OYO Rooms Complaints & Reviews

I have been complaining about my issue but it hasn't been solved yet. I am supposed to receive the refund amount in between 14 working business days but 14 days are already over. This is such an inconvenience and i want the matter to be handled with some seriousness or else it will be taken to higher grounds. The payment was done through my bank account ([protected])....

When I reached hotel they said there is no room in the hotel for you. I already did a booking in the morning. After so many conversation they provide me a dirty room, dirty badsheet, pillow cover. They property manager itself is saying the room is not good and there is a smell in the room. I did not stay in the hotel and I changed the hotel at the same time. Now the customer care is not listening to me. They are listening to the property...

The was OYO LIFE rooms in Shollingnallur. The Supervisor "Raj Mohan" said the security will be fully refunded to you after the month when we will leave the room. The supervisor misguided us with the refunded amount. We had paid Rs. 7000/- as the security charges. We already said to supervisor that we will stay for one month only. Everything was clear from first day. He said you should pay 7000 and fully amount will be refund. Now, when I...

How can a hotel be occupied after you guys confirm my booking that too a day prior to my check in and provided another which is no longer providing the oyo service. Its my sincere request from you guys kindly update your hotel list of jaipur as many of hotel are not accepting booking from your application. We faced a big issue you changed my stay fr one hotel to another hotel and other hotel also not accepting your booking my check in time...

Sir,
I have a made a booking through oyo to hotel raj palace oyo 16383 my booking id is ihda3796 at the time of booking i ask them to add my company gst no so that i can claim my stay from coming. They accepted the request and provided me the case id i. E., 22963443. But t the time they mailed me invoice there didnot mentioned the company gst no i. E., 24aaacs8577k1zv.
Now at the time of complaining them at there registered...

I mr anup kumar das a branch manager in state bank of india having registered mobile no is [protected], i was booked a room for one day with my self and family of 3 person in shree mandir palace at puri code no - oyo6332 from 11/11/2019 to 12/11/2019. When i reached at hotel at 11.15pm with my family and a baby hotel replied me room is not available due to some electrical problem than i contacted oyo assistant. But finally i was harassed by...

I was misinformed about the hotel services and after a long fight, oyorooms cofirmed that the start reference no (Fwqt8514 value of inr 4080 will be refunded via sms on 16th october within 7 days. I am yet to receive the credit.

Case id: 21836983

The refund has been confirmed by oyo room as wi; be processed within 7 days, the room was suppose to be an independent apartment with internet, however, what was provided...

Dear customer, your booking cxku6915 is confirmed. Booked on 15 th of october for 10th of november but hi anurag shukla, due to unavoidable circumstances, we need to change* your booking cxku6915 from oyo 62811 the kashi iconic guest house to another hotel. On 9th november late night provided me to very expensive hotel which i declined was given oyo 61742.. Booking update - dchn3214
Dear rakesh kumar shukla,
We have updated...

I had booked a oyo life property for my stay in noida sector 92 w/ property nod 485 in the month of july w/ rent 6499 and 6499 as security.
In the month of october due to some circumstances i had to put in a checkout request but it was later on delayed due to some reasons and i had to make a fresh booking.

Now this fresh booking was done at the same property with the same booking id but now the rates for property had...

My concern is regarding booking id is unvc0198, i booked a hotel through oyo on 2nd september and pay rs.4579 from google pay on[protected]. After that, i called that hotel on 21 september for some request and that hotel receptionist told me that the tie-up with oyo has been ended so they couldn't provide me a room.in the wake of this, i called oyo and told about this problem and they suggest me that you can cancel this booking and your amount...

We stayed in hotel krishna regency, bagdogra near siliguri (W. Est bengal) from 9th to 11th nov'19. This was booked through oyorooms. But the infrastructure and services promised were absent there was almost no service. There was no intercom to contact reception from room. Bell to call for service was not working. Despite complaint it was not repaired. This deficiency seems purposeful to discourage to call for room service which is highly...

I booked 3 rooms at hotel aavaas at puri for 3 nights in december '19. I booked those rooms on 23rd july. The confirmation email was generated. I arranged the train tickets, car hire, other arrangements all are done. Now they are telling me that my booking was cancelled due to some technical problem and i have to book freshly. The charges for the rooms are raised now 5 times.
1) how can they do this breach of trust?
2) aren't...

Very very bad experience. I book a hotel in chandigarh and pay complete payment online.. During check in hotel at reception they said that we have a problem with oyo since last month so we don't give room to you..
Then i talk to associate of oyo.. But they don't solve my problem. I face lots of problems because next day i had exam.. No refund given to me...
Very very disgusting experience.. Not recommend to book oyo at all......

Money got deducted twice via oyo, and on speaking with customer care in oyo, they mentioned it will be refunded in 7-14 working days which is not acceptable as if you are taking money out twice, you should be able to refund it within the same day. Highly disappointed with this and recommending people to not use the oyo app to make payments at all as they do this so many times....

I booked a room on oct 11
At ivory pearl hotel bangalore my booking id is fhoq8196 after booking i reached the hotel. They not letting me in they are saying only one person is allowed i said my friend is with me where he can go please let us in i already paid the amount through google pay after an 20 minutes argument they asked 500 rs extra for a person my whole rent price per day is 819rs but they asked 500 extra for a single person...

Hi,
I have booked the hotel (Price of rs. 661) at mahipalpur, gurugram and selected the option to pay at the hotel only.
In the time span of some hours, oyo has sent me sms that due to some unavoidable issues the hotel has been changed and shifted to some other one and you have to pay the same amount at the hotel.
After some hours later again, oyo sent sms to me saying that your hotel has been changed again and shifted...

I have booked a hotel room in oyo 41071 for my stay at tiruvannamalai, tamil nadu for 11 nov 2019 to 12 nov 2019 with booking id mcsg 5931 at least 20 days prior to the travelling date and paid the entire booking amount.

Now, today i. E. On 9 nov 2019 i got a call from oyo people asking me to shift to select another hotel from oyo as they could not accommodate me in the property which i have booked.

I call the...

Hello,

I had booked a hotel room at oyo flagship classic 35716 nagpur. I wanted to book a room for 9th nov 2019 to 10th nov 2019 but due to technical error or confusion, the booking got confirmed for 8th to 9th nov 2019.
I did not realise the mistake at that time. Today morning (9th nov 2019) when i was getting ready to check in to the hotel, i got a message stating your booking got cancelled as you did not check in...

I made a booking with id - aorl2314 on 11 september. On the same day i had to cancel the booking. I was assured that i will be getting the refund within 7-14 working days.
It has been 57 days but still no money has been refunded. I have provided oyo with everything they want, still it has not helped me.

The bank is not able to trace the refund....

Dear team,

Actually i book the room via oyo rooms booking by online and i pay the money using online banking, then i received the text from bank your account will be deduct the amount rs.1159/-. But when i reach the hotel rock rose at cochi they said here oyo booking is not available. So i cant stay there and again i spend the money for another hotel room. My payment is not refund from there. So i will attach the invoice into...