OYO Rooms Complaints & Reviews

A room was booked via the oyo app and 100% advance was paid via credit card. Oyo however refused to accept the card payment which was already charged and we were required to pay twice. Complete unprofessional behaviour on oyo customer service. Booking id bixp4018 dated oct 16/10/19. Since then we have constantly been reaching out to oyo to resolve the matter but to date no information, nor any proper respnse from oyo team....

We have booke the tour package (4 th oct 19) from for andaman and we have paid of rs.14400/-. And our tour is starting from 8 th feb 20 to 13th feb 20. Now we are given follow up from oyo what is the next process otherwise we will cancelled the tour but the people from oyo is not responding and also we get news that is oyo no more dealing with tour packages.
Now we have lost the rs. 14400/- and if they are not dealing in this they...

I had the worst nightmare & experience of my life that i had booked a holiday package from oyo.
I had booked a package for dubai for 8 people of whichi had to cancel for 2 people due to unavoidable circumstances. As per the policies, i cancelled for 2 people around 1.5 months before the travel dates (Travel date was 31st oct), but paid full amount for 8 people. During that time, i had to follow up with oyo almost every day to know...

I have booked a room in april 2019. I just want invoice because i lost my phone and data i have no booking id. But you can check my name and personal information and cross verify with that hotel. I talk with oyo assistant by oyo application and i tried a lot to tell him that i have not booking id but i can give you proof and you can cross check with hotel but he denied so many times....

1 घंटे इनकी एप पे रूम चेक कर के बुकिंग करी और होटल पहुंचे तो होटल वाले ने बोर्ड दिखा दिया कि हम तो कि बुकिंग लेते ही नहीं।
करीब रात 12 बजे 1 घंटा की कस्टमर केयर पे बात कर के दूसरा...

I checked of oyo living on 31 january, 2019 and i haven't yet received the reimbursement of my security deposit, which was supposed to be released by oyo within 3 working days

I was living in oyo property : 18712
Neeladri road, electronic city phase 1
Booking id : 69

Because of oyo inconvenience i am bearing mental as well as monitory damages. Daily i'm calling oyo and it take lots of my time...

I am shashi tiwari, staying currently at oyolife blr 1819 my booking id is 57794 i was asked to shift to a different location on 8th of january. There is no water in this property 1819 from past 2 days there is no cleaning garbage is lying down in corridors the new place is pathetic and i don’t want to move to that place. The current property manager is absconding for the last 5 days....

Not receiveing deifference amount even after sharing bill and not able escalate because of poor response

booking id:jwad4378

I waited almost 14 hours after my check in time, even after multiple escalation and follow ups I didn't get proper update. And you have disconnected the call in middle which is not acceptable. I am not at all satisfied with your service and customer support.

Your team is...

My name is yogendra kumar tyagi and my package ids are th-plaa4367 & th-hrld5959. I booked a package to andman (Port blair) on october 10, 2019 from 26.12.2019 to 01.01.2020 by paying initial amount of rs.42500.00 & rs.7500.00 on october 24.11.2019 respectively.
I again approached to oyo total holidays on november 24, 2019 through email as well as telephonically and requested to cancel air ticket and another booking for mr. Nischal...

I had made two bookings with booking ids jgat0356 and gzqf2835. I had made this booking in advance and paid full amount. As it was last week of year and goa becomes expensive in that time. I trusted oyo and paid full amount. But to my surprise, when we reached there, hotel manager told they dont take any oyo booking. I called oyo and they talk to hotel manager, not solution. Oyo just told they can refund they money in 24-28 hrs. I did not...

I had booked 5 rooms at hotel park palace hotel at lachung, sikkin vide id - glar8410 on 11 th september, 2019 for 23.12.19 to 25.12.19. The said hotel was one of the star hotels of lachung with all amenities necessary in cold december weather. We had selected this hotel after thorough scrutiny because we are very keen on choice of location, size, and quality of the hotel. But, on 15th dec i received a ph call from oyo stating that my booking...

Hi, i booked oyo 37764 with booking id amto1607 and made the payment. But during time of check in hotel authorities intimated me that online payment was not acceptable. And when i contact with oyo customer care centre the person from their end told me that he will cancel that booking and make the new booking from his side for the same property and ask me to make new payment and also he assured that the payment which i made against first booking...

I made a booking with Oyo with booking ID TAKD3576 on the 4th Dec, 2019 and cancelled it after 2 hours due to change of plans. There was a 100 % refund if cancelled before 14 Feb, 2020. The OYO customer care team claims they settled the amount on 23rd Dec, 2019 and provided me an ARN for the transaction. However, the bank (American Express) says they did not get any payment from OYO for refund. Where is my money? What do I do?
How...

I made a booking (Midt0613) actually when i reached at hotel location then i didn’t found hotel at the hotel map location which given by oyo app and finally i made a new booking for another property by other oyo account.
Now my concern is if i didn’t stay in that hotel so why should i pay.
I want to refund my money that is 1923/-
When i talk oyo customer support she is senior supervisor (Khushboo) she was committed...

GST charged by OYO and GST invoice not provided for Booking ID- GYQA6412 AND BJLN5304

I want to inform you that during my official visit to Gurgaon I've booked a hotel (OYO Townhouse 219, Sector 49, Gurgaon) on dated 19-Nov-19 Booking ID- BJLN5304 through OYO App with amount ₹1174 (Room Tariff) and same was paid by me through my credit card but now OYO has provide payment receipt of ₹1174 but there are two invoice provided...

Booking ID: 69787

I shifted in this room on 01/12/2019. We opted this room because we were promised a private fridge in the room with attached bathroom and cooking utensils.

From the first day we arrived, we have been complaining that the flush is not working. After one week of reminding our supervisor - Saavan, he was finally able to get the plumber to sort the issue with the flush as there was a metal plate...

I Booked an oyo home in mussorie but due to owner's end we faced some issues so we didnt check in n ask oyo to refund that paid amount which was done by paytm number [protected] on 11 dec . after 2 3 days i asked them to refund my money into my mode of payment. and now it has been more than 20 days i haven't got my money. and still they are giving excuses that it's still in a queued process and we are dealing with it....

I was staying in your property oyo life grg 1382 since oct 2019. One fine day i got a mail from your side that we are closing this property and so you have to either move out or shift to some other property.

As per my job profile most of the time i am travelling around india and even on that day i was in kolkata and i have to come to gurgaon just because f you. This thing you can confirm for your stay supervisor also that i...

While i was checking out from the hotel the property owner came and started asking for my phone when i denied he started misbehaving and didn’t gave my id’s which are my dl and adhar card and my phone charger which was left at room. The owner pushed me out of the hotel and started abusing. I gave my id’s to oyo manager then why was property owner there and why he took my id’s. I paid at hotel early while i was checking in. The same...

This is to bring under every one notice.

I booked hotels (5 bookings -3 booking for company visit and 2 for personal) through oyo rooms app for company job purpose in godavari lodge, varanashi, up from 25th dec to 31st dec 2019. My 3 booking id are fckq5312, lwej7256 and huzv6523.

As per our company demand for reimbursement, i updated my comany gst detail before booking to get gst invoice after check out of 3...