OYO Rooms Complaints & Reviews

Oyo 37481 sumangali residency in trichy. I was booked the residency in friday (19.7.2019).1 room 2 adult. We are went to the residency. And i asked the manager to give my room. And he is said "your age not applicable to stay in here hotel.in this hotel age limit is 21. So i dont gave room. So you will get out my residency". But in your oyo app age limit is 18. Our age is 19 and 18. This is your mistake. So i want my money please sir. I am waiting for your reply.
Thank you

Subject: re: booking cancelled - oyo 16792 bidhan plaza, booking no. Yvwd0945
Dear oyo,

This is very unfortunate and it was my 1st booking with you. You took the
Full amount but the hotel is not ready to give me room saving they have
Canceled the contract with you as you don't pay them.
Now tell me why should you deduct my money because of your own fault?
I tried several time to contact you over the phone but you are not
Reachable.
So want my full refund.

Thanks & regards,
Arindam bhattacharya
Mob-[protected]

I have booked om shanti guest house on 19.7.2019 through debit card during my visit at kolkata. On reaching hotel i asked them to give me the room as per facilities. They said that they have no room left, and ask them to cancell my booking or pay more. I cancelled my order but ask for refund, but i didn't get it till now. Please kindly refund my booking amount. I feel that i have made mistakes by booking the hotel through oyo.

Booking id :uola9725
It has been a month since oyo initiated my refund but yet not credited. I have contacted them more than 40 times most of the time call is disconnected or kept on hold.
Oyo happens to be one of the biggest hotel chains in asia and this is the service they provide
"we have initiated a refund of amount inr 756.0 against booking id: uola9725. You will shortly receive a confirmation on the status of the refund"

The above message was received on 21st june and it has been 30 days, they reject my call if i call from another number they ask me the booking id and again dissconnects my call. I am tired of asking my own money from them you can keep the money and i will never use oyo or suggest anyone.

Hello Oyo Team,
I am having a my life's worst experience with Oyo.
1st- I booked Oyo rooms through goibibo, but don't now why Oyo didn't receive my booking. I got no help from support team of Oyo and ibibo.

2nd- I booked from Oyo app and when I reached there, hotel.didnt have my booking and even they didn't have any empty room. I called Oyo and my call was kept on hold for 30mins. Again I called and another hotel was given another hotel and I paid online 2850. I all this issue I checked in at 6pm around.

3rd- When I reached the hotel, I was informed there is no breakfast included but the room I booked included breakfast. After that the room given to me was on 5th floor and was not good as shown on pics. Then also we were ok but after sometime power cut happened and the lift stopped working. My father is having knee problem and he had to climb 5 floors. The hotel is undergoing some renovation and this will be happening as informed by the hotel ppl.

4th and the most important- I called Oyo for more then 10 times and every time I called I explained the whole thing and before getting the issue resolved the call was getting disconnected. I kept asking that can I get a call back if the call is getting disconnected, but I received no call from Oyo. Among them my 1st call landed to a agent named Rahul, he was very rude and was not ready to listen I told him everything he said " you booked through goibibo, contact goibibo, why you are telling us and wasting time". I have never heard anyone talk like this.

5th- I got call from a so called guest relations manager. After listening to all the problem he said "We will take it as a feedback and in future you won't face any issue. His name is Surojit Roy.

I mean what a great solution for whatever I faced.

Oyo support is becoming worst day by day. Just making money not relationship.

Booking ID: JZQU4621

I booked a room at oyo 29864 pearl inn on 7 july 2019 and also paid ₹470 online to oyo for booking. When i reached that hotel the owner denied my check-in. When i told him that i already paid online then he said talk to oyo and get refund. So i called oyo then they told me that your escalation is generated and you will get your money back. But now its 21 july 2019 still i don't get my money back. Please help me in getting my refund.

I have booked royal residency mohali on 20.7.2019 through credit card during my visit at max hospital. On reaching hotel i requested them to give me room at ground or ist floor due to knee problem of my wife but they misbehaved which lead to cancellation on the spot. Kindly help me or refund my booking amount. I feel that i have made mistakes by booking the hotel through oyo.

I have booked oyo and also done payment in advance but when i reach hotel they denied to give me a room saying that all rooms are full and when i contact to oyo customer care they said your booking is confirmed so i connect with oyo customer care executive to hotel manager, so hotel manager also denied to oyo customer care executive to give room, and then oyo executive saying i will arrange booking in another hotel for you which is 15 km far from that place so i said ok so arrange, but when i reach that hotel to take a cab and spend 200 rs then that hotel manager saying there is no electricity so we are not able to give you a room and then i again call to oyo help centre but when my call connects then executive disconnected my call and right now i am help less, i need my compensation of rs 2000 which i spend and waste my time an undergo a very difficult situation in summer. #oyo #cheater
Hi sahil pasrija

Oyo 26610 royal town, booking id - kzax9327. - this is first hotel which i booked and done advance payment of rs 1201

Hi sahil pasrija, booking id: akwn9024 is on hold. Please pay 1216 within the next 2 hours to confirm or booking will be cancelled. Pay now (https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingid=akwn9024...⇄ this is second hotel which that oyo executive booked

You are doing harassment
Today 15 days over i haven't received any refund or compensation yet, i have mailed this issue so many times and when today i call on your customer support no. They saying we are connecting with you to our senior and put call on hold for 30-40 minutes and then disconnected the call,

Totally harassment

Ritesh agarwal please help your customers and stop this scam which is done by your customers support team. Your team is doing harassment with your customers. Please help
@riteshagar
@oyorooms

I have booked oyo 45246 saffron guest house in ranchi against booking id dciv5764 and yjht6435. After 1 week when i called hotel to check about it. He is not ready to acknowledge my booking and telling oyo will shift me to other property.
I was never informed from oyo about this and my booking is still confirmed on oyo app.
When i am asking oyo to shift me in a better or equivalent hotel in same area they are charging me, as maximum hotels are either booked or increased their prices.
They are ready to shift me in a hotel which is not acceptable to me as hotel does not rating or reviews.

It is not my fault, once the booking is confirmed it is my right on the reservation.
And i should not be shifted to any random property without my consent.

When hotel is booked for family we see many things apart from price, locality, type comfort etc. If shifting is done without consent these factors will not be considered.

Regards
Vijeta

Dear sir /madam
I booked oyo 29857 hotel ambika international with oyo booking id no - eqft6748 on dated 08th july as i reached the hotel the property manager refused to accept the booking and said our contract with oyo has been ended. We try to reached out oyo customer care also with complain no[protected] they didn't solve the problem and cut the pby saying that we ll back to you after some time after some time we again reached to customer care with complain no[protected]. But i find the same answer as earlier call and didn't resolve my problem. After 2hrs of intolerant waiting we booked another hotel as the situation become unpleasant. I further contact to oyo regarding refund and return status they mail me also that your refund has been initiated and till now i didnt get my refund. Please listen to complain we faced very much problem due to this ignorance of oyo. We booked further new hotel as i get to know that oyo will not help us.
There for i request you to please look up the matter seriously

Oyo's online payment option is a crap. Never ever go with this option always pay at property. I raised complaint against booking id - zpht7910, after a month they resolved the issue and said, "the amount will be refunded shortly". Whenever i call to the customer portal, they simply transfer the call to higher department and put you on hold for 30-40 minutes. When i send mails, all replies come saying, "you will get a link to fill your bank account details to receive the refund". Luckily i received once, but nothing happens thereafter. It has been more than 3 months and yet no refunds.

Dear mr. Jitendra,

Thank you for the assistance.

Frustrating and pathetic experience with oyo.
Useless oyo management.

I was booked oyo rooms couple of times but failed in providing rooms. I was roamed the complete night just bacause of blody oyo. My booking no four3841.

I had been for check in on firstly booked property but the property personal said all rooms are full. I had shifted to near by hotel by uaing oyo assist & the same experience with another property personal.

Customer care is not ready to support in providing room.

Oyo has to repay my time and money.

Frustrating oyo.
Useless in booking hotels through oyo.

I strongly suggest my friends colleagues and family not to choose oyo for hotel booking.

I never ever use oyo from now onwards.

Soon, the bad days starts for oyo if it maintains in the same way.

Regards,
Prabhakar j

I booked an room on dated 22.05.2019 which booking id is - wsap1489 @ novus guest house through online payment.
But when i go to check in at hotel, they said me that, there is a legal & koney problem with oyo & hotel. That's why, they cant accept online payment as well as oyo booking.
But the main thing is when i called oyo customer care they ignored me.
After a long time one of their representative told me that an refund will assign into my name & it will be credited within 07 days. After that it almost 3 month gone till now that money not credit into my account.
Whenever i call to customer care, every time all if them told me that the deducted amount will credit within 07 days.
I want to ask that, is it oyo take care of their customer?
Is it oyo services?
Really disgusting. I just fedup with it.

If you do not want to refund my deducted amount, kindly told me.
Why are you rolling me round & round?

Thanking you
Rubal chakraborty

Oyo is very fraud company. My booking date was 8 july 2019 and oyo teams itself cancelled my booking informing that the amount you had paid will get refund and now they refuse from their words and informing that you will get refund of the same. My registered mobile number is [protected].

As per the policy of oyo, oyo does not refund the amount. Its means that team of oyo is a fraud they use to inform for refund first and then they inform that amount will not be returned.

My request to all the people who are reading my complain please be carefull at the time of booking or preffer any other app like goibibo because the teams does not fulfill their commitment.

I have booked for a package few days back through oyo. Package id: th-kacl0712.
The package was agreed at 15000. After paying an initial booking amount they started asking me for a quotation from other companies which should depict a lower price. I informed them that i don't have any quotation over the email and i had a discussion over the phone call with other service providers.
Now they have started asking me a price of 20000. When i asked for a refund since this was not the agreed price in the beginning they have completed denied saying this was a non refundable amount.
My question is if you wanted a quotation from some other company you should have asked before sharing me the final price. Or at least before paying the initial booking amount.

I am planning to go to the consumer court since i have all these conversations documented over the email

Refer booking id qpdh7531. My phone number is [protected]. Name - sunil edward. I booked hotel ya ali at kazhakkoottam, trivandrum (30/06/2019 to 01/07/2019) effected payment in advance. When i reached with family, after entering my name and address at their book, they told that there is no valid booking in my name. My name was appearing in their system just two minutes back, but now it seems as cancelled. They offered me another room for an higher amount. They took us to their room and insisted to stay in the room so that they can make another booking at higher rate. But i refused and deleted my name in their register clearly specifying that oyo rooms has cancelled my room. I tried to contact the oyo representative over telephone. But was in vain. I and my family tried to contact the representative of oyo and i got them on line at 1.30 pm from my wife's telephone. I narrated the issue. They assured to contact me shortly. They didn't. Finally i took another oyo hotel at trivandrum. Next day i narrated all the issue to the oyo officials. After few hours the oyo officials contacted me and assured me that they have initiated my refund and will receive it within 15 days. After 20 days i contacted them and now they replies that they cannot refund the amount since i occupied a room in that hotel for 5 minutes. Please take necessary action to get my refund.

I am santosh kharabi from chakan pune. I was tried to book room for 3 nights in capital o 2377 hotel residency, mahabaleshwar. Your website is also accepted my online payment rs.3265/-, but unfortunately there are not available any rooms actual. So, after that i geet one email from oyo like;

Booking not confirmed
Booking id: ehac5918 | booking date: 19 jul
Hey santosh kharabi,

We have received your payment for booking : ehac5918 but unfortunately, there are no available rooms at your selected property capital o 2377 hotel residency, mahabaleshwar. Please connect with us on [protected] and we will help you find another property. We apologise for the inconvenience.

Note: please do not reply to this email. It has been sent from an email account that is not monitored. If you have any issues related to your booking, please call us at [protected] you can also raise a ticket on support. Oyorooms.com*

After received your email, i had contacted 2times on your customer care number [protected], but they discussed very wrongly & also they were not able to sort out my issues about refund my payment. Mr. Deepak is also talking me about your fraud company policy like; tk00634944 tushar kannojia_634944_tm
16:42 (18 minutes ago)
To me

Hi santosh

Greetings from oyo!!
It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - guest request/enquiries : booking cancellation

Resolution provided - as per our telephonic conversation your amount will be credited within 7-14 business days in the same source as you denied for shifting. For further assistance you can call us at [protected]

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the oyo promise in the future. You can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by using oyo assist on the oyo app.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.
Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.
Your feedback is extremely important for us.
Thanks & regards,
Tushar
Guest experience manager, oyo*

So, my question is why i have to wait for my refund amount???

If you dont have any room availability, then why you deducted or accepted payment from my account???

If i dont get my refund amount in today, then i will to register complaint on your organisation & your md policy.

Thanks & regards,

Santosh kharabi

I made payment twice while booking a room eventually ended up booking 2 rooms by mistake. Immediately called oyo helpline, also informed the hotel staff and cancelled the duplicate booking but did not receive refund. I have been waiting for 1 month now, called the customer service multiple times but it was of now use.

I would have spoken to at least 15 different people, called them 50+ times but they are least bothered. Every time when i asked for manager they denied and also disconnected the call several times.

When i check my app, it says refund cannot be processed as per policy which is a joke, its a duplicate booking due to multiple transactions and was not booked intentionally. Can someone help me here? Oyo customer service is full of illiterate, useless and filthy people.

I am aamir khan i booked a oyo rooms in mumbai oyo 7407 hotel blue sea in 17th july. The room is too small or walles are damaged sillings are damaged bathroom are not clean as compared to oyo rooms. Smelly bed sheet and price is 1607 rs. Asking so many times for water then given by staff very disappointed with oyo room of these hotel as compare to price which i given.

I booked oyo 16391 on 18 july 2019 at 01:08 am.
At that time app was showing the amount of 746rs only but when i reached at the hotel the app and hotel staff both were showing the anount of 1503rs so i paid 1500rs to the hotel.
And after that i checked the bill of oyo in that bill they included my lunch and dinner which was not added by me..
So i called oyo help line num [protected]

And i told them my concern therefore oyo calling executive cancelled my lunch and dinner plan.
So now app is showing the amount of 746rs after cancellation meal plan. But hotel staff is not being ready to refund my extra balance which is 754rs and oyo customer care num is also has been blocked for me when i told my concern for many timee. So at this time oyo is also not helping me.
My contact is [protected]