OYO Rooms Complaints & Reviews

Regarding my booking id-dubz5936 which i cancelled on march 6th 2020 for which oyo has issued a refund which has failed and oyo has acknowledged that the refund has failed through thier whatsapp medium to me. And they have initiated the refund for the 4th time which has failed. I called their customer care multiple times to refund to one of my other bank accounts since their refund to the original source payment paypal has failed 4 times. Iam stuck waiting for the refund. Oyo has said they initiated a refund but i seriously doubt it becuase if they have initiated a refund they did not provide me any transaction id for the refund till now. Their customer care is absolutely pathetic interms of providing any resolution and hence iam approaching consumer complaints forum. Hope you will resolve the issue swiftly. Thank you.

My booking id is hmgd8203. I have still not recieved the tax invoice. Each time i contact the oyo customer support, they mail me the payment reciept which has no proper tax breakup. Even the payment reciept has a line mentioned to request the invoice from oyo assist, but each time they mail be auto-generated payment reciept. I cannot claim my travel expenses from my company because of this.

Regards,
Paresh

I had booked a hotel from oyo and paid fund online. I was on the way to jaipur suddenly i got a massage from oyo that i booking has been cancelled for this i have requested them to refund the fund its been more than 3 week they havent refunded the fund. Recent communication that i have received. Due to technical reason refund has been cancelled and it will take another 7 to 14 days for processing.

Email sceenshot has been attached

This is regarding booking ID WFOQ6347, first of the property was in renovation which lead to foul smell in the room of the paints and cement, then the room itself was not clean(cigarettes lying on the floor, in the commode, previous guests hair, dirty bed sheets), the breakfast was also disgusting which can lead to diarrhoea to any normal person.After being on call with the oyo executive almost 5 times, they provided another room and the same issue was there with it including the AC leakage, neither oyo provided the refund nor transferred me to another hotel. I have uninstalled the App and will never deal with it. Pathetic service, just want my full refund.

I had arrived at the OYO room 4802 on 27th Jan ( Cohin city Residency ) Booking no TXKO8401. The room here demanded more from what I had to pay i.e 977 Rs and when i called your customer care[protected], they responded saying that they could do nothing related to this.

I was forced to pay an amount of rs 1600 and the recidency manager told us that he will not book under OYO so that he can repeat this daylight robbery to other customers too.

I have never recieved any refund or any sort of feedback from your side.

I booked hotel panchtala id hqbt1569, but i did not check in and inform to support team. My refund process will initiated as oyo team told to me but i cant receive my refund. Now i call to oyo customer support team they will put my call on hold and they are not responding well.
Now i am getting exhausted to oyo service.
Last time i message on 5 march but till now i did not receive my refund.

The service of your company is not good and it doesn't update us in time a and also it doesn't improve the quality of your site and also the room are also does not available in time and check in time the room are available but they give room which the room are not good enough and the charge high cost of price of the rooms and also they doesn't recover our money in time if we cancel

I made a transaction for booking id (Wkjc1632) at a hotel via oyo rooms on 19th feb 2020 with transaction amount of 2060/- (2060 from paytm wallet). They cancelled the booking due to the hotel cannot provide me room on the same date (19th feb 2020) due to some reason and it has been more than 21 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. After confirming with paytm mentioning the order id, paytm says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the paytm side. Kindly initiate the refund. I am fed of calling oyo and paytm again and again without any worthy results.

HI Team i am having oyo account with you I had face this issue due to poor quality of service by oyo my rupee wallet was debited with Rs300/- on 18th Feb 2020. I didn't book any hotel between 3rd Feb 202 to 4th March 2020.as my concern is my oyo rupee was deducted on 18 Feb 2020 as i had connected to your guest experience team many times but every time they give my 24-48Hrs after every call but till date i dint got sufficient answer from your team either from guest experience manger nor tech team. Hight is that they had closed 27186950 ticket id without resolution so again i have to raise 27285712 yesterday.I here by inform you that i didnt have any bookings on 18th Feb 2020.I dnt know whether your excutives are dnt know differnce between oyo rupee and oyo mony i had called on 5th Mar 2020 for status your so brilliant executive had told me to book hotel and said i will add Rs 300/- oyo rupee but he used my oyo money had again created one more issue. My Last Bookings as Under Capital O 12043 Hotel Konark ID RUNY8714 2.OYO 10650 Hotel Lotus Residency ID GKTN5249(booked on 5th Feb 2020 as i said your executive promised me to add Rs 300/- OYO Rupee as i lost on 18 Feb202) please tell me the reason behind all this problems

Ticket ID

1. 27322389
2. 27285712
3. 27248296
4. 27186950
5. 27378403
and many tickets been closed.

many tickets are raised but closed and this people didn't call for resolution there are no quality checks at all due to negligence of superior team.

Regards
Swiss

Hi, according to the oyo hotel apps, the payment are not successful. Then i do second payment. After that, i get two reservation number from oyo. I just want one room only, but because oyo said my first payment was unsuccessful, i do second payment and then i get two reservation number. How can i get my money back? Because i already do the first payment and my history bank account also shows that i pay two times to oyo.

I make a booking from oyo app in hotel oyo flagship 17335 uttam nagar and my booking id : xnqt4897 but when we reach in that location there was no hotel then we call to oyo executive they said make another booking from another hotel we will refund this amount but still no refund i'm calling again & again from 13th/dec/2019 but still no refund please solve this i have so many mail from oyo the just saying we are tranfer you but no refund i'm tired please see the below mail copy below what they are saying.

Hi kishan

Greetings from oyo!!
It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - payments and refunds : status of refund

Resolution provided - as per our conversation we have initiated the refund of rs. 2457 which will be credited in your source account very soon within 7-14 working days, once you will enter your bank details.

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the oyo promise in the future. You can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on need help on the oyo app.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.
Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.
Your feedback is extremely important for us.

Abhishek jaswal

I booked a room online from oyo rooms website at oyo 4891 palm house chandigarh for 790 for 29th feb 2019 and my booking id is hszy6014 while booking at the website the facilities shown was tv, geyser clean room, etc. But when i visited the place the room was on 5th floor and stinking cause of wall dampness and no tv no geyser was available even though lift wasn't working for 5th floor when i asked for another room they said only this room is available and when said him that i will pay extra he said they have rooms available at ground floor but that doesn't belong to oyo and suggested me to cancel the booking and pay in cash for the room. I cancelled the booking and didn't get any refund for the amount when i coordinated with oyo team and updated about this all they confirmed with the property owner that did you took any cash but he denied as it was his personal income, oyo team refused to return the booking amount as they said property owner is denying that he took any cash whereas i paid the cash and took images also and took cash receipt also for the same from the property owner for amount paid.

I have booked OYO life hotel PUN 928 in Wagholi Pune. I had two booking I’d one for me and other for my wife. I got refund on one booking I’d but other booking I’d 79941 still did not get any refund. We gave move out request on 31 jan 2020. As per them they have initiated refund on 5 th feb 2020. But till now it’s not reflecting in my account. It’s been over a month now, whenever I call their customer care they just say that your complaint is high priority. I also shared my account statement proving that I did not got any refund.
My complaint ticket no. 90489
My booking I’d 79941
Chetan p Dhondekar

I have been an oyo-life customer from december 2019. I have been made to change my oyo life 2 times since my stay. Now, again the property owner has asked me to vacate the property in 2 days due to some payment dispute amongst oyo and the owner. I have been contacting the customer care since days for cancellation of my booking without any response from their side. Also i have already paid the rent for this month (March). I want an immediate refund from oyo on my deposit as well as this month's rent.

Its a very irresponsible behaviour by #oyolife which was not expected by me.

My property is blr2006 whereas its showing blr1819 on the app still (The old property from which i was moved in january itself) and my booking id:65389

This complaint is against the oyo room for illegally managing my accounts and booking fake hotel.
My booking id is xneq6840, i have booked hotel named hotel spring forest in yercaud hill station in tamilnadu dated 8th march 2020 to 10th march 2020. The location of the app was shown in the app, i paid the total booking amount on-line (1st i have chosen the option to pay at the hotel but after offering discount to pay online, i paid the full amounts). When i reached the hotel, there was no hotel at that place. When i spoken to oyo customer care, they told me to pay more amount and they are allocating me to some other hotel. When i asked for extra payment they told me i have modified my bookings and increased the number of people from 2 to 3. Modification was done at 4.15pm on 08/03/2020. I have started talking at 3.54pm for 30min 36seconds regarding the hotel location and extra payment. Biggest problem is that they are taking the money of non-existed hotel and also managed my accounts and added one more persona. This is the biggest fraud now going in the oyo app.
They are taking the money, managing your accounts. I have proof and attaching that also.

HI Team i am having oyo account with you as my concern is my oyo rupee was deducted on 18 Feb 2020 as i had connected to your guest experience team many times but every time they give my 24-48Hrs after every call but till date i dint got sufficient answer from your team either from guest experience manger nor tech team. Hight is that they had closed 27186950 ticket id without resolution so again i have to raise 27285712 yesterday.I here by inform you that i didnt have any bookings on 18th Feb 2020.I dnt know whether your excutives are dnt know differnce between oyo rupee and oyo mony i had called on 5th Mar 2020 for status your so brilliant executive had told me to book hotel and said i will add Rs 300/- oyo rupee but he used my oyo money had again created one more issue. My Last Bookings as Under Capital O 12043 Hotel Konark ID RUNY8714 2.OYO 10650 Hotel Lotus Residency ID GKTN5249(booked on 5th Feb 2020 as i said your executive promised me to add Rs 300/- OYO Rupee as i lost on 18 Feb202) please tell me the reason behind all this problems

Oyo life shut down property grg1718 in palam vihar ext. Gurugram on 25 th of january 2020 and provided on mail that will refund security deposit in 7-10 working days but it's been 40 days now no sign of getting my security deposit back they even stop replying on mails and on call they always give response to wait. Need your help in getting security deposit back booking id 75258 please refer screen shot attached with complaint regarding booking id & mail communication no reply to the mail since 25 feb.

While booking it was showing just saver double there is is option single saver too but o selected saver double in that app there is nothing mentioned washroom and all separate . And the room tariff issue I called to the customer care they said it's saver room like that only . We can't do any thg then the property guy having another issue like tariff he wants 999 for all booking even other customers came and fighting . So here always same issue . I requested cc to change the property but they denied . I wasted time around 2 hours and to reach the location I spend 250 rupees who bare these amts and time . I have mail proof which I received from Oyo there nothing like separate wash room clearly mentioned highgene wash and clothes no word like separate wash room . So that's not my mistake so I need my refund immediatel.

Also they allowed many girls with out ID I am going to file this soon I have video proof

I booked hotel panchtala id hqbt1569, but i did not check in and inform to support team. My refund process will initiated as oyo team told to me but i cant receive my refund . Now i call to oyo customer support team they will put my call on hold and they are not responding well.
Now i am getting exhausted to oyo service . Please provide me solution .

Dear sir/madam,

This is regarding an oyo reservation that i did for my family for 10th dec'19 for an overnight stay at oyo 43827 jypore saffron acacia hotel in jaipur. I reserved two rooms wherein two of my families are supposed to stay. One family reached there in evening and checked in in one of the rooms but the manager forced them to pay the entire money in advance i. E. Rs. 2442 for both the rooms. When my father told him that he will only pay for his room and the balance will be paid by the second family that will reach in night but he was forced to pay the entire amount out which he agreed to pay rs. 2000. I would like to highlight here, that the hotel staff has harassed them rather then being well behaved polite with the senior citizens. My family was extremely tired after the long journey for delhi-ajmer-jaipur and wanted to relax rather then argue. When they checked in they found the rooms does not have the basic amenities available like no hot water was available, washroom were unhygienic and toilet flush was not working properly, but they decide to wait for the second family to reach and change the hotel.

As soon as the second family reached who completely dislikes the hotel, they decided to leave the hotel ask for a refund, but the hotel manager has forced them to pay the rest of the amount which is rs. 442. It was a completely illogical to ask for the same as the second family didn't even checked in their room.

Hence, i want to file a complain against the hotel for their misbehave, poor services, and harassment and oyo whose so called customer care has refused to refund the amount beside it was charged unethically.
We want our complete refund.

Regards,
Shilpi sharma
[protected]