OYO Rooms Complaints & Reviews

I made a booking for hotel in Digha through Booking.com on 24th December. The booking was made and it was made through OYO for 25th December 2020.Which means the booking was forwaded to OYO by Booking.com and OYO confirmed the booking. My booking id is [protected].

OYO assigned me a hotel in Digha and sent me SMS to make payment to confirm booking. The hotel name was "SPOT ON 71367 Hotel New Digha International".

I made payment through internet banking and went to the hotel in Digha with family.

Now after journey when I reached hotel during afternoon the hotel manager said they do not have tie up with OYO and refused to honor the bookings. They said they had tie ups but they have broken tie ups weeks back. I tried to convince them that the hotel detail was sent to me and I have already made payment. They rudely answered to check with OYO. And refused to entertain me in any manner. This is the point from where harassment started.

I first then tried to contact the property owner through the number that was given in initial email when booking was made. The call went to the same person who just denied me check in. He again told me to call OYO and refused to honor the bookings.

Then I tried reach coustomer care of OYO. For first hour I was just unable to contact them. I tried to google search also for customer care number and tried on that number. Either the call was busy or it was going on automated voice call. And no matter the options I selected it did not connect to customer care representative.

After few more attempt it connected to a customer care representative. I explained everything to CCR who then again forwarded my calls saying she cannot help. And this again went on and on for several minutes. Every time I reached some representative they use to say that they will be transferring calls to appropriate department. Finally I got frustated and told them I am tired of this and shouted on them that my family and my baby are on road for last several hours..they were already tired from journey and now they are suffering because o[censored]nprofessional behaviour of OYO.During these attempts I received several emails in my inbox confirming that OYO has received my complain of check-in issue and they are working on to resolve the issue. I was having check-in issue which should not have happened since I already made full payment. But me and my family were on road for several hours and OYO was still trying to resolve issue.

Finally after some time I received call from OYO customer care. He said sorry and said that hotel detail has been forwarded on my mobile. I said I already have details on email when I made bookings. Then he said that hotel detail has been updated. I was shocked that after so many hours they updated hotel details without my consent. I made booking after checking the hotel condition online and they assigned new hotel 4 hours after check in time and that too without my consent. And my family was suffering because of them. My baby was continuously crying which made me feel frustated and bad and I got angry as well. But I had no option. I was new to Digha So I tried to follow the location of new asigned hotel that was sent over SMS.

I received this SMS at 4:13 PM which is already too late. I should have booked another hotel rather then watching my family suffer. Yet I allowed them to make my family suffer .

So after several hours of attempt OYO customer care responded and assigned another Hotel. This time the hotel name was "Hotel Sea Palace" as you can see in the SMS screenshot . I followed their map instruction and after great difficulty managed to find this new hotel. I went to this hotel and to my shock this hotel also denied me check in. I told them that I have been confirmed a booking in this hotel but they rudely said they do not have any empty room.

Again after several attmept OYO customer care responded and said they are talking with property owner to assign a room. My check in was at afternoon and by this time it was 5 PM and for so long my family and kid were standing on road in Cold. It was getting darker now and OYO coustomer care kept on telling to wait they have asked property owner to assign a room but room was never assigned.

OYO customer care told me they are on call with property owner and the property owner have agreed to give me a room and instructed their staff to allott me a room. I repeated the same to the hotel staff that were available at that time. But they again refused to honor the bookings and give me a room. I repeated the same thing to customer care several times that hotel staff that are on gate are not ready to give me room. OYO customer care again told me that he is talking with property owner and property owner is asking them to give me room.

And during all this period it became darker. A scene was created in that area. My baby was continously crying and shivering. One of the staff then suddenly took me to another hotel and asked to pay money to a person and said that person will allott room in that hotel. I told him that I have already paid. He replied I will have to pay to get a room and I can get a refund from OYO in 7 days. I informed this to OYO customer care representative who was on phone who then said me that I have already paid and not to pay him. He told me that he is taking with property owner again.

I finally told him that I cannot watch my family suffering any more. If you can solve this in 5-10 minutes then it’s okay else I will look for another hotel. The customer care representative again said that he is putting call on mute as he is talking with property owner. 10-15 minutes passed.Nothing happened. Room was not given to me. So me and my friend searched for another hotel. With great difficulty we managed to get a room in Hotel HANS. That too after explaining our condition to them. The manager was good person and he after some convincing gave me two rooms for Rs 2000 each i.e. total Rs 4000. At this time I told OYO customer care that I could not take this anymore and I have booked a hotel. The customer care again started saying that I must wait 5 minutes as he is talking with property owner. I said I will talk about this in Kolkata when I return. I can’t wait whole night for your property owner to give me room.

Now we had to extend our stay in Digha because our whole day was wasted. We booked room, the hotel denied check in, we waited, OYO assigned another hotel without our consent, the new hotel also said they have no empty room and we kept on requesting and OYO customer care kept on saying they are in talk with property owner who is ready to give room.

If property owner was ready to give room then why were we not given room immediately?

Why wrong hotel was assigned initially?

Why my family had to wait on road for hours to get a room whose payment was already done?

Whose mistake is this that my baby got ill due to sitting outside on road for hours?

Why would I have to wait till night hoping that OYO assigned hotel staff would give me a room?

And why a new hotel was assigned only when I made complain to OYO on reaching first Hotel?

Just saying sorry is not enough. Because OYO representatives are saying sorry. They do not feel sorry. May be it is because a normal man can not do anything then to suffer at the hands o[censored]nethical beaviour. A busines venture can harass common people as per their wish?

Does law allow this? Does law expect me to wait indefinitely until I am assigned room by OYO. ?

10 minutes ..30 minutes 1 hour..how long does OYO expect us to wait? I got this answer when I reached Kolkata.

I reached to OYO customer care again and asked for refund. The OYO customer care said to reach out to Booking.com for refund.

Where as in the booking confirmation email I receive instruction that all payment will be handled by property owner. And the payment I made was directly to OYO as you can see in the screenshot attached in this email.

Nevertheless I reached out to Booking.com and asked to look into the matter for refund. They said payment was made to OYO. They can’t refund it. But they agreed to take this further and investigate. They asked me several proofs. I shared with them all the documents that I was having and followed with them for several hours continuously for 3-4 days.

Finally Booking.com told me that OYO customer relation manager has said that property owner was ready to give room but customer did not like the room and so customer did not check in. While I have enough in person evidence to prove that no room was shown to me. I was only told by Hotel sea palace staff at the gate that room is not available. My friends and my wife were there as a witness. OYO must have customer care call recording as well. Not only this, a scene was created and so many local people got to know about this. Not only this hotel HANS where I made booking myself later on also gave me room because I was harassed by OYO and I was in emergency and in desperate need of a room. My family was suffering in cold hungry. They could not even go to washroom.

Then I again called OYO customer care and asked why they said wring information. After several rounds of talk with OYO customer care I got an update from them that according to them property owner was ready to give me room but I denied so I do not qualify for refund and termed me NO SHOW. As if I was not the one who was waiting for room and was harassed by them. They also forwarded a no show invoice.

Now I want to know how can you deny refund when you assigned new hotel at 4:13 PM without my consent. It was already too late. I did not check the new hotel earlier if it was clean hygenic or not. I booked a different hotel. You made me suffer and then assigned one hotel of your choosing and then that hotel also kept me waiting. Yet they say they will not give refund.

Is this how easily a business venture can harass common people in our country? Should every common people remove the word “Honesty” from their dictionary? This is what appears from the bevaiour of OYO in my experience.

Would I ever be able to get my refund?
OYO customer care seems to have no account for 6-7 hours delay and the harassment they caused to me and my family. And when I finally booked hotel myself after 6 hours of waiting to ease suffering of my family then they said you will not get refund as their propery owner was now ready to give room.

Is this behaviour with consumer legal?
Do I deserve refund in the eyes of law?

Booking ID: WWNM7935

I have made payment of ₹2142 from SBI account and the I have recieved confirmation from my Bank but the Oyo App is saying it hasn't recieved the amount and the customer care support is unresponsive. Is this how you guys do business?

I booked a room on 9/12/2020 but because of some reasons I canceled it and claimed for refund but today is 28/12/2020 but i m not getting my amount please contact me on
[protected]
[protected]@gmail.com

Hi,

On 26th Dec 2020 I booked 3 rooms at hotel Monsoon Meadows (Booking ID - MWCA7419, Check in 26th Check out 27th) and I have made the advance amount using my credit card. After making the payment the app was showing "Payment Error Message" but the money was deducted from my account. When i checked the app it was showing the same screen " Pay Now or Pay advance and book". The booking also not confirm that time in app. I...

I booked a room in rishikesh with booking Id CZNU6883 and i paid the amount at the time of booking. when i reached to OYO the room is in bad condition and is not same as shown over website So i cancelled the booking. Now i want my money to be refund.

Dear sir/ madam
This is the second time that such an incident happened to me. After booking and receiving confirmation from oyo thrice yesterday when I went to the hotel today morning I was denied check in saying they have no tie up with Oyo. After calling customer service most of them just disconnected my call.
one lady spoke to me for 45 minutes and her only response was that Oyo can't do anything except refund the money. she wasn't even ready to update saying it was not in oyo policy.
After upgradation I was given a hotel which I didn't like at all. Horrible service.
I immediately checked out of the hotel but no refund issued by Oyo for this inconvenience!
I have sent 10+ emails but no response from Oyo.
This is the hotel reference of booking

Hello Pratik
Your stay at OYO 10016 Hotel Golden Inn has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 1 Deluxe (3X)
Number of guests: 2
Address: 01, 1st floor, building no 2 CTS no 107/1, near sani tower, opp dewan center, Mumbai
Map link: http://bit.ly/2yDiiS4
Reception: [protected]
For assistance, please visit our Help section by clicking at https://oyo.ac/KhIZImC

Dear sir/ madam
This is the second time that such an incident happened to me. After booking and receiving confirmation from oyo thrice yesterday when I went to the hotel today morning I was denied check in saying they have no tie up with Oyo. After calling customer service most of them just disconnected my call.
one lady spoke to me for 45 minutes and her only response was that Oyo can't do anything except refund the money. she wasn't even ready to update saying it was not in oyo policy.
However After upgradation I was given a hotel which I didn't like at all. Horrible service. I immediately checked out yet no response from Oyo to any of my emails.

Hello Pratik,
Your stay at OYO 10016 Hotel Golden Inn has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 1 Deluxe (3X)
Number of guests: 2
Address: 01, 1st floor, building no 2 CTS no 107/1, near sani tower, opp dewan center, Mumbai
Map link: http://bit.ly/2yDiiS4
Reception: [protected]
For assistance, please visit our Help section by clicking at https://oyo.ac/KhIZImC

Me pay kiya tha or booked v kiya tha but hotel ja k dekha to na booked hua he na payment na refund wtf ye sab oyo wale ese karenge to nhi chalega police case dunga salon paisa le k natak kar rhe ho na refund kar rhe hain.

I have booked oyo room and money has been deducted by oyo but booking status had not been seen in the app... Money was deducted... It was shown unprocessed and all... Dont knw what to do.

I have made a booking through oyo app at oyo 33475 Hotel Orient View(date of stay:19 dec -20 dec 2020). During check in i was denied permission as i have made booking online, i have raised the concern on oyo app and the customer care executive asked me to pay the money to hotel owner in cash and send slip to
[protected]@oyorooms.com, even after sending the hotel receipt the oyo rooms didnt refunded my money, My Phone number is [protected] and my Booking ID:PPSU5879.
I am also attaching offline receipt

Sir/Madam,
I am Debraj Paul, my registered no. [protected]. I had booking at 22 nd Dec, 12pm - 6pm slot. My booking id - TWWO1552
I checked in hotel at 3pm and checked out hotel at 6pm. I paid 689 rupees at hotel through debit card, I also have customer copy. I also filled their hotel check in book and they took our identity prove copy.
When I checked out from property then one receptionist took my phone and open oyo app. Now I am checking oyo app and identify that my booking is cancel. I visit oyo assistant but they unable to help me.
I want proper solution and refund my money. This is totally fraud by your property.
I attached my booking copy and bank statement for your reference.

Thanking and Regarding,
Debraj Paul
Ph - [protected]
Email - [protected]@gmail.com

I have booked a room in OYO 62553 Suvee Palace in Delhi for one day on 24th October, 2020 with the Booking ID UGNR8654.

I had made the full payment of Rs. 860 online but when during check in the hotel owner asked me to pay in cash as they don not accept online payment. They assured me that i will get the refund of my online payment and I had also received a mail from oyorooms the next day that you did not show up so we are refunding your amount of 860.

Its been around 2 months now but i have not received any refund even after sending several mails to the oyo escalations email id.

Sir/Madam,

I have booked Hotel Gokul Lodge through OYO App Date of check in 25th Nov and Checked out 26th Nov. but some personal reason i have cancelled the booking 24 th Nov and i have done already payment through online to property till date no refund of my booking amount . I tried many times to contact customer care support team through calls and emails but not yet responding .Please solve this issue as soon as possible. Details are given below
Booking Id - YEKA2405

Hi Team,
I've booked a hotel through Oyo online services for dated[protected]-2020, as I've asked for a late 2hrs late checkout than the standard checkout time of 11 Am on my checkout date[protected]. as the hotel management asked to pay Rs 300/- extra fro the 2hrs(1 pm) of late checkout, when they have asked to pay the extra amount I've immediately called the OYO helpdesk and explained the issue and when oyo representative spoke to the hotel guy in the hotel reception he said no rooms available at that time to oyo representative, but the same hotel guy is ready to provide /let stay in the room that I've checked in when I give that extra amount.

I discussed the same point that how could be it's possible that

1.they'll le me in the room for the next two hours if I pay the extra amount,
2.If denied paying the amount and I asked about oyo policy of getting complimentary next 2hrs they are saying that rooms are not available.
3.finally the as per Oyo representative suggestion I've and raised a refund over the ticket id -[protected] .

But I couldn't hear back from oyo team over the call or to the mail that I've responded.

Regards,
Hari

I have tried to book Oyo room at Oyo home 70293 comfortable stay saltlake.
I have paid the amount 2885 through phonepe and 320 from Oyo money for room from 21/12/2020 to 24/12/2020.
My mobile number is [protected].
Please reply and refund money or confirm my booking. Faster.
Transaction id:
T2012171552043001575115

I made a booking on 27 November, 2020. Booking ID - IZYU2539. I cancelled the booking because price changed after I booked. During cancellation I saw that I will get full refund of Rs.684 and throughout these 14 days on there app it is still showing that my full refund is under process and during talking to there agents during cancellation they told me that I will get refund of Rs.684 within 14 working days. But today when I talk to them after 14 working days their agents tells me that my refund is not applicable according to their policy. But their app still shows that my refund is under OYO return policy, throughout cancellation I saw that I will get full refund, till date I am seeing on their site that I will get full refund and it is under process ( I am attaching screen shot also). When I told this to their agent they told me that it might be a "technical glitch". Is it the consumer's problem that their site has a glitch which showed me that I am getting full refund and till this date it shows that my refund is under process. If I was shown that I will not get refund I wouldn't have cancelled but their app didn't show any such thing and now they are denying to provide my refund because of some technical glitch and my cancellation is not refundable. Please give me my refund it is not the users problem that your app has glitch and I got refund of an other booking of the same hotel on that day also which was also slot booking.

Hi,
I have booked a hotel room for 13 Dec to 16 Dec 2020, name: OYO 30600 Hotel Sagar Jabalpur, Booking I'd: CWBN5406. I paid 2580/- after 60% discount.
When I reached there the hotel room is so different what they are showing in there app. TV, fan, Phone was not working, room and toilet was not clean. I told to manager that provide me different room, but they told me no other room is available, why u paid to OYO first, without visiting here. Actually I paid all amount on booking time only. So that I don't get any waiting problem. But here I got very bad experience with OYO.
I was coming here from Uttarakhand for some work and it was long journey and so tired I was at that time. So I thought after a rest I will talk to OYO room executive, After took some rest, I had a conversation to OYO executive and I told him everything and ask him whether they can provide me different hotel. he told me wait for 5, 10 min, and after 5 min he disconnected conversation. I thought It was a problem, then again I tried to chat with them and told everything again the same thing and he again told me wait for 10 min and after some time it was disconnected again (Executive name is : Vishal) very bad experience with him. Then I realised OYO executive doing it intentionally, So I took the snapshot of my 2'nd conversation for future reference and took the complete photo of my hotel room (Room no: 204).
Then I thought nothing is going to happen, so I disided to stay there for a night and next day will go from there.
And In night I show there is 100's of mosquito was coming inside my room and I figured out the window is not closing propely even fan/Ac also was not working. I didn't sleep all night because of mosquitoes, some bit me also, that night was the worst night I have experienced in any hotel.
This was my third and last time i booked oyo hotel. Every time I found OYO rooms just here for making Money. They didn't even check Is their Hotel is working properly or not and the executive is worst than worst, Not even able to helping you out from the problems and stoping conversation by themselves.

Now I am asking you OYO, what if I got maleria, who will take the responsibility of my life. Where, In this pandamic everyone is saying cleaning is necessary and In your hotel there is dust every where and toilet is also not clean. No Amenities is working. What if I got Corona virus who will responsible for that. Why you are showing wrong room photos?
I really want to sue you. You OYO are the worst experience for me. Next I will not going to use your shoe app. From now I will tell all my friends what the actual OYO is.
Kindly find attached screenshot of hotel room in which I stayed and 2'nd conversation with executive.
See the pillow photo's also. That was nothing less than hell for me.
I stayed there only for 1 night and next day (14 Dec) I left the hotel.

My registered phone number in OYO is
[protected]

On 15th of December at around 01:45 AM, I made a booking for my Coorg stay with Oyo from 19th of December till 22nd of December. My money got debited from my account but I'm unable to see any details about that booking. Either give me the booking details or refund my amount.

Very bad experience with spot on 40217 aryawat guest house
hotal provided me used room without room cleaning and blanket also not available in the room and cushion was very dusty so totally waste of money

The booking was made 3 months ago on September 17th 2020.
The escalation number is 8072964, Booking ID is YIQF8213.
Post verification i had provided all the details required (bank information on November 16th, 2020) for refund of payment(Rs 5, 156).
Post this I have followed up on this through multiple calls and escalation through emails but I have not received any form of reply.

This is high time that i need a solution from your side and i want my refund to be initiated ASAP & i need it to be in my account ASAP.