra 500 rs for common areas and some common supplies like drinking water and Refrigerator. When I denied he told me not to use my common area and Drinking water why this kind of irrelevant services from OYO Side. At the time of registration, everything Is clear about charges and all other facilities then why he asked for extra money.

Please whoever got this mail, Please take some action about this. My booking Id is 123417

The name of the Caretaker is Mr.Sanjay and contact info of Mr.Sanjay is [protected]

Please do something about it.

Thank you

Due to an emergency, we had to book 2 Oyo rooms around 11 pm at Avisi Residency, BBSR OYO 46648 and paid beforehand for hustle free check-in. Though the location was very difficult to find still, we reached at the hotel. But the gatekeeper stopped us and despite of our showing him the booking details, he kept us waiting and asked us to call the number given in the app. He caused us a great inconvenience and forced us to stand on the road for around 15-20 minutes. Then he himself called somebody and we were finally allowed inside the gate. When we reached the reception, after a long wait when they finally decided to help us with the check-in and took us to show our rooms. When he opened the rooms, they were full of mosquitos and didn't provide us with any liquids or mosquito repellants. it was still okay but when he showed us the other room, it was quite disappointing as the bathroom door had a big hole in it and when we asked them to change the room they replied, "app itni raat ko aoge toh jo milega ussise hi kaam chalana padega, aur acha nahi mil sakta", - if you arrive so late in the night, you have to adjust with what you get, we can't provide you with anything better than this. This was their tone and words. The person even denied to give us a towel.
Here is the link to the video and booking details:

https://drive.google.com/drive/folders/1W91KgbDvbEJeE65k6hNxcIptIgaS4_UT?usp=sha...⇄

I was looking for a stay for 10th November 20the i started to finding it in OYO app then i found a deal in Annapurna Guest House (Oyo 71644) the deal was in Rupees 444 for 6 Hours Slot then I Booked it and Paid it through My credit Card after the booking the mail comes to me there was 121 was showing due I decided to pay it in the hotel through cash when I reached there for Check in they said 1221 rupees is due again i checked the 1221 rupees...