OYO Rooms Complaints & Reviews

Hi,

On Sun, Oct 11, 2:20 PM I did a hotel reservation for myself via booking.com app for "Capital O 2642 Golden Lakes Hotel" Listed under OYO for the duration of 11 Nights starting 12th October to 23rd October 2020

I checked in to the hotel at 12PM on 12th October, I was having a great stay at the hotel until 176h Oct when I had some emergency to checkout on very next day i.e. 17th October 11 AM

I Informed about this urgent checkout to the hotel manager and he suggested me to talk to the customer care of source of booking for any kind of modification in the stay, so I called the customer care via different mediums like chat, call and asked them to modify my reservation as I had some emergency, booking.com tried to contact oyo ( as listed as property owner) via email and call, they didn't received any approval till the time of my checkout from oyo hence they were unable to modify the bookings from their end, On 16th I also interacted with oyo customer care first with a guy who told me I can do checkout and I need to pay till 18th Oct and remaining day will be refunded, secondly to the girl who said that we don't have any authority so we can't do anything for you.

Till the time of my checkout I received no confirmation either from oyo or booking.com regarding my modification and I had to pay the entire amount ie 11303 Rupees to the hotel and had to leave.

Now When I approached booking.com for my refund( as I booked from booking.com) they mailed oyo for the same stating below message :

"Dear partner,

The guest Rahul has cancelled the reservation [protected] (check-in date[protected] on[protected].

As the guest stayed from 12-17.10.20 please process the refund of 5832.22 INR directly to the guest and send us a proof of refund within the next 5 business days.
"
In return oyo is not accepting it to refund the amount and keep on repeating me that we can't do anything you will get refund only from your source of booking

As I have paid to the hotel which is listed under oyo, the entire amount must be associated with oyo only, hence oyo is not taking the responsibility to return the amount, also they didnt responded to my original source of booking since 16th october which shows how negligent they are to keep communication with the partner

I made a transaction for booking a hotel via oyo rooms on 1st october 2020 with transaction amount of 738/- (738 from bandhan bank debit card). I cancelled the booking on the same date (4th october 2020) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I am fed up of calling oyo.

Booking done on 18 oct 20
Booking period-19 oct to 22 oct
Hotel name-29173 Hotel Grand Inn jammu
Booking confirmation not received but the amount ₹2504/- was deducted from my account.
Mobile number -[protected]

Booking ID- GOZS9537 booking date 20/10/2020...for this cancelletion of Booking the money ( RS 1954)has not been refunded to my account yet.

I have tried cancellingy booking at OYO cardiff as per the process on the website. I emailed the email stated and it bounces back. I've double checked and sent again. Still bounces back. I've tried the booking reference in the app but it says no booking!

Booking ID is [protected]. I am unable to go to Cardiff as planned due to the city being in lockdown and being unable to see my son for his birthday which was the reason for my trip, and therefore need my money back.
Unfortunately the money I have spent on train tickets won't be compensated by British rail due to them not considering that Covid is still a problem, I hope OYO are not doing the same thing.
Many thanks for viewing my complaint.
Bellatrix Hitchcock

My booking id ATSW4935, They provided NON AC room because my booking amount is less, instead i booked AC room by oyo also TV, Telephone, Wifi not working for that they said if you want all these amenities pay extra rather than booking, infact it is already paid in my existing booking.
also rude behaviour of staff for extra money, if you want water then you have to go at reception. Booked for the day and night but check out at half of the day & again booked fab hotels which has great as they said. This is worst hotel booking experience ever in my life.

I was booked the room (booking id-BTYF6697)for (17.10.2020-18.10.2020)
the oyo was confirmed my booking for (16.10, 2020-17.10.2020)
so i was cancled my booking and i ask refund they are not properly answering me and the main reason is oyo made a problem and thats not my problem

Hi i have booked hotel in mysore (Pxli1529 at oyo 35609 royal garden brindavan resort) through oyo hotel but that hotel was closed long back and they have given wrong booking id (Dear kempegowda, we look forward to host you for confirmed booking pxli1529 at oyo 35609 royal garden brindavan resort. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 1st nov, 12 pm onwards
Check-out: 2nd nov till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 2 adults
Hotel name: royal garden brindavan resort
Address: 104, mysore road, krs rd, krishnarajasagara, mysore
Your booking includes dinner for 2 guests and breakfast for 2 guests). I faced problem when i went to check in. Later i booked another hotel by paying more amount. Please help me how to claim damage from oyo.
Name: kempegowda
Mobile: [protected]

I have raised complaint on Nov 2019, but till now i have not got any solution from OYO . Very worst service from OYO. they will not bother about customer problem

Hi i was booking a room in masoori on 5th of October but something went wrong and my payment has deducted from my account and booking has cancelled.but after that oyo room com is not refunding my 3795 rupees.please help

महाशय में अभिजीत भूईया oyo rooms oyo hotels कम्पनी का एक ग्राहक । दिनांक 15/10/20 रात 21:10 वजे oyo aaps पर oyo64202 shaan guest house पर रुम वुकिंग किया था। मुझे 1 से 2 दिसम्बर वुकिंग करना था लेकिन गलती से 15 से 16अक्टूबर बुकिंग हो गया था। फिर हाम ने होटल पे वात किया तो होटल से वोला आप केनसल कर दिजिए आपको रिफंड मिल जाए गा और oyo पे वात करने के लिए। फिर केनसिल किया लेकिन कोई रिफंड नही मिला। फिर oyo कासटोमार केयार पे वात किया तो पता चला कि कोई रिफंड नही मिलेगा ए nonrefundable है। लेकिन वुकिंग के समय refundable दिखाया गया था।सार किपिया सहायता करे।आगर गलती से कोई गलत तारीख पे वुकिंग करेंगे तो उसका पयसा एऐसे ही चला जाएगा।ए तो किसी भी ग्राहक के साथ ठगी होगा। किपीया इस समस्या का समाधान करे कोई ग्राहक को एऐसे ना ठगी याय।किपीया सहायता करे कि मेरा पयसा रिफंड मिले।

Dear sir/madam,
I have had several bad experiences with OYO now. But I only want to throw light on the incident happened yesterday(15/10/2020).
I booked an OYO for a female friend who came from Morabadab. The booking ID is AXXT8693. It was OYO 48664. I made the payment online before visiting so as to ensure that my booking is done completely. The moment I visited there with her I saw that the room in front of the reception was open and there were 7-8 guys playing cards and having alcohol too. They didn't appear to be guests. They were smoking cigarettes too and a few were spitting tobacco here and there in the room. I yelled at the reception that what is it. Every other room in the hotel was empty and there was no guests as far as I saw. I immediately asked for a cancellations t reception without giving it a second thought because safety was what that came prior to my mind. It could never expect this from OYO. I was asked to leave and cancel the booking. As soon as I cancelled, I didn't get refund and when I spoke to the OYO customer care they denied to refund saying that they spoke to the property manager and no such activity was going there. I can show you the room with to acco marks and if any cameras were there I can aslo show you what I saw at that moment. I made another booking then making a prepayment again, the new booking ID was DSFP3733 it was OYO 8352, Gera's heritage. When I checked in there they said that no booking with my name is made and they do not accept prepayments with OYO and also said that they have terminated their contract with them I couldn't do anything. I was pissed and the friend was also tired now. I was asked to pay a sum of 1100 INR on the reception to make a fresh booking there, this time offline with them directly. I had no other options as I was on call with the OYO customer care for long and they were not giving me any resolution and neither they were giving me refund for this booking too. I had to book the room paying 1100 INR in cash at the reception too. I'm conned and they looted me. I want to register a case on this and need my complete refund. Please help me with this. You can check the hotel's register and the cash I paid there too.

I booked the hotel
later got a call from hotel saying the particular room was not available on that night
so i cancelled the booking
and i went to someother hotel
and booked directly

booking id :VKZO2153

Total Bill amount INR :6786

Refund amount INR: 5090.0

issue was from the hotel
and i cancelled.
but u deducted money from me
even in this current situation
taking money from customer without no usage

Hello,
On 15th october I booked an Oyo around 8pm. Booking id is :YVJK0159, i paid 651 rupees online and when i reached the oyo, the reception person told me to pay the rest amount I paid that too but after that they said they don't take such low cost booking so i need to cancel the booking and rebook another oyo or i hve to pay extra to stay, when I refused to pay extra they started abusing me and told us they will not refund the money . I called many times in oyo helpline no. And online chat nothing helped. I need my money back they did not allow us to check in then why should I pay the amount.

I asked to use items to clean my room and employees field to assist my request

I was sent this email saying that I would get a refund on my room and that did not when I called they said no refund which is deceptive trade in the United States I reported them to the United States Federal trade commission do not stay at this hotel if you do do not pay in advance they will steal your money these are thieves

Dear Oyo.
My name is Updesh Singh, I booked the hotel "Oyo- 40061, Hotel King's Palace" in Agra city on[protected] by Oyo Application . Whose booking ID was - IZTW8519. But when I reached the hotel at 08PM on[protected], the hotel manager tells me that his hotel does not accept Oyo's Paid Booking, which caused me a lot of problems. I immediately called the Oyo Officer, the Oyo officer heard my problem and told me, you can cancel the booking, your money will be refunded to your account in 24 hours.
When Oyo spoke, I cancelled the booking immediately with the Oyo application, but my money has not yet come to my account. I very much requested the hotel manager to let me enter the hotel. But he flatly refuses, saying that he does not accept any Paid Booking By oyo. If you want to get a room in the hotel, deposit Rs. 1200/- Rupee. You will get the room. As the night got longer, the hotel manager took Rs 1200/- Rupee from me, and gave me a room. Because of which I had a lot of trouble.
Therefore, you are requested to take appropriate action at the Hotel, "Oyo 40061 Hotel King's Palace", which Misbehave with the persons upon reaching the hotel. And My humble request to Oyo is that Refund my money to me That I had already given you. I deposited to Oyo through Oyo application. And please be pleased to return the amount already deposited on Oyo Application to my account as soon as possible.
Thankyou

Dear Team,

Due to some personal tragedy with my relative i am not able to check in at Hotel Mrunal partnered with OYO Rooms at Aurangabad. As a customer service point of view kindly provide approval for reversal of amount booked through goibibo. Booking ID-HTL6VB9SBG, Name-Jaydeep Mohta. I contactes Goibibo team for refund they asked me if Oyo provide approval for the same they will ittitate the refund. I request you to kindly accord your approval so to make your customer happy and forever customer

Contact-[protected]

Hi, I made a booking at oyo in OYO 14971 C D Guest House, Patiala, with the booking ID JYGS0276. On 10 Oct 2020 around 11pm. I was traveling from Chandigarh to Patiala so I made a booking early, but when I got there the hotel was not easily accessible the road was so narrow that I had to park my car about 400 metres away. And when I saw the hotel it was so cheap and seemed unsafe and I immediately called oyo and they assured me if I cancel I can get my refund and booking cancelled at 7:15am of 11 Oct 2020. Then after the agent cancelled the booking put me on hold to check more on refund and call got disconnected...then again I tried to call and even in oyo application help section each time I got no response. All they say please give us 3-4 minutes while we look into the issue and then no response from oyo agents and I tried about 2 Hours and then around 9:05 am oyo agent told me that it is not refundable because cancellation post 9am is non refundable in as per our policy. They clearly mislead.
The worst service from OYO.

Regards
Vishavjeet Singh

Thats OYO policy that u showed other hotel rooms and take booking ??

Booking id TRBS 3987

Now issue is that in OYO app i have booked deluxe room by watching hotel room pic but actually when they showed me real room there is no deluxe room available also as per hotel staff they told me we already told oyo to change hotel room pic cause that was not of our hotel rooms .

In oyo app some different hotel pic uploaded in this hotel example : Taj hotel room uploaded in this hotel igc

So as per hotel staff also by owner they told me cancel booking and gave assurance for refund and have cancelled my booking counter sign taken of hotel staff have proof and sent complaint mail to oyo

Kindly refund for the same of 1403 rs which i have paid to hotel via gpay

I did a booking on 31 st dec to 1 jan . But when I reached my destination the hotel staff informed that they don't hv any tie up with Oyo now . Now it's been 10 months they haven't replied to my refunding.