OYO Rooms Complaints & Reviews

As i have booked an hotel name-spot on 49227 hotel siddarth from 27/09/19 to 29/09/19 and during check we have paid 1273 rupees to the hotel manager and my booking id-icua1209 we have went for work at 2 pm and come back to hotel at 4pm and we saw that the bathroom water is came from bathroom in our room and wet our bags so, we go to the hotel manager and said that change our room to the top floor and he angrily denies for changing our room and then we asked for refund he denies. And on that day 27/09/19 we checked out from that hotel and take a private hotel. Then we have discussed the issue to the oyo guest experience manager 100 times and they disconnects our call when we asked for refund
So, kindly help me with this
Bank details-
Account no.[protected]
Ifsc code-corp0003401
Acc holder name-nishikant gupta
Mobile no.[protected]

Spot on 46335 hotel plaza, booking no. Ftwe3074

Hotel booking was confirmed on 17th october in hotel plaza (46335). Dates: 5th nov to 10th nov.

I had made online payment and also got booking confirmation that everything is done.

Today morning (1st nov) i get a mail from oyo stating that booking is cancelled based on my request.

Oyo is cheating customers by taking payment and at the last minute cancelling the booking and blaming the customer.

Worst part is now they are asking me to do a new booking at another property for a higher amount.

I have booked a room on 31st nyt at 9.06, due to change of plans i have cancelled the booking but i didn’t get a refund. I have a talk with oyo assist. She said i[censored] book the room on same date and i[censored] check in again you will get the 1st booking amount back... What is this policyy. If i didn’t get a refund i’m not gng to use this oyo again
Booking id:-axzj9310

I booked a hotel room on 17th oct in rajahmundry and i have cancelled immediately as it upgraded to the next date at the time of confirmation. The costumer agent mentioned that i will get refund amount in 7-14 working days. But i didn’t get the amount till date. So again i have given call to customer care they are saying that i won’t get refund amount because of inventory loss. R u guys playing games with customers

I have booked a hotels on oyorooms, booking id ldgo3028 at spot on 39561 hotel deep at jaipur from 31.10.19 to 01.11.19. When i reached hotel at 11.30 pm hotelier denied to check in. I have called to oyo, they hold me near about 30 minutes and disconnect the call. Again i called oyo the same thing happened again. Now its 12.25 am midnight. Finally i tried again and called oyo this time they said they are searching properties and disconnect the call.
I am new here in jaipur. This time didnt get any cab or auto for shifting.

I booked a oyo hotel month prior to trip for 9 sry citizens. Due to operational problem oyo provided a replacement of hotel 2 days before my check in. The earlier hotel booked has all amenities but the replacement hotel was soo cheap. Oyo team did not bother to help us even after hours of follows up. They cheated by providing low budget hotel. Did not even bothered to provide refund. Lal senior citizens were not able to sleep well, smelly bathrooms of all 3 rooms and bad condition beds created a trouble. No food was available in the hotel at dinner time.
Please take steict action against oyo as it's been frustrating for people when after paying good amount of money. The hotel j boked was charged 2550 rs per room and i booked 3 rooms, the replacement provided hotel was in actual charging 700 when asked property manager about this issue.
-rohan

I have booked one classic 2x room for two adults for my wife and son on 16.10.19 for 3n from 31.10.19 to 3.11.19 (Booking id fulr9085) at oyo 43488the coral, durgapur, w. B. For attending chess tournament nearby area. Around 12.30 pm today on 31.10.19, i contacted the hotel informing that guest will check in at today evening around 7.30pm but they denied to confirm the booking citing that they have other booking and rooms are not available. Then i suggested him to accept my full hotel charge i. E. Rs.3958/- in cash at hotel instantly through one of my friend who was present there at that time for check in and confirm my room. But they refused saying they don't have room. Then i contacted oyo customer care service and told the whole matter. Oyo executive also contacted the hotel personal but all in vain. Therefore i cancelled my family's whole tour to durgapur for attending tournament due to this problem. Now question is what is the use of rooms booking through oyo, if they can't provide service. This is simple case of cheating and playing with the general public.

Customer id - 23607
I have stayed in oyolife, hebbal blr1094 in month of july for which i was misguided by the supervisor and ultimately costed me 6k extra and a horrible stay experience.
I had checked in the property on 5th july and supervisor there guided me. It seemed nice at that time but my plan was to stay only for a month and i told the supervisor the same. He told me that it is fine to put the notice before 15 days or so. So i checked in on 5th july and i put up a notice on 13th july to checkout on 31st july. But due to below mentioned unsafe and unliveable conditions i had to leave the facility on 27th july.
Upon my stay there, it was fine till 20th july, although room was dark and dingy and there was a water logging issue in washroom. But i adjusted with that. Around 20th, bangalore govt announced a 2 day water supply-cut for which this property was not prepared and the water got over late night. Supervisor was not available to whom people can complain or anything can be done. Only a cleaning person was available. The next day, tanker came around 11 am after which people could go to work. Every other oyo property was prepared for this water-cut but this one wasn’t. After this 2 day issue, every other washroom in property got water but there was no water supply in my washroom (Room 104). I had put up a lot of complaints online through customer care number (200167, 200168, 200170) but of no use. Everytime they told me that it will be solved in 24 hours but the problem was same. Even i notified to supervisor about this water problem and he was never physically available after 6pm (When normally people come back from office) and over phone, he used to say that he has checked but he never actually checked as the problem was same when i used to reach home. A room without water supply is not liveable. I have paid for the facility which was not provided. Even kitchen in our apartment didn’t had water supply. I had to go upstairs to an unoccupied room to use washroom. This horrible condition was there for 4 days. To make it worse, the supervisor then fired the cleaning person/ security guard and the whole building was unattended. There was no security at night from 21st-27th that i know of. Nobody cleaned up the apartment for more than 15 days (Can’t say after that as i left the place). It was very bad experience. After these incidents, i had to take up another place for remaining 4 days on 27th till my checkout on 31st.
Is this how you treat people after they take up a place at oyo! This was such a horrible experience.
After all this, i expect oyo to return whole my security and refund the rent i paid for those troubled days. They have been sending me payment link (5 times) for rent of month of august, even though i have checked out in july. I even got a eviction notice for a stay which i wasn’t.
After a month, i got my security back and that they have cut 6.3k in that. This is unacceptable.
Upon contacting them through social media escalation team as their support team don’t do anything, they looked into the issue and contacted building manager who listened to the whole scenario as offered me to refund atleast security deposit as before that month the notice period was 15 days and it changed during those months only. He mailed the same to central team as his solution to the conversation. The central team then, instead of solving the issue, just mailed that i have to bear all those charges as it is their policy. Do they have a policy to trick people into agreement, force them to leave property by making horrible and unsafe conditions for them and then take up their security deposit!
There was no policy regarding 30days notice was conveyed prior to payment. The agreement was sent after payment in which policy states “ this agreement may be terminated by either party by giving 1 (One) month prior written notice to the other party at the end of the calendar month or by mutual consent of the parties.” the mutual agreement with the supervisor of the building was 15 days prior and i did that.
No basis of keeping the security deposit by oyo.
Id - 23607

Booked room with oyo on 28 sept 2019 and called hotel for confirmation but hotel said they are not accepting bookings from oyo. Hence asked for full refund but amount i have paid not refunded even after 33 days more than the said 7-14 working days.
Whenever i call to customer care then they just say we have initiated the refund but not providing transaction id for further investigation.

Booking id: gtpq8359

I have stayed in oyolife, hebbal blr1094 in month of july for which i was misguided by the supervisor and ultimately costed me 6k extra and a horrible stay experience.
I had checked in the property on 5th july and supervisor there guided me. It seemed nice at that time but my plan was to stay only for a month and i told the supervisor the same. He told me that it is fine to put the notice before 15 days or so. So i checked in on 5th july and i put up a notice on 13th july to checkout on 31st july. But due to below mentioned unsafe and unliveable conditions i had to leave the facility on 27th july.
Upon my stay there, it was fine till 20th july, although room was dark and dingy and there was a water logging issue in washroom. But i adjusted with that. Around 20th, bangalore govt announced a 2 day water supply-cut for which this property was not prepared and the water got over late night. Supervisor was not available to whom people can complain or anything can be done. Only a cleaning person was available. The next day, tanker came around 11 am after which people could go to work. Every other oyo property was prepared for this water-cut but this one wasn’t. After this 2 day issue, every other washroom in property got water but there was no water supply in my washroom (Room 104). I had put up a lot of complaints online through customer care number (200167, 200168, 200170) but of no use. Everytime they told me that it will be solved in 24 hours but the problem was same. Even i notified to supervisor about this water problem and he was never physically available after 6pm (When normally people come back from office) and over phone, he used to say that he has checked but he never actually checked as the problem was same when i used to reach home. A room without water supply is not liveable. I have paid for the facility which was not provided. Even kitchen in our apartment didn’t had water supply. I had to go upstairs to an unoccupied room to use washroom. This horrible condition was there for 4 days. To make it worse, the supervisor then fired the cleaning person/ security guard and the whole building was unattended. There was no security at night from 21st-27th that i know of. Nobody cleaned up the apartment for more than 15 days (Can’t say after that as i left the place). It was very bad experience. After these incidents, i had to take up another place for remaining 4 days on 27th till my checkout on 31st.
Is this how you treat people after they take up a place at oyo! This was such a horrible experience.
After all this, i expect oyo to return whole my security and refund the rent i paid for those troubled days. They have been sending me payment link (5 times) for rent of month of august, even though i have checked out in july. I even got a eviction notice for a stay which i wasn’t.
After a month, i got my security back and that they have cut 6.3k in that. This is unacceptable.
Upon contacting them through social media escalation team as their support team don’t do anything, they looked into the issue and contacted building manager who listened to the whole scenario as offered me to refund atleast security deposit as before that month the notice period was 15 days and it changed during those months only. He mailed the same to central team as his solution to the conversation. The central team then, instead of solving the issue, just mailed that i have to bear all those charges as it is their policy. Do they have a policy to trick people into agreement, force them to leave property by making horrible and unsafe conditions for them and then take up their security deposit!

I had booked hotel downtown for my family in amritsar using oyo mobile app. Upon reaching the hotel, the owner informed us they had broken all ties with oyo, due to dispute over false pricing on their website. When we got in touch with oyo team for this issue, they made our family wait for the whole day and after asking us 20 odd questions and failing to provide alternate accommodation, they informed us to give the refund of 2250, which i had paid for advance booking. As per their policy, all refunds should be received within 7 to 14 working days. It has been more than a 20 days and i do not see any credit of that amount yet. Their team is not providing proper details and is asking me to check with the bank for transaction details. I would like to file. Complaint against oyo rooms for false bookings online, customer harassment by not attended issues correctly and wrongly holding people's money and failing to inform about such issues on time. I am not sure how many more customers have faced same plight but i would request serious investigation into how many such transactions of fake bookings have happened.

Dear concerned, i have placed a booking for my executive at your hotel oyo 47887 mansarovar inn,
01, main bus stand, pali, india

The payment has been made and now it is found that the address specified on the website is wrong. Please refund my amount immediately.

The check in date is of oct 31, 2019 & check out date is 01 nov, 2019.

On reaching the address mentioned on your website, our executive found that there is no such hotel by this name. We contacted your customer care department & understood that the said hotel is appx 45 kms from the main bus stand & is not under oyo anymore.

Hence, we feel that we have been cheated.

We therefore advise you to either refund our full amount or we shall be forced to take the complaint forward to consumer court

Booking id - yanu6325
I had booked oyo by paying through paytm, on reaching the hotel was closed and the nearby guard told me that the managers are not here since a week.
I called the oyo customer care, filed the complaint and they told me that refund will be credited in my account
It has been more than a week, i have called many times to them, they keep saying they have refunded my money back but i haven't got in my paytm...
All they do is just send me my refund id and details back to back in mail.
Kindly refund my money back

I have booked an oyo in airoli, oyo 36798 mumbai and booking id is pjka9127,

I did opt for an early checkin and had informed the property earlier.

1. The care taker was literally drunk and stinking alcohol morning at 6:30 am.
2. He was sleeping and had no idea of our arrival
3. He did demand only for cash payment and did say they dont accept anything other than cash
4. They start their breakfast at 8:30 am where in most of the business requirements are that we need to reach offices by that time, so breakfast is a big waste
5. Rooms stink, bathrooms too small
6. Tv set top box not recharged at all, its since morning there no tv channels being broadcasted as the propoerty has not recharged their set top box, ridiculous
7. Care taker not polite and does revert back stating, if we want to stay then we do or else, he says us to find some other accomodation
8. No lifts, if there are some heavy luggages, we have to struggle to take them to the room
9. Absolutely not worth, possibly worth paying 500 rs per night., but they charge 2000 rs. Its looting the customers.

I had booked a hotel at Mahabaleshwar Hotel Chinar Residency through OYO (ID:- ZKYF7032). The hotel manager denied the check in on the date while OYO person agreed to shift us to another place but he was not able to book any hotel or OYO property there. Currently my parents are at Mahabaleshwar and the issue has not been solved yet. They do not call back even after complaining neither they resolve the issue on call. Such a FRAUD they are.

I left oyo life room in sector 122 noida last august on the 10th and was promised to receive the security money back within 10 working days. I have also previously complained in this forum and was promised the security money back within 7 days.
But it doesn't seem like there is anything happening. Can I get another update as this has been dragging on for more than 3 months now.

Booking ID: 2375

As per oyo policy they were supposed to refund the security deposit of rs. 5000 within 14 working days from the check out. After repeated reminders through emails they did not respond and i have not received my money back from oyo yet.
A complaint for the same has been filed in the consumer court.

Reference: refund of security deposit
Guest: rajib saha (Myself)
Mobile: [protected]
Email: saha. Ak. [protected]@gmail.com
Booking is: 3706
Sr id: 6423
Property is: 26573
Check out date: 28th july. 2019

We have booked a room in Peraline Beach Villas, dahanu road. Our booking Id is :
buqa6475
cpth7906

This trip is planned during this weekend. Just for the convenience purpose we call the resort and saying I don't have any time with you.

Now we are confused with the entire trip.

This is family trip in to Diwali vacation and we are feeling low and embarrassed..

Ref.: PNR : [protected] (OYO 36984 - Hotel View Point)

I have paid Rs.902/- against my booking dated 26/10/2019. Hotel representative / owner honored my booking after getting Rs.902/-. Hotel was not cleaned, no service facilities, like hot water, wifi, room service, just given non hygienic and unhealthy room to us.

Your customer care recommended a hotel far away from the hotel booked earlier and we have bound to stay in earlier booked hotel "OYO 36984 - Hotel View Point".

A reputed company like yours, this type of negligence and fake service is not acceptable to us.

M Bhunia
[protected]

I booked hotel for sasan gir through oyo. My booking id is xuqn5248. On 29october at 10.30pm i reached hotel after 400 kms of travelling. I was denied check-in and i was left unattended in the middle of jungle with my wife, 3yrs old daughter and elder parents. Had to call oyo so many times and finally they agreed for refund but ultimately my vacation was ruined. Its not about refund amount. Its about my vacation on diwali which was completely spoiled by oyo and had to gone through lots of hardships at midnignt. Oyo app shows the issue has been resolved. How it would get resolved without even asking me? And who would take responsibility of my spoiled vacation.? Who will give me three days which i lost?