OYO Rooms Complaints & Reviews

I had made a booking at oyo against a booking id : iwlb2590 on 4th and 5th october 2019. My booking got cancelled as the hotel person did not allow me to checkin and i got a confirmation mail of refund of 1144 rs.

I was said that i would get my refund within 7-14 working days. I still haven't received my booking after 20 days. I talked to oyo customer care. But they just say that's my request is in progress. I have contacted...

I did a booking for on 27th sept and cancelled my booking on 28th september, 2019. I was promised the refund amount within 7-15 working days. But i have still not received the refund even after calling them multiple times. They are always making excuses that they will be initiating the refund.
I am really frustrated by their behaviour and their customer care disconnects the call in mid.
This company is totally fraud and should...

I booked a hotel oyo 24547 hotel vishwas bar and club resort at dewas from 01.11.19 to 02.11.19 (Booking id - dwvb0598). When i reached hotel, i was denied checkin stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to low tariff offered by oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property. Hotel...

So i booked a hotel "booking id :- qyaz1692" at the time reach hotel the hotel staff at reception denied my booking by saying that the booking amount is low so we can not accept your booking and we can not do anything so i called the helpline no.in which the representative said "we are sorry we'll book you an another hotel"
I said ok book it the he booked me a hotel by saying the hotel is 2.1 km far away.
When i checked for...

I had made a booking at oyo against a booking id : qsap0634 on 5th october. My booking got cancelled automatically and i got a mail of it. I was said that i would get my refund within 7-14 working days. I still haven't received my booking after 26 days. I talked to the oyo ping agents. But they just say that's my request is unprocessed. I have contacted them 3-4 times.. Everytime it's the same reply....

As i have booked an hotel name-spot on 49227 hotel siddarth from 27/09/19 to 29/09/19 and during check we have paid 1273 rupees to the hotel manager and my booking id-icua1209 we have went for work at 2 pm and come back to hotel at 4pm and we saw that the bathroom water is came from bathroom in our room and wet our bags so, we go to the hotel manager and said that change our room to the top floor and he angrily denies for changing our room...

Spot on 46335 hotel plaza, booking no. Ftwe3074

Hotel booking was confirmed on 17th october in hotel plaza (46335). Dates: 5th nov to 10th nov.

I had made online payment and also got booking confirmation that everything is done.

Today morning (1st nov) i get a mail from oyo stating that booking is cancelled based on my request.

Oyo is cheating customers by taking payment and at the...

I have booked a room on 31st nyt at 9.06, due to change of plans i have cancelled the booking but i didn’t get a refund. I have a talk with oyo assist. She said i[censored] book the room on same date and i[censored] check in again you will get the 1st booking amount back... What is this policyy. If i didn’t get a refund i’m not gng to use this oyo again
Booking id:-axzj9310...

I booked a hotel room on 17th oct in rajahmundry and i have cancelled immediately as it upgraded to the next date at the time of confirmation. The costumer agent mentioned that i will get refund amount in 7-14 working days. But i didn’t get the amount till date. So again i have given call to customer care they are saying that i won’t get refund amount because of inventory loss. R u guys playing games with customers...

I have booked a hotels on oyorooms, booking id ldgo3028 at spot on 39561 hotel deep at jaipur from 31.10.19 to 01.11.19. When i reached hotel at 11.30 pm hotelier denied to check in. I have called to oyo, they hold me near about 30 minutes and disconnect the call. Again i called oyo the same thing happened again. Now its 12.25 am midnight. Finally i tried again and called oyo this time they said they are searching properties and disconnect...

I booked a oyo hotel month prior to trip for 9 sry citizens. Due to operational problem oyo provided a replacement of hotel 2 days before my check in. The earlier hotel booked has all amenities but the replacement hotel was soo cheap. Oyo team did not bother to help us even after hours of follows up. They cheated by providing low budget hotel. Did not even bothered to provide refund. Lal senior citizens were not able to sleep well, smelly...

I have booked one classic 2x room for two adults for my wife and son on 16.10.19 for 3n from 31.10.19 to 3.11.19 (Booking id fulr9085) at oyo 43488the coral, durgapur, w. B. For attending chess tournament nearby area. Around 12.30 pm today on 31.10.19, i contacted the hotel informing that guest will check in at today evening around 7.30pm but they denied to confirm the booking citing that they have other booking and rooms are not available....

Customer id - 23607
I have stayed in oyolife, hebbal blr1094 in month of july for which i was misguided by the supervisor and ultimately costed me 6k extra and a horrible stay experience.
I had checked in the property on 5th july and supervisor there guided me. It seemed nice at that time but my plan was to stay only for a month and i told the supervisor the same. He told me that it is fine to put the notice before 15 days...

Booked room with oyo on 28 sept 2019 and called hotel for confirmation but hotel said they are not accepting bookings from oyo. Hence asked for full refund but amount i have paid not refunded even after 33 days more than the said 7-14 working days.
Whenever i call to customer care then they just say we have initiated the refund but not providing transaction id for further investigation.

Booking id: gtpq8359...

I have stayed in oyolife, hebbal blr1094 in month of july for which i was misguided by the supervisor and ultimately costed me 6k extra and a horrible stay experience.
I had checked in the property on 5th july and supervisor there guided me. It seemed nice at that time but my plan was to stay only for a month and i told the supervisor the same. He told me that it is fine to put the notice before 15 days or so. So i checked in on 5th...

I had booked hotel downtown for my family in amritsar using oyo mobile app. Upon reaching the hotel, the owner informed us they had broken all ties with oyo, due to dispute over false pricing on their website. When we got in touch with oyo team for this issue, they made our family wait for the whole day and after asking us 20 odd questions and failing to provide alternate accommodation, they informed us to give the refund of 2250, which i...

Dear concerned, i have placed a booking for my executive at your hotel oyo 47887 mansarovar inn,
01, main bus stand, pali, india

The payment has been made and now it is found that the address specified on the website is wrong. Please refund my amount immediately.

The check in date is of oct 31, 2019 & check out date is 01 nov, 2019.

On reaching the address mentioned on your website, our...

Booking id - yanu6325
I had booked oyo by paying through paytm, on reaching the hotel was closed and the nearby guard told me that the managers are not here since a week.
I called the oyo customer care, filed the complaint and they told me that refund will be credited in my account
It has been more than a week, i have called many times to them, they keep saying they have refunded my money back but i haven't got in my...

I have booked an oyo in airoli, oyo 36798 mumbai and booking id is pjka9127,

I did opt for an early checkin and had informed the property earlier.

1. The care taker was literally drunk and stinking alcohol morning at 6:30 am.
2. He was sleeping and had no idea of our arrival
3. He did demand only for cash payment and did say they dont accept anything other than cash
4. They start their breakfast...

I had booked a hotel at Mahabaleshwar Hotel Chinar Residency through OYO (ID:- ZKYF7032). The hotel manager denied the check in on the date while OYO person agreed to shift us to another place but he was not able to book any hotel or OYO property there. Currently my parents are at Mahabaleshwar and the issue has not been solved yet. They do not call back even after complaining neither they resolve the issue on call. Such a FRAUD they are....