OYO Rooms Complaints & Reviews

Hi,

My bookind id (Pqev7325). I booked my stay for myself and my friends (3 adults) in hotel mars (Jew st, padma junction, shenoys, kochi, kerala 682035), from 12th till 15th november 2019 (3 days) stay.

I have paid my money online (Rs.5393) well before my travel. I promised from oyo that there will be complimentary breakfast for 3 o[censored]s on 3 days.

But the hotel said no breakfast, which would affect food expenses for 3 o[censored]s for 3 days.

We raised this compliant to oyo customer care. Where i experienced the worst cutomer service.

First i spoke with a customer care executive named simran (He said his name is simran) and i raised this complaint, he didnt responded properly and he cut the call.

Then i spoke with another customer care executive named komal, and i raised this complaint, she didnt responded properly and she cut the call.

Then again i spoke with another customer care executive named pooja, and i raised this complaint, she didnt responded properly and she cut the call.

Then again i spoke with another customer care executive named van (Yes! He said his name is van), and i raised this complaint, he didnt responded properly and he cut the call.

Oyo looted my money and they are unable to provide what they promised. The customer care didnt care even to file a compliant of a customer.

Everytime when i called, the cutomer care executives of oyo responded as if that my complaint was unknown to them. The compliant was stored in their server, they were just pretending as if there is no mistake from their side.

Is this how you guys treated your customer?
Is this how you guys loot the money of customers?
Is this how you people take a compliant of customer?
Is this how you guys react to your customers' troubles?

I have been complaining about my issue but it hasn't been solved yet. I am supposed to receive the refund amount in between 14 working business days but 14 days are already over. This is such an inconvenience and i want the matter to be handled with some seriousness or else it will be taken to higher grounds. The payment was done through my bank account ([protected]).

When I reached hotel they said there is no room in the hotel for you. I already did a booking in the morning. After so many conversation they provide me a dirty room, dirty badsheet, pillow cover. They property manager itself is saying the room is not good and there is a smell in the room. I did not stay in the hotel and I changed the hotel at the same time. Now the customer care is not listening to me. They are listening to the property manager and they are telling lie. They did not having any bills for checkout, and checkout signature.

The was OYO LIFE rooms in Shollingnallur. The Supervisor "Raj Mohan" said the security will be fully refunded to you after the month when we will leave the room. The supervisor misguided us with the refunded amount. We had paid Rs. 7000/- as the security charges. We already said to supervisor that we will stay for one month only. Everything was clear from first day. He said you should pay 7000 and fully amount will be refund. Now, when I got bill and refund from OYO LIFE. it was Rs. 5111/-. and they had subtracted some charges that wasn't clear before payment and we are unaware of. Please look into this matter. In this way they take Rs. 2000/- from everyone's account. This practice should be shut down.

How can a hotel be occupied after you guys confirm my booking that too a day prior to my check in and provided another which is no longer providing the oyo service. Its my sincere request from you guys kindly update your hotel list of jaipur as many of hotel are not accepting booking from your application. We faced a big issue you changed my stay fr one hotel to another hotel and other hotel also not accepting your booking my check in time was 12.00 but due to you guys i have to check in at 1.00 that too without oyo app directly from hotel reception as they no longer provide oyo services.
My booking id was
Owpn6953 in which you changed the hotel
Other where oyo service not provided are itof6342 and xbvc9342 hotel green lagoon and last booking id where they not accepted also is mypc0817
These all booking were made for single day. Can you imagine i have to make so many just to stay for a day and still your call operator are soo rude and unhelpful
Please update your list so near future we don't face same issue again.
Your service are decreasing day by day.

Sir,
I have a made a booking through oyo to hotel raj palace oyo 16383 my booking id is ihda3796 at the time of booking i ask them to add my company gst no so that i can claim my stay from coming. They accepted the request and provided me the case id i. E., 22963443. But t the time they mailed me invoice there didnot mentioned the company gst no i. E., 24aaacs8577k1zv.
Now at the time of complaining them at there registered complaint they keep sending the old invoice and beating around the bush asking me for new booking even not listensing to what my query is?

I mr anup kumar das a branch manager in state bank of india having registered mobile no is [protected], i was booked a room for one day with my self and family of 3 person in shree mandir palace at puri code no - oyo6332 from 11/11/2019 to 12/11/2019. When i reached at hotel at 11.15pm with my family and a baby hotel replied me room is not available due to some electrical problem than i contacted oyo assistant. But finally i was harassed by oyo at midnight with my family. This my bad experience with you and it's my bad luck that i trust you. This massage allso sent to consumer farum so that all should know the service and commitment who's you given to me.

I was misinformed about the hotel services and after a long fight, oyorooms cofirmed that the start reference no (Fwqt8514 value of inr 4080 will be refunded via sms on 16th october within 7 days. I am yet to receive the credit.

Case id: 21836983

The refund has been confirmed by oyo room as wi; be processed within 7 days, the room was suppose to be an independent apartment with internet, however, what was provided was a shared room with washroom outside and with no internet in the complex.

Dear customer, your booking cxku6915 is confirmed. Booked on 15 th of october for 10th of november but hi anurag shukla, due to unavoidable circumstances, we need to change* your booking cxku6915 from oyo 62811 the kashi iconic guest house to another hotel. On 9th november late night provided me to very expensive hotel which i declined was given oyo 61742.. Booking update - dchn3214
Dear rakesh kumar shukla,
We have updated your booking at flagship 39735 kewal palace hyderabad gatecheck-in: 10th nov, 12 pm onwards
Check-out: 12th nov till 11 am
No. Of rooms: 1
2 adults
Hotel name: kewal palace
Address: 42, kewal complex near, hyderabad gate, susuwahi, varanasi, uttar pradesh, varanasi.. It was so far away in city that we senior citizen had to face difficulties were misguided by customer assistant.. I regret that i used oyo services.

I had booked a oyo life property for my stay in noida sector 92 w/ property nod 485 in the month of july w/ rent 6499 and 6499 as security.
In the month of october due to some circumstances i had to put in a checkout request but it was later on delayed due to some reasons and i had to make a fresh booking.

Now this fresh booking was done at the same property with the same booking id but now the rates for property had been reduced to 4999/-

In the month of november we were given a notice by oyo life that the property is being shut down due to operational issues and we were further conveyed by operation manager/property supervisor that the full amount would be refunded, deducting the extended stay days as applicable (Which was pretty much understood).\

Now. I have received the refund yesterday which happens to be rs. 2347/-
Since, i had stayed till 4th nov the calculations should be like this!

Payment for 4 days: rs. 4999/30*4= rs. 667
And the refund amount should have been rs. 4332/-

My concern is regarding booking id is unvc0198, i booked a hotel through oyo on 2nd september and pay rs.4579 from google pay on[protected]. After that, i called that hotel on 21 september for some request and that hotel receptionist told me that the tie-up with oyo has been ended so they couldn't provide me a room.in the wake of this, i called oyo and told about this problem and they suggest me that you can cancel this booking and your amount will be refunded within 7-14 days in the same mode of transaction. I also got a whatsapp message about my refund. After 15 days i didn't get any amount from oyo, during 15 days i called oyo 2-3 times and told him about my concern.
After that, i talked to one of the oyo executives and told him about all this and he said: "if you didn't get your refund i going to provide a mail, open that link and fill your bank details." i filled and replied to respective oyo's mail. After all this, i didn't get any amount then i called oyo again and they said the refund is initiated from his side please contact your bank. I visited my home branch and gave an application regarding this and the bank manager said only oyo will help you out. After this, i also talked to google pay customer care he also replied the same. Oyo also provided me a transaction id but its not useful for me. This is the transaction id oyo provided me: m1csaicxpmydq7zb17xakys5

We stayed in hotel krishna regency, bagdogra near siliguri (W. Est bengal) from 9th to 11th nov'19. This was booked through oyorooms. But the infrastructure and services promised were absent there was almost no service. There was no intercom to contact reception from room. Bell to call for service was not working. Despite complaint it was not repaired. This deficiency seems purposeful to discourage to call for room service which is highly objectionable. Oyorooms company should be liable for enrolling such inefficient and hotels with poor infrsructure giving false details.

I booked 3 rooms at hotel aavaas at puri for 3 nights in december '19. I booked those rooms on 23rd july. The confirmation email was generated. I arranged the train tickets, car hire, other arrangements all are done. Now they are telling me that my booking was cancelled due to some technical problem and i have to book freshly. The charges for the rooms are raised now 5 times.
1) how can they do this breach of trust?
2) aren't they supposed to offer me a substitute staying option before cancellation?
3) why i should suffer for the internal problems of oyo?

Very very bad experience. I book a hotel in chandigarh and pay complete payment online.. During check in hotel at reception they said that we have a problem with oyo since last month so we don't give room to you..
Then i talk to associate of oyo.. But they don't solve my problem. I face lots of problems because next day i had exam.. No refund given to me...
Very very disgusting experience.. Not recommend to book oyo at all...

Money got deducted twice via oyo, and on speaking with customer care in oyo, they mentioned it will be refunded in 7-14 working days which is not acceptable as if you are taking money out twice, you should be able to refund it within the same day. Highly disappointed with this and recommending people to not use the oyo app to make payments at all as they do this so many times.

I booked a room on oct 11
At ivory pearl hotel bangalore my booking id is fhoq8196 after booking i reached the hotel. They not letting me in they are saying only one person is allowed i said my friend is with me where he can go please let us in i already paid the amount through google pay after an 20 minutes argument they asked 500 rs extra for a person my whole rent price per day is 819rs but they asked 500 extra for a single person at the moment i cancelled the room. I didn't get the refund amount at the time the apps says it will take 7 to 14 days to credit in my account that whole night me and my friend slept in the railway station platform. It's been a month still the refund amount not credited into my account whenever i call the oyo customer care they saying it's initiated it will credit but i didn't get any amount till now. Had a worst experience in my life go through by online booking i never book any room in oyo in my lifetime. You guys made my day awful

Hi,
I have booked the hotel (Price of rs. 661) at mahipalpur, gurugram and selected the option to pay at the hotel only.
In the time span of some hours, oyo has sent me sms that due to some unavoidable issues the hotel has been changed and shifted to some other one and you have to pay the same amount at the hotel.
After some hours later again, oyo sent sms to me saying that your hotel has been changed again and shifted to hotel tanish palace (With higher price) in mahipalpur itself.
After traveling to a long distance, i went to the hotel tanish palace. They said the hotel is full so please go to another hotel (Which is hotel delhi airport), which is the worst hotel i have seen in my life.
I said to the hotel staff i don't want any change. They said this is the only hotel free with rooms.
I tried to talk oyo customer care executive two times, but they also make the user mad.
They are running a hotel booking service but they don't even have good service to resolve the user's issues. I got fed up with the oyo rooms service.
So, my request to all users & travelers, please don't use their service.

I have booked a hotel room in oyo 41071 for my stay at tiruvannamalai, tamil nadu for 11 nov 2019 to 12 nov 2019 with booking id mcsg 5931 at least 20 days prior to the travelling date and paid the entire booking amount.

Now, today i. E. On 9 nov 2019 i got a call from oyo people asking me to shift to select another hotel from oyo as they could not accommodate me in the property which i have booked.

I call the customer support regarding the same and, to my surprise they didn't have any information regarding the call i got from them asking me to change my hotel. And they advised me to call the hotel and check with them, what's the issue and get back to the support team again with the response. But i feel it's their duty to check out what the issue is.

Anyway, as i don't want my program to be messed up, i did the same what they advised. I called the hotel and i was told that they are currently not in contract with oyo so that they could not honor my booking.

I called the oyo customer support again and explained the issue again write from the beginning. And, after explaining the issue to them, they offered me to shift to a property which is about 40 kms from the current one or they can simply cancel my booking and refund me the amount which can be received by me with in 14 days.

So, i totally got messed up, as i already know that 11 nov is a festival day in tiruvannamalai town and the hotels will be filling faster. That is why i made the booking well in advance and paid for the same.

And, i asked the oyo people, at least they can provide the transportation from the alternative hotel to the town of tiruvannamalai as it is 40 kms far from the town and as i new to tamil nadu, i can not manage to commute with in. They denied that rudely and choose my from only two options either to shift for a different property which is 40kms away or refund. That's it. And, i denied either of their offers. And i said i would like to move the matter to consumer court, for which they said, "well you can do whatever you could do".

So i asked them to mail the same conversation in the written form. And, the executive said okay for that and disconnected the call.

After the call, i got a mail saying that as i choose to cancel the booking, they will initiate the refund after checking the matter with their ground team.

And, i also got a call from oyo and the same conversation happened. And i was asked to hold the line for a few minutes as they check the matter. After a few minutes of wait, i was told that they are initiating the refund as i choose to and for the same to processed, they got clearance from the ground team when i was on hold.

I was very upset with oyo as my entire program got upset.

And, at this point of time, it was left to me to find another hotel in the town for my visit. As it is a festival day, i got no hotels. Finally i managed to find a small hotel for which i was asked to pay about 4000 for a night. As it is a festival day and i got no alternatives i had to burn my pockets for no mistake if mine.

This is what i experienced with oyo. It is the worst ever hotel platform in my experience. Sooner or later, it will be shutter down, as no one can fool the customers for longer periods with this kind of behavior.

Hello,

I had booked a hotel room at oyo flagship classic 35716 nagpur. I wanted to book a room for 9th nov 2019 to 10th nov 2019 but due to technical error or confusion, the booking got confirmed for 8th to 9th nov 2019.
I did not realise the mistake at that time. Today morning (9th nov 2019) when i was getting ready to check in to the hotel, i got a message stating your booking got cancelled as you did not check in to the hotel, although the booking got cancelled but i did not receive my refund of 673 rupees which i paid for the booking. I called up the customer care support and she informed me about this error and she took my complaint about a refund.
After some time i got a call from customer support and the lady on the call said there will not be any refund as i did not check-in.
This is completely unacceptable that i am not going to get my refund, i am a regular customer in oyo hotels and i visit almost every week but still i am facing this kind of issue.
I understand that there is my mistake too that i did not check the date but at least you guys can refund me the money so that i can book another hotel.
I hope you can help me with this.
Regards
Rahul dwivedi

I made a booking with id - aorl2314 on 11 september. On the same day i had to cancel the booking. I was assured that i will be getting the refund within 7-14 working days.
It has been 57 days but still no money has been refunded. I have provided oyo with everything they want, still it has not helped me.

The bank is not able to trace the refund.