OYO Rooms Complaints & Reviews

I booked my hotel on 27/06/2019 for hotel privya for amt 12565 at checkin they updated amount 14130 and i checked as i had no other booking or option. When i inquired they said booking was autoupdated to 14130. How can u update booking without informing or asking me. I havent recvd any mail. Today they are sending mail telling we sent on 01/07/2019

I have requested several times for gst bill of my stay however till date no bill have been provided. I have provided all the details however no resolution have been given to me.
I have been calling them and emailing them on regular basis, i have provided all the necessary information required to get a gst bill. As per the law i am entitled to get the gst bill.
They either say get from hotel or say we will provide you.
Please help me to get gst bill for my stay
Thanks

Oyo service is not good because yesterday i call of toll-free number 4time all time she cut my call behavior is also very different 3rd time oyo take extra money oyo show 1st time room price is 2221 but check out time i pay 2603 2nd time room price show of oyo app 537 i pay 633 4th last booking room is very darty i call toll free number but no any response that day full night electricity is also not coming i put 6 msg of assistance full night not help after that i am taking other guest house so that's way oyo is the bad experience and good thing is assistance said that day i am sleeping let see morning so tell me how use oyo?

Date - 10/06/2019
Mobile - [protected] / [protected]
Request - to refund my money back.

@oyorooms
Worst experience at oyo rooms & from oyo support team.

Booked hotel for 9 people and 3 rooms. Each room should have 1 double bed and 1 single bed as mention in the website of oyo rooms. And when we reach the oyo hotel the rooms provided to us were very small and hardly 6 people can stay.

Raised complaint to oyo support but no response. I asked them to refund the money but still no response. No escalation matrix to reach out to higher management. If you can't provide a good service then please don't commit or don't make others fool. When we asked the manager in the hotel and the customer care people, they didn't respond to us. We mailed and called customer care but no response. Kept us waiting for more than 4-5 hours in reception. When we asked the manager that we have booked 3 rooms for 9 people, he responded that first come first serve. Ver bad experience.

Please refund my money back. Inform them that i have 6 senior citizens, please help and support but still oyo support them didn't even bother to respond. #worstservice #badmanagement #oyorooms

I booked a hotel in crystal inn and i want to meet a closest guest of mine but hotel receptionist prohibited the entry of my guest in my room if i don't have any problem then what's the issue with hotel receptionist and i know dat there is no rule in oyo that you don't meet wid your guest in hotel room and he also insulted in front of my guest
This hotel is the worst hotel ever i booked

For the booking ID USPM1796 I was denied check-in. Upon reporting I was assigned a different hotel but couldn't check-in in that. After constantly complaint and not getting any resolution. I finally cancelled the booking and claimed refund. And I was denied that too.
It's been a long frustrating day. After denying rooms in 2 hotel, how can a company deny refund. And compensation.

On June 11th, 2019, I booked a room in oyo app of 515rs. money got deducted instantly, but room was not allotted as the rooms are all full at last minute. I lodged a complaint in oyo app, got a response to talk with bank officials. SBI people are redirecting the issue and closed claiming to resolve in atm used site i.e oyo. My trasaction id is WUHR5120.
Resolve my issue.!

I booked a room at OYO 40985 Hotel Odiyana for 3 nights and paid the fee online. ID - HTL4JG2UZJ. But later when I was at the hotel, I was told I have no reservations. I have not been refunded the money I paid for the room. I didn’t even get to stay in the hotel and here I am getting the greetings for using your service. Such inconvenience and carelessness. Can you please work on this issue asap and refund me my amount. Hoping for a feed back soon.

Hello, i recently booked a hotel at kolkatta from the oyo app. The oyo app showed beautiful images of room and the hotel. So we booked the hotel.

But upon reaching the hotel, nothing was like that. It was an old building nothing similar to the images shown. Nor the room was good enough to stay.

So my complaint is why does oyo grant everyone permission to open oyo homestay or hotels when they dont know whether the images provided by them are real or not. This is the second time i hwve experienced it from oyo.

Once in shillong, assam and the recent one in kolkata. You simply create harassments for people who trust your app and comes directly.

In short oyo is cheating people by showing fake and wrong images of hotel and home stays when they are not. Even the facilities they show in thier description are fake. No facilities are provides in these hotels.

Kindly have a crackdown at the fake oyo company who knows only to take money and create harassments for general people like us.

Hi,
This is satnam chhabra. I've booked a room at hotel ganpati bhilwara. Booking id is htlrpqu2md and pnr no is [protected]. Hotelier refused for check in on the rate given by oyo. Ive called oyo customer care for 6 hours continuously but of no use. Every time a executive attends the call and forward it to some senior and then nobody comes on phone.
I am writing here to resolve this issue asap.

Satnam chhabra

I have not received my refund against cancellation of booking id iyqf7348 at ranikhet inn.
I cancelled this booking on 9-6-2019. The check in date was for[protected]. Till dated[protected], i have not received my refund. I have registered complaint 100 time in oyo customer care but they have not solution and making manipulate.
Oyo is a very big fraud.
Customer care services is zero.
This booking was cancelled due to denied by oyo room owner.
Mobile. [protected]

Hi,

I booked a hotel in nainital and due to an incorrect phone number of a hotel posted on the oyo website, unable to reach the hotel so immediately canceled.

I got an acknowledge from oyo that money will be refunded back to you within 7 days but it almost 45 days. I contacted oyo via email but not getting any response.

Requesting you to please check and cancel the license of such firm which makes common people fool and mentally tensed in order to get own money back.

Booking id : lorc3078

Booked oyo Sun Shine Grand hotel in ooty. when i booked the amount was shown Rs8000 but when i reached at hotel the amount was shown Rs 17000+ and as i was travelling with my parents and kids we had paid them the amount shown in the oyo app.I have raised a refund request and its been promised and they have send me the mail that they are initiating my refund but still i haven't got any refund amount. Even after multiple calls and mails I didn't get any amount. Booking ID QMSE6390.

Even after multiple calls and mails I didn't get any resolution and response. They make me wait for 40-50 min on hold and then disconnect the call. First we need to explain the issue to junior and then the same to senior. It's very frustrating and disappointing with such a big company. It's been more than 25 days and I haven't received any amount to my account. They have told it will be refunded in 7-14 working days but it is still pending. I don't know what to do they don't even respond to calls and mails I have called them 100 times in this 25 days and expained the issue 200 times to junior and senior support person. Their service is worst now I feel.

Hotel staff service was very bad and now the oyo support service is worst

I booked a room in oyo 22501 Hotel Hill Look Near shree rang Mall Gandhinagar. When I reached for check in the hotel manger denied for check in telling that we had payment issue with Oyo . I called Oyo Custmer care they also make me foolish for 2 hours by holding my call for 15-20 min every time when i call to resolve this issue and no help for any one. I have already paid full payment for this booking made by oyo android application . booking status also shown confirm booking. oyo custmer care and hotel manager make me foolish and disappoint by this way . Totally Disgusting . So i want to complaint against oyo for making me foolish and fraud with me.

I booked 2 rooms at oyo 8452 for rs.1009. When i reached there the receptionist denied my booking saying that he does not have any rooms available and asked me to cancel my booking. He even denied to show me whether he received the bookings or not and said that contact oyo about the same.
I am unable to contact on oyo assistance contact number provided by the oyo. It keeps putting me on the hold.
Please take action against the problem as soon as possible.

I am gaurav kogta has booked hotel oyo 29356 hadoti resort in bhilwara for 06.07.2019 and check out on 07.07.2019. At booking time it is clearly written that unmarried couples are allowed but on reaching hotel they denied entry o[censored]nmarried couple. They said that they have already mailed to oyo regarding that but it is still not yet updated. After that you have shifted me to new hotel after 1 hour to a cheap hotel as compared to ehich i have booked and they have charged me extra 695 rs for stay.. Why i am paying for your mistakes..?? Why i will wait for 1 hour..??

Name: gaurav kogta
Booking pnr no: [protected]

I have booked a room in oyo on 8th july 2019. But when i reached at hotel he refused to give the room & told the room will be available if i will pay the double amount n he suggested me to complain where ever u want. Is this the level of service oyo is providing or being a service oriented company it is the service what we are talking about.
Worst management n worst company. The customer care has given me a mail of sorry is this the way of treating to the customer

Your services are very bad & unresponsive. I booked a hotel in tanakpur uttarakhand on behalf of oyo, my hotel is booked (Oyo 36983 hotel aasha laxmi) & i received a message from oyo for confirmation, but when i arrive at the hotel, i refuse to accept the reception there and do not have room for us. When i called in oyo, they booked me a second hotel (Hotel blu empire) while making excuses, and when i arrived there, i knew that the hotel had stopped booking at 5 o'clock in the evening, and i did not understand that when the hotel had no rooms, how did oyo do the room book. After that i called again in oyo, so bad people are sitting in oyo, my call has been connected to any customer, and he who speaks me things i can not write here.

Team what is this?

Regard
Har govind singh
[protected]

From: temple city hotel hospitality consultant services
Date: mon, 10 jun 2019, 9:44 am
Subject: mdu050 - online payment req : pay at hotel or direct online payment to hotel account.
To: arun oyo, partner support team, oyo rooms

Dear sir,

Warm greetings from hotel templecity lakeinn, madurai.

Well, we had past more than 6 months tie up with you & the collection was at both end. Well, now our top administration have decided to collect all funds to our own hotel account. Then every 5th of the each month we planned to disperse the amount as per the bills raised by oyo.

As gentle guesture, since oyo have maintained during past 6 months, now we would deliver the same action from our side too. We will be prompt in payment against the bills raises by oyo every month.

So kindly do the needful at the earliest

Oyo must immediately stop the option of collecting money from customers through our property.

Oyo must allow customer to pay to us directly / through online transaction towards our bank account shown below. We are not intrested to allow / authorize oyo to collect money from customers henceforth behalf of our property. Kindly update this online option immediately.

Our bank account details are with oyo team & it must be updated for our customers usage while making their online booking.

Kindly co-operate.

With regards,
K. Thirupathi m. Pharm frsh
Partner - hotel templecity lakeinn,
Near tollgate, katthapatti,
Melur 4 way road,
Madurai
Mob #[protected]

I booked for 08.07.2019 to 09.07.2019 (One day). At the time of booking, payable amount was rs 300 and while reached at counter payable amount changed to rs 465.
I had received mail too of both payable amount.
One more thing i booked for single person. But at the time of checkin it was showing two guest. Now it is showing three guest. Price is changing either due to software error of oyo.
May please take up with oyo for compensation for harassment during checkin..

Booking updated -, booking no. Bxju4592