OYO Rooms Complaints & Reviews

Called reservation line amd asked if we could get a early check in. They put me on hold and came back and said there would be a room available for me to check into at 11. Got to the hotel at noon. They said the room is not ready but it is empty and being cleaned. An hour later i hear the manager call and ask for room 236 to be cleaned. Another 30 minutes later we say we'll take the room as is and he says its finished being cleaned and gives us the key. The room is dark, with only 2 small table lamps, the tv is broken, there are sheets on the pull out bed, only 3 pillows for both beds, no comforter in the middle of winter, the bed is completely sunken in. Spots all over the walls. Towel rack rods just laying on the counter. Paint lines around the pictures on the walls.

I have booked an online oyo hotel in guwahati (Booking reference no. Okjs1275) vandana hotel on[protected]. I had reached the hotel at about 18.30 hrs and the hotel a room (No 422or 424, i don't remember exactly) at about 18.50 hrs. Along with the hotel boy (With luggage), we entered the room. The room was poorly lit and dirty. I checked the condition of the toilet. There was no light. The boy tried to put on some switches on the board but the light was not glowing. The switch board was also partially broken and the wires were visible. With mobile light, i checked the bath room and toilet condition and found the toilet commode (Indian) was broken one. I went back and reported to reception counter, returned the key and asked him to allot another room. He told me that no other room was available. From him i got the number of oyo customer service and contacted him and explained him all in details at 19.08 hrs. He told me that he can cancel the booking and the money will be refunded after two days. Alternatively he suggested that he can provide another a good room of 5 star category in vandana classic cost of which is rs 4300 but at a discounted rate of rs.1390. I agreed to this. He send me a mail at 19.14 hrs. About booking of tlxu3597 in vandana classic. (Please note the booking in vandana classic is not made my by me but the customer care of oyo itself). Later i found hotel vandana classic is same as hotel vandana. I approached the reception counter and told him that oyo has re booked my stay in vandana classic and tried to show the email sent by oyo. With out looking at the email, the man in the reception counter told me that no room was available in vandana classic and asked me to talk to oyo. (These incidents can be verifiable from cctv footage and from voice records of my telephone conversation with oyo). As per my mobile records i made 7 attempts to call oyo but the calls were getting disconnected immediately after getting connection. I had no other alternative but to book another hotel near by.
I contacted oyo several times for the refund of money and received emails from one gurleen (Gurleen_ 451829_ tm) and one nancy verma (Nancy_ tm_ 47883) that the matter was escalated.
I received a call from oyo customer care on[protected]. He put the phone on hold for 15 minutes to say that refund is not admissible. When i asked him the reason, he repeatedly said sorry but and could not give any reason. When i confronted further he pretended that he was not hearing my voice and put down the phone saying there is no response from me.
There after i have sent three email to nancy verma to explain the reason why the refund was not allowed. Oyo did not reply to my emails.
The matter may be taken up with appropriate authorities for the refund of money.
Regards,
Kn pillai
[protected]@gmail.com
[protected]

Hi, i booked the hotel through oyo rooms. Initially, i was informed that breakfast is included with stay. But, as soon as i completed my payment, the statement got changed. Now, the customer service team is forcing me to pay extra for breakfast as it's not included. This is very serious issue.
After payment, how come the statement can be changed. It's very unprofessional and not expected from oyo. Please take some serious action.

On nov 21 when we arrived at oyo my daughter and we parents were given rooms on different floor. Incidentally there was a representative of oyo on the day who resolved this issue by allocating rooms next to each other. This happened in spite of the fact the manager had been given the request by rahul months in advance about the location of his various guests. The manager had not even seen the list. Even if he had, as rahul mentioned in his review, the manager operating out of tablet with very little knowledge of technology (Impression i got) would not have done any better
One of the requirements of oyo is to provide clean rooms with clean bathroom. We had to clean the bathroom floor with some toilet paper after the person had mopped the floor with a dirty mop. The shower still has muck stuck in the corner of the shower floor. Management does not have proper staff nor proper cleaning equipment/material to clean.
Cleanliness - oyo’s major theme can hardly be met by this oyo as dirty plates and cups were left for days on end
This oyo is hardly in cybercity gurgoan though it is falsely advertised as oyo townhouse 062 cyber city. It is next to a construction site and is 4 km from cybercity gurgoan
This oyo should not boast of providing breakfast as part of the accommodation as it does not have a kitchen next to the dining area nor a caterer. Just to add to this serious recommendation, let me inform you that on nov 22 when we asked for omelette, management told us that all eggs have been boiled so omelette can not be provided. On an another occasion when we asked for tea, we got masala chai with burnt milk which could not be drunk. Like john cleese of the faulty towers, the management was running with their tails between their legs to get bread to provide us toast which got burnt so we had none.

I booked the hotel OYO 49216 DREAMS Manor from oyo for November 30 2019. My booking id is BMPD3108. I paid for breakfast at the time of booking which was rs 330. I booked 3 rooms, all AC for 9 people. However AC was not working in one of the room and heater was working in none of the rooms. There was no complimentary water bottle. At the time of breakfast, hotel staff told us they are not aware of the breakfast and they can't provide any breakfast. I write to customer support after this but they closed the ticket without any resolution. Now I lost money which I paid for the breakfast and for AC rooms. The hotel is pathetic, dirty and staff are rude. Oyo is not ready to refund money also. I need a resolution from either oyo or the hotel.

Checked in oyo hotel tuesday december 3 after booking online paying for a week. Get to my room and my husband's 2 coworkers had to tell us that there was no water at all. They were told it would be fixed at midnight. Woke up this morning no water still. When the water finally came on there was no pressure and after waiting hours for a little pressure there's no hot water at all. So i've been here for 2 days not be able to use water the first day and not being able to take a shower at all. My fridge also didn't work so earlier today i went to complain about the fridge and also mentioned i wasn't told at check-in that the water was off. The guy basically called me a liar when he got off the phone with the clerk that checked me in saying she told me, and evidently she new this by just my room number. I repeated to him that i was not told and i wasn't looking for a refund but didn't think it was professional to not tell me and raised his voice at me. (He did bring another fridge) i paid a 50$ deposit while my coworkers didn't have to bc of the water issue. I paid for a week and this is day 2 of no shower. I'm not happy at all and will not be back if something isn't done. This is my second time staying here, and the first wasn't that bad. I work all around and me and my husband and his co-workers us oyo hotel alot so you would think your staff would want to at least give us basic things that people need when getting a hotel in the first place. Your staff is very unprofessional at this location.

I was travelling professionally i booked a property named kalras bnb in gk delhi, once i reached that property it didnt seemed the way it ws shown on app. It was under construction and highly casual and filthy.
I had 5 luggages the moment i reachd there reception, the man handed me the keys and asked me to move to the room, there was no lift and i had to move to 5th floor as that room was only available as per there saying where the complete place looked isolated, i asked for help but they said i have to help myslf, i carried all 5 luggages by myslf till 5 floor. But the surprises didnt stopped here, more fun to the day the moment i opened the door of room, room was as equal to size of double bed only. It was too small i was unable to walk around, it was that small, and accommodating 5 bags? Ohh forget about that. I immediately reached the owner he said this is all we have to offer against paymnt of
Rs 2790. I reached the oyo customer care one of guest manager named ankit advised me to leave the property and book other property and the regund will be processed. I immediately moved out. The same day i booked another property capital - o in gk delhi. The same day in late evening i was curious to knw about my amount, i checked the status of the same property i was shown checked in, despite the fact i left the property within 20 minutes after dispute. Then again i contacted customer care they verified the complete incident with the owner and the owner agreed upon the things after successful verification the guest manger made assure that i have moved your case in refund bucket sooner it will be refunded, and very gently he apologized for the inconvenience. Since then till today i have contacted more than 200 executives, have sent more than 500 emails, no refund in processed.
Everytime i receive an intimation while i call that your refund is processed, i have 100s proofs ffor that, but still it didnt reach me till. Today, i dnt understand which airplane my refund has boarded that till now its unable to reach me. These customer care people are just fooling me since 6 months. Kindly help in getting my refund of rs 2790 back before i file a fir now. I have been patiently waiting since past 6 months enough of # now. And whenever i call for hours i am kept on hold on name of resolution and after 1.5 hour they disconnect my call.

We are writing to inform you of the extremely unpleasant experience we encountered at the oyo life flat we rented in kottivakkam chennai from october 30th to november 15th 2019. We are a family of three visiting chennai from canada for 6 months. We were introduced to oyo life by our friend’s broker. We agreed to take over the first floor of a two floor building.in order to do this and to take advantage of a diwali discount we were told to pay the rent of 9 persons since each room had three beds and there were three rooms. We paid a security deposit of rs.10, 000 and last month’s rent of rs 70, 000. We were asked to give the phone numbers of 6 other persons as references. It was only afterwards when we started to make the payments that we found out that 9 individual payments were required and our references were getting messages and calls to make payments.in addition, my son’s name was totally mis-spelt and our email id recorded as a gmail account even though we specified it as a hotmail account. Confidential personal information was sent to a gmail address which was not ours.

Before we agreed to take possession of the flat we listed 16 items that required to be addressed. The oyo life representatives agreed to implement these. Despite repeated promises, even at the time we vacated the flat two weeks later, only a couple of items had been completed just the day before we moved out.

1) fan in kitchen not provided.
2) air conditioner or air cooler in living room not provided until the day before we left.
3) slab in bathrooms and curtains not provided.
4) broken wash basin not fixed - can fully break & fall on our feet anytime.
5) rusted fixtures in all bathrooms to be cleaned or replaced. Some deep cleaning was done a week after we entered the flat.
6) washing machine with full drying facility within flat not provided as promised. We had to share the washing machine in the terrace with other residents which was difficult for my wife, being a woman.
7) tap leaks in bathroom and kitchen not fixed until we left.
8) filthy unhygienic toilet seat replaced with another used seat. We had asked for a new one.
9) kitchen cupboards dirty and broken & totally unusable for storing food items. Kitchen window broken. Not fixed.
10) exhaust fan in the bathroom not working. Fixed two days before we left
11) request to change names on invoices. Not done
12) messages still being sent to people that we had requested in writing to be removed from the list.
13) car parking area to be cleared. Not done
14) bed sheets for beds. Not provided as promised.

15) second induction stove to be replaced. Not done
16) extra beds in rooms to be removed. Done a week after we entered the flat
17) broken windows in the bedroom on the lower floor covered with newspapers. Hence mosquitoes kept coming inside the flat.

In addition we were not told of the following inconveniences
1) 9 payments for each month. We were told that this would only be for the first payments
2) we had to do the recharges regarding ac payments. The ac would suddenly go off in the night without any warning because we had to recharge it again for each room.
3) cockroaches, mosquitoes and lizards in the flat
4) water issues because no one was available to start the pump at times.
5) broken lights and sockets.

We are extremely disappointed with the standard of service provided by oyo. The flat being provided by oyo was not up to service apartment standards. That too after taking the rent for 9 persons from one small family. Since oyo life have violated the terms on which we agreed to take the flat we expect that they will at least reimburse 15 days of the advance rent provided (Since we were forced to leave on november 15th for health reasons) and our security deposit.

Actually somebody had taken my oyo history records without my consent with the help of someone from your crew. Resolve my issue asap otherwise im going to file an FIR against your company or other legal steps.my privacy is compromised now may be he can blackmail me and main thing is that somebody from your own crew helped him and leaked my informations.

We had done this booking on 30th October, my booking I'd SZMF4069 in Capital O 63970 Beach Box Hotel it is two days stay from 07th to 08th Dec 2019 and payment has been done at the time of booking Rs. 2437/- because there was no option for cash payment / pay at hotel.
Suddenly yesterday they inform us that your booking is shifted to another hotel due to unavoidable reasons. Why I am shifting to another hotel when I confirmed that booking only on 30th October 2019. Second thing they still take bookings of the same hotel on higher rates. It is showing that they cancelled our booking intentionally.
I know some more persons who was facing the same issues, I have noticed that they doing business like that first they take advance bookings from the clients and again open the same hotel for taking fresh bookings on higher rates, when booking are done on higher price then they shifted your old clients booking to unwanted places without taking any approvals and his willing.

Aarti
[protected]

Jitendra
[protected]

Hotel Booking details:-
Dear Aarti, we look forward to host you for confirmed Booking SZMF4069 at Capital O 63970 Beach Box Hotel . Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 7th Dec, 12 pm onwards
Check-out: 9th Dec till 11 am
No. of rooms: 1 Classic (2X) Room
Number of guests: 2 Adults
Hotel name: Beach Box Hotel
Address: 1a, Opp Acron Waterfront Resort, On the Seaward Side of Baga Bridge, Baga, Bardez-Arpora, Goa


Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=[protecte...⇄

*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food. Your OYO stay is now insured by Acko. Click https://www.acko.com/policy/?pid=lHXEWjsVo9O9Vy8xiXPKCg&source=selfserve to see your policy

[protected][protected][protected][protected][protected]

Hotel shifting details:-
Booking Update- SZMF4069
Dear Aarti,
We have updated your booking at OYO 7476 Braganza Guest HouseCheck-in: 7th Dec, 12 pm onwards
Check-out: 9th Dec till 11 am
No. of rooms: 1
2 Adults
Hotel name: Braganza Guest House
Address: 1, Baga Beach, Goa
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=SZMF4069&...⇄
For help, call [protected]

*TnC- Every guest must carry an original govt. issued address ID proof (PAN Cards not valid)
OYO Booking
Dear Guest,
we are unable to reach your phone.Your OYO has been shifted to a nearby property, OYO 7476 Braganza Guest House.
Booking No:SZMF4069
For help, call [protected] *TnC- Every guest must carry an original govt. issued address ID proof (PAN Cards not valid)

Certain issues we would like to highlight about oyo townhouse 153 imperial madhukunj society, mumbai are the room and washroom were not properly clean, even after requesting no one taken things into consideration. On second day, the breakfast food quality was poor and even the dinning place was messy.

No one dont even taken follow ups about the experience during stay.

I booked this oyo 26964 palm view residency for november 22 to 23 and my stay was confirmed and payment was done much before. Upon reaching the place the receptionist informed me that room is not available if advance payment is done as oyo is not paying to the resort guys.. I have to make several phone calls to resort guy and oyo to get it clarified. Oyo team cancelled my booking from their end and i had to pay much higher money it to get the room booked. Oyo cheating customers at last moment. Don, t use oyo if one needs a confirmed stay. I demand compensation for the loss happened to me.

Booking id: yldp4260

Check-in - 22nd nov'19

I booked 2 rooms for my upcoming journey with oyo. When the hotel was called for an update, they informed that they are not partnering with oyo. Oyo sent a link to make the payment and the amount is also paid.

Oyo really don't know with which all hotels they have the tie up.

They are cheating the public and no service is being provide.

Request to have a thorough check before sanctioning license to suck kind of frauds

I booked a hotel in oyo hotel tulip in booking id jslb6849 on 1st dec till 2nd dec and as i was travelling to pune from mumbai with my partner now i reached pune around 1.30 am on 2nd dec i by 2am i reached location mentioned on the app and couldn't find hotel i tried calling hotel using app option of call hotel but it continuously said call from registered mobile number but i was calling from my registered mobile number i called oyo cc and explained situation and send me same location on sms and he also tried contacting hotel but they didn't respond so he transferred call to senior agent who did same and and transferred call to guest experience manager she asked same and informed she will arrange a near by hotel she informed us the name and places me on hold to contact other hotel as hotel. As hotel was walking distance i went to that place and lady didn't resume to call and she disconnected call after 45min assuming call got disconnected by error or technical fault i waited for 5 to 10min for response but as there was no response called oyo again i asked agent to transfer call to guest experience manager i was transferred again now nw the new gem i was taking to did the same kept me on hold for 20-26min and saying i will contact hotel and disconnected call now some how i arranged a place to spend my night by contacting my friend pune but i was left outside from 1.30am to 4am in an unknown risky place by oyo and who no courtesy to get a room arranged in that worst condition i was given refund for the hotel booking next day but waste of time and and also putting me and my partner in that risky condition where any thing could have happen i need strict action againt agents who disconnected call without helping and also want actin on hotel tulip in and also need compensation for mental harassment and inconvenience oyo has given me that day
Registered mobile number : [protected]

I have booked 2 rooms on OYO Rooms at SPOT ON 47825 Palki Lodge & Reception from 28th November to 1st December, but when we reached the location and visited the hotel for check-in they denied and said they don't accept OYO bookings anymore. The reason was OYO is not paying them for 1 - 2 months. So I called up the customer care for help, the representatives are just stupid and don't understand anything both on call and live chat. Finally, the executive told me that he is arranging an alternate hotel nearby, so I called that hotel before visiting that place, they also told that there was no booking from OYO. Finally, we arranged a hotel on our own and stayed there. The payment method was "Pay at Hotel" but I took the OYO Wizard Membership (₹ 99) for some extra discount, now they are also not refunding that money by cancelling that useless membership.

Hello Oyo Team,

I booked OYO Hotel with Booking ID: IOPB2380 for November 29th to November 30th. I confirmed the
booking as I paid online for the booking through my Debit Card.

Accordingly I made a mark to reach my destination. As Agartala is not a metro city, I was travelling
from Dharmanagar to Agartala by Train to catch my flight next day on November 30, 2019. I took
Kanchenjunga Express...

Hi,

I have made my booking on 29 Sept. 2019

Let me narrate what exactly happened!.

1. made a booking at Kotekad plantation stay on 29 Sept 2019 From 1 Nov 2019 to 4 Nov 2019.
2. On 18 Nov 2019 I called the property owner to check early check-in option and regarding routes
The property owner clearly denied telling “Sorry cancel the booking, glad you called me now ma’am, incase if you would have come on 1st November you would have ended in looking for other hotel stay. I asked why I have made my payment please do consider – He said “MY CONTRACT WITH OYO ENDS”. I immediately called OYO customer care asked them to relocate.
Wonderful people they gave me options which in compared to the stay I booked is 60% price low price and bad location, premises. No female will agree to stay in those places to be frank.
3. I gave few options, out of which they booked at Avyuta Home Stay. Since there was a huge price difference the said OYO will pay the balance. Finally, they relocated.
4. After couple of minutes, I received a cancellation email that Avyuta Home Stay has been cancelled.
5. After a month follow-up I received a refund of Rs. 1218 of out Rs. 2021 as partial refund. I had called in 1st week of November for balance of Rs. 801 they are giving a breakup stated below.
Rs. 1218 will be refunded to other modes.
Rs.199 will be refunded to OYO Money
Rs. 604 will be refunded to OYO wizard discount.

I will give the breakup of money I have paid.
Paid via google pay Rs. 2021
Paid with OYO Money Rs. 199
OYO Wizard Discount Rs. 125

I am asking for refund of Rs. 803 from past 1 month, OYO has not refunded yet.

Refer screen shot for with number to understand this better.

I would like to take this case to consumer count and ask compensation.

Dear OYO,

For all your mistakes you have done enough damage to me, which is not right.

Regrets for booking via OYO,
Sharanya

Hi,

I waited almost 14 hours after my check in time, even after multiple escalation and follow ups i didn't get proper update. And you have disconnected the call in middle which is not acceptable. I am going raise complaint on forum where i can project and share my worst experience with oyo. I am not at all satisfied with your service and customer support.

Your team is not bothering about the mental stress and invoice caused due to this booking cancelled.

And i have booked this hotel long back and reached the location as pet plan. Last minute your team is booking hotel far away from here where i don't have proper transport facility and te to travell.

Another hotel booking done without my notice confirmation message received after 3 hours of my booking timing.

Because of this issue my long plan got completely distrubed and lot of efforts and money wasted.

I need refund and compensation for everything which i have spent for this travell and (6 people 12 hours) 72 man hours where my family wasted over call on road side to get update from oyo.

You are improving to get customer satisfaction and to sustain in market that is not my concern.

Don't write apologize or inconvenience for known mistakes.

Apologize is not the concern, i need refund amount and compensation for 6 people 12 to 15 hours where your team wasted time because of poor information and lack of customer issue awareness.

Your team is completely irresponsible, no one ready to take ownership to resolve issue.

6 people spent on road for 15 hours time, need justification for this.

Saying apologies won't get my time back.

Kindly reach me on below numbers

[protected]/ [protected]

In your terms i don't believe there is value for customer time and struggle.

I am not understanding the meaning of best possible resolution, what we discussed on the call not best possible resolution.

My statement is clear, my family and myself struggled during the day. Your team is least bouthering about that.

I need refund and compensation for the people as well.

It's not my mistake to fallowup multiple times with oyo on the day and depending on your customer care support team to get room.

And it's not a last minute booking to give this kind o[censored]pdates.

Because of this entire trip plan got spoiled.

Regards

Mahesh.

Hello,
I am sending this email reg poor interaction with oyo's service. As a
Customer, its always good to receive an honest response to a
Prevailing issue, which unfortunately, i have not experienced. I am in
The us, while i have been trying to utilize oyo's hotel base to
Reserve accommodation for my parents who are right now in bangalore.
Attached is the issue that i am facing, where i have amounts deducted
From my bank account (With no one telling us what happened to this
Money), but also my father had to pay the amount at the hotel (Rs8101).

My father inquired about both the amounts at the hotel, and they said rs 1108 shows up as a refund but they dont know how and when it will be done. They said they have no information about rs 7172.
I would really like your help in investigating the issue and letting
Us know what the next steps are.

Fyi, i have called your service desk multiple times, and they keep raising escalations[protected],[protected] which dont seem to get resolved.

Regards,
Ram

I had booked in oyo rooms - 26243 lake market kalighat on 08/09/2019. Booking id alim-4751 with check in date 07/12/2019 and check out date 08/12/2019. I cancelled my booking on 01/11/2019 for which i got a confirmation mail from oyorooms on the same date stating that amount of rs. 3184/- will be refunded within 7-14 working days. However, even after 1 month, i have not yet refund of my amount to my a/c. I have even lodged my complaint with them but i have not got any satisfactory reply from them. I have even attached my credit card statement for the last 1 month as an evidence wherein there has not been any credit of rs. 3184/- during this period. I had asked them to provide me the unique transaction reference no. (Utr no.), date of transaction, bank a/c and ifsc code that has been debited and bank a/c and ifsc code to which the amount has been credited. But they are not providing me these details. Please help me in getting refund of my money into my a/c.