OYO Rooms Complaints & Reviews

We have booked an oyo total package in the mid of november 2019, the package was finalized and the oyo support was assisting us till this point.
Paid an advance of rs.30000 to lock the package for a trip in the month of february.
After the payment, there is no update from the oyo support people.
Flights/visa/hotel bookings for the trip have not been started.
No confirmation on the payment, i have been following...

I paid the booking amount in advance. But after reaching the hotel the hotel person told me that i could not check in because the amount showed in the app is less than the amount which the hotel wants. After contacting the oyo customer executive they told me to leave that hotel and go to some other hotel where they will make the arrangements. But at 12 midnight i didn't want to take my wife somewhere else in a new city where i don't know...

My oyo room check in date was 19 nov 2019. I tried to check in lambher guest house, lambher guest house, katagla, kasol, himachal pradesh.
But the owner denied saying "he will not accept the booking (Nzki1028).
We contacted the customer support but didn't received any expected help even after talking to supervisor from some escalation team. They promised call back but received that call post 6 pm. No contact till the time even...

Paytm for OYO. On 20th October, I booked a Hotel ‘Hotel South End’ in Chandigarh, Booking ID IOKE7812. They informed me tha5t that coupon will be applied at the time of checkout. But during checkout, the coupon was not working and I had to pay via Cash. When we arrived in Delhi, we filed this complaint with OYO. On 25th Oct, we received an email from them assuring us that in the next booking they would provide me a complimentary stay...

I want to bring to your notice an incident where oyo has failed majorly at service and customer support. It is a very serious matter of negligence and lack of efficiency and desire to ensure customer satisfaction.

My partner isha chatterjee had made an online booking for 2 people on the 27th of november (Booking no. Dyzl7450) from 1st to 3rd december with an amount of rs.1338, which was fully paid. She was traveling from bangalore...

The worst customer service experience served by oyo's cx experience managers
Bunch of fresh high school passouts sitting and playing with customer's time and money.

They cancelled my booking with a promise of full refund in 7-14 days and its been more then 25 days with regular hang ups if we call for update.

Every call to them. Is now a headache they will either behave as sick heads or hang uo on you as...

I made a booking in Krishna living oyo room 439 on the basis of discussion with Oyo executive. He told me that I will be getting refund once I check into the another oyo property but instead of repeated calls to oyo they are not looking into this and not able to provide anything related to this refund of the hotel booking. I have two bookings on Oyo property for the same dates 11th December to 13 December but I'm not getting the refund for...

As i have booked the oyo room through paytm website and it was confirmed.. A week ago
Once we reached to the hotel and they themselves oyo has cancelled the property.
And they said that we have other occupancy that too far away from that place.. And we went there and checked in that is not a good property for a family.
So immediately we vacated from that place. And asked for the refund they oyo said contact back source....

Hi i have booked a oyo room in mumbai oyo 1838 for 2 nights from 10th-12th dec 6 days prior to checkin date

When i reached oyo i was denied booking, o my surprise when i caled customer service they simple told we will just shift to othr oyo & book other with whatever current package is available

Firstly who is going to bear the discomfort which has be faced
Second person book hotel taking into consideration...

Almost 2 month back I had made booking through OYO in sa lodge. Looking at the rating and feedback provided the booking was done. Once myself and my friend reached the location the owner of the lodge informed us that they are no more associated with OYO and he had informed them a month ago to cancel his membership and listing on their site. In spite of this there was no action and caused inconvenience to us. Now we ended up with no rooms...

My complaint lodged on 01/12/2019 for non receipt of refund of money for cancellation of booking is still not resolved. I had provided my bank a/c details along with ifsc code to mr. Tajinder singh on his email id on 04/12/2019 but i am yet to get credit into my a/c. I am extremely dissatisfied with their response and service. I doubt if they are genuinely interested in refunding my money. Please help in getting the refund into my a/c at...

I have booked oyo room in kolkata and paid online at the time of booking through option "pay now to avail at this price". I went to check in with my family at 10.15 pm as i traveled from vijayawada to howrah through train : faluknams express but the service was denied stating they don't accept online payments. I contacted oyo customer care immediately and they have spoken with the hotel manager. Then the hotel managment demanded thrice the...

Booking id: aixb5871
Room occupied for 1 night - 7-8 dec, 2019. I had paid extra charges for dinner while booking. Dinner was provided at the oyo, but i was made to pay separately for the food. I was informed that the charges taken by oyo for dinner were not applicable there and that i could request a refund 'if i wanted to' with oyo. Despite multiple calls, i couldn't reach oyo to talk about this issue. I was always kept on hold for...

I have done booking by selecting wrong date within 2 minutes i had called customer assistant they suggest to cancel and rebuking and they will adjust paid money in next booking. Two call assistant wrongly guide to rebuking after that they will initiate refund but now senior said that juniors misguided you there is no any refund and adjustment policy.

They confirmed my new booking done by them and not initiating refund nor adjusting...

 yesterday i made a booking from [protected] in captain o 14186 royal lake suites booking id pziu9356
I checked in near about 6.15 pm after seeing the condition of the room i requested the receptionist to provide the clean accommodation or clean the rooms and provide the extra quilt they denied to cooperate then i requested the oyo team to provide the clean rooms as the condition of the room was very pathetic neither the sheets were...

Oyo rooms (Oyo total holidays)
Product type-online trip booking destination - thailand

Booking id-th-qsmy112
Date of booking -05.11.2019 total amount - rs.1, 19, 000/- + discount (Rs.5500/-) amount paid-rs.30, 000/-
Grievance details: i have booked a trip of thailand from the company oyo rooms (Oyo total holidays) and the company confirmed my booking and the total amount they told me after discount was...

Booking id-qsig4317
We arrived at this hotel and it was overbooked.
We booked a classic 2x room which was supposed to have a double bed according to the pictures but they had given that room to someone else. We called oyo but they didn't help at all neither did they provide a refund. We didn't stay at this hotel but the hotel manager claimed that we stayed there for half a day. When we asked him to send the cctv footage which...

Dear sir mam,
I will booked a room in hotel ambassy international in mujaffarpur bihar, but suddenly they are cancaled my booking in checking time at 6.15 pm.[05/12 9:27 pm] oyo: dear prabhanjan, we look forward to host you for confirmed booking dweu7245 at capital o 27673 hotel embassy international. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 6th dec, 12 pm onwards
Check-out: 7th dec...

I booked a hotel named celebration resort in rewa from 12 to 13 nov, 2019. I reached there at around midnight when i found that they don't have tie up with oyo. I called oyo customer care, they shifted me to another hotel name mn galaxy. But when i reached there, they too denied booking as i have made payment online and demanded 1000 rs for offline booking. I called oyo customer care but this time, there was no response. As it as already...

Called reservation line amd asked if we could get a early check in. They put me on hold and came back and said there would be a room available for me to check into at 11. Got to the hotel at noon. They said the room is not ready but it is empty and being cleaned. An hour later i hear the manager call and ask for room 236 to be cleaned. Another 30 minutes later we say we'll take the room as is and he says its finished being cleaned and gives...