OYO Rooms Complaints & Reviews

Dear prakash mathew, your booking id gwtj3490
Hotel name: collection o 30482 venkatachalapathy st
Check-in: 14th jan, 12 pm onwards
Check-out: 18th jan till 11 am

Hotel name: collection o 30482 venkatachalapathy st
Check-in: 15th jan, 12 pm onwards
Check-out: 18th jan till 11 am
No. Of rooms: 7classic (2x) room
Number of guests: 30adults
Address: 1, venkatachalam pillai street, off harrington road, chetpet, chennai
Gm sathish [protected]
Gm thyagu [protected]
Gre shabeer [protected]

Advance taken ₹ 16000/- by shabeer. All rooms found locked. Unable to get money back

I am a tenant from oyo life talwade chowk, pune. My stay duration is about two months from 11/15/2019 to 31/12/2020. I am levied by unacceptable charges from oyo management. As per the agreement they have to refund 2100 from the total 3600 rupees which were deposited by me at the beginning of the month. I got only 712/- rupees only as refund, still i need to get 1150 rps. Please assist me with it.

This is regarding a booking i wanted to make through oyo in chennai for the dates[protected]Check-in) and[protected]Check-out).

The oyo customer service is so pathetic that i had to spend more than an hour, speaking to multiple customer service agents this morning between 06:00 am - 07:15 am to start a worst day i have ever seen in my life, with my issue still unresolved and my booking is not confirmed yet.

I had a booking on[protected] with reference number orpw2304. The booking was made for 4 adults with two suite (4x) rooms.

I wanted to make a modification to the above booking today[protected] where i wanted to keep the entire booking details same, but only for two adults with one room (I. E. I wanted the same room type, for the same date, with the same hotel). I called the customer service agent-1 at oyo and he assured that he made the changes and created a new booking for me with a new reference number trum4378. But, when i was about to make the payment online after disconnecting the call, i realized that the agent has changed the room type to classic (2x) instead of suite (4x).

I had to converse with a different agent when i wanted to complain about the improper service provided for booking id trum4378. This time, the new agent had to cancel my old booking (I. E. Trum4378) and he said to make a payment online through the sms link provided to me. The new booking reference number provided to me was nyjh2387. When i tried to make the payment, i got a different issue. The payment link is not working properly.

I had to call oyo customer service once again, and this time the customer care agent assured me that the payment link should work properly. To achieve this, he cancelled the old booking nyjh2387 and created a new booking with the same details. The new booking reference is ktrp6410. But, i am still faced with the same issue with the payment. I must say that oyo made my life miserable and frustrating with their pathetic customer service.

Now, i would like a booking to be done for the same hotel, for the same dates, for the same guests with the payment link for the last created booking ending within an hour. There can't be a worst experience than this to a customer after being a gold member of oyo by paying rs.300. If i am not getting a proper response or service from. Oyo, i am going to escalate this issue to the consumer court for online fraud.

I am attaching the screenshots here for your reference.

1. Screenshot_[protected]. Png. This is the screen i can see when i click on payment link provided to me through sms.

2. Screenshot_[protected]. Png. The message i am getting when i click on 'pay now' button is - "minimum amount to be paid is 1375" by highlighting the amount 1075 against "pre-pay for your booking".

3. Screenshot_[protected]. Png. The message i am getting when i modify the amount against "pre-pay for your booking" of 1075 to 1375 - "amount can't be greater than 1075".

Dear sir,
I and my friend went to ooty 19/12/2019. Our booking id (Nftw4632) book to so residency. We paid ts. 485/-. But so residency not allow in the room because of oyo payment not come. So you will pay cash we allow in the room. We suddenly call oyo call centre. Oredr canceled. Then told our money same credit within 7to 15 days. We lot of time call and emailed, with oyo ping chat also. But till now not credit my amount rs. 485/-. (Dec 2019=12days, jan2020=31days, feb2020=7days (Toal 50days).
Daily oyo ping chat (Mr. Likes pant, sager gupta, naked qayoom &today mr pranjal contact persons. All are playing game. Within 7days, 24 hrs resolved. Then till now not response about credit rs. 485/-. Sir kindly do the needful

I am getting too much calls from oyo regarding some offers and other feedback stuff like they are calling me three times a day... I once installed oyo and registered in their app with my number and now i am getting calls from their random numbers every now and then... I request the oyo team to please resolve my issue as soon as possible... You guys are pathetic its really frustrating... Now a days its just a headache to put your number on any websites as you'll then just keep harassing the customer.. First you forcefully want us to register on your platform because without registering you wont let us use your websites/apps and then you start your harassment games... Just pathetic...

Dear team,
We booked rooms with oyo rooms but they shifted our booking to another hotel at last time, they shifted us 12kms away from where we booked our hotel,
When we told them that what kind of joke is this and why are they shifting us to another property when we have already done prepaid booking for hotel at vesu road, we had work at vesu road only, they told us that you can cancel this booking, and book another hotel and we will pay u the difference amount for booking that you are paying extra, share the invoice of hotel and we will pay u the difference amount, as guided by them we shared the invoice and asked for difference amount
Now they are not paying the difference amount and are not responding.
Booking id : tqlw3785, opil6790
Contat no : [protected]
Email by oyo has been attached in screenshot

First i paid full amount... Then i message to oyo exucative that m coming by midnight so plz confirm with hotel... Am surprised that by 3am midnight hotel staff rejected check in... Then new booking by oyo app which by phone unreachable... Then again new booking in which they said property good but property unhygienic, mosquitoes, no amenities and all then they guys telling that they will validate with hotel.. Otherwise two day cancellation charge will be charged... While i am surprised as poclicy is before 9am full refund and am calling by 5.30 am... And even in 1hour of check in... What a service it is.

I booked through oyo 2 rooms (Room no 201 and 206) on 3rd to 5 th february in oyo flag ship? 15018 golden manor chennai central for my me and my friends who visited chennai to meet an old ailing friend. I came by kovai express and checked in by 11.45 pm. Rooms were in very shape and i lodgeed by complaints since i was sgocked to see the plight of the rooms. The person there told me that he shall make arrangements to shift my rooms to some other good hotel which never happened. I fined oyo as an unscrupulous organisation putting customers to dangerous situations. No inspection, no listening to feed back and it is an app to trap people. I use my strongest protest against this company which very supeficial in their approach. Had i been with my family i would have in deep trouble. Following are the discrepancie note by me.

You call this hotel a flag ship?
Dirty bathrooms
Leaking wash basin and pipes
No water in pipes in the morning : staff say that close the tap to prevent '"mis use""
No hot water
No drinking water or glasses in rooms
Lift not working properly you cannot press lift button in any floor except ground floor
Rooms not cleaned before check in (Previous residents under ware found in the room when i checked in.
Lastly not advisable for families... Suspected immoral activities during day time in rooms.
I was cheated by the hotel
Complaining because others should not suffer because of this hotel.
I dont want my money back but this hotel should be closed

Today i received a mail that i have to move out of the property because of some issue with that.
So they are asking us to move out by 9 feb. I have already paid the rent. For them they demand a notice period of one month atleast and not they are kicking us out.
I am not sure what the problem with them is and what they want.
They are saying that we can move to some other property but i dont want to.
So i need a proper resolution for this issue.
This is just like a open scam.

I booked a South India Trip package TH-SAEZ8947 [30 Nov, 19 till 6 Dec, 19] from Oyo Total holidays which was my worst decision ever.First of all their team could not book and confirm my hotel. They did it just before 24 hrs of my scheduled flight and shared coupons. Then in my stay in Kanyakumari OYO 37497 Beul Residency cancelled my booking and this hotel was outside 30 km from the city. When i called their support team Kamlesh then he said book it on your own and they will reimburse and Ticket raised for the same. I thought it is one time only and i will manage then again when i went to Trivendrum last trip day Oyo team shared wrong contact number of the hotel and no one picked the phone from support team. I tried to reach the Hotel Splendid stay 22541 through google map and i was shocked to see that there was no hotel and it was already 9:30 PM with my family standing on road and no one was picking phone in support so I had to book hotel my own. Next day when i contacted then they started arguments but finally ready to reimburse the amount. It is almost 2 months and there is no reimbursement, raised multiple tickets, no one picked up phone in their support numbers [protected].I am attaching my two bills here for reference and let me know if more details required.

Name- Nikhil Tewari
Email - [protected]@gmail.com
Mob - [protected]

Hello there,

We are Neighbours of the property "OYO 63265 Sri Nirvana Inn" in Madhapur, Hyderabad. 500081. Since the last several months almost every night the property manager along with other staff is regularly consuming alcohol on the terrace till late in the night 2 am, and creating tremendous amount of nuisance in the neighborhood. When they are not partying on the terrace they are partying in the cellar till late night.

We very humbly request you to take strict action against this property manager. We are writing this mail to you as to keep a record of our raising this grievance with you. If no action is taken to curb this nuisance immediately, we will be forced to get the law enforcement involved into this matter.

Awaiting your reply to this email.

regards

Sir, i sunil kumar made one oyo booking on 30/01/2020 vide booking uost3768 in hotel mahadev at surat, rajasthan. When i reached hotel, they denied to provide room and told that they doesn't have any contract wihh oyo. When i contact customer care of oyo, they cancelled my booking wihout asking me. Please take necessary action.

Regards
Sunil kumar
[protected]

I used to book oyo home stay when traveling and one time i book a oyo room in cochin for four days
And make payment before enter to room
When i enter the reception i smell cigarette smoke and inside my allocated rooms with beer bottles, cigarette buds, match boxes... Etc
And i checkout the room immediate and cancel oyo complient number
Since 10 days no one approaching for refund and always all the staffs are telling same dialogues

My humble request to all family persons “ don’t make payment without see the reviews and know about the home stay”

Oyo managemnet should take the responsibility about the cleanness and safety of guests by some surplice visits or peoples will lose the trust on your system

Hi,

My brother and i booked a hotelroom 12 till 17 december,

We unfortunately discovered that money was stolen out of our safe.

This is not done!, after we read we are apparently not the only ones who experienced this scam.

Offcourse we have the hotel the lowest rate possible, till today we still didn't get an answer from the hotel or the oyo group who said they will invest this case.

Out of my safe they stole 8000 thb, my brother was stolen 12.000 thb.

We stayed in oyo 146 rivana boutique.

It would be great and justly you compensate our losses.

Regards.

Mario cools.

Peter caerels.

Hi i’m poonam gurung holding room id number 72547. On the dated 1/12/2019 i stayed at the oyo hotel and left the room on the dated 1/01/2020.
As per the policy the security deposit was to be refunded.
I received the money but only half (I was suppose to get 4500 but i received only 1700) this is unfair.
Please kindly look forward to this matter.

Thank you

My oye room booking id is - pmkb1638

I have booked room from dated 28th jan 2020 to 30th jan 2020 in name of my father name jagdish prasad agarwal in your oye property located at golden manor, chennai central.

Yesterday, when my father and brother reached in your oye property as mentioned above at 10.00 pm approx he shown there are many mosquito and insects on the bed and in the bathroom area. The worst part is that one mosquito bited in my brother shoulder. The room pic is being appended for your reference.

There is no intercom facilities provided by hotel. Even there is no water supply in the washroom.

It is very indeed that drinking water is provided in bear bottle.

When my father requested several times to hotel staff to change the room but all are vain.

I never expect this things from your side being as a renowned brand of oye.

I have several times raise ticket to cancel this hotel since last night but not yet any call received from your end.

Please tell why should i not upload this photho on your website in feed back reward and not compliant to consumer court for deficiency in service.

I have called several times to executives of oyo rooms to resolve the problem. But all of them put my request in backburner. The name of oye customer representative are mr suraj, ms durga and so many others.

Please immediately refund my money immediately.

Regards.
Pankaj agarwal
Ph -[protected]

Dear sir,

I have booking hotel room at jaipur through oyo customer care number and after reaching at hotel for check in, then hotel manager have charged over amount than previous booking at customer care number and again call to oyo customer care for this issued, they have not provide any solution.

Oyo have mis guide to us for room booking hotel

You have completely lost it OYO. Your customer experience is very bad.

When I search for nearby my location what the heck the results are popping out ? That too ...5-7 KMS away from my location. I have seen a OYO hotel just 0.5 kms away when I SCROLL DOWN the list. And that bugger wont take the booking directly, instead he guided me to book on your stupid website which doesnt even show. Look at the image attached...where I am searching and what results are coming up. Irrelevant.

VERY BAD CUSTOMER EXPERIENCE HANDLING.

Today i called around 1430 to 1500 hrs. I told one executive to check the hotel in jamshedpur near xlri campus, jamshedpu. I told him that, i want to check nearby hotel near xlri campus, he heard as temple temple he was repeatedly saying temple i am repeatedly telling him not temple its campus campus campus still he could not hear properly i told him atlast campus with high voltage voice then he said camps. Is this kind of people you keep in your call center they do not have good communication skills also. They are wasting our energy its very hard to say that your people are very pooor pooor and worst in your organisation.

I made a transaction for booking a hotel via oyo rooms on 9th jan 2030 with transaction amount of 743 i cancelled the booking on the same date (9th jan 2020) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and icici again and again without any worthy results.