OYO Rooms Complaints & Reviews

I booked two rooms in arakuvalley, vizag n paid amount 2537.00 rupees through credit card.. On check-in time i went to hotel, they said there no proper business affairs with oyo..
I called to customer care they said we cont provide rooms for you n they refunded only 2283.30 rupees only.. We are two families n searched for rooms in arakuvalley no rooms available in araku.. We struggled lot nstayed in araku bustand with children.
Our children n mother got fever..
Please take action on them.. N this types of issues will not happens to any other families.. N

Hello there, this is abhik sil writing here in response to the 'developer response' by oyo on google play store. I have faced troubles in booking and cancellation related issues. Here i am summarizing the situation.
After i booked a hotel via oyo booking app which was confirmed, oyo changed the hotel to different ones 2-3times, so i had to cancel it, because the locations of the new hotels were very inconvenient for me. I cancelled within the time period when the charges were supposed to be 100% refundable but wasn't refunded. I tried to communicate with oyo on pc through oyo website, but all the time it said "captcha verification failed" although i was entering by myself and it was not a robot. On oyo android app there's no option in the algorithm where i could choose the scenario. When i called, it mentioned (A robotic voice/ pre-recorded voice) about a successful previous refund and cut the call.
Now i just want to know the reason why the amount is not refundable. There may be a point in the cancellation policy which i have missed out. But communication between the company and the customer could be better, so that i can understand the real reason behind the situation.

Booking id dlmy 9275
Hotel name: oyo 30200 spacious studio

Waiting for oyo's response, so that i can know what actually happened.

Thanking you, abhik sil

I have booked a hotel room on 20 dec at 11 pm in nasik road as i coming back from my vacation to sangamner becoz it was tooo late nad i haven't any car or bike to travel back to sangamner i decided to book a room in nasik at manasaa service apartment bt when i trying to reach there the property owner is not responding i have tried to call tge no which given in oyo bt again there's message saying that its not available at that moment i don't have any choice to travel none of any auti driver knows about the place he also said that make a call we asked the property where is it i was find my self in a bad situation.. Then i choose to book a lodge near by becoz tye auto driver demanding us 400 rs for just 4km then the next day i contact to oyo and they say that u was in the hotel u have checked out bt i was not there... And m sure the hotel also dont have any record of where m stay there... I don't have any choice at that time becoz at mid night its not safe to go anywhere... I want my money back from oyo its my money i want refund

Booking id: uehm0319 (Hotel at mysore 49872) info. From oyo as 10am early check-in and 1pm late check-out from actual 12pm check-in time. I reached hotel at 8am on 26dec19 with my wife and children's of 5&1yrs and waited till 10am when i enquire they keep saying 15mins will arrange also said 1pm is there check-in time and without giving room they are asking for checkout time so i started escalation to oyo 3times, finally hotel people said i used some abusing words which is totally wrong. Finally oyo and hotel team said they don't provide rooms and you have to search other rooms with high rate. After i waited for 4+ hrs with family where they travelled in rac ticket without sleep i moved to other hotel.
No one should get this worst situation all money minded either oyo or hotel. Hotel team totally ridiculous visibly i'm seing 5families vacating infront of me they are saying no rooms available.

Who so ever do use this hotel 49872/ cauvery brindavan hotel krs dam it's really worst behaviour.

Note: when hotel team said 1pm check-in time i took photo and shared with oyo

Also escalation team of oyo also no given solutions what is after this do you have next level escalation

Brjayaseelan

Hi,

My booking id UOSQ2650

Please escalate this matter to highest authority, as its been a week and I have called your service center atleast 10 times but still no proper solution is provided.

Sequence of the events.

1) At first I was denied for check-in even when I paid the entire amount online on the ground that I've paid online. The staff was sleeping and they didn't let me check in, their behavior was totally unprofessional. The staff was fighting with rods in their hands with other guests who were also denied check in. They were goons not staff.

2)Then I cancelled booking and the hotel guy told me that I'll receive my money within 2 days.

3) Now when I contacted Oyo, they told me that because I suffered, they will definitely help me but whenever I call them they put my call on hold, tell me that they will call you back after 2 hours and boom no call from their side. They kept my call on hold for 1 hour and 20 minutes and then disconnected.I have all the recordings.

4) They put my call on hold for hours and then they disconnect I've tried contacting them 20–30 times.

Please escalate this matter to highest authority, as its been a month and I have called your service center atleast 20 times but still no proper solution is provided.

Venue of the hotel is *Hotel arya, naya gaon, Chandigarh * . Please don't make booking to this hotel. It's worst hotel anyone can ever book.

I have a booking in oyo and i have not received a refund amount of 5553 and 289 for more than a month while the period of their refund is 7-14 days
And i have been calling them non stop and they have no solution whatsoever. They just keep disconnecting calls or keeping them on hold and they never call back. They have just kept the money and i hate and have so negative reviews about oyo rooms. Worst customer experience ever. Booking id - xwyf6085

Hi, this is priyanka i had done a booking for bnel7281 at oyo 39586 satya resort. I had done the full payment for it and now the oyo has shifted our booking to omkar residency which has no facilities and that too without my permission. I want the same booking as our travel date is on 31 and there are just 4 days left. How can we manage at such less time. If the had no rooms they should have not accepted and confirmed our booking.
Please take action against them as soon as possible as our checkin date is near by.

My colleague and me went to vizag on official trip on 18.12.2019. Oyo hotel booking was done on my colleague name mr. Yugandhar naga phani prasad.
To our dismay, for only one person the hotel booking was done from my office side. Myself did not get the confirmation of stay in that hotel. I requested the oyo, town house hotel in vizag for extra bed space. They agreed and told me it would on extra cost. I said ok. And at the same time, i requested them to give invoice for the amount, which i would pay. At the time of check out, they collected rs.1000/- and as charges for extra space. The town house hotel executive told me that, i would get the invoice, if i contact the oyo customer care.

Surprise thing is that, i have been calling oyo customer care for invoice copy and every time i speak to the agents, they are simply taking my mail id and not sending the invoice. I spoke to your executives like vaishnavi, vijay so on.. They have taken my mail id, but they are sending.

This is completely ridiculous and oyo customer care is losing faith in customers. Today also i spoke to mr. Vijay, he said he would send the invoice copy, but still it has not come to my mail id.

I request the concern to please look into the same do the needful at the earliest.

Kindly send the invoice copy to my mail id: [protected]@yahoo.com

Hi,
I am a resident of ansal green valley jakhan rajpur road dehradun which is a residential colony. At and my next door you have an oyo room (Oyo home 64269).
Complain pertains to, clint/guest making late night parties, making loud noise till 2.30 or 3 o, clock in the morning. Due to that we all family are suffering since few days.
You are request to adhere the govt norms on this other wise i will force to make an police complain against this.
Thanks
Maj narendra singh rawat
62 ansal green valley jakhan
Rajpur road dehradun
Mob [protected]

Oto hotels kj xl4351. Booked hotel room through oyo. The pic shown in there app is entirely different and provided stinking ugly room. When requested for change oyo customer care treated us badly and did provide any ulternative. It's oval retreat in ernakulam.
Very bad service from oyo. No solution from oyo. Wasted whole day standing in sunny day.

Gnum7321... I booked my hotel in 11448 rs. A month ago.. But suddenly when 3 days left to check in my hotel got shifted to another hotel we the tarif is 41000.

C the difference my budget was 11448 and they shifted to hotel for 41000 after that i am calling customer care 10 times a day they are telling to hold it may take little long time and i will be on hold for hours... But no response... This is the way oyo treats a loyal customer... My amount is not refunded and i cancelled my trip

We had booked 2 double rooms for 4 people to stay at yelagiri, at hill view cottages (Oyo 41072) for 2 days between 22 to 24 dec 2019 and it was confirmed via booking id cyop6347 but to pay on arrival. However when we reached the hotel on 22nd we were informed that this cottage is not part of oyo and we were stranded for hours and we ended up in staying in another and paid heavily and had to stay in one single room without any additional bed. The service provided by them is very pathetic and especially in a place where we are only tourists it was very difficult to negotiate and whole purpose of booking via oyo rooms is defeated and strongly condemn this type of poor service and patrons should take care of this type of poor service from established provider with lots of promises online.

It is becoming a horrible experience for us to choose oyo.

Booking: dexi3465firstly we have booked spot on 65237 the hangout beach hutsthen i got a message that my hotel has changed then i talked to ms. Chanda she assured me that no changes in my current hotel booking. Then suddenly i got a message that oyo has changed my hotel to spot on 61339 swami samarth guest house and asked for more money inr 18000/- which i denied to pay and the hotel looks so ugly compared to previous one. I talked to ms. Priya yadav. Without asking me they have changed the amount and told we will bear the cost now no need to pay extra for spot on 61339 swami samarth guest house. As i didn't like this hotel so i asked for alternatives, they gave me an option and told me there will be no extra cost. I talked to mr. Kunnal. Hotel suggestions:-01. Goa2813 - spot on 61339 swami samarth guest house spot02. Goa2594 - spot on 42039 oasis guest house spot03. Goa2976 - spot on 65026 hello guest house 1 spot04. Goa2940 - spot on 64361 casa arambol homestay spot05. Goa2789 - spot on 60009 grand hidden village spottoday morning i told to book spot on 64361 casa arambol homestay, so now customer care telling me that i have to pay extra to get this booking. This is very unethical, i am also working in the hospitality industry and this is not the way to treat any client.

My name is naveen jain i booked a hotel from your oyo app for goa trip. From 26 dec 2019 to 31 dec 2019. I paid booking ammount for confirmation. My booking id is xdzu6450
Before 2 days of my booking company shifted me in other hotel without taking my permission and also did not give a genuine reason of my shifting. I booked belle velle resort and they shifted me in sanket guest house which is not similer property of my previous booking property. I talked to 30 to 40 times of oyo customer care but no one solved my problem. All. Employee just hold my call for 2 3 minutes but did not responce 25 to 30 minutes at call. Finally i cancelled my booking and my trip is also canceled. So finally i expericed that oyo is biggest no 1 fraud company who give fake promises and fake booking to customers and emolyee of this company are also fraud. Who is jusy working for company profit. They cant help to his customer. Only they can give fake service, fake promise and fake boooking to his customer.
Finally i am taking decision to go consumer forum for my complaint.
I just want to talk to a proper person who can help me.
I will take strictly action against all emplyee who talk to me in 2 days.

I had terrible experience with oyo before but somehow forgot and booked a room again in velankanni, the hotelier did not allow me to check in asking payment to be made in cash, when i called oyo they simply hung up the phone kept it engaged made more than 30 mins and didn’t return, when i asked for refund again the same, this will be my last in oyo and i will make 100s will not book oyo thanks

I had stayed in oyo 7275 excellent homes at pune on an official work for 7 days, booked through oyo as per booking id: vdac8140.

The service apartment manager initially agreed that he would arrange to provide me with an oyo tax invoice at the time of my check-out. But after i left, i got an email with payment details without any gst details. I also tried to contact oyo customer service via [protected], and they never answered my call.

I repeatedly contacted the oyo service apartment where i stayed to get tax bills from them. But they said that they cannot give a tax receipt bill as the reservation is done through oyo.

As i work with the government of india, they will not reimburse my claims and it is quite difficult for people like me to book rooms with oyo.

On 13.11.2019 booked a room in Ranikhet, Uttarakhand in Rhodo Re Treat and Kafal Cottage Booking ID VTGH7582 for 29.12.2019 to 01.01.2020 and make full payment of Rs. 2656 on 22.12.2019 Hotel denied regarding check in and I tried so many times in OYO call centre but instead of resolve my check in issue they are doing nothing. On 23.12.2019 I am trying again and again to OYO customer centre but instead of resolving my problem they are doing nothing. Instead of shifting me another property with same amenities and parking facility they told me to take refund.

I've booked a room for my friend on OYO. The details are given below
HOTEL NAME: SPOT ON 38751 Hotel Pema Dzong
BOOKING ID: JEGI1502
CHECK-IN - 7th Sep'19
CHECK-OUT - 8th Sep'19
ADDRESS - Nam Nang Rd, Towards Lal Bazar, Gangtok
Landmark - Nam Nang, MG Marg, Lal Market

The Paid booking of Rs. 355 was canceled by the Hotel for some collision between OYO & that hotel (As per Hotel Manager's statement). I've called OYO for this problem and they booked a new residency and canceled the previous one. The booking details are given below.

HOTEL NAME: SPOT ON 45440 Hotel Dalam Residency
BOOKING ID: GSRP6905
CHECK-IN - 7th Sep'19
CHECK-OUT - 8th Sep'19
ADDRESS - Above Siliguri Taxi Stand, Deorali, Gangtok
Landmark - Telephone Exchange, Siliguri Main Line Taxi Stand

Again the Manager of the Hotel said there was no booking was made by OYO. It was 7 PM and my friend was struggling here and there for this problem. Again I contact OYO, and I didn't get any support from OYO. Then the hotel manager canceled the booking of OYO and my friend booked the same room directly.

After that, I called OYO for 9-10 times for a refund. They told me again and again, that they will process my refund within 1 week. But now it's 3-4 months are running, no refunds have been initialized from OYO.

My case id 23843634.

Still Payment pending has not been updated on my booking details.
It was been told from oyo side, that difference amount would be adjusted as a complementary discount from them. Yet they have not done and on every call there escalation team gives false promises and un-relevant answer.

First they shifted my property stay without my concern and now they are not settling difference amount. Why i should pay the amount if first property hotel stay cancellation was not cancelled from my side.

My Check-in Date is 25th Dec.

I hope you understand my concern. I don't want any last minute issue after reaching hotel.

Kindly update the amount and let me know. Waiting since last 6 days for same to happen.

No satisfactory revert from your end.

I had book rooms for dt. 14th january 2020 on book date 07.08.2019 and i had paid rs. 4, 400/- at oyo hotel code 10758 downtown inn, sector -14, gurgaon.

After 15 days i had cancelled my booking but hotel manager mr. Jation garg mobile no. [protected] not return my advance rs. 4, 400/-, i had many times requested him to refund my amount but he is not return my advance.

Kindly look into this matter and arrange to refund my amount, hotel manager mr. Jation garg mobile no. [protected] ignore me and return my advance.

Rgds
Sanjay taneja (M) [protected]