OYO Rooms Complaints & Reviews

I had booked the rooms by payment of advance rs.3088. However, before the date of booking the oyo has cancelled my booking stating that their is an issue in the property and your booking is cancelled.

In this date of booking on 25th december 2019, till date i have not received any refund, they are not providing any transaction details only stating that the amount is refunded.

Booking reference: haef6259

Booking no.: - haef6259

Oyo rooms name : oyo 9480 sun n snow resort
Hotel profile: http://crs.oyorooms.com/admin/hotels/14754
Booking id : haef6259
User profile: http://crs.oyorooms.com/admin/user_profiles/14444412
Booked room numbers : available rooms 2
Guest name: vikas

I booked a hotel oyo47858 under booking id ygfz4076 for stay at tiruvannamalai from 8 feb to 9 feb.

The tariff of rs 3517 was paid in advance on 29.1.2020.

Booking was cancelled by oyo before checkin. I. E on 8th feb 2020 at 1123 am.

I didn't stay in the hotel as the hotel people denied to enter in to the hotel. The complaint was registered under id 26632716 on 9.2.2020 and thereafter i reminded the case through phone number [protected] on 10th, 13th, 15th, 17th and 21st feb 2020. No proper response. Every time the operator says that the complaint will be looked in to by a senior person. No progress and the amount is yet to be refunded.

I am writing to you to raise an issue about: oyo room bookings

The issue that i have experienced was: hotel receptionist checked me out from hotel without my consent just to fill her feedback form positive. Second the rooms were very small as compared to the pictures shown on website.
I called oyo thrice but they always put my call on hold for 30 mins.
They said i will get a call back from their ground team but hasn't received yet. Atlast i checked out from hotel.

It occurred on: 14/02/2020

Redund the money with apology letter.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Deepak jha

Booking reference: jyud4679
:

Badarpur border, new delhi 110044
New delhi
110044

I booked for 2 rooms in OYO 14455 Balaji Inn at Nashik for one Night through OYO App and paid the advance . On the previous Night before the check in date I modified my request instead of cancelling the booking for one room due to change in Plan.No refund was initiated but a link was sent through SMS by clicking which a payment request for one room was observed. My Guest who decided to carry on the trip paid on line on the assumption that refund for the initial booking will be automatically effected by the online booking system.He reached the property on the check in date to check in. But the property denied existence of any booking on me or the Guest and asked the Guest to pay for a room in cash if the room is required.Being a Senior citizen my guest had to pay in cash for checking in at the hotel.
On continuously contacting the hotel on the OYOrooms helpline Number provided for customers in India I have received assurance for part refund of the entire booking amount with regular calls and emails but no full satisfactory replies has been received so far.
Entire refund of the advance payments for the unused room needs to be considered by the company.

I am the property owner in pune and has been working with oyo since long,
But the mental harassment we go through cannot be mentioned in words.
The oyo team just keep on playing blame game and keep on pointing the finger to some other person, they are least bothered about the emails you write to them. Miscommunication from the team leads to bad reviews from the guest and indirectly degrade your property value.
Oyo just forces the guest to make advance payment for which they offer heavy discounts and guests fall prey to it, but the guest is not aware that the payment does not reach the hotel account and they may not get any room in the hotel.
Oyo just keeps on debiting non-relevant amounts to the hotel and at the end when hotel is expecting the payment on the terms decided, he is, in turn, asked for an amount saying that there is a recovery amount.
If you are planning to list your property with oyo, please be careful.
If you are going to book rooms through oyo, please do not make any advance payment even if any amount of discount is offered

I have made a reservation on 23/12/2019 for 2 days at oyo flagship 41024 check inn mvp with booking id :zmgq1372. After check in we found that there is some issue with the tv and brought the same to notice of customer care team. After discussion oyo team has agreed to make a refund of around 600rs to original mode of payment. Its been almost 2 months and refund has not been initiated yet and no response from the team as well.

I checked out from oyo life 1398, 14th cross neeladri nagar, bangalore on the 4th of january 2020. When i came in this building i was told within one month my refund will be refunded. I waited for one month without disturbing any customer care services but now it's more than 1.5 months i. E approximately 45 days and my refund has not been generated till now. I try calling the customer services everyday but they never get connected. So now i got no other option than doing this so please look into this matter and please get my refund back as soon as possible.

My name is adam beck i made a reservation cancel in time even showed up to the property they still took my money wouldn't refund it even claim that they didn't charge my card when they finally admitted they did was told by booking.com oyo booking and the motel that i was going to receive a refund i've been told you i wasn't going to receive a refund by booking.com although they finally made it right and now i'm just waiting on oyo

My fiance booked a room in oyo on valentine's day. In the hotel the breakfast was given in plastic, all the amenities was there bit nothing was working. When complaint to Oyo no one was listening. We adjusted somehow but in the morning geyser was not working and the behaviour of the hotel owner was rude. Oyo promised us to give 500 off in the next booking but when booked another hotel and call Oyo still they were not helping.

Name - ajay kumar debata
Cell - [protected]
Mail - ajay. [protected]@innocule.co.in
Booking id - ihmr1289

As per discussion with oyo customer care, i was informed that the amount will be refunded within 7-14 working days, butits been more than a month and still i haven't got the refund. I have called several times on their customer care number and also mailed them 4-5 times, and still no result.

Kindly have a look into this matter.

I checked in around 12 pm. From 12 pm to 7 pm there was no electricity and water. I faced issue while going to toilet. Now again while i am writing this, from 1 am there is no electricity. No one is responding to my calls. I asked them before hand that will there be electricity in night, they said yes and now i am stuck here. Now i feel fooled as i paid full amount and facing such issues. You can confirm the same with there staff.

I live in oyo life 1961 vishwavidyalaya metro station delhi near north campus
I checked in this property on 12 january 2020 and paid my security and rent in full. Also next month in february i pay my full rent to oyo online on the app on time.
After sometime on february 16 my property owner calls me and talks to me in a bad language asking me to pay the rent as he didn't recieve any amount from oyo.
He asked me to leave the property or pay the rent which i had already paid on time to oyo.
I am a student from a reputed college and this kind of treatment to a student is beyond tolerance. I need the matter to be solved immediately and my security given back to me.
Look into the matter immediately.

Without providing service they took whole sum of money i paid online in advance. Without appropriate guidance on time. Now just time lapsed they aint even providing refund to me. Took money on name of cancellation fee which i havent done. All they are doin is just wasting nd lapsing more time with round nd round of same policy related answers. They aint providing me contact details of appropriate authority of company.

My oyo life booking id is 88914.
I have moved out of my oyo life on 1st feb, 2020.
After that 15 business days are over and i haven't received my total expected security deposit return.

It was told during move out that rs.999 will be deducted from security deposit dor not staying for minimum of 4months in oyo life though they advertisement says that there are no lock in period in oyo life.
Then also much more than the expected amount is deducted from my account.
I want the oyo life to return my security deposit. (Which i payed before moving in).
I have the bill for the security deposit.

This is the serious concern of worst customer service and mental exertion experienced ever with oyo rooms #oyorooms we a family of 9 remained roofless for approx 3 hours trusting oyo. Despite of booking in advance with an online payment for the same we were not allowed by the concerned hotel staff of oyo to check-in, despite of helping me out at the desired time, 3 oyo executives kept my call on hold for consecutive 3 hours, without assuring or providing me the alternative for stay. I recommend no one to trust and book hotel with oyo.

I have booked a room in hotel cordon vay through oyo app, when i called the manager for check in he denied that there are no room available, all rooms are booked, but through oyo app i have also booked a room and done my payment my booking id no is otkf6281, nd i have also tried to contact customer service but im unable to contact them, it's urgent for me

Hi team,

I have booked two rooms in oyo rooms via app on on 20th january and paid the total amount of rs 1909 after discount on the app.

Post payment, when i reached to property dealer via phone, shared by oyo on app, the property dealer refused to accept the amount via online. And asked me to pay in cash during check in.

I reached to the oyo team on mobile no "[protected]". For the same as i had already made the payment online. I had a called with "kushagra singh"guest experience manager of oyo.

On discussion over call, he first told that he will find another property near by the same area and will book the rooms in that without any extra pay. I was comfortable on that, but after his search, he unable to find any near by property. So he called me back and asked to check in same hotel and pay the amount cash and share the bill over mail. Post that the same amount will be refunded by oyo team.

I also asked that what if they ask more amount on cash, than what i paid online (Rs1909). They told on call that they will refund same the amount, which will be paid on cash. I had doubt on that, so i asked mail for same, before cash payment, and i received mail confirmation (Attached).

I paid cash of 2280 to the same property dealer (Bill attached), but now, oyo team is not refunding the amount 2280, as agreed, but only paying rs 1909, which i paid online.

I had multiple call with team post that, and also had discussion over call (Please check recording with the oyo team for all conversation), but every time, a new person will be on call, and they are just rotating me. And trying to find all possible way to cheat me.

When i again called and discussed on 28th january, and shared the mail, which they agreed, post that, they agreed to pay extra rs 371. Again on same call, i asked to credit on the same account from which i made online payment. They also agreed on that on call and sent mail for same.

But now, they are trying to cheat me, by crediting amount in app wallet. Which was not agreed at all.

They are trying to find every possible way to frustrate and cheat customer.

I am very disappointed, with they way, how such a reputed company cheat costume.
I am mentally harassed now. Please look on this.

Details of hotels and booking are mentioned below. And also mails and proofs are attached.

Booking id:- nfhx6325.
Hotel name:- oyo 43863 hotel shyam vatika residency
Check in:- 20th jan 2020
Check out 21ist jan 2020
No of rooms:-2
Address:- singhana chirawa road, juunjhunu.

Booking id - prcy2630

This booking was not accepted by oyo 28798 kasturba, jaipur.

Oyo 28798 kasturba asked me to cancel the booking as they said that they have no contact with oyo anymore. I had to physically pay again at the hotel separately to ensure my stay.

I tried calling +91 [protected] (Oyo customer care) many times but the automated response was "you seemed to have dialed a wrong number).

Please refund me the full amount that was deducted against booking id - prcy2630

My booking id eyuq4670 arun tue, 11 feb 2020 on oyo silver key executive stays 20006 t nagar, 4 north crescent road, t nagar, chennai

It was terrible experience,, no experienced staff,, no cleaning staff,, we complainted ac is not working on night time they dont come and, we complainted remove wastes from room,, no room service bathroom is not clean,, body lotions are emptied,, and the breakfast was poor,, cook was serving food like giving food to beggars,, no quality and quatity, verybad,, all staffs have any uniform and look like local boys running lodge, not experienced staff

I have booked 2 rooms in oyo 27961 miss america group of houseboats from 21st dec 2019 to 24th dec 2019. When i reached hotel the hotel guy is said they don't have internet so your booking is not paid booking so you need to pay entire amount even though i paid whole amount in advance. So that i called customer care and paid whole amount again to hotel guy. The oyo customer care said the amount will refunded to my account. I called them several times and every time they saying that amount will be deposited in my account 7 to 14 days. Till now i didn't received my amount.