OYO Rooms Complaints & Reviews

I made a transaction for booking a hotel via oyo rooms on 1st january 2020 with transaction amount of 945 through google pay. At the time of check in the hotel denied to accept the online payment so, then i cancelled my booking. It has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. But it has been 22 days i have not recieved my refund....

My name is Arpan Thapa. I stayed in oyo life Kolkata, West Bengal .My booking id is : 72561.I checked in there in 1 dec 2019 and checked out on 1jan 2020 due to personal reasons.They took rs 6399 as security deposit. And that should be refunded after i check out but i got only Rs 1796.03 of my security deposit. And when i called the Oyo care they told me they don't have any records . I want my money back or at least an explanation why it...

My name is Yogendra Kumar Tyagi and my package IDs are TH-PLAA4367 & TH-HRLD5959. I booked a package to Andman(Port Blair) on October 10, 2019 from 26.12.2019 to 01.01.2020 by paying initial amount of Rs.42500.00 & Rs.7500.00 on October 24.11.2019 respectively.
I again approached to OYO Total Holidays on November 24, 2019 through email as well as telephonically and requested to cancel air ticket and another booking for Mr.Nischal Tyagi...

I had booked a homestay in Dehradun from 18th - 20th November PFJX1092 at OYO home 35798 Graceful 3HK Vasant Vihar Phase 1 and it was cancelled on 14th November due to unforeseen circumstances. I have subsequently send multiple emails and phone calls and have been thoroughly harassed with their behaviour. Haven't received single penny of refund and lost mental peace....

Hi,

My contact no -[protected]
[protected]@ - [protected]@gmail.com
I booked my hotel yesterday oyo 67129 green lounge 18th jan. Payment done by my debit card,
I was 10 kms far from the green lounged, but when i reached there property owner told me we don’t have your booking as well free room, i confirmed again him and show my booking id and told me directly please contact oyo we are responsible for this. I was...

We booked oyo 46036 hotel bhuller on 18th jan around 11 pm. After confirmation of booking we went to hotel and they denied check in saying they don't have any rooms available. I called their customer care service and help him conversation with hotel manager. We booked 2 rooms for 4 adult and one child.in midnight we are forced to leave from there. Then comes serious of call to your customers care, explaining every executive same thing. After...

I had booked oyo flagship hotel jayshree domestic airport in vile parle for the night of 18/01/2020 to 19/01/2020.

I had already paid the full amount for the room online.

Upon checking in, i found the room was full of cockroaches. I must have killed at least 10 but they kept on appearing (Photos attached). On informing management, they were extremely unhelpful. They refused to change my room on the account...

We booked oyo townhouse 030 ashram road ahmedabad on 11 jan 2020 booking id - pznc9803. We already knew that this hotel doesn't allow unmarried couple because we already stayed there earlier on 13 sep 2019 booking id-dnrz9842.
When we reached to check in on 11 jan 2020 they asked for booking id and and id cards. Me and my wife both were carrying voter id and aadhar with us which we showed to them, they asked us... Are we married..?...

Booking id lyrb4295

Its been 1.5 months since booking cancellation and still refund not received.

Pathetic service. Customer care saying after 1.5 months that due to technical error from oyo side they didn't proceed with the refund.

And even your online support not functioning at all every time and try to raise the issue even if i am not robot cleary and ticking the captcha it still says invalid...

It's already been 15 days and still the refund has not been made. If contact the oyo customer care they simple repeat that it will be done in 7-14 days... They being irresponsible and are a big fraud... And even now they are not responding to my request... They say that it's already been processed and not processed by the bank... But they are not even giving me the right direction...

My husband and i stayed at the magnuson hotel in nacogdoches, tx, usa one night, december 13, 2019, to attend the graduation ceremonies at stephen f. Austin state university the morning of december 14. We stayed in room #246. We checked out at about 8 - 8:30 saturday morning. On sunday, december 15, i realized i'd left my jeans (Nydj brand, us$109.00 plus tax) hanging in the closet in our room. I immediately phoned the hotel to report my...

This is regarding room booking on spot on 49571 hotel rock on near railway station, lashkar, gwalior.

I booked this hotel (With booking id: avzw5483) for my wife (Miss. Parul gupta) on the 6th of january for 11 to 12 jan. 2020, but when she reached this hotel on 11th jan, 2020 evening (Near about 7 to 8 pm), they told no booking is there. How it could be possible? I called oyo customer care but they said all rooms are booked...

I prefer oyo because of it good service and competitive pricing and had a blind faith on oyo, till such time i had a very good experience of oyo.

When entered the hotel asmi i was asked to provide the id for all the three person which i did. By entering the name in the and filling up my details in the register they asked for the payment. Having a blind faith on oyo i paid the full amount without having a look at the rooms....

I keep getting calls from oyo at least twice a day on my registered number. I can tell people i know to stop calling me or any other spam number, i can just block but oyo calls from several different numbers. The calls are about some stupid gift that i've earned or some random unnecessary stuff like that. This is the only caller that disturbs me and regardless of the time of the day....

Below is a summary of the issues faced regarding the same.

Oyo 11674 jass metro : booking no.: kbma3925 and htmq5421

1. Pre booked reservation (Booking id : kbma3925) cancelled 1 hour before check-in, refund not yet initiated for the same. I was promised a full refund of amount rs 2942 only rs 1, 394.00 has been refunded.
2. Room did not have wi-fi - room no 305, no action was taken despite repeated requests.br...

Booking id : yqrb6405
Date of incident:5dec
My booking was confirmed by oyo, however when i reached the property rooms were not as in the app. Then i cancel my booking on 5th dec and i dont get my refund of 6293 i contact several times every executive tell different excuse i shared my bank statement it us worthless i have paid advance 7572. They are no benefits in paying in advance more than 45 days sill my amount is not refunded...

After my two times long discussion with your guest experience manager, they assured to refund my online paid money on staying of brijnandan guest house siliguri within 7 to 14 days still not received. Last conversation done with mr. Suhaiv ali on dated. The issue was of booking code was booking (Wltn4761) escalated. I paid online amount 841+55 rs. For staying in brijnandan dated 29.11.2019 to 30.11.2019. But brijnandan guest house not accepting...

Hi,

My name is vishal patil. I have booked package with oyo total holidays for 4 person (Two couples) for andman trip. My trip date is 23rd of january 2020 and i already paid total amount of rs. 140371. My package id is th-iaqu3413, my mobile number [protected] / [protected]. My email id [protected]@gmail.com

I am highly disappointed with your customer support. My journey date is only after 10 days and i have...

On 07.01.2020, i booked a room online through oyo in hotel mahendra plaza, hardoi for 09.01.2020 till morning of 10.01.2020. The booking id was dsyx7504 i paid rs 862.00 online immediately at time of booking. When i reached hotel in evening 09.01.2020 for stay, it was told to me that they do not permit entry to persons who prepaid the amount, they allow only for booking for which amount is paid at hotel. I asked hotel what to do. The manager...

I'm filing a complain regarding a refund on cancellation of my oyo rooms booking (Odga7569). Here are the details:

1. The booking was for oyo 2693 evershine guesthouse for 3 nights (27th dec-30th dec) for amount 20635 inr
2. Booking was cancelled on 11:53am 26th december 2019
3. Cancellation was done more than 24 hours before checkin time (12pm 27th december 2019).

As per the cancellation policy...