OYO Rooms Complaints & Reviews

Dear Team,

Due to some personal tragedy with my relative i am not able to check in at Hotel Mrunal partnered with OYO Rooms at Aurangabad. As a customer service point of view kindly provide approval for reversal of amount booked through goibibo. Booking ID-HTL6VB9SBG, Name-Jaydeep Mohta. I contactes Goibibo team for refund they asked me if Oyo provide approval for the same they will ittitate the refund. I request you to kindly accord your approval so to make your customer happy and forever customer

Contact-[protected]

Hi, I made a booking at oyo in OYO 14971 C D Guest House, Patiala, with the booking ID JYGS0276. On 10 Oct 2020 around 11pm. I was traveling from Chandigarh to Patiala so I made a booking early, but when I got there the hotel was not easily accessible the road was so narrow that I had to park my car about 400 metres away. And when I saw the hotel it was so cheap and seemed unsafe and I immediately called oyo and they assured me if I cancel I can get my refund and booking cancelled at 7:15am of 11 Oct 2020. Then after the agent cancelled the booking put me on hold to check more on refund and call got disconnected...then again I tried to call and even in oyo application help section each time I got no response. All they say please give us 3-4 minutes while we look into the issue and then no response from oyo agents and I tried about 2 Hours and then around 9:05 am oyo agent told me that it is not refundable because cancellation post 9am is non refundable in as per our policy. They clearly mislead.
The worst service from OYO.

Regards
Vishavjeet Singh

Thats OYO policy that u showed other hotel rooms and take booking ??

Booking id TRBS 3987

Now issue is that in OYO app i have booked deluxe room by watching hotel room pic but actually when they showed me real room there is no deluxe room available also as per hotel staff they told me we already told oyo to change hotel room pic cause that was not of our hotel rooms .

In oyo app some different hotel pic uploaded in this hotel example : Taj hotel room uploaded in this hotel igc

So as per hotel staff also by owner they told me cancel booking and gave assurance for refund and have cancelled my booking counter sign taken of hotel staff have proof and sent complaint mail to oyo

Kindly refund for the same of 1403 rs which i have paid to hotel via gpay

I did a booking on 31 st dec to 1 jan . But when I reached my destination the hotel staff informed that they don't hv any tie up with Oyo now . Now it's been 10 months they haven't replied to my refunding.

I stayed at oyo in casper wyoming on 9/12. One night no mess but my deposit $50 deposit was never refunded.

I have booked a oyo room on 3rd of October and in oyo booking time only prepaid booking was available so i have done payment of ₹599 then on reaching to hotel they said they don't allow prepaid booking as they have issues with oyo company. So we have paid in hotel offline no through oyo and paid ₹500 the bill copy will be added. Since that day onwards i am calling oyo costumer care and every day i tell them about the issue they say technical team will contact you and send you mail but i have never received any mail or any calls till now they say it will be refunded then again calling them back they say there is no complaint been registered. Requested to please help me into this issue and get my refund back.

Hello,
This is Baljeet here I booked a hotel room today my amount is deducted via upi but there is no booking id I got after booking and if I am trying to contact need help section they are asking for Booking I'd and when I called oyo customer support they just hanged my call after listening my issue, I don't know why they are behaving this way.
Their services are getting downgraded day by day, they just investing in advertisement only not in customer service.
Pathetic service and response.

I am a Retired U.S. Army soldier served my country for 25 years. I made a reservation on line for a room for dates Aug 17-29 at the OYO hotel in Bossier City La. and was charged $130.46. When i arrived i was told all the rooms are booked and i will have to contact OYO for my refund. I contacted OYO and was eventually sent a text to my phone with a web site to claim my refund. Well when i clicked on it it reads The link is now deactivated. I contacted OYO through their chat line and was told i will be contacted within 24-48 hours. Well now its been 5 days and i haven't heard from anyone so i went back to their chat line and put in my Booking number AQGF1850 to find that no agent is coming across to assist returning my $130.46 refund for a service i never received from this OYO company.

My booking detail is here-
Hotel name: OYO 29411 Hotel Vanshika
Check-in: 02 Oct, 12:00 PM onwards
Check-out: 03 Oct till 11:00 AM
No. of rooms: 1 Classic (2X) Room
Number of guests: 2 guests
Address: Hotel Vanshika, Near canra bank sadar bajar fatehabad road, Agra

Map: https://bit.ly/3c1Grkr
Reception: [protected]
I booked this property at 2 pm on 2 october and allready paid for this beacuse they not give the option for pay on hotel. When i reached this hotel with my wife. All things were horrible, no ac, no tv, unhygienic room, unprofessional staff(in undergarments ). So i immediately cancelled this booking but oyo refused to refund me because their refund only applicable when i cancelled it before 9 am
But i booked at 2 pm
Kindly ressolve this issue
My booking id is AMUD0943

On 2 October by around 8 pm I have contacted constomer care to book a room at OYO 7917 hotel sunbeam by mentioning that we will be check-in in by midnight around 2 am on 3rd October. The customer care executive has acknowledged the same and he provided the link for the payment and I got a confirmation message by 8:40 pm after paying the pending payment.

once we tried to call the hotel reception they were declined that no late check-in is applicable. during that time we were halfway to the hotel from Amritsar. so immediately we tried to call the customer but it took a long time to connect, so we started to use that chat option.
for here the OYO's unprofessional behavior started...

we started explaining the issue to the first person, he asked 5 to 10 minutes time and after 10 minutes some other person has replaced earlier one and he asked the same question how may I help you, then we explained the same to him and he also mentioned 5 to 6 minutes this happened for every 15 minutes, almost we have discussed with 5 persons the same story. showing the client that we are in connect/ working for them but wasting his time to end by making his address by a different person and once the client has nowhere to go at midnight they played thier part. this what happened to me too once I about to reach Dalhousie, one of the customers mentioned it's my mistake to book the hotel at night check-in and I have explained to him that the picture again and then he apologized for that mistake is from OYO side. At last, we got a call from a person mentioning that there are three hotels you can select according to that. we have selected one called capital o 3153
when we reached the hotel the hotel reception person was about to ask us for money. we mentioned to him that we have paid he asked us to contact the customer care. accordingly, we called him it was around 2:00 pm Mr. Shubam attended my call he mentioned that you have to pay Rs. 1940, I asked him that no information has been shared so, why I have to pay. he informed me that if no information is shared the payment will be refunded to you. At this moment of time around 2:30, no top management person is there to do the same. this will be done by morning before 9:30. I have asked him to drop the mail, he was ok with it and I thought this is a valid reason also and we were sleepy mood too. so we paid the same and till 9:30 am I received no calls, so I called the customer care after a few transfers call reached the complaint team. there one lady confirmed that you will get your refund. for that you need to call another team and she gave me the number[protected]. there Ms. Srabani Mazumdar. has attended and after a discussion, she said that you have to pay for it no refund. I asked her for a mail. she provided the same.

As all calls and messages are monitored or stored please check the story which I have shared with you.

in which way I am liable to pay extra charges,
why are misguiding the customers

Dear OYO team,

My name is vikram i am working in cars24 company, I was book a hotel in Oyo on 1/10/20 at OYO 48522 gupta residency. I visited at hotel, the receptionist was sleeping on sofa and no other staff was there, and i asked multiple time, but not replied, Because he is drunk and unconscious, after 10 min, i asked i have booked a room and i want to pay online payment and he replied i am not accepting any online payment very rude behavior, after cash payment i checked in, The Room was very pathetic and not cleaned properly. Main concern was washroom not cleaned picture are attached for your reference and no water no towel is there, and tv also not working am not satisfied with your services. Your helpline number also not working. What type of service you provide. I recommended to my all collogue and employ no go with Oyo its not safe and good, No value for money.

Please do the needful

Regards
VIKRAM
[protected]

Hi Team,

I had booked a room for 3-4oct but somehow thanks to oyo app it got booked for 1-2 oct,
I called multiple times in modification department but didn't get any response called in booking department, please refer to the recordings, I called for 6-7 times, got a wrong commitment for transferring calls or talking to senior but got a pathetic response and hangups on my face without my concern.
I had paid complete amount still getting pathetic after booking services, I booked a room at 12:50 around, how can I cancel the booking before 9 am????
Does this thing make any sense??
And If I need a modification non of Oyo executive helped me in that also,
How could they do this to there paid customers???
No call facility to modify the date or we can see after paid support.
No transferring of calls to senior or to the concerned department.
No proper portal service.
I talked to hotel they said "Sir please make sure you never opt for paid feature from oyo if you had didn't paid the amount they will definitely made the changes but they won't help you in this regard after payment nor they will pay the amount to hotel".
Literally I made so many calls and didn't get any help seriously.
I am in a mood after seeing the service to sue oyo, for my money and taking my peace of mind and time.

Booking ID:-PWCL8192

Please Make thinks right and give a call and revert for the same.

Regards,
Bharat Ratna

Me and my wife visited to Neemrana and booked oyo room, I was told at the hotel that there was no wifi, my wife lost her wallet and could not present a hard copy at the moment but she had the soft copy. I arranged her stay somewhere else.
I needed wifi for my work and I tried calling oyo regarding the unavailability but they did not answer. I was told by the hotel to cancel and now I'm not getting my refund.
Please help me out with it.

My booking id is jmwd9534,
Cdeu6410 & dvar3269 & booking was provided by my company from 17/09/2020 to 29/09/2020. I arrived at oyo hotel king palace, sector 80, mohali on 17/09/2020, at that i didn't took breakfast. On second day the hotel guy told me that your breakfast is complimentary, thus i started to take bearkfast. On 25th they told me, your breakfast is removed by oyo as your company didn't pay to oyo and now you have to pay us for your bearkfast. So that from next day, 26/09/2020, i didn't took my breakfast also on 27/09/2020 and in evening time owner fight with me and started to abuse and told me i will throw you & your bags outside of my hotel. & at the end he took money from me & abused me.

Dear sir/mam,
Sir, today i had a booking in oyo rooms, which had to be canceled due to my meeting, so please refund my amount which i pay online. I had pay an amount of ₹ 902 and sir, i call your executive desk at least 10 times. But i did not get any response. My call was repeatedly disconnected by your executive. Sir, i am regular customer of oyo i visit oyo regulars. Sir, please have my problem solved so that i am making your customer even further. This time my experience was very bad. It was very bad.

Mai atul singh mo. [protected] maine 20/09/2020 ko 29861 mayur motel barabanki me room book kiya 21/09/2020 ko mere pass call aayi ki atul singh aap ki booking aaj ki hai kis time aaye ge aur aap ki booking id dnqi8754 hai agar aap upi se pyement karte hai to 40% off mile ga maine uski di gai upi me pyement kar diya aur ab hotel aaya to ye bool rahe ki pyement hua hi nhi ye sab fraud hai i hate oyo

I kamlesh kumar kabir booking id - pga0954 checked in hotel oyo 45854 the villa at 8:30 pm on 19/09/2020. The manager were very rude upon my arrival and no hotel staff were wearing any mask as well as no sanitization was being maintained in the hotel. While booking the hotel it clearly said that the hotel was sanitized stay. When i entered the room the tv was not working, and the staff was also no cooperative towards me. This was my worst expirience in an oyo stay. This has disturbed my trust toward oyo service

Kindly look toward this issue

Thank you.

I checked into hotel royal park (Behind wtp, jaipur) on 17th sept 2020 and entered my room. While exploring the room, i felt uncomfortable due to stain spots on the wall, female hair on bed, unclean bed sheet and washroom was even worse with spit spots all over. I connected with oyo support team and requested for a room change.in 15 minutes, hotel manager came to address my issue and asked me how many people have you booked for (I didn’t realize his trick to collect my phone). He took my phone, clicked on checkout and gave 5-star rating to his hotel and started threatening me that no issue will be fixed and if i get another call from oyo, i’ll have to throw you out. He got paid for this stay, he got full rating which is absolutely unethical and i’m still at the hotel with a fear after being harassed and feeling unsafe. I came here for work and wifi doesn’t work. My work is compromised and i’m wondering i’ll have no where to go if i raise this complaint since hotel manager has already warned me to throw out.
Feeling helpless and absolutely threatened.

Dear oyo,
My name is anshita mokhle i booked a hotel via your site on date 11 of september 2020 to 12 of september 2020 under my name booking id tyxd9172. We checked in hotel at 1pm we asked hotel manager if outside food is allowed they said its okay to order. I order two things seprately to which one of they allowed after which they asked me if i can help them with something that is lending my vehicle to them for a while so that they can get things from market. I allowed them but after that when my second food parcel came they rejected it saying food is not allowed.
When i went and asked the manager was very abusive and impolite and started shouting and saying leave the hotel. To which a zomato valet is evidence. As soon as i reached my room i registered a complaint and i check out as it was about my safety. Nor did oyo and hotel people gave me my refund even after i was harrased and made to leave. I asked for refund alot of times but as uour policy state i stayed there but i went there for a hour or two and was harrased and made leave the hotel still i wad made yo pay that perspn eho harrased me.

This is really unprofessional unethical and against the law. Not only the manager should be punished but be paying for my inconvenience.

Regards

Ticket id: [protected] | ticket type: sig escalations | resource id: kbvh0153 | resource: booking

My hotel wasn't booked successfully, it's gone failed actually. However, i have already paid the full and final payment. I checked my booking history it wasn't showing in my booking history. Now only this booking is reflecting in my account.

I called to the oyo customer care they informed me the amount will be refunded in 2 days.

They also told that they will book the same hotel again at their own end and they booked the hotel.

When i reached to the hotel location the location was pathetic, the room and hotel were not do dirty and wifi was not available.

So, i decided to cancel the booking.

I was checking my previously booking refund which is not returned yet.

Now i have been informed that i won't get me my refund.

Otherwise, i will go with the legal
Regards,
Ankita

[protected]
[protected]