OYO Rooms Complaints & Reviews

I have booked an online oyo hotel in guwahati (Booking reference no. Okjs1275) vandana hotel on[protected]. I had reached the hotel at about 18.30 hrs and the hotel a room (No 422or 424, i don't remember exactly) at about 18.50 hrs. Along with the hotel boy (With luggage), we entered the room. The room was poorly lit and dirty. I checked the condition of the toilet. There was no light. The boy tried to put on some switches on the board but...

Hi, i booked the hotel through oyo rooms. Initially, i was informed that breakfast is included with stay. But, as soon as i completed my payment, the statement got changed. Now, the customer service team is forcing me to pay extra for breakfast as it's not included. This is very serious issue.
After payment, how come the statement can be changed. It's very unprofessional and not expected from oyo. Please take some serious action....

On nov 21 when we arrived at oyo my daughter and we parents were given rooms on different floor. Incidentally there was a representative of oyo on the day who resolved this issue by allocating rooms next to each other. This happened in spite of the fact the manager had been given the request by rahul months in advance about the location of his various guests. The manager had not even seen the list. Even if he had, as rahul mentioned in his...

I booked the hotel OYO 49216 DREAMS Manor from oyo for November 30 2019. My booking id is BMPD3108. I paid for breakfast at the time of booking which was rs 330. I booked 3 rooms, all AC for 9 people. However AC was not working in one of the room and heater was working in none of the rooms. There was no complimentary water bottle. At the time of breakfast, hotel staff told us they are not aware of the breakfast and they can't provide any...

Checked in oyo hotel tuesday december 3 after booking online paying for a week. Get to my room and my husband's 2 coworkers had to tell us that there was no water at all. They were told it would be fixed at midnight. Woke up this morning no water still. When the water finally came on there was no pressure and after waiting hours for a little pressure there's no hot water at all. So i've been here for 2 days not be able to use water the first...

I was travelling professionally i booked a property named kalras bnb in gk delhi, once i reached that property it didnt seemed the way it ws shown on app. It was under construction and highly casual and filthy.
I had 5 luggages the moment i reachd there reception, the man handed me the keys and asked me to move to the room, there was no lift and i had to move to 5th floor as that room was only available as per there saying where the...

We are writing to inform you of the extremely unpleasant experience we encountered at the oyo life flat we rented in kottivakkam chennai from october 30th to november 15th 2019. We are a family of three visiting chennai from canada for 6 months. We were introduced to oyo life by our friend’s broker. We agreed to take over the first floor of a two floor building.in order to do this and to take advantage of a diwali discount we were told...

Actually somebody had taken my oyo history records without my consent with the help of someone from your crew. Resolve my issue asap otherwise im going to file an FIR against your company or other legal steps.my privacy is compromised now may be he can blackmail me and main thing is that somebody from your own crew helped him and leaked my informations....

We had done this booking on 30th October, my booking I'd SZMF4069 in Capital O 63970 Beach Box Hotel it is two days stay from 07th to 08th Dec 2019 and payment has been done at the time of booking Rs. 2437/- because there was no option for cash payment / pay at hotel.
Suddenly yesterday they inform us that your booking is shifted to another hotel due to unavoidable reasons. Why I am shifting to another hotel when I confirmed that...

Certain issues we would like to highlight about oyo townhouse 153 imperial madhukunj society, mumbai are the room and washroom were not properly clean, even after requesting no one taken things into consideration. On second day, the breakfast food quality was poor and even the dinning place was messy.

No one dont even taken follow ups about the experience during stay....

I booked this oyo 26964 palm view residency for november 22 to 23 and my stay was confirmed and payment was done much before. Upon reaching the place the receptionist informed me that room is not available if advance payment is done as oyo is not paying to the resort guys.. I have to make several phone calls to resort guy and oyo to get it clarified. Oyo team cancelled my booking from their end and i had to pay much higher money it to get...

I booked 2 rooms for my upcoming journey with oyo. When the hotel was called for an update, they informed that they are not partnering with oyo. Oyo sent a link to make the payment and the amount is also paid.

Oyo really don't know with which all hotels they have the tie up.

They are cheating the public and no service is being provide.

Request to have a thorough check before sanctioning license...

I booked a hotel in oyo hotel tulip in booking id jslb6849 on 1st dec till 2nd dec and as i was travelling to pune from mumbai with my partner now i reached pune around 1.30 am on 2nd dec i by 2am i reached location mentioned on the app and couldn't find hotel i tried calling hotel using app option of call hotel but it continuously said call from registered mobile number but i was calling from my registered mobile number i called oyo cc and...

I have booked 2 rooms on OYO Rooms at SPOT ON 47825 Palki Lodge & Reception from 28th November to 1st December, but when we reached the location and visited the hotel for check-in they denied and said they don't accept OYO bookings anymore. The reason was OYO is not paying them for 1 - 2 months. So I called up the customer care for help, the representatives are just stupid and don't understand anything both on call and live chat. Finally,...

Hello Oyo Team,

I booked OYO Hotel with Booking ID: IOPB2380 for November 29th to November 30th. I confirmed the
booking as I paid online for the booking through my Debit Card.

Accordingly I made a mark to reach my destination. As Agartala is not a metro city, I was travelling
from Dharmanagar to Agartala by Train to catch my flight next day on November 30, 2019. I took
Kanchenjunga Express...

Hi,

I have made my booking on 29 Sept. 2019

Let me narrate what exactly happened!.

1. made a booking at Kotekad plantation stay on 29 Sept 2019 From 1 Nov 2019 to 4 Nov 2019.
2. On 18 Nov 2019 I called the property owner to check early check-in option and regarding routes
The property owner clearly denied telling “Sorry cancel the booking, glad you called me now ma’am, incase...

Hi,

I waited almost 14 hours after my check in time, even after multiple escalation and follow ups i didn't get proper update. And you have disconnected the call in middle which is not acceptable. I am going raise complaint on forum where i can project and share my worst experience with oyo. I am not at all satisfied with your service and customer support.

Your team is not bothering about the mental stress and...

Hello,
I am sending this email reg poor interaction with oyo's service. As a
Customer, its always good to receive an honest response to a
Prevailing issue, which unfortunately, i have not experienced. I am in
The us, while i have been trying to utilize oyo's hotel base to
Reserve accommodation for my parents who are right now in bangalore.
Attached is the issue that i am facing, where i have amounts...

I had booked in oyo rooms - 26243 lake market kalighat on 08/09/2019. Booking id alim-4751 with check in date 07/12/2019 and check out date 08/12/2019. I cancelled my booking on 01/11/2019 for which i got a confirmation mail from oyorooms on the same date stating that amount of rs. 3184/- will be refunded within 7-14 working days. However, even after 1 month, i have not yet refund of my amount to my a/c. I have even lodged my complaint with...

Respected authorities, i am a student and i stayed in oyo life property in noida sector 108. My booking id is 23218 and i checked in on july 2, 2019 and checked out on 30th july. After continuous calls and request for my refund i am unable to receive any money and this is sheer lack of responsibility from the part of oyo life team. They are not even picking my phone calls....