OYO Rooms Complaints & Reviews

Dear sir,

I have booking hotel room at jaipur through oyo customer care number and after reaching at hotel for check in, then hotel manager have charged over amount than previous booking at customer care number and again call to oyo customer care for this issued, they have not provide any solution.

Oyo have mis guide to us for room booking hotel

You have completely lost it OYO. Your customer experience is very bad.

When I search for nearby my location what the heck the results are popping out ? That too ...5-7 KMS away from my location. I have seen a OYO hotel just 0.5 kms away when I SCROLL DOWN the list. And that bugger wont take the booking directly, instead he guided me to book on your stupid website which doesnt even show. Look at the image attached...where I am searching and what results are coming up. Irrelevant.

VERY BAD CUSTOMER EXPERIENCE HANDLING.

Today i called around 1430 to 1500 hrs. I told one executive to check the hotel in jamshedpur near xlri campus, jamshedpu. I told him that, i want to check nearby hotel near xlri campus, he heard as temple temple he was repeatedly saying temple i am repeatedly telling him not temple its campus campus campus still he could not hear properly i told him atlast campus with high voltage voice then he said camps. Is this kind of people you keep in your call center they do not have good communication skills also. They are wasting our energy its very hard to say that your people are very pooor pooor and worst in your organisation.

I made a transaction for booking a hotel via oyo rooms on 9th jan 2030 with transaction amount of 743 i cancelled the booking on the same date (9th jan 2020) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and icici again and again without any worthy results.

Hi my booking id was aqmy3781

I was charged twice for my booking one from my owner and one from oyo. Oyo said that they have initiated a refund. However not ready to provide references number and keep on extending timeline. Their customer care people don't know anything they just say one statement "it is in progress".

Nothing else. Kindly assist me how to sue them

I have been using oyo for multiple times, last week i had a worst experience with oyo. One of the room provided was worst in all.
Ac, tv, hot water was not working, they fixed ac issue, but hot water not provided and tv no one worried after multiple time reminded. Room was not clean and its seems they cleaned month ago, after complaint they asked someone after longtime to clean. The bad and mattress, pillows was not washed and very dirty. When raised complaint, simply you will get some default message, issue taken care and fixed. But when by brother visited the same hotel after 2 days, nothing fixed, its same issue. The charges was too much for the facility, i felt bad, paid more one one night stay for some medical emergency and felt better stayed at hospital is good.

Hi sir

Greetings from oyo!!
It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - rooms : room hygiene/linen issue

Resolution provided - as per the telephonic conversation, your concern has been highlighted to our ground team, we will provide you resolution as soon as possible, for further assistance call us on [protected].

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the oyo promise in the future. You can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on need help on the oyo app.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.
Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.
Your feedback is extremely important for us.
​
Thank you
​guest experience manager
Yash
Oyo

Speak with guest experience manager
Yash

He said first you paid to the hotel (Kadaiya house) then we will paid to your a/c.

But unfortunately still pending payment from oyo side.

I request you to please give me refund my payment

Oyo rooms not providing me any gst invoices. I made 2 booking from 11/jan/2020 to 14/jan/2020 and i filled my company gst number and other details during bookings.
Now oyo providing only payment receipt and checkout as a mail which are no use. So many times i called to oyo customer care and dropped the mail regarding the invoices.
It's 12 days gone and still i don't get any reply from oyo.

Booking ids are :-
1. Tepc1986
2. Mcdh8274

Booking id midt0613 and complaint num 25945928
Recently i talked to mehul he is sr supervisor, he told me that your refund already process but due to technical issue it has been declined now my concern who is the responsible for again refund process.
One more thing oyo customer service very bad bcoz they all put your call on hold after that khud to gayab ho jaate h fir hello hello krte rho koi response ni milta aisa mere sath last call pe bhi huaa which is received by mehul.
Please shorted out it as soon as possible i want to refund in original payment mode only.

First off i was chargrd 25 to check in my room hour early to a empty hotel. Then my heater didnt work and the jacuzzi tub was filthy and leaking couldnt even use it. I called to tell them the heater wasnt working. And if i coukd switch he said he fix it tommorw so half the night i was freeziing. Not happy with the stay he even came up to the room and said hel deal with problem tommorw. Unacceptable. Im pissed. To say the least.

The issue that i have experienced was: i have booked a room for 5 person in shimla. I have confirmed my booking and made a payment and they accepted. This is the confirmation which i recieved. But they are unable to provide me the service and i suffered a loss of 50k.

After that when i reached there as it has been soo cold in shimla. I was waiting outside of the hotel for 3 hour nobody is opening the hotel in. After 3 hours a person came and said we are not providing as it is not under oyo service. I called to oyo customer care they said they will provide another hotel after 2 hours i recieved a call from oyo they are unable to provide so please go to non oyo room. Because of that i suffered a loss of 50k and met a car succident as it is 2 am in night and i have been searching a room in 2 degree. We were 5 friends and suffered a huge loss.

Booking id: ksfp8417

Check-in - 24th jan'20

Check-out - 25th jan'20

Address - na, 16 mile, shimla

View on map

Landmark - 16 mile

Oyo room booked in oyo rooms app yesterday 25.01.2020 my booking id vxhe5098... Spot on 66346 raahila lodge kamarajar road kumbakonam... I booked on 10.45 on sg notification if pay now 20 percent discount... O was thinking... But i recieved a call from oyo [protected] from oyo customer care spoke i asked to pay at check out but i have to pay earlier check in so stupidly i paid room tat is reason i stucked... Foolishly i fully trusted on oyo rooms last 4 to 5 years im using oyo blindly all breakup.. Hotel manager denied booking at time check in 8. Am he saying but in my oyo portal it was 12. Pm 25th to 26th 11am check out.. And room also not clean... How oyo rooms commited with this hotel very bad.. I call n asked oyo customer changed any other otels near by without my permission he cancel and booked again and cancel that room twice.. When i asked refund they put on hold nearly 10 times like this hold and i again try to oyo customer care call back.. No calls after that.. Then finally i talk with higher officer raise a complaint but he said i ll discuss with my team then only i can refund.. Hi txxxxai, your request is logged under case id 26028356. Reach out to oyo guestline [protected]... Thing of my situation standing with out room outside of road mosquitoe bite.. My battery was dead talked with customer care.. I argue with my mom got upset... Atlast blindly trusted oyo got cheated and i was stand in road at 12 o clock midnight with my mom n luggage... And cheated me no refund as per policy.. I dont knew wat is stupid policy.. Refused room how to no refund policy... So i came here for consumer complaints... Raise a issue will support me thanks in advance...

Booking id : 41118
Check-out date: 1 jan 2020

I had checked out from oyo life pg, grg 1095, on 1 jan. I had put on a proper checkout notice on 1st may using oyolife app. The deposit amount of 5500/- was supposed to be refunded within 15 days of check out. I was informed that i will receive a google form to fill in the details regarding the refund. But neither have i received any such form nor i am contacted by any oyo representative regarding the refund process.

Its going to be a month since my checkout and i request u to look into the matter. I am expecting a co-operation from your end in getting my refund.

Never told to cancel before booking my new property but you did it right now.
So you must answer for this i wasted my time and money for reaching this property.

U were told me to stay with call for more than half an hour after finishing u guys simply saying i will refund we are like made or what.

I post this entire audio to all site and file a complaint against oyo.

I file this in high court with out fail.

Never think i will not do... Tomrw may be in media level i call and share this entire conversation in front of media i submit. I will clash you share rate with out fail.

For everything oyo customer guys saying sorry for that sorry for that who il pay for my fuel and my time while in call.. This is how u guys cheating people and collecting extra amt.

Will shortly il come to end this.

I have booked hotel infinity, vadodara -30540 on dt. 6th jan, 2020 to dt. 10th jan., 2020 and after horrible stay and unsupportive behavior checked out. Now, upon time of check-in they asked full amount in advance. Which i paid without hesitation. Later no proper service, nor breakfast or cleanliness. Oyo 30540 hotel infinity is worst place to stay at.

Tried to contact oyo but they refused as payment was done and commission was distributed between thugees. Now, all i want is invoice for that stay under booking no. Vdpx5748, reg. No. [protected]. Hotel declined invoice as they said i will get it by mail and printer was not operation. Later waited for few days and no invoice came.

Called oyo call center 5 times and provided many mail addresses for sending invoices, they were like "sir, we have sent you please check mail", "sir, booking id showing error, connecting you to supervisor", "sir, mail will be received to you in 5-10 min as it is in queue", "sir, please be on line, can we put you on hold?", "sir, i have sent you invoice by mail, please check... Hello hello hello can't get your voice. Disconnect"...

What a mockery of customer!!! No one means no one tried helping this issue out. Such scum gathered in one place. All i want is my invoice for given booking id on mail id "[protected]@yahoo.com" &"raj. [protected]@aggreko.com".

Please help me resolve it. I have to claim this invoices in our company as it was business trip. Regretting using oyo.

Hi,

I am a new owner of hotel vanraj palace, sawai madhopur (Rajasthan). I purchased this property recently and got it registered in my name.

Previous owners of hotel are no longer associated with this hotel. All the dues have already been cleared by previous owners and we no longer have any agreement or association with them and oyo. As a new owner, we don't want to continue working with oyo, so we want oyo should remove hotel vanraj palace listing from its network websites.

We never signed any document with oyo, we are not liable for any liability caused by old owner. After several round of follow up over 2 months on twitter and emails, oyo finally de-listed hotel vanraj palace. However, we have not received ota/noc. Our hotel is still appearing under oyo name in the given below websites :-

https://www.trivago.in/sawai-madhopur-366076/hotel/oyo-2393-vanraj-palace-414255...⇄
https://www.tripadvisor.in/Hotel_Review-g297671-d6154574-Reviews-OYO_2393_Vanraj...⇄
https://www.makemytrip.com/hotels/oyo_2393_vanraj_palace-details-sawai_madhopur....⇄

Because of this, we are not able to list our hotel on other websites and losing a business. It has been 2 months, we have been trying to come out of oyo nexus, but there is no contact/email where we can show our grievance.

Please help us to get ota/noc from oyo and release oyo 2393 hotel vanraj palace sawai madhopur handle, so that it is not longer considered as oyo networked hotel on other websites.

Hi
I was staying in oyo townhouse 006 in koramangala, bangalore. While checking in the person there took rs. 5000 without providing any receipt. We later asked for the receipt at the reception, surprisingly there was another person there. We were said there is no receipt of any kind but after persistent discussion with the second person he agreed and gave us an invoice in which the amount was rs. 3000. When asked about the balance amount that we had pain in the morning we were simply ignored by saying that was another person, i have no idea who that person was nor have i got any amount to return you. The person at the reception was very rude in challenging to handle. After repeated request he has provided a new invoice in which there is an extra charge of rs. 1500 as convenience fee. I am stumped looking at this extra amount coming from nowhere. Please explain this fee being printed on the invoice the second time but not the first. Please respond at the earliest.

I booked a hotel for 2 night with oyo from 20th jan - 22 jan, 2020. The hotel was suppose to be 3 stars with basic amenities. After reaching here, there is no wifi, the room is dirty. There are stains on the bed sheets and spider webs on my lamps. I even have photos as proof.
I contacted oyo, but they did not resolved the issue. I paid rs 4871 for this place and i want my money back. This is false advertising and looting people.

I booked a room in OYO from Dec 22nd to 25th 2019. In spite of no room availability, OYO still accepted the booking and charged the amount. Later I was asked to check-in to another substandard hotel.

I had to refuse for the same as I felt the new hotel which was recommended was quite unsafe.

I spoke to the customer care and the representative ensure complete refund as I haven't checked -in and also since the fault was not at my end. But there is no update yet and the only half amount has been processed.

I have already raise the complaint on 22nd Dec, 23rd Dec, 26th Dec 13th Of jan 2020 and so many timesin oyo customer care, the deadline periode for the resolutions is 14 days, already 30 days crossed as on 21/01/2020 still no complete resolution provided and now team has denied my call.

They fraud me and now harassing me to not giving me refund.

I made a transaction for booking a hotel via oyo rooms on 1st january 2020 with transaction amount of 945 through google pay. At the time of check in the hotel denied to accept the online payment so, then i cancelled my booking. It has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. But it has been 22 days i have not recieved my refund.