OYO Rooms Complaints & Reviews

I have 2 bookings on 26 december 2019 of goa at hotel 61965 spot on hotel good shepheard. 1st booking (Booking id 9qhlm5491) members 3 rooms and 2nd booking (Booking id vmsq7401) 3 members 1 room but on 21 december i got a message that 2nd booking of 3 members 1 room has been [censored]ed to anothet hotel 11950 hotel relax holiday home due to unavoidable circumstances. I did not understand what is the issue. How can 1 family live in one hotel and another 3 families in another hotel. I called oyo customer care no. 25- 30 times, every time they are saying that issue will be solved but yet the problem remains as it is. Is it the policy of oyo to unsatisfy the customer. I wont recommed anyone to book hotel through oyo as my experience is very bad till date

Jan 29, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 22, 2019

Updated by jayapatre consumer complaints logo
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OtherOYO Rooms regarding hotel shifting
Oyo Rooms — regarding hotel shifting

1 Review
India
jayapatre on Dec 22, 2019
Mark as Resolved

I have 2 bookings on 26 december 2019 of goa at hotel 61965 spot on hotel good shepheard. 1st booking (booking id 9QHLM5491) 9 members 3 rooms and 2nd booking (booking id VMSQ7401)3 members 1 room But on 21 december i got a message that 2nd booking of 3 members 1 room has been [censored]ed to anothet hotel 11950 hotel relax holiday home due to unavoidable circumstances. I did not understand what is the issue. How can 1 family live in one hotel and another 3 families in another hotel. I called oyo customer care no. 25- 30 times, every time they are saying that issue will be solved but yet the problem remains as it is. Is it the policy of oyo to unsatisfy the customer. I wont recommed anyone to book hotel through oyo as my experience is very bad till date

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OYO Rooms Logo
OYO Rooms
Customer Care Service
Customer satisfaction rating
81
%
Complaints3483
Pending239
Resolved2764
View all 3483 complaints
phone
+[protected]
website www.oyorooms.com
location 325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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Dec 22, 2019

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OtherOYO Rooms regarding hotel shifting

Oyo Rooms — regarding hotel shifting

1 Review

India

Ja

jayapatre on Dec 22, 2019

Mark as Resolved

I have 2 bookings on 26 december 2019 of goa at hotel 61965 spot on hotel good shepheard. 1st booking (booking id 9QHLM5491) members 3 rooms and 2nd booking (booking id VMSQ7401)3 members 1 room But on 21 december i got a message that 2nd booking of 3 members 1 room has been [censored]ed to anothet hotel 11950 hotel relax holiday home due to unavoidable circumstances. I did not understand what is the issue. How can 1 family live in one hotel and another 3 families in another hotel. I called oyo customer care no. 25- 30 times, every time they are saying that issue will be solved but yet the problem remains as it is. Is it the policy of oyo to unsatisfy the customer. I wont recommed anyone to book hotel through oyo as my experience is very bad till date

Updated by jayapatre, Dec 22, 2019
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OtherOYO Rooms regarding hotel shifting
Oyo Rooms — regarding hotel shifting

1 Review
India
jayapatre on Dec 22, 2019
Mark as Resolved

I have 2 bookings on 26 december 2019 of goa at hotel 61965 spot on hotel good shepheard. 1st booking (booking id 9QHLM5491) 9 members 3 rooms and 2nd booking (booking id VMSQ7401)3 members 1 room But on 21 december i got a message that 2nd booking of 3 members 1 room has been [censored]ed to anothet hotel 11950 hotel relax holiday home due to unavoidable circumstances. I did not understand what is the issue. How can 1 family live in one hotel and another 3 families in another hotel. I called oyo customer care no. 25- 30 times, every time they are saying that issue will be solved but yet the problem remains as it is. Is it the policy of oyo to unsatisfy the customer. I wont recommed anyone to book hotel through oyo as my experience is very bad till date

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[Resolved] Oyo Rooms - My booking id is zkcl8952 didn't get room [8]
[Resolved] Oyo Rooms - refund money [6]
[Resolved] Oyo Rooms - about worst customer service by oyo team specially customer care [6]
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View all OYO Rooms Reviews

OYO Rooms Logo
OYO Rooms
Customer Care Service
Customer satisfaction rating
81
%
Complaints3483
Pending239
Resolved2764
View all 3483 complaints
phone
+[protected]
website www.oyorooms.com
location 325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
View Full Information

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Related Complaints

[Resolved] Oyo Rooms - My booking id is zkcl8952 didn't get room [8]

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View all OYO Rooms Reviews

OYO Rooms
Customer Care Service

Customer satisfaction rating

81%

Complaints

3483

Pending

239

Resolved

2764

View all 3483 complaints

+[protected]

www.oyorooms.com

325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002

View Full Information

Consumer Complaints | Submit Complaint | Sitemap | Latest Complaints |Updated Complaints | Terms o[censored]se | Privacy Policy

© 2019 Consumer Complaints Forum
If you have an inquiry, or any constructive thoughts, creative ideas, and reasonable offers, please, contact us

Hi Sushil Patre, Due to unavoidable circumstances, we need to change* your booking VMSQ7401 from SPOT ON 61965 Hotel Good Shephard to another hotel. Click on link https://www.oyorooms.com/upgrade-booking/[protected]?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused.
Thanks for choosing OYO.
*T&C Apply

Verified Support

Dec 23, 2019

OYO Rooms Customer Care's response Dear Guest,

We sincerely apologize for the inconvenience caused to you. Providing our guests with best hospitality services has always been our priority. Our concerned team will connect with you at the earliest.

Regards,
Team OYO

Verified Support

Dec 23, 2019

OYO Rooms Customer Care's response Hi, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the near future. If, you need any further assistance please let us know.

Regards,
Team Oyo.

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B

Bala607

from Chennai, Tamil Nadu

Dec 24, 2019

I haven't received my Payment receipt for my booking yet. Customer support is not responding properly. Please send it ASAP.

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Hi,

We did booking from oyorooms - “oyo 11917 hotel symphony grand”. Booking was done for (Amount 11832/-) 2 rooms (6pax) & payment was done in full, 3 weeks before the reservation dates.

When we arrived at the hotel, we were denied access stating there is a conflict between oyo & the hotel management. This lead to a stressful situation as i had no immediate reservations available.

Oyo had given a confirmation about the booking on 19th 2pm. This means there is a clear absence of communication between oyo & hotel authority.

Moreover, i had to make repetative discussions with the oyo call center as they lacked recording of the issue. Even on 22nd december i received a call and had to explain the issue.

I would like to raise a consumer complaint as overall services by oyo were disrespectful, fraudulent as oyo did kept the payment amount & were not able to assist for the services requested. With completely disorganised approach, 6 of my guests had to dispectfully stay outside the hotel.

With this, i demand not only the refund but also the penalty for creating the awarenss about the situation incurred.

+1 photos

Dec 24, 2019

Complaint marked as Resolved

Provided full refund and additional amount (in terms of oyo money) as a supportive guesture

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

OYO Rooms Customer Care's response Hi Mahesh,

Thank you for providing the above details. Once again we are very sorry for the disappointment here. Please don't worry your issue will be taken care of. Our concerned team will surely get back to you at the earliest.

Thanks & Regards
TEAM OYO

Verified Support

Dec 23, 2019

OYO Rooms Customer Care's response Dear Guest,

We believe our concerned team contacted and communicated the needful. We assure you for a hassle free stay experience in the future. Please let us know if you need any further assistance.

Regards,
Team OYO

Dec 24, 2019

Updated by maheshinfinity This issue was addressed by OyoRooms.. Thanks for the quick assistance by the comsumercomplaints team.

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Address: 110034

Website: Oyo

I was travelling professionally i booked a property named kalras bnb in gk delhi, once i reached that property it didnt seemed the way it ws shown on app. It was under construction and highly casual and filthy.
I had 5 luggages the moment i reachd there reception, the man handed me the keys and asked me to move to the room, there was no lift and i had to move to 5th floor as that room was only available as per there saying where the complete place looked isolated, i asked for help but they said i have to help myslf, i carried all 5 luggages by myslf till 5 floor. But the surprises didnt stopped here, more fun to the day the moment i opened the door of room, room was as equal to size of double bed only. It was too small i was unable to walk around, it was that small, and accommodating 5 bags? Ohh forget about that. I immediately reached the owner he said this is all we have to offer against paymnt of
Rs 2790. I reached the oyo customer care one of guest manager named ankit advised me to leave the property and book other property and the regund will be processed. I immediately moved out. The same day i booked another property capital - o in gk delhi. The same day in late evening i was curious to knw about my amount, i checked the status of the same property i was shown checked in, despite the fact i left the property within 20 minutes after dispute. Then again i contacted customer care they verified the complete incident with the owner and the owner agreed upon the things after successful verification the guest manger made assure that i have moved your case in refund bucket sooner it will be refunded, and very gently he apologized for the inconvenience. Since then till today i have contacted more than 200 executives, have sent more than 500 emails, no refund in processed.
Everytime i receive an intimation while i call that your refund is processed, i have 100s proofs ffor that, but still it didnt reach me till. Today, i dnt understand which airplane my refund has boarded that till now its unable to reach me. These customer care people are just fooling me since 6 months. Kindly help in getting my refund of rs 2790 back before i file a fir now. I have been patiently waiting since past 6 months enough of # now. And whenever i call for hours i am kept on hold on name of resolution and after 1.5 hour they disconnect my call.

Jan 22, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Dear Guest,

We regret the inconvenience caused. Rest assured, we'll get this checked and connect with you soon.

Regards,
Team OYO

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Address: B131 Hostel 13 Indian Institute of Technology Bombay

Oyo account:
Registered no: [protected]
Email: [protected]@gmail.com

Phase 1: booked room from goibibo pnr: [protected], booking id: htljetlmw rupees 918/- scheduled checkin: 19 oct, 2019 however, on arrival the receptionist-cum-manager refused check-in room saying couples have been banned from today morning. When asked about alternative/refund, he rudely threw oyo customer care (Cc) number on me.

Phase 2: i called cc, and after a 30 minutes call hold, got another property "yug residency" 100 meter away booking id: skag3765 booked by cc (Priyanka), went there, and again they also refused entry saying they are also not allowing couple entry. Eye opener. The oyo cc didn't even consider to verify entry restrictions with property before allotting me.

Phase 3: height of ignorance happened when i recalled customer care and after 25 minutes of call hold, the call automatically got disconnected. Surely a true test of my patience that day. Re-called customer care and after 15 minutes, cc (Sweeti) suggested to go at an alternate property that came out to be the initial phase 1 property. I frustratingly told them that i am coming from there. Again sky of ignorance. Oyo has no regulation and knowledge about what is happening at ground level. Then, cc booked for me a spot-on property (Hotel pratap inn) for me 3km away. Booking id: bkvm1458 i was very happy.

Phase 4: my happiness didn't survive as i reached there. The rude and ill-mannered receptionist guy told that he has no call/intimation for a transferred booking. When i showed him my app, he reluctantly allowed entry but asked me to pay a separate 800 rupees. But the app and cc from phase 3 were telling only 724 rupees. Still i decided to stay as i was in need.

Phase 5: the receptionist allotted me a hall type room with no ceiling fan, no exhaust fan or ventilation. Bed sheets were not changed and room not cleaned after previous checkout. No washroom toolkit provided, no towel. It was smelling like a dirty dark subway. I vomited within 30 minutes. The receptionist didn't entertain my request for room change saying only that room is free. This is when i decided to immediately checkout. I asked him for refund but he just asked me to talk with cc.

At the end of five faces:
(I) we suffered so much mental frustration and torture along with wastage of time
(Ii) we ended up paying at two places, first at goibibo, then at phase4, that too random-nonsense amount.
(Iii) huge frustration and time waste with over-complex and complicated customer care service.
(Iv) most important, cheap worst than slum level service at phase 5, that spot-on room

Phase 6: i finally called cc around 6pm. Deepak, after listening me for 10 minutes assured for full help and refund of both bookings. Later he transferred call to senior. The call got dropped (Disconnected) as soon as a respected senior picked. Finally from last one and half month, i am desperately writing mails to oyo cc, but no acknowledgement or grievance redressal. Now i have lost courage and motivation to recall cc and repeat same story again n again. Through this complain, i have explained everything. I request you to:
1. Refund amount of both bookings (Phase 4 and phase 1) + extra monetary compensation for mental torture and struggle we faced
2. Take adequate steps to penalize oyo and its affiliated hotels which don't follow guidelines

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hello Shubham,

Thank you for providing the above details. Once again we are very sorry for the disappointment here. Please don't worry your issue will be taken care of. Our concerned team will surely get back to you at the earliest.

Thanks & Regards
TEAM OYO

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hi Guest,

We apologize for the aggravation. Our team has diligently addressed your concern and shared an email around your resolution on your registered email address. Kindly go through it and do let us know for further assistance.

Regards,
Team OYO

Dec 22, 2019

Updated by shubham.cogsci Hi OYO Rooms Customer Care
Please let me know your subjective meaning of 'diligently' as at the end you just cut call blaming Goibibo without providing any assistance. And I am still waiting for mail.

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Address: Hotel Town House, Taboot Street, Camp, pune, Pune, Maharashtra

Sir,

I have overphone (Hotel mobile - [protected]) booked the oyo's town house hotel in taboot street, pune camp area on 05.12.2019 for one week, a lady ms. Zeenath of town house hotel confirmed me that the room rent will be rs.2000/- per day.

I have reached the hotel on 06/12/2019 at 7 am. I have informed that i have to pay early check-in charges rs.1000/-. I said ok. As the hotel swipping machine not working...

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Hello,

This is naman mehrotra. I have booked a honeymoon package for andaman, reference number-th-xooh5124 via query raised on oyo app. I am jotting down series of events which took place from the point of raising a query till date.

1. After raising query i received a call from your executive mr. Mukul chitranchi his number is [protected].
2. He understood my requirements and budget. Then he suggested me few packages. Then over watsapp i asked him to add activities which are snorkeling, boat scooba diving, jet skiing, candle light dinner at beach with cake, makruz, flight tickets, local taxi and flower bed decoration. He committed to provide these activities and services as part of inclusions.
3. He also said flight booking would be done by us at discounted rate but nothing of that sort happened. Infact the flights were booked at the same market rates.
4. Mr. Mukul even said that over call we need to pay only 12000 now and rest amount should be paid in emis after trip ends
5. On 24th october, he sent me the link for payment of 14750 and said final itinary with all inclusions would be sent tomorrow. Trusting his words and brand value of oyo i made payment.
6. Then he sent me tickets very same day as i shared id of both traveler. I kept on asking him to share final vouchers but till date it is pending. Follow up dates are mentioned below.
Follow-up done on 26th october, 30th october, 2nd nov, 3rd nov, 4th nov, 5th nov, 6th nov, 7th nov, 11th nov, 26th nov, 27th nov, 2nd dec, 5th dec, 6th dec,
7. He even agreed to provide oyo wizard membership for year which is also not received
8 as suggested by him,. I opted for zest money and my loan was approved on 4th nov and i paid 21359.64, for this also i myself have to follow up whether payment is received and is successful. The confirmation for same was received on 7th nov after many follow-ups.
9. Then on 26th novemeber, i received an itinary which does not include snorkeling, boat scuba, jet skiing, makruz, candle light dinner with cake and flower bed decoration. It was really shocking to receive final itinerary without inclusions. I asked mr. Mukul to provide revised itinerary.
10. On 2nd decemeber and 5th decemeber, he asked me to mail oyo total holidays employees directly keeping him in cc so that he could take action. He even asked me to give him some time so that he could take action and revert. He even claimed that he is talking to oyo operation team for inclusion of same but they are not reverting. He said oyo has employed uneducated people.
11. On 6th december i mailed and spoke to customer care of oyo total holidays but no solution is provided.
12. To my shock now he is saying that he has resigned from oyo total holidays and he cannot provide me any further support and management is also not listening to him. I feel cheated and trapped. He is even threatening me.

This is my humble request to you to look into the matter and provide final vouchers with all inclusions.

Jan 22, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO

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I booked a oyo package through oyo holidays (Th-fuyf5945). Sahil was the person who booked my package by taking 25% of the total booking i. E rs. 4125 /-. After few days i received a mail from jyotika sharma jyotikasharma. [protected]@oyorooms.com, saying my booking has been canceled and my refund has been initiated. But it has been more than 14 days, but still i didn't receive my refund. Also she is not replying on my mail. Really oyo is a scam. I won't use it further. Also i won't ask for refund from these beggars.

+1 photos

Mar 9, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hi, we regret to learn about the discomfort you had to go through. Kindly share the Contact details with us over direct message so that we can assist you in a better way.

Regards,
Team OYO

Dec 27, 2019

Updated by Dpak555 My contact number is [protected]. Till now I didn't receive my refund. What a ### company you are. I will never use it again.

Dec 30, 2019

Updated by Dpak555 I didn't receive a call from you. Don't you want to give my refund?

Dec 30, 2019

Updated by Dpak555 Irresponsible people are working there. I won't recommend anyone to use OYO for any kind of booking.

Dec 30, 2019

Updated by Dpak555 This is the person who took my booking and advanced payment.

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Address: South Andaman, Andaman and Nicobar Islands

Recently have visited andaman and nicobar island for vacation. There is huge problem of surge pricing by the hoteliers and kyo platform. Price of rooms that were 2500 are shown as 20000 right now. Minor problem is that andaman is not connected through proper internet connectivity so there is no option on you get there. I request the government to interfere with kyo platform and hotelier association to fix a reasonable amount in hotel rooms. Or else the great indian islands and a minor tourist attraction with great potential will be corrupted by the greed of people and will no longer be an attractive spot for tourists.

Jan 25, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. We always want to meet our guest expectation. We have forwarded your feedback to the concerned team. We assure you to have a hassle-free stay in the future. Let us know for any other assistance. ~Joy

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hi Vipin,

We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details over direct message to help us serve you better.

Thanks & Regards
TEAM OYO

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Address: 4/5, KALI PRASANNA SINGHEE ROAD, DRUM FACTORY 1st FLOOR, Kolkata, West Bengal, 700002

Dear sir / madam,

I am writing to you to raise an issue about: oyo room bookings

The issue that i have experienced was: we reached hotel at 2.30 pm they provided as 404 and 405 keys we were 3 person
1 male 2 females,
When we entered in room no.404 room was dirty like hell extrm smell was there even room was dirty and even bed linen has dirty black legs and foot marks so we immediate close that room and went to room no 405 we entered there room was little dirty and little smelly so we did our body spry and keeps our bags we started ac first, ac has started bt not even 1 % chillness till after 1 hr mean while we started tv cable recharge was not completed so channel was not coming i simply call to reception that send the room boy ac, tv not working and also chnge the smelly linen he said we cant to anything bcz that ac is like this only you have to manage that and tv cable recharge expired so if possible will do that
Bt they didn't did that
I have called reception total 13 times that we cant seat over be linen is so dirty so plz send room boy
None of a single man came to us
After that i thought i should go down and do the complaint direct when i open room door i saw there was 4 - 5 men fully drunked roaming here n there in lobby area so i decided not to go down bcz 2 females was there alone
And its seriously not looking safe
After 3 - 4 hours of waiting we decided that we should check out from here as earlier as possible
Bcz its day time none o[censored]s helping after 13 calls so in night it would be very much risky to live there with 2 females
So we jst go down and check out hotel at
7 pm, even i did complain there also they didn't give any kind of attention after litcning all this complaint
So we went to nxt hotel we have charged 4300 bcz it was emergency for us so we have to checkin in another hotel bcz i was having 2 females with me and that hotel was not at all safe.

It occurred on: 16/12/2019

I have complaint this very same day on 16th night but till yet they are saying each n every day that we have sended ur concern to our team they will resolve this within 24 hours bt its already 5 days completed

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Yash khandelwal

Booking reference: zdwb7519

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hello Yash,

Thank you for providing the above details. Once again we are very sorry for the disappointment here. Please don't worry your issue will be taken care of. Our concerned team will surely get back to you at the earliest.

Thanks & Regards
TEAM OYO

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response We tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.

Regards,
Team OYO

Dec 22, 2019

Updated by yash00625 [protected] you people can call me in this

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Address: 474003

I book a hotel in 19/12/2019 at 10:01 pm oyo 62485 hotel city palace kanpur from 20/12/2019 to 22/12/2019 with the booking no. Okzw4120 in rs./ - 2129 but this booking cancel by oyo and made another booking without my permission in same hotel on 20/12/2019 at 09:07 am oyo 62485 hotel city palace kanpur from 20/12/2019 to 22/12/2019 booking id dgje7283 in rs./- 2375 why wood i pay 246 extra please resolve it fast

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Jan 26, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 20, 2019

Updated by shrikant namdev Kindly reaolv it and your cuatomer exicutive hold me on call at 38 min. Many times but they dont gige a proper aolution

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hello Shrikant,

Thank you for providing the above details. Once again we are very sorry for the disappointment here. Please don't worry your issue will be taken care of. Our concerned team will surely get back to you at the earliest.

Thanks & Regards
TEAM OYO

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hi, we worked on your concern raised and addressed it for you. Your feedback has been logged with our concerned team. We request you to take this inconvenience as an exception. We hope to serve you better in the future.

Regards,
Team OYO

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Address: Bangalore, Karnataka, 560028

Website: Oyo

Last minute changes to the booked hotel n harrsed us mentally while travelling.. When trying to escalte, the tele callers put us on hold n never transfer.. No solution provided by the senior teams as well.. This was the worst experience v had.. Will never recommend this to anybody. The rooms were worst.. No basic aminities as well. The customer care people or careless.. Worst behaviour

Jan 31, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2019

OYO Rooms Customer Care's response Hi, we regret to learn about the dismaying experience. Kindly share the requisite Booking or Contact details with us over direct message so that we can assist you in a better way.

Regards,
Team OYO

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We were traveling to hyderabad and booked the hotel through oyo.

Booking date : october 22 to october 24 2019
Booking id : zlcj1529
No of guests : 4
Days : 2
Amount paid online - 2835

Detailing my issue against my booking in vaisai cottage below:

We were denied checkin in the hotel saying only one room is available and they said we don’t agree the payment which you have made online, they asked us to request refund (I think they wanted only cash payment) or else wait here at the hotel until any guest check out.

On the late night 11pm, we cannot blindly wait for any guest checkout, and the main concern is we found some illegal things were going on in the rooms.. When we were waiting many guys has come and they provided the rooms without any checkin process.

We were not comfortable with the hotel ambience and the illegal activities happening around us.

Even though they denied our checkin, so i informed the oyo customer care to check for alternate rooms in other hotel but still there is no response from customer care too.

We were totally annoyed and disappointed with hotel guy and also oyo.

Finally after some struggle travelling 14kms, we found the other oyo and stayed oyo flagship 469 hyderabad.

Now we want refund of the amount which we paid for vaisai cottage (Booking id : zlcj1529) rs. 2835.

Payment made through credit card ending 8996.

Since day 1 i am escalating this issue to oyo customer care for refund, but every time somebody picks up the call and i was keep on explaining the situation to everybody. All i got was., sir, we’ve escalated this issue our team is checking with the hotel.. After validating we will provide the refund. But its been more than 1 month and there is no solution provided.

Finally when i called customer care today, they are saying that refund is not at all possible because its been more than a month since your issue happened.

But from day 1 im calling and they were keep on dragging it till now and finally they are saying refund is not possible because its been a month.

Jan 26, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response Hello Bharath,

Thank you for providing the above details. Once again we are very sorry for the disappointment here. Please don't worry your issue will be taken care of. Our concerned team will surely get back to you at the earliest.

Thanks & Regards
TEAM OYO

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response Hi, our team looked into this and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.

Regards,
Team OYO

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Address: Dhanbad, Jharkhand, 826001

Sub:- for harassment of my patient by oyo.

It was one of worst & inglorious behaviour done by all the senior team including 'guest experience manager named mr. Vikash[protected], attended me), mr. Omkar singh (Attended me at 15-12-19, at 7:am, who assured to provide resolution in 20min.& sent me at 'sai guest house), reaching there with my patient again was not allowed to check in before 12:00 (Noon) as it already mentioned before comming about 'early check-in at 6am.

During theperiodsmr. Naveen, mr. Rajesh, etc who attended my calls & put me on hold upto 40-45min. But till evening nothing was done.

During this course, i might have connected to oyo & had chin-wag around 37 times since morning 6:30am to till 3pm, noon & shared about condition of my patient who being treated at aiims. Who could not have proper rest & medicine only because of your worst & henious act

During this course, my patient & my kid's all were staying at railway platform because we all were unknown about city & it's location thoroughly.

*finally, i somehow checked-in at fort in, goriya tola (Oyo flagship 42717). I've to be staying here upto 2-4 days depending upon treatment at aiims, patna.

* my first book was at (Oyo 22740, booking id bazn4836, but was shifted by you without informing me, than was shifted at sai guest house (Oyo 10945, booking id live 4953, by you only but reaching there they denied me for check-in & forced me to pay rs 2600 & it was assured me to pay 1576 per/day, your manager had talked to sai guest house manager infront of me but they didn't listen to your manager.

* agin i came at railway station & connected to oyo customer care & shared & requested for needful but was only kept on hold & hold upto 30-45min. (Recording, attached)

* during this period, no call back was done by oyo is inglorious & unprofessional at all. I only have to spent rs[protected] by ola & all for worst shifting.

I've kept each & every recoding & gonna provide to hon'ble court.

Really shame on you & fot your entire gurst experience managers.

Do learn some professionalism & complaints handling skill's.

I'll sue you to hon'ble court before long for harassment & negligence by you.

Best regards

Manjay kumar.

(Sarc it group, dhanbad, jharkhand)

No:- [protected] (Registered no: at oyo)

Alternate no: [protected], [protected]

Dec 20, 2019

Complaint marked as Resolved

[email protected]

OYO Rooms customer support has been notified about the posted complaint.

Dec 20, 2019

Updated by Mirnal52 During this period, NO CALL BACK WAS ARRANGED BY OYO is an inglorious & unprofessional at all.I HAD TO BE SPENT RS[protected] BY OLA & ALL FOR WORST SHIFTING BY OYO.

Dec 20, 2019

Updated by Mirnal52 Really SHAME ON YOU & FOT YOUR ENTIRE GUEST EXPERIENCE MANAGERS WHO DEALT THIS UNPROFESSIONALLY AT http://ALL.IT WAS ONLY LIE & FIBBING BY OYO, NEVER HAD ANY CALL-BACK & RESOLUTION IN 24 HOURS BY WORST TEAM’S OF OYO.

Dec 20, 2019

Updated by Mirnal52 Again we came at railway station & connected to OYO CUSTOMER care & shared & requested for needful but was only kept on hold & hold upto 30-45min.( RECORDING,

Dec 20, 2019

Updated by Mirnal52 I'll sue against you to Hon'ble court before long for harassment & negligence by you for my patient

Dec 20, 2019

Updated by Mirnal52 Your inept team & tyro guest experience manager being worthless & specially HR who hires good for nothing applicants. Within 4 days when resolutions was not provided than how can be resolved by incompetent GUEST EXPERIENCE MANAGER.

Dec 20, 2019

Updated by Mirnal52 I do challenge your entire team’s to visit my organisation, our competent HR will teach you about 'COMPLAINT HANDLING' DO LEARN SOME PROFESSIONALISM & COMPLAINTS HANDLING SKILL'S.

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Joy

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response Hi, our heartfelt apologies for the inconvenience caused here. Our team had contacted you regarding the concern here and the needful had been communicated. Let us know if any further assistance is required. We'll be happy to connect with you.

Team OYO

Dec 21, 2019

Updated by Mirnal52 No-one has contacted me for any requisition over the last 7 Day's.I myself checked-in walk-in after continuous harassment with my patient being treated at AIIMS, PATNA ( document already sent)

I've provided my 3 numbers but only lame execuses is being given by OYO. NOTHING HEEDFUL ASSISTANT AT ALL AS YET

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Hi,

Myself sanjay prajapati, requested to oyo team for providing soft copy of invoice for my last stay in chennai region - nestle inn oyo hotel in the month of sept'19.

But i was very surprise to see the kind of attitude from mr vishwajit from customer support who rather to provide the solution was pointing my mistake you misplaced hard copy of invoice hence i will not provide the invoice copy.

I dont expect such rude behavior in the service industry when market is too competitive & challenging.

You shall need to look into customer service department & take assessment as it has direct impact on company image in the market.

I am working with srl group where many of the employee book the oyo hotel whenever they go to remote or link city. If i am not getting any support will discuss to admin for next course of action.

Let me know the status to enable next escalation over this.

Thanks

Regards
Sanjay prajapati
[protected]

Jan 21, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response Hello Sanju,

We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details over direct message to help us serve you better.

Thanks & Regards
TEAM OYO

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Address: 49985 Singh Hotel,Sarita vihar Delhi, New Delhi, Delhi

49985 singh hotel
We booked a room nearest to the exam center and asked oyo customer care to stay till 1pm and they said ok only after their confirmation we booked the room and paid the money. And thn on the check in day after traveling 6-7 hr as we reached the hotel we were denied check in on the basis that we have paid online so they don't provide rooms to those who have paid online and asked us to shift to different hotel. After heated discussion of around one hour and talking to oyo customer care many times we were allowed to enter the room but again after requesting several times they didn't switch on the geyser. We all had headache after this and my brother who had exam in the morning his mood was spoiled. Their stupidity costed us heavy. I request you to take strict action against the owner of the hotel.
Thank you

Jan 23, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details over direct message to help us serve you better.

Thanks & Regards
TEAM OYO

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This complain is regarding the ill manner of hotel manager oyo 8664 hotel 1st choice and hotel amenties given. I feel unsafe there.

First hotel manager denied for checkin if you will do the payment online. When i asked for early check in hotel manager was not ready to update the same checkin in oyo app. He wants money for his pocket.

When i forced him to checkin the same in app he said aap dusra hotel dekho.

When i was going back to another hotel manager has taken the luggage and said pahlay 900 rs do cash or fr apna luggage lo. I felt unsafe there.

Then i checkin the room what i found was stinky and used washroom.. Torned towels and yellow bedsheet..

I checked out from the hotel in the same day itself at 6:00pm after paying him 900 but hotel manager has not updated the same in oyo app that the checkout done at 6:00pm

I had already paid for the breakfast through oyo app which was not provided to me.

Pl find attached towel photo which was provided by the hotel.

Everything was dirty there from hotel manager, room, room amenties provided, location. I cant understaand why oyo is branding these type of hotels.. These hotels are completely unsafe for every customers.. Pl look into this.

I am available on [protected] pl call and resolve.

Jan 23, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 19, 2019

Updated by shubhamrajvanshi Bokking id for this complaint is BOOKING Id : ROUQ5362

Verified Support

Dec 20, 2019

OYO Rooms Customer Care's response Hi, we regret to learn about the dismaying experience. Our concerned team has been notified about this and will get back to you at the earliest.

Regards,
Team OYO

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response Hi, we condemn such experiences for our guests who stay with us. We want the absolute best experience for guest. Kindly share with us your details so that we can make up for your aggravation.

Regards,
Team Oyo.

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**Very very very …. worst worst…. experience……..**
Never book a room with OYO, it is a worst service I ever had. I’ve booked hotel before three months. During the last two days these guys had shifted my booking to some other hotel without my knowledge. That hotel is completely isolated inside forest 20 KM from the city.
Contacted many times but they will not change due to demand don’t book room with these guys and they are really bloody money suckers.
I had same exp twice with them, never care about the customers don’t go for them even if they give offers.

Jan 26, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

OYO Rooms Customer Care's response Hi, We at OYO would want to help you in redressing your experience.So kindly share your booking ID or contact details so that we can get in touch with you at the earliest and try to resolve it from our end.

Regards,
Team Oyo.

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Address: Gurgaon, 122001

Website: Oyorooms.in

Please ne informed that i have booked a hotel (Oyo 15153 rudraksh hotel &resort) through oyo. I have already intimidated oyo executive for tax invoice befor booking and they assured that it will be provided while checking out.
At the time of checkout i asked at hotel reception for the invoice but they denied and suggest that it will be provided by oyo.
At same time i have call oyo customer care and informed the same for tax...

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Address: OYO Hotel Sherbaugh, Satara, Maharashtra

I had booked hotel sherbaugh in mahabaleshwar around 3 months before through oyo rooms app for dates 29th december 2019 to 1st january 2020 my booking was for 15 people in 5 rooms with booking id xrqk3205 and tpbx3025. All the payments were made and all the planning of our trip was done. I had called hotel people to confirm my booking. Hotel people told me they dont have tie up with oyo. Without tie up they took money and they are telling they will shift to some other hotel and they can shift only on 28th december 2019. I requested to shift early and they told me they will try to shift by 17th of december 2019. Today i called them and they are telling they have to cancel the booking as they have issues with booking in mahabaleshwar. I had booked long time ago so that our trip will be good. I have been cheated by oyo. I told them to pay interest on my amount paid for booking but they disagreed and told me to do whatever i can and they wont pay. They used to put my call on hold for long time like an hour without any proper response. I have been tortured by oyo rooms app.

Jan 22, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

OYO Rooms Customer Care's response Thank you for providing the above details. Once again we are very sorry for the disappointment here. Please don't worry your issue will be taken care of. Our concerned team will surely get back to you at the earliest.

Thanks & Regards
TEAM OYO

Verified Support

Dec 20, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards,
Team Oyo.

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Address: Ranchi, Jharkhand, 834008

If one wants to register complaint against the misconduct and inefficiency of customer care.
They must share their employee id with customer as since saying their name (For ex. Rajendra prasad) is not considered to be the proper identity of customer care (Who used to respond us).

There are several instances with oyo customer care when they are unable to resolve an issue regarding booking in oyo hotels, it makes customer helpless when they don't get a check-in as per their booking id (Even when online payment is done).
Most of the time they put your call on hold (And assuring that they merge it after) by making an call to their senior official; but this never happened.

There must be some unique id for customer care,
So one can complaint against them.
Giving satisfaction feedback rating in terms of call by pressing 1 (Yes) or 2 (No) simply makes no impact in their service providing (Or customer dealing) attitude.

Jan 20, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

OYO Rooms Customer Care's response Hi, We apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Joy

OYO Rooms Complaints & Reviews

File a complaint to OYO Rooms

OYO Rooms reviews & complaints page 157

regarding hotel shifting

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denied access in hotel post full payment and reservation confirmation.

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(ekct2603) 6 months - still refund is pending. i escalated on 14 june today its 21 december 2019. half year is over but no amount is refunded

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booking cancellation and mental harassment

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bill not provided by oyo hotel

final booking vouchers not received after payment and confirmation

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oyo ooty package got canceled but didn't get refund

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price of rooms in andaman and nicobar

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dirty room and not safe

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regarding the cancellation & new booking made without permission on high rate

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mental harassment by oyo

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I was denied check in and refund not yet done.

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:- for harassment of my patient by oyo

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rude behavior from executive on request of invoice copy

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denied check in and misbehaved

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dirty room provided.. hotel manager behaved like a goon also captured my luggage.. i did not feel safe and left the hotel early

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oyo means worst service and money suckers

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tax invoice

cheated by oyo taking full payment

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regarding oyo customer care (who used to pick calls).

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