OYO Rooms Complaints & Reviews

My booking i'd ginx4792 and i have done the full amount of payment and my parents are standing there at the hotel for nearabout 4 hours from past 11:00 pm and now it is nearabout 2:00 am. The hotel is saying we are not having any ties with oyo. I am really very dissatisfied with your customer service like it is very much pathetic. Nearabout 20 times i have talked to customer care and they are saying the same thing you will get a call from...

Id-ehka4793
Clearly cheating their customers!
Made a booking of ₹2503 at silverkey executive stay through the app but when i reached the site it was a complete chaos.
The hotel is in a shady lane with stagnant water in the entire lane.
Nonetheless the room was very dirty, there was a foul smell in the room.
When i opened the window for fresh air all i got was garbage smell in the room.
The food...

Sir,
I have booked a room in oyo life 851 on 20the september 2019. The booking was made for a certain room which was not alloted to me after making payment.
The payment was made in regards to me and my friend shifting in the same room.

After making payment the manager at oyo life 851 made a mistake and alloted me a different room.

When asked about the matter the manager, aditya katraj, told me...

Hi,
Find attached booking image it was 20 days before this was my booking hduw7328 booking for 5th oct 5 rooms (5 family), one day before (4th oct evening 4.30pm) hotel person called me and told rooms are not available and cancel your booking. After that i called oyo customer care almost 20-25 times but nobody supported till mid night i was struggling to get the confirmed room.
Next day morning (5th oct when i want to check...

Ask someone record my complaint it runs more than 350 characters. We hire rooms from oyo for comfortable stay away from home and not for getting subjected to torture forcing us premature vacation after full payment. Oyo must maintain it's reputation. My guest who checked in at 9.00 am after a promised no early check in charges was hindu priest from andra pradesh with little knowledge of hindi or english. The staff asked him deposit 1000/-...

Oyo is such a company where you are not reliable to tour your vacation or tour for official purpose. I have faced such issues where i have spend enough travel expenses for the rejection of oyo property from one to another. Those hotels were least bothered for their customers and oyo people have no results to sort the things. I have mentioned few hotel names which are marked as oyo property but exactly not, as claimed by hotel. 1. Hotel heritage,...

Dear sir/ madam,

I hope you are well. I am writing to make a complaint regarding your oyo diamond residency 11529. We had booked 2 nights at this hotel and were quoted 1095 rps including all taxes and breakfast. I couldn't believe how fortunate i was to find such a great deal. However, my excitement was short lived. I arrived all smiles and luggage when a very rude middle aged man slammed down a piece of paper which informed...

I booked room from oyo (Booking id: vqdc2457) at least one month prior and booking was confirmed, but when we reached the hotel, they refused the check in and demanded the additional charges.

Horrible service/support from oyo, due to which we we lost our money and time and were clueless and frustrated in an strange city.

My sincere suggestion to the people out there is "don't go with oyo if you dont want to ruin...

My booking id is voum6983. Where i booked the hotel @ rg residency bangalore. I paid through phone pe. Its 625 rs. Bt the hotel people said i need to pay 200 rs extra as a difference amount.in my other app there is no more charges if i pay through online. Then i cancel the booking. Bt when i call to the customer care people they refuse to refund the cancellation amount. The condition is o need to book the hotel again and after payments only...

1. The booking id QXTP3591- I had an issue with the hotel not checking my parents in. Please keep in mind they are senior citizens and they were "harassed". Unfortunately, when i called the hotel- they said that there was an issue with the hotel so "transferred" my parents to another hotel within the property apparently and they didn't inform me and said it was OYOs responsibility. Well, i just had gotten one call from Oyo to ask what time...

I booked oyo in hyderabad on sep 12-14 in gokul guest house hyderabad. On 11th sep 11.50 midnight i got a message that the owner of the hotei denied the booking so the stay is not confirmed. So i contact oyo manager one mr surajkumar over phone and he regretted the inconvenience caused and assured me full refund of my booking amount. But to my great surprise only half amount refunded as considered it as a cancellation. So it is requested...

1) Booking ID:- WNEH8523 2) BOOKING ID: LJMK2083. I booked 3 room in Eligant Stay and I already Paid for 2 room amount but when i went in the same hotel, Hotel name was different as SHAN PALACE..I also clicked Photo of that hotel and uploaded in the same complaint in uploading option.
At that time i was be with my family so did not check in in that Hotel

Now I have to contentiously following up with OYO 10 to 11 time...

SPOT ON 47473 Pai Comforts Lodging.
Booking ID : ETSX2095. for 2 Rooms. 1 Night, Total Cost : 2598, Paid: 1299.
Confirmed Booking. Balance at Hotel to be paid.
Booked on : Saturday 05.10.2019, Booked for Monday 7.10.19 to tuesday 8.10.19.

Lodge Denied Booking and stay, saying They closed Agreement with OYO 2 Months ago.
OYO did not attend the issue, did not arrange the Rooms,
Due to this...

Please escalate this matter to the highest authority.

Booking id- MGPI4858

Booked for oct 5 and oct 6 nights.

I had booked a room on single occupancy in Oyo 12754 Hotel the best Mahipalpur for 2 nights. The rooms were shown highly cleaned and hygienic in oyo app. However the room that I was given was so dirty, unhygienic and stinky. Bedsheet and pillow covers were so dirty it seemed those were...

I booked a room for three persons. At the time of booking it was showing 1040, but after reaching there the hotel authority was asking me to cancel the booking and book the hotel in higher price. Then i contacted to oyo customer care service. They asked me about my problem and keep forwarding my call. But at the end they haven't gave any assistance for this issue....

Worse experience ever never ever again i will go oyo
I have traveled around the world just visited india and needed to go to mumbai for religious purpose
What i found is their customer service is worse customer service you can find the staff is ridiculously unhelpful and arrogant i don’t think they will last long well i hope they go & someone better take their place

I paid full payment while booking hotel...

I had been staying in oyo life 23154 marunji against the booking id 10702. At the time of joining oyo life, it was clearly told that their is no common area maintenance charge (Cam), but after 3 months, we got the receipt including cam charge of rs.290. This was unethical practice done by oyo life and it was against the policy. No one has the explanation why it has been increased. Just increased, and you have to pay within 5th day of the...

I had booked a hotel in kalka ji where i forced to live in a servant type apartment or either leave the property. Treated me very badly and even the oyo helpline put my calls on hold for hours. At the very next day oyo team promised me not to put a complaint so they will provide me a compensation for the future booking. But now when i am making a booking they are denying everything.
As a customer i had lost faith in the hospitality...

I booked oyo total holiday package, they give us a very dirty rooms, after so much discussion over phone they were ready to give me refund of one day stay only as i booked rooms for 2 days.
They maild me that i will get refund in 7-14 days,
Bt now its almost 22 days now, i didnt recive any refund amount,
Helpline number keeps me waiting on calls for hours.
No one is awsering on mail.

I have...

Respected sir/madam,
This is sachin vasant mahajan from surat. On 09/09/2019 i have transferred rs.10000 to oyo hotel's yes bank account (E collect account) through i cash card wallet & cards. But they are not confirming me the payment receipt. They (Oyo total holidays) said payment not credited to their account yet. Below i have given imps reference number and also attached the receipt of payment.

Imps reference...