OYO Rooms Complaints & Reviews

During the journey on day two when we were going to check in the hotel beul residency near kanyakumari it was denied by the hotel management due to reasons well known to them.in the meantime we tried to call and contact oyo on the number and email provided to us in the voucher of booking in the name of ajay joshi comprising 12 members for 7n/8d against id number
Th-wpyc3896.
Email id joshi. [protected]@gmail.com
Finally we were on roads in the dark of night with ladies and veterans. At last having no other choice we had to take hotel on our own by paying extra money.
How can this be compensated for by the company??

Oyo tried calling me in morning at 7.42am which i purposely didn't received, i am fed up with oyo's services and faced lot of problems last night.

This is not the first time, i've faced similar problem with oyo. When i visited lonavala last monsoon i faced similar problem like this.

I paid ₹5000 last night for alternative hotel stay because of all this problem. This is totally unacceptable.

And oyo do not have courtesy to call back and constantly disconnect calls from there end.

I booked a reservation today, i was offered a room that was deplorable. It was a smoke room also, and the stench of the room was even worst. I explained that i cannot stay in a room like that. I was told that because i have a service dog that was a dog room. The room looked and smelled like a heroin person was living there. It smelled really bad. I explained that my dog is very well trained and obedient, does not damage any furniture nor does he pee or poop in the house. I was told that it did not matter that was what i will have to take or i can leave. I have exhausted all options since that time. And i have gotten no where further. It is currently 2:00pm, and check in is at 3:00pm. Therefore, i should have have any penalties cause i never took the room. I am demanding a full refund for my booking earlier today. Adtq4839.

Hello,
I checked in on 12/30 and asked for a room for 3 days. The first room i was given was absolutely disgusting. I went back to registration and got a new room. The 2nd room was better but still there are several roaches i have seen and the shower barely works. There are people out front of my room at 2 am. I paid 250 to stay for 3 nights and i will never come back here. You have to do better. This is horrible!

I did a booking with oyo rooms on 12th december via hdfc net banking and the amount of rs.18253 got deducted from my account but failed from oyo room end. I also raised a complaint with hdfc banking team and they told me that the transaction is successful from their end but failed on merchant (Oyo) end. Oyo team, please help me get my money back asap

This is not the first time oyo is providing with a third class service, they provided with a good images and after getting into the hotel, it was unhygienic and congested and small room were provided. The room were untidy as usual that happens in oyo. Previously booking the room, it was said that there will be good room but no such was at the time of check in, how many times a person would get back to them? I want the refund

Many hotels don't have a tie-up with oyo anymore but still, those hotels are listed on oyo. If someone accidentally booked those hotels they have to face serious issues while check-in at the hotel. Imagine, if a person is trying to check-in at midnight in super cold weather and your hotel refuses to host u which u have booked through oyo. And, oyo supports are so pathetic that they put me on hold for 1-hour straight and later they disconnected me. Their social media support told me to wait till morning while i was shivering from cold in the middle of the night and i had no place to go at that time.

Hello sir,
My name is ankit gupta. I booked 3 rooms on 8th dec approx for 3 days (31st dec'19 to 2nd jan'20) in kasol saanjh campus with booking id - cjrw0795 from oyo rooms but suddenly today i got a call from oyo that my booking has been shift for another location due to bulk booking. I have to reach tomorrow there and before few hours they are telling that it has been changed and even not sharing the changed location. How can these guys change booking because of a bulk order i have already paid full amount while booking and the customer care executive is behaving very rudely. Please look into the issue and help me with the same.

Thanks & regards
Ankit gupta
[protected]

I'm booked hotel in oyo app, hotel management didn't allow me inside the hotel.
Asked why he didn't let me in, he replied that the hotel management was banned the oyo app, next i'm calling oyo coustmer care they not respond well, i went and called customer care and they said you would get back as much money as you did. But i'm not received full amount, then after i'm call again oyo coustmer care they said 98 rupees was oyo charges, fraud oyo app steal my money, i'm not cancelled the booking, then why oyo taking my money

We booked tour package through oyo on 17 11 2019. Package id:th-oqgi8643tour start from bangalore then coorg then ooty then mysore and then bangalore. As per package, 2 night stay was planned at hillwood cottage on 25-26th dec19, but hotel denied with reason that oyo did not paid to them. On contacting oyo customer support, they did not resolved issue. Finally i had to pay at my own.

Oyo cheats people by confirming in a hotel where they are not tied up with. And when you reach the hotel they will not allow you to check in. Cheater company

When we tried to contact customer care, they let the call on hold and did not assign any hotel.

Finally we had to return back.

I have my parents who are senior citizens, 2 kids 1 is just 7 months baby and 2nd is 7yrs. We are standing on the road for 2 hours with a hope that oyo will assist. But they let my call oh hold for 2 hours saying that they are searching for hotel. But did not do anything.

And not even feeling sorry no compensation.

Such a shameless company. They are just cheating.

Hello Team,

This is in regards of my booking made recently and my experience with the hotel.

I had clearly mentioned that the room is for 3 members while The hotel management denied on this and ended up leaving us to sleep on floor which is really disgusting service.

I am really disappointed with this experience I had with the booking made with oyo which I am happy to take this further to BBB as I am feeling insulted sleeping on floor.

I am looking forward to hear back from OYO team to discuss further on this.

Regards
Pramod Alisetty.

I booked my stay in property of oyorooms and first they refuse to give me the check and after that i claimed my cancel and refund amount then the property give me the force fully check in without my permission and the refund team have the policy of 14 days for refund the amount of the cancelled booking but they didn't give me the refund amount i didn't received any refund amount from the oyo yet and it taken my more than 1 month

On the 20th january, i reached hotel oyo booked with reservation number - [protected] booked from goibibo pvt ltd., the 2 people playing pubg on the reception and was not having any concerned that i with my family were waiting at the lobby area for rooms, it was 05:00 am in the morning and appox 6 degree temperature, i asked them for the room and one of them has opened his register and gave bad signal to his second collegue, he said please give us 10 mins, i said ok.
Later he came back and said they have 2 rooms on the ground floor and 1 on the top but he will try to arrange all 3 rooms on the top floor, we were ok with that statement.
I asked for the breakfast time and they said there will be upma and tea in the breakfast, i asked if they can give us something else then they denied saying "yehi milega dekh lo khana ho to".
I was surprised and went to the rooms thinking that this is oyo and can't expect much from this.
When i entered into the room for top floor, it was bad alcohol smell in the room. There was no hot water facility at the hotel and when i asked the person at the reception he said 10 baje milega garam pani.
I just checked with the family and they complaint that the 2 rooms on the ground floor given by them were in worst condition, there were all around smell from toilet coming and the condition of the upholstery was worst.
I asked them to change the room as the 2 lower rooms were not deluxe, they were staff rooms it seems. They said property is sold out we don't have rooms.
I called oyo and i had a very bad customer service experience where i was actually ignored on the calls, i have a 55 min call where the associate is trying to talk with my rudely and said he will be helpless, i asked him to connect with the manager he said he will not, what an attitude.
Later at 09:00 am, mr yash (May b manager) called me and said he will resolve my issue, he said he has validated this to from the hotel and they have service issues. He said he will shift me in any other property nearby and didn't call back after that.
Now oyo has taken my money and saying that they will not refund, i have all the call recordings available with me which i can share anywhere.
This was a situation where i felt bad standing on road 5 hours with female members and 2 infants.
At 10:00 am i took another hotel in inr 8100 and tried to contact oyo for the refund then they said refund is not possible and disconnected the call.
I am claiming refund and compensation of 1 lac for this mental harassment.

OYO is very bad.
i have booked a room 3months before and paid for it, just before 2 weeks of check in date, i get a message saying that i have been shifted to near by hotel for some reasons. on check in date i went to hotel with family they denied room for the rate which i have paid. hotel management clearly saying that do not book hotel and pay through online, remember this is a oyo tagged hotel, oyo system is completely lost its control over properties, i have cancelled my room on the spot, my refund is still not through after 2 weeks. i suggest dont ever book a hotel in OYO listed properties and face embarrassment as your time and money is lost.

Dates 14th December to 15th december - OYO 42399 SDP spoorthi comforts.

relocated with out my permissoin to OYO49598 Adyah Comforts for same dates

Hi sir,

I am hindpal,

Staying in room no 414 in oyo blr 1570.
Sir i am alerady paid dec month security and rent to vijay reddy (Oyo manager), actually before that i don’t know vijay is resign or not, i thought vijay is your manager so that’s why i am saying to vijay, please create a booking i’d for me.
Right now he doesn’t create my booking i’d and he doesn’t agree for pay any refund amount.

Please help me regarding my refund. I[censored] need any more info please let me know.

Regards,
Hind pal
[protected]

I booked two rooms in arakuvalley, vizag n paid amount 2537.00 rupees through credit card.. On check-in time i went to hotel, they said there no proper business affairs with oyo..
I called to customer care they said we cont provide rooms for you n they refunded only 2283.30 rupees only.. We are two families n searched for rooms in arakuvalley no rooms available in araku.. We struggled lot nstayed in araku bustand with children.
Our children n mother got fever..
Please take action on them.. N this types of issues will not happens to any other families.. N

Hello there, this is abhik sil writing here in response to the 'developer response' by oyo on google play store. I have faced troubles in booking and cancellation related issues. Here i am summarizing the situation.
After i booked a hotel via oyo booking app which was confirmed, oyo changed the hotel to different ones 2-3times, so i had to cancel it, because the locations of the new hotels were very inconvenient for me. I cancelled within the time period when the charges were supposed to be 100% refundable but wasn't refunded. I tried to communicate with oyo on pc through oyo website, but all the time it said "captcha verification failed" although i was entering by myself and it was not a robot. On oyo android app there's no option in the algorithm where i could choose the scenario. When i called, it mentioned (A robotic voice/ pre-recorded voice) about a successful previous refund and cut the call.
Now i just want to know the reason why the amount is not refundable. There may be a point in the cancellation policy which i have missed out. But communication between the company and the customer could be better, so that i can understand the real reason behind the situation.

Booking id dlmy 9275
Hotel name: oyo 30200 spacious studio

Waiting for oyo's response, so that i can know what actually happened.

Thanking you, abhik sil

I have booked a hotel room on 20 dec at 11 pm in nasik road as i coming back from my vacation to sangamner becoz it was tooo late nad i haven't any car or bike to travel back to sangamner i decided to book a room in nasik at manasaa service apartment bt when i trying to reach there the property owner is not responding i have tried to call tge no which given in oyo bt again there's message saying that its not available at that moment i don't have any choice to travel none of any auti driver knows about the place he also said that make a call we asked the property where is it i was find my self in a bad situation.. Then i choose to book a lodge near by becoz tye auto driver demanding us 400 rs for just 4km then the next day i contact to oyo and they say that u was in the hotel u have checked out bt i was not there... And m sure the hotel also dont have any record of where m stay there... I don't have any choice at that time becoz at mid night its not safe to go anywhere... I want my money back from oyo its my money i want refund

Booking id: uehm0319 (Hotel at mysore 49872) info. From oyo as 10am early check-in and 1pm late check-out from actual 12pm check-in time. I reached hotel at 8am on 26dec19 with my wife and children's of 5&1yrs and waited till 10am when i enquire they keep saying 15mins will arrange also said 1pm is there check-in time and without giving room they are asking for checkout time so i started escalation to oyo 3times, finally hotel people said i used some abusing words which is totally wrong. Finally oyo and hotel team said they don't provide rooms and you have to search other rooms with high rate. After i waited for 4+ hrs with family where they travelled in rac ticket without sleep i moved to other hotel.
No one should get this worst situation all money minded either oyo or hotel. Hotel team totally ridiculous visibly i'm seing 5families vacating infront of me they are saying no rooms available.

Who so ever do use this hotel 49872/ cauvery brindavan hotel krs dam it's really worst behaviour.

Note: when hotel team said 1pm check-in time i took photo and shared with oyo

Also escalation team of oyo also no given solutions what is after this do you have next level escalation

Brjayaseelan