OYO Rooms Complaints & Reviews

Sir,

I have overphone (Hotel mobile - [protected]) booked the oyo's town house hotel in taboot street, pune camp area on 05.12.2019 for one week, a lady ms. Zeenath of town house hotel confirmed me that the room rent will be rs.2000/- per day.

I have reached the hotel on 06/12/2019 at 7 am. I have informed that i have to pay early check-in charges rs.1000/-. I said ok. As the hotel swipping machine not working...

Hello,

This is naman mehrotra. I have booked a honeymoon package for andaman, reference number-th-xooh5124 via query raised on oyo app. I am jotting down series of events which took place from the point of raising a query till date.

1. After raising query i received a call from your executive mr. Mukul chitranchi his number is [protected].
2. He understood my requirements and budget. Then he suggested me few packages. Then over watsapp i asked him to add activities which are snorkeling, boat scooba diving, jet skiing, candle light dinner at beach with cake, makruz, flight tickets, local taxi and flower bed decoration. He committed to provide these activities and services as part of inclusions.
3. He also said flight booking would be done by us at discounted rate but nothing of that sort happened. Infact the flights were booked at the same market rates.
4. Mr. Mukul even said that over call we need to pay only 12000 now and rest amount should be paid in emis after trip ends
5. On 24th october, he sent me the link for payment of 14750 and said final itinary with all inclusions would be sent tomorrow. Trusting his words and brand value of oyo i made payment.
6. Then he sent me tickets very same day as i shared id of both traveler. I kept on asking him to share final vouchers but till date it is pending. Follow up dates are mentioned below.
Follow-up done on 26th october, 30th october, 2nd nov, 3rd nov, 4th nov, 5th nov, 6th nov, 7th nov, 11th nov, 26th nov, 27th nov, 2nd dec, 5th dec, 6th dec,
7. He even agreed to provide oyo wizard membership for year which is also not received
8 as suggested by him,. I opted for zest money and my loan was approved on 4th nov and i paid 21359.64, for this also i myself have to follow up whether payment is received and is successful. The confirmation for same was received on 7th nov after many follow-ups.
9. Then on 26th novemeber, i received an itinary which does not include snorkeling, boat scuba, jet skiing, makruz, candle light dinner with cake and flower bed decoration. It was really shocking to receive final itinerary without inclusions. I asked mr. Mukul to provide revised itinerary.
10. On 2nd decemeber and 5th decemeber, he asked me to mail oyo total holidays employees directly keeping him in cc so that he could take action. He even asked me to give him some time so that he could take action and revert. He even claimed that he is talking to oyo operation team for inclusion of same but they are not reverting. He said oyo has employed uneducated people.
11. On 6th december i mailed and spoke to customer care of oyo total holidays but no solution is provided.
12. To my shock now he is saying that he has resigned from oyo total holidays and he cannot provide me any further support and management is also not listening to him. I feel cheated and trapped. He is even threatening me.

This is my humble request to you to look into the matter and provide final vouchers with all inclusions.

I booked a oyo package through oyo holidays (Th-fuyf5945). Sahil was the person who booked my package by taking 25% of the total booking i. E rs. 4125 /-. After few days i received a mail from jyotika sharma jyotikasharma. [protected]@oyorooms.com, saying my booking has been canceled and my refund has been initiated. But it has been more than 14 days, but still i didn't receive my refund. Also she is not replying on my mail. Really oyo is a scam. I won't use it further. Also i won't ask for refund from these beggars.

Recently have visited andaman and nicobar island for vacation. There is huge problem of surge pricing by the hoteliers and kyo platform. Price of rooms that were 2500 are shown as 20000 right now. Minor problem is that andaman is not connected through proper internet connectivity so there is no option on you get there. I request the government to interfere with kyo platform and hotelier association to fix a reasonable amount in hotel rooms. Or else the great indian islands and a minor tourist attraction with great potential will be corrupted by the greed of people and will no longer be an attractive spot for tourists.

Dear sir / madam,

I am writing to you to raise an issue about: oyo room bookings

The issue that i have experienced was: we reached hotel at 2.30 pm they provided as 404 and 405 keys we were 3 person
1 male 2 females,
When we entered in room no.404 room was dirty like hell extrm smell was there even room was dirty and even bed linen has dirty black legs and foot marks so we immediate close that room and went to room no 405 we entered there room was little dirty and little smelly so we did our body spry and keeps our bags we started ac first, ac has started bt not even 1 % chillness till after 1 hr mean while we started tv cable recharge was not completed so channel was not coming i simply call to reception that send the room boy ac, tv not working and also chnge the smelly linen he said we cant to anything bcz that ac is like this only you have to manage that and tv cable recharge expired so if possible will do that
Bt they didn't did that
I have called reception total 13 times that we cant seat over be linen is so dirty so plz send room boy
None of a single man came to us
After that i thought i should go down and do the complaint direct when i open room door i saw there was 4 - 5 men fully drunked roaming here n there in lobby area so i decided not to go down bcz 2 females was there alone
And its seriously not looking safe
After 3 - 4 hours of waiting we decided that we should check out from here as earlier as possible
Bcz its day time none o[censored]s helping after 13 calls so in night it would be very much risky to live there with 2 females
So we jst go down and check out hotel at
7 pm, even i did complain there also they didn't give any kind of attention after litcning all this complaint
So we went to nxt hotel we have charged 4300 bcz it was emergency for us so we have to checkin in another hotel bcz i was having 2 females with me and that hotel was not at all safe.

It occurred on: 16/12/2019

I have complaint this very same day on 16th night but till yet they are saying each n every day that we have sended ur concern to our team they will resolve this within 24 hours bt its already 5 days completed

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Yash khandelwal

Booking reference: zdwb7519

I book a hotel in 19/12/2019 at 10:01 pm oyo 62485 hotel city palace kanpur from 20/12/2019 to 22/12/2019 with the booking no. Okzw4120 in rs./ - 2129 but this booking cancel by oyo and made another booking without my permission in same hotel on 20/12/2019 at 09:07 am oyo 62485 hotel city palace kanpur from 20/12/2019 to 22/12/2019 booking id dgje7283 in rs./- 2375 why wood i pay 246 extra please resolve it fast

Last minute changes to the booked hotel n harrsed us mentally while travelling.. When trying to escalte, the tele callers put us on hold n never transfer.. No solution provided by the senior teams as well.. This was the worst experience v had.. Will never recommend this to anybody. The rooms were worst.. No basic aminities as well. The customer care people or careless.. Worst behaviour

We were traveling to hyderabad and booked the hotel through oyo.

Booking date : october 22 to october 24 2019
Booking id : zlcj1529
No of guests : 4
Days : 2
Amount paid online - 2835

Detailing my issue against my booking in vaisai cottage below:

We were denied checkin in the hotel saying only one room is available and they said we don’t agree the payment which you have made online, they asked us to request refund (I think they wanted only cash payment) or else wait here at the hotel until any guest check out.

On the late night 11pm, we cannot blindly wait for any guest checkout, and the main concern is we found some illegal things were going on in the rooms.. When we were waiting many guys has come and they provided the rooms without any checkin process.

We were not comfortable with the hotel ambience and the illegal activities happening around us.

Even though they denied our checkin, so i informed the oyo customer care to check for alternate rooms in other hotel but still there is no response from customer care too.

We were totally annoyed and disappointed with hotel guy and also oyo.

Finally after some struggle travelling 14kms, we found the other oyo and stayed oyo flagship 469 hyderabad.

Now we want refund of the amount which we paid for vaisai cottage (Booking id : zlcj1529) rs. 2835.

Payment made through credit card ending 8996.

Since day 1 i am escalating this issue to oyo customer care for refund, but every time somebody picks up the call and i was keep on explaining the situation to everybody. All i got was., sir, we’ve escalated this issue our team is checking with the hotel.. After validating we will provide the refund. But its been more than 1 month and there is no solution provided.

Finally when i called customer care today, they are saying that refund is not at all possible because its been more than a month since your issue happened.

But from day 1 im calling and they were keep on dragging it till now and finally they are saying refund is not possible because its been a month.

Sub:- for harassment of my patient by oyo.

It was one of worst & inglorious behaviour done by all the senior team including 'guest experience manager named mr. Vikash[protected], attended me), mr. Omkar singh (Attended me at 15-12-19, at 7:am, who assured to provide resolution in 20min.& sent me at 'sai guest house), reaching there with my patient again was not allowed to check in before 12:00 (Noon) as it already mentioned before comming about 'early check-in at 6am.

During theperiodsmr. Naveen, mr. Rajesh, etc who attended my calls & put me on hold upto 40-45min. But till evening nothing was done.

During this course, i might have connected to oyo & had chin-wag around 37 times since morning 6:30am to till 3pm, noon & shared about condition of my patient who being treated at aiims. Who could not have proper rest & medicine only because of your worst & henious act

During this course, my patient & my kid's all were staying at railway platform because we all were unknown about city & it's location thoroughly.

*finally, i somehow checked-in at fort in, goriya tola (Oyo flagship 42717). I've to be staying here upto 2-4 days depending upon treatment at aiims, patna.

* my first book was at (Oyo 22740, booking id bazn4836, but was shifted by you without informing me, than was shifted at sai guest house (Oyo 10945, booking id live 4953, by you only but reaching there they denied me for check-in & forced me to pay rs 2600 & it was assured me to pay 1576 per/day, your manager had talked to sai guest house manager infront of me but they didn't listen to your manager.

* agin i came at railway station & connected to oyo customer care & shared & requested for needful but was only kept on hold & hold upto 30-45min. (Recording, attached)

* during this period, no call back was done by oyo is inglorious & unprofessional at all. I only have to spent rs[protected] by ola & all for worst shifting.

I've kept each & every recoding & gonna provide to hon'ble court.

Really shame on you & fot your entire gurst experience managers.

Do learn some professionalism & complaints handling skill's.

I'll sue you to hon'ble court before long for harassment & negligence by you.

Best regards

Manjay kumar.

(Sarc it group, dhanbad, jharkhand)

No:- [protected] (Registered no: at oyo)

Alternate no: [protected], [protected]

Hi,

Myself sanjay prajapati, requested to oyo team for providing soft copy of invoice for my last stay in chennai region - nestle inn oyo hotel in the month of sept'19.

But i was very surprise to see the kind of attitude from mr vishwajit from customer support who rather to provide the solution was pointing my mistake you misplaced hard copy of invoice hence i will not provide the invoice copy.

I dont expect such rude behavior in the service industry when market is too competitive & challenging.

You shall need to look into customer service department & take assessment as it has direct impact on company image in the market.

I am working with srl group where many of the employee book the oyo hotel whenever they go to remote or link city. If i am not getting any support will discuss to admin for next course of action.

Let me know the status to enable next escalation over this.

Thanks

Regards
Sanjay prajapati
[protected]

49985 singh hotel
We booked a room nearest to the exam center and asked oyo customer care to stay till 1pm and they said ok only after their confirmation we booked the room and paid the money. And thn on the check in day after traveling 6-7 hr as we reached the hotel we were denied check in on the basis that we have paid online so they don't provide rooms to those who have paid online and asked us to shift to different hotel. After heated discussion of around one hour and talking to oyo customer care many times we were allowed to enter the room but again after requesting several times they didn't switch on the geyser. We all had headache after this and my brother who had exam in the morning his mood was spoiled. Their stupidity costed us heavy. I request you to take strict action against the owner of the hotel.
Thank you

This complain is regarding the ill manner of hotel manager oyo 8664 hotel 1st choice and hotel amenties given. I feel unsafe there.

First hotel manager denied for checkin if you will do the payment online. When i asked for early check in hotel manager was not ready to update the same checkin in oyo app. He wants money for his pocket.

When i forced him to checkin the same in app he said aap dusra hotel dekho.

When i was going back to another hotel manager has taken the luggage and said pahlay 900 rs do cash or fr apna luggage lo. I felt unsafe there.

Then i checkin the room what i found was stinky and used washroom.. Torned towels and yellow bedsheet..

I checked out from the hotel in the same day itself at 6:00pm after paying him 900 but hotel manager has not updated the same in oyo app that the checkout done at 6:00pm

I had already paid for the breakfast through oyo app which was not provided to me.

Pl find attached towel photo which was provided by the hotel.

Everything was dirty there from hotel manager, room, room amenties provided, location. I cant understaand why oyo is branding these type of hotels.. These hotels are completely unsafe for every customers.. Pl look into this.

I am available on [protected] pl call and resolve.

**Very very very …. worst worst…. experience……..**
Never book a room with OYO, it is a worst service I ever had. I’ve booked hotel before three months. During the last two days these guys had shifted my booking to some other hotel without my knowledge. That hotel is completely isolated inside forest 20 KM from the city.
Contacted many times but they will not change due to demand don’t book room with these guys and they are really bloody money suckers.
I had same exp twice with them, never care about the customers don’t go for them even if they give offers.

Please ne informed that i have booked a hotel (Oyo 15153 rudraksh hotel &resort) through oyo. I have already intimidated oyo executive for tax invoice befor booking and they assured that it will be provided while checking out.
At the time of checkout i asked at hotel reception for the invoice but they denied and suggest that it will be provided by oyo.
At same time i have call oyo customer care and informed the same for tax...

I had booked hotel sherbaugh in mahabaleshwar around 3 months before through oyo rooms app for dates 29th december 2019 to 1st january 2020 my booking was for 15 people in 5 rooms with booking id xrqk3205 and tpbx3025. All the payments were made and all the planning of our trip was done. I had called hotel people to confirm my booking. Hotel people told me they dont have tie up with oyo. Without tie up they took money and they are telling they will shift to some other hotel and they can shift only on 28th december 2019. I requested to shift early and they told me they will try to shift by 17th of december 2019. Today i called them and they are telling they have to cancel the booking as they have issues with booking in mahabaleshwar. I had booked long time ago so that our trip will be good. I have been cheated by oyo. I told them to pay interest on my amount paid for booking but they disagreed and told me to do whatever i can and they wont pay. They used to put my call on hold for long time like an hour without any proper response. I have been tortured by oyo rooms app.

If one wants to register complaint against the misconduct and inefficiency of customer care.
They must share their employee id with customer as since saying their name (For ex. Rajendra prasad) is not considered to be the proper identity of customer care (Who used to respond us).

There are several instances with oyo customer care when they are unable to resolve an issue regarding booking in oyo hotels, it makes customer helpless when they don't get a check-in as per their booking id (Even when online payment is done).
Most of the time they put your call on hold (And assuring that they merge it after) by making an call to their senior official; but this never happened.

There must be some unique id for customer care,
So one can complaint against them.
Giving satisfaction feedback rating in terms of call by pressing 1 (Yes) or 2 (No) simply makes no impact in their service providing (Or customer dealing) attitude.

I have booked a room in oyo 44577 behala inn, booking id: blnj6035. For my stay on dates 31st july 2019 to 1st august 2019. From my mobile app. And i have paid ₹791 by my debit card through oyo application.

That after reaching there i found the hotel was under maintenance and there was no staffs so i called oyo customer assist. They gave fake assurance to me that they will refund my money back. But unfortunately i have been calling several times from 31st july 2019, everytime the executives gave fake assurance to me of my refund with different reasons but i haven't got my money back. Some told there is a technical issue with booking cancellation, some told within 7 to 14 days i will get the money back. But nothing actually happened.
And my previous complaint had been resolved without giving my refund back.
I want my refund please help me. Its been a very long time.

We have booked oyo silver pearl beach resort at neil island for dec 22. This booking was made more than a month ago. On contacting the property for confirmation they deny saying that they have a dispute going on with oyo and there is no confirmation regarding our booking. On calling oyo regarding this issue the call gets transferred to senior management but they put on hold and there is no solution being provided.

Dear sir/madam,
I booked capital o 44049 marina square via oyo official website for the date 14th of december 2019 and 15th of december 2019. The booking id of the same are cuea6270 and xqoe9104 for the amount 765/- and 837/- and both the bookings were confirmed with option to pay at hotel. Hence, i started my journey from pondicherry to chennai and shockingly when i reached the hotel the manager at the hotel to accommodate me in the hotel. The reason given by him the amount for which i booked the hotel is less and they cannot accommodate me for anything lesser then 1000/- per day. I was extremely tired as i had to drive for almost 160kms to reach there and had an appointment to attend. Then i called oyo and informed them the issue but even they tried to convince the manager, but he did not agree to allow me the stay. This whole transaction wasted my 3 hours with extreme mental harassment. When no one were ready to help i tried different options but rooms were not available nearby as it was weekend. Finally i had to pay 1000/- per day at the same hotel and stay as no options were left over. The hotel manager also told that oyo don't pay them or settle their amount. I therefore request you to kindly review the case and do the needful. For the above issue and the mental disturbance i would like to file a compensation of rs. 15, 000/-.

Please feel free to contact me for any details you would require.

Regards!
Pawan

Booked home from oyo rooms. When i was reached at destination, nothing was working. I called oyo captain more than 10 times but didn't received any call. After that another person came at home and open home. I have recording and all proof. No purifiers working, no ac working, no water at home. Room was very bad. I want to refund my 4000/- rs amount. Hope you will help me to refund my amount..
I already complaint too many times but after that I didn't get my refund amount.