OYO Rooms Complaints & Reviews

I had booked hotel sherbaugh in mahabaleshwar around 3 months before through oyo rooms app for dates 29th december 2019 to 1st january 2020 my booking was for 15 people in 5 rooms with booking id xrqk3205 and tpbx3025. All the payments were made and all the planning of our trip was done. I had called hotel people to confirm my booking. Hotel people told me they dont have tie up with oyo. Without tie up they took money and they are telling they will shift to some other hotel and they can shift only on 28th december 2019. I requested to shift early and they told me they will try to shift by 17th of december 2019. Today i called them and they are telling they have to cancel the booking as they have issues with booking in mahabaleshwar. I had booked long time ago so that our trip will be good. I have been cheated by oyo. I told them to pay interest on my amount paid for booking but they disagreed and told me to do whatever i can and they wont pay. They used to put my call on hold for long time like an hour without any proper response. I have been tortured by oyo rooms app.

If one wants to register complaint against the misconduct and inefficiency of customer care.
They must share their employee id with customer as since saying their name (For ex. Rajendra prasad) is not considered to be the proper identity of customer care (Who used to respond us).

There are several instances with oyo customer care when they are unable to resolve an issue regarding booking in oyo hotels, it makes customer helpless when they don't get a check-in as per their booking id (Even when online payment is done).
Most of the time they put your call on hold (And assuring that they merge it after) by making an call to their senior official; but this never happened.

There must be some unique id for customer care,
So one can complaint against them.
Giving satisfaction feedback rating in terms of call by pressing 1 (Yes) or 2 (No) simply makes no impact in their service providing (Or customer dealing) attitude.

I have booked a room in oyo 44577 behala inn, booking id: blnj6035. For my stay on dates 31st july 2019 to 1st august 2019. From my mobile app. And i have paid ₹791 by my debit card through oyo application.

That after reaching there i found the hotel was under maintenance and there was no staffs so i called oyo customer assist. They gave fake assurance to me that they will refund my money back. But unfortunately i have been calling several times from 31st july 2019, everytime the executives gave fake assurance to me of my refund with different reasons but i haven't got my money back. Some told there is a technical issue with booking cancellation, some told within 7 to 14 days i will get the money back. But nothing actually happened.
And my previous complaint had been resolved without giving my refund back.
I want my refund please help me. Its been a very long time.

We have booked oyo silver pearl beach resort at neil island for dec 22. This booking was made more than a month ago. On contacting the property for confirmation they deny saying that they have a dispute going on with oyo and there is no confirmation regarding our booking. On calling oyo regarding this issue the call gets transferred to senior management but they put on hold and there is no solution being provided.

Dear sir/madam,
I booked capital o 44049 marina square via oyo official website for the date 14th of december 2019 and 15th of december 2019. The booking id of the same are cuea6270 and xqoe9104 for the amount 765/- and 837/- and both the bookings were confirmed with option to pay at hotel. Hence, i started my journey from pondicherry to chennai and shockingly when i reached the hotel the manager at the hotel to accommodate me in the hotel. The reason given by him the amount for which i booked the hotel is less and they cannot accommodate me for anything lesser then 1000/- per day. I was extremely tired as i had to drive for almost 160kms to reach there and had an appointment to attend. Then i called oyo and informed them the issue but even they tried to convince the manager, but he did not agree to allow me the stay. This whole transaction wasted my 3 hours with extreme mental harassment. When no one were ready to help i tried different options but rooms were not available nearby as it was weekend. Finally i had to pay 1000/- per day at the same hotel and stay as no options were left over. The hotel manager also told that oyo don't pay them or settle their amount. I therefore request you to kindly review the case and do the needful. For the above issue and the mental disturbance i would like to file a compensation of rs. 15, 000/-.

Please feel free to contact me for any details you would require.

Regards!
Pawan

Booked home from oyo rooms. When i was reached at destination, nothing was working. I called oyo captain more than 10 times but didn't received any call. After that another person came at home and open home. I have recording and all proof. No purifiers working, no ac working, no water at home. Room was very bad. I want to refund my 4000/- rs amount. Hope you will help me to refund my amount..
I already complaint too many times but after that I didn't get my refund amount.

We booked the oyo room from december 15-16th, 2019. Oyo's room in hyderabad (Capital o 15079 tfcc
Near ministers quaters, hyderabad) did not have running water in the bathroom, we kept calling the hotel staff and oyo for a resolution but they did not do anything. The hotel staff asked us to move another oyo as the issue will not be resolved. The oyo did not have basic toiletries such as toilet paper too.

We called oyo for a solution, and this is what they responded with:
- placed us on a hold every time we called, and they would disconnect.
- they would say that they will back, but we did not receive a call that night.

Then, we moved to another oyo (44240 premium stay banjara hills) place at 12: 30 am midnight to another location called oyo premium stay. With the recent events happening in the state, it is not fair that make a girl travel to another location. It is a risk to safety too.
- the place did not have signage and there were guys drinking in the lobby.
- they did not provide drinking water bottles. (When asked for water bottles, the staff refilled plastic water bottles unsealed and gave it to us)
- the washrooms were dirty and had many stains (I have attached images as evidence)
- the mattress and blanket was wet as water leaked onto it.
- both rooms did not hot water as claimed on the website
- we had to pay for both the rooms.

Oyo is trying to cheat consumers by uploading images of their rooms that is not true. It is unethical and should be considered illegal as it is not the product that they adverstise on their website.

We received a call from oyo in the morning from different managers but there was no resolution, they said we will receive 20% of our money back. Why should we pay for 2 rooms when it is not our fault?

Dear concerned
I am a travel agents in mumbai and i have booked room for myself at pune oyo home 36079 alluring stay near airport from 11-dec-2019 to 12-dec-2019. Here is the 📃 tax invoice for this stay (Booking id - htlbshkquf)
After finished my meetings i ordered food from outside, it was midnight, i called care taker he refused to take call, and then i went down requesting plate and spoons, i knocked the door, he didint listened i again l\knocked the door, suddenly a man was shouting and abusing, from another building just beside the hotels, i said i am sorry but he again started abusing us saying this is your daily drama and again started abusing below belt. We retaliate with saying stop abusing, he then came down along with 5 people and started beating us and beated that hotel peole along with the person who bring food for me, they bcame into the hotel premises and started beating hotel guest, we have complained the manager in the morning and he assured us they will file police complaint. I was beaten very badly i said he said nbo problem we will sort out this the owner will come in the evening and they will complainant the police after that next day i checked out and next day i follo up the manager and he didnt picked up the phone, i again called he didnt picked up my phone.
This gives me bad impressions i book oyo rooms in every business meetings but this time it was pathetic and i feel very dark side of my experience as a tour operator you have to attend me carefully but no action has been taken till date please reply what action you are going to take or what should i do

I have made a booking in oyo on 15th for two nights that is check-in on 16th and check out on 18th my booking id was zcus2834 and my bill amount was rs.1935/-. On 16th i made a modification on my booking like i changed 2 nights to only 1 night. Check-in on 16th and check out on 17th and i got a bill amount of rs 2443/-, on that bill, it's mentioned early check out charge is rs 1421/-. I'm wondering my room charge is only rs 875/- but i got nearly a double amount for a modification. This is my experience, with oyo

Hi oyo team

This is with regards to the booking of oyo elegance in coimbatore. When i went there along with 60+ yrs old parents and kid. I was asked to climb 4 floors since the lift was under maintenance on dec12 at 11.30pm. It was already mid night and my old parents couldn't climb the stairs we didn't check in and moved to some other hotel. As promised refund the full amount to my account.

Regards
Sunman

I have booked the shimala-manali package on 10 sep 2019, 18:30. My booking id is th-tzue2160 i have paid 8500 amount of my shimala manali trip but your sales person mr. Akhil chauhan not responding any more from last 3 months. If you guys are not interested then please revert my money back.

From 10 sep. To till now i didn't get any call from your sales team. What type of service you are providing. I really proud to be a part of oyo. But your service of oyo total holidays is really bad. Sales team is not coordinating. My phone is provided please call me urgently.

Booking id - th-tzue2160
Akshay hodavdekar,
[protected] / [protected]

I have been given booking by oyo customer care in pradeep's hostel in haldwani for 14th dec and checkout was 15th dec. After reaching there i found it of not good for my family as it has no parking available and the rooms are also suffocating. I cancelled it and it was quite late around 10:30 pm. I immediately called again oyo team and they took so much time for giving me another site nearby. Finally they shared the location of shalom hotel on rampur road. Where i reaches around 12 :08 am (Midnight) and due to lack of signals in that region i could not confirm it. But i have no choice to opt it and let my family sleep.in morning when i called up oyo guys for complaining abt the property, they were not listening and just asking for booking id. They should have confirmed it from the hotel manager infact. The room was ok and the washrrom was dirty and very small, no geyser, no phone working in the room, quilt given to us was not good, bed was not in good condition and neither the mattress. I called the owner too complaining the same things, also for the overrated price for this room. He was telling me that he don't take bookings through oyo. However someone at reception at my arrival has taken my details and i was telling him that oyo has quoted rs 1370 for the room occupancy and moreover they have given us oyo bathroom kit too. It is overtly budget room and the owner is crooked. I paid the amount and checked out next morning.

Suugestion for oyo: pls disown such properties from oyo's list of hotels.

Thanks

I seen the promotional thing about downloading the app and getting a room on yall... Well i downloaded the app and used the code and it was my first time booking with oyo... But i still was made to pay for the room... I called customer service and they give me a web address to send a picture of the promotional thing ti the web address but when i went to take a picture... They just all the sudden didnt have any more at the front desk... But i have a friend that litterly just left there right before i pulled up and said he seen the promotional thing in the room when he was walking out... I am wanting either a reimbursement or the free room i should have been given... Like the promotional item said...

Booking id: riae3564
The worst experience i ever had with hotel check-in.
The room was totally different than the one shown in
Pictures. Even the hotel staff admitted this. But when i
Complaint oyo, resolving the problem is a question of
Another time, they didn't even speak properly! I had multiple calls with oyo but every time they said that the call is being transferred to the concerned department, but the call was never transferred and i waited for more than 30mins on hold, but no response. And in one of the call, the call was interconnected with some other customer. Like seriously? We literally waited outside the hotel in the heat for almost 2 hours. We were already late with our tour schedule which was due to oyo's complete ignorance/ unresponsive attitude. Being frustrated and tired we had to check-in for the same unsatisfactory room. A real bad experience. Oyo this is complete fraud, you have to seriously look after this matter. The hotel staff himself said that he also complaint multiple times about the misleading
Pictures but oyo didn't care at all. What a shame for such a reputed company. Imagine the trouble we had to go at the end time during check-in when all other hotel prices were hiked as well. How is oyo gonna make up for the time and energy we lost for our tour?

I paid for my oyo. They sent message saying "due to unavoidable circumstances they will have to transfer/cancel my booking" i tried contacting them for reassurance as this happened one day before my booking. After calling me 4 times just to say my booking is not confirmed, when i finally called them to cancel my booking and return my money, they denied it directly saying if they have to cancel, they will cancel later but right now they can't help me. How can they leave a customer in uncertainty due to issues between the hotel and the company. Please help me with this. They are neither giving me my money back nor surity of booking confirmation.

Booked oyo14406 through agoda (Id: dqzb9370 or[protected]
They denied me room at the property. It was so humiliating!

The property manager claimed that the "price i paid" was lower than "what they want". Now, i have following complaints:

1. I booked this much earlier. Why should i come to know about this issue only after reaching the property? Why they didn't raise the issue in first instance?
2. Still i got it verified through oyobookings. [protected]@oyorooms.com on nov 21, 2019, 18:46 (Check the email they sent me to [protected]@gmail.com). Payment was thereafter made by credit card. Why no contact was made with the property to avoid customer harassment?
3. On the day of checking in (14 dec 19), before going to the property, i called (From [protected]) the oyo customer care (The number is [protected]) and asked to confirm it from the property itself. Oyo agent literally assured that i can check in (He talked to the property reception and said everything is fine with the reservation). However, property manager denied everything on my face. I still don't know who lied to me!?
4. Then i called oyo customer care (The number is [protected]) from my cellphone (The number is [protected]). Oyo agent neither negotiated with property manager nor adjusted (Shift/cancel) my booking.in fact he failed to keep each and every request i made (Check the phone record). He asked me to do it myself and pissed me off!!
5. Despite doing everything right, i had to suffer and my whole day was ruined. It was a long duration of embarrassment, frustration and argument.
6. This is the second time this happened to me which made me feel "oyo doesn't give # about customers". It will remain same and i will circulate the same if you do not make it up to me.
7. High time to rectify the system/technology you use, it was useless to solve my problem.
8. Never again in my life, will i ever book from oyo. Oyo team better turn up. They are exploiting citizens.

I had booked a room on 14 december 2019 on spot 64116 with the check-in time of 12 pm and check out time of 11 am on 15th of december with a booking id of xeil7802 i had already paid the booking amount. At the time of check-in at the hotel the receptionist said that the check checkout time is 14th december midnight and he didn’t allow me to check-in into the hotel so i have i had gone for cancellation of the booking and had i had not received and refund amount also while arguing with the receptionist and the customer care people of oyo they have wasted an hour hour and a couple of hours but i didn’t get the refund amount

Oyo app used fake name on app and when we visit on holet then hotel name are different. For same resion we cancel my booking then her employe are told me it's not refundebal. This app are fake and cheeter with all peoples. Customer care no also not provide proper support. And using abuse language when we took with as. This is very bad and kindly do action on this app. Karndeep also be one of her employe. He also not sold my problem. Only he put the call on hold. Or cut the call from oyo sides. This is not good. Thanks
Jeevan patil
Booking no [protected]
Booking id - bgcm9310
Booking i'd[protected]
Holet name - collection on side but actually name is kalptaru hotel.

I booked an oyo room in 'oyo 6825 new crescent citadel' (Booking id: jeoh8034) for 2 days (26-28 oct 2019) (Fare paid through online: 1833 rs). While checking in to the oyo the property manager demanded extra money of rs. 3000 and told the property is not accepting online payments. I paid extra 3000 in the property also. When i called oyo care regarding this they assured me they will process the refund of 3000 rs that i paid extra. I got the refund of only 1833. But its been almost 2 months i have't got the refund of extra money of rs. 1167. I called there helpline so many times they are saying that they processed the refund but i'm not getting any refunds.
Here whats the point of online bookings and payments through oyo.

Please find the attached invoice of the money i paid extra in the hotel.

Apart from that i booked another oyo room 'oyo 9418 jade springs hotel' (Booking id: qavs1048) for two days (14-16 dec 2019) and paid 1274 online. But oyo cancelled the booking at the day of check in (14 dec 2019) and refunded rs.667. While completing a booking they are not specifying anything about automatic cancellation. This is a cheating. They are doing that on the check in date. I'm travelling from airport/railway station. When i called helpline they told that if i re-book that booking in any other oyo then only i'll get the refund and they booked an oyo which is more distant.
Facing these kind of issue from a company like this is a shame.

Email: [protected]@gmail.com
Mobile number : [protected]

Booking i'd : bky18401
Amount paid : 7362
Refund amount : 7362

I was booked rooms for 15persons in capital o 29130 brindhavan hotels on the date 23rd november 2019.. Hotel manger called through oyo number and asked for my personal number and he talked rudely and thretened that he will not allocate room for me. Suddenly i was complained to customer care and asked other property. But from customer care side they supported property manager. And finally asked me to cancel booking and my money will refunded. After i canceled the booking it is shown as not refunded. Second time on called oyo and asked for refund. He said he started the process within 2 hours you will get call. Till now i didn't received any call from oyo. Customer care told that they refund my money. But no steps have been taken. Kindly resolve this problem.