OYO Rooms Complaints & Reviews

My booking id lhtc0495, i have booked this hotel a month ago for my stay at jabalpur mp at inr 2797. My check in was from sat, 20 july to 23rd july, when i have reached the hotel at 11pm night hotel staff said for that it is impossible for them to provide me my booking at inr 2797, they repeatedly asked me to look for some other oyo at jabalpur.
With my husband, child (5yrs) and mother, they asked me to look for other room at 11 pm???...

Ref: booking reference through oyo pcnr5278 at oyo 1069 kohinoor kings inn, lonavala,

Oyo customer care no. [protected]

Dear sir,

On 24/07/2019, we have booked above reference hotel through oyo. But due to some circumstance we have cancel the booking on 28.07.2019

Please find attached the screen shot that free cancellation till august 10. So they have to give 100% refund. But they...

I booked a room with oyo with confirm booking i'd no. Yvid0865 at spot on 43833 hotel valley, roorkee, for which i have made payment online while booking for 1 night 28th july2019-29th july 2019 at around 11.15 pm approx. For my brother who is traveling to haridwar and for same i received confirmation on my mail and phone. At 12.15 am on 29th july, my brother reached to check in. But the hotel denied the check in because o[censored]navailability...

I had made a hotel booking on 24 june at oyo 36740 hotel kohinoor international lodge. Booking no. Fspw5704. By mistake the room got booked for 24 to 27 june.. Whereas i wanted to book for 25 to 28 june. An amount of rs. 3832 was also paid by me for this booking. Since i didn't turn up on 24 june. My booking got cancelled and on asking customer care they told whole amount will be refunded. After 24 days i have only received rs. 1344 only....

Today i. E on 28.07.19 i booked an oyo room at hotel chail hills, chail chowk, mandi. Oyo representative called me over phone and confirmed my bookings as i had prepaid the booking charges. However, much to my surprise when i reached the hotel reception i was denied checking reasoning that they don't book hotels under tie up with oyo.
It was embarrassing and humiliating causing mental agony.
I claim back the deposited amount...

Hi my name iskeshav aggarwal, booking id zukv0423, i have alreadly escale the problem many time but no one is there who can assit me, i face a problem after check in rooms was so many dirty, seemly, room gate lock was not proper, wc sheet also broke, i was talked by cluster manager mr. Satish he told to make refund from oyo app it weas already done and alredy called so many times to your customer care but still not received my refund, customer...

Sequence of events
1. Booked 4 rooms for 11 guests in "spot on 36996 manasa tourist home" under booking id cpwl7409

2. Called the oyo customer care right after that then came to know that was a spoton property and didnt have attched bathroom. Then asked about the cancellation process to him he said i will get the refund amount in 7-14 working days.

3-cancelled the booking within 14 minutes of bookingbr...

Hi,

This refund request was placed and approved over a week ago and still i am literally harassed by your support team to claim a refund here.

First i get a horrible service, then i literally need to beg for my own money here?

Can someone please let me know the status of the refund and if it will ever be even processed?

This is not the sort of customer service one expects here....

I had made a hotel booking on 24 june at oyo 36740 hotel kohinoor international lodge. Booking no. Fspw5704. By mistake the room got booked for 24 to 27 june.. Whereas i wanted to book for 25 to 28 june. An amount of rs. 3832 was also paid by me for this booking. Since i didn't turn up on 24 june. My booking got cancelled and on asking customer care they told whole amount will be refunded. After 24 days i have only received rs. 1344 only....

Hi,
My booking no: jhop2630
Hotel : white parrot (Oyo 1633)
Check in: 25th july
Check out: 26th july
When i booking it was showing price rs.708/- paid same time through online.
But i reached hotel and came to know the oyo is showing wrong value of room, as per hotel and i have been forced to pay additional rs. 242/-because i was with my family and there was no choice for me.
Why oyo is showing...

On july 27, 2019 i've booked a rosort room from oyo with whatever amount they asked me to pay. Oyo has given me confirmation message of the same.. Which reads as...
(Dear prakash, we look forward to host you for confirmed booking fgwp5867 at spot on 41439 fonseca beach resort. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 27th jul, 12 pm onwards
Check-out: 28th jul till 11 am
No....

Today i have booking at hotel holy city paradise inn anandpur sahib but hotel manager cancel the booking at the time of check in by saying that the deal given by oyo to you is not acceptable to our hotel. He asked me to pay more if you want to stay in the hotel. I have booked on 23 july and after 4 days and traveling of 150 km, i came to know that my booking is confirmed by oye not by hotel. This is totally harassment to me and my family....

I have stayed in oyo property hotel hmct (Oyo 37115) from 17/05/2019 to 14/06/2019

My booking id:yqpz0983, gjie8763, fuwh3504.

Oyo is not giving tax invoice of the total payment (7789+8084+19252=35125 rs.) done from oyo inspite of regular follow up. Instead oyo is providing payment receipt several times which our organisation is not accepting for reimbursement of claim.
My employer details along with gstn.br...

I booked a room at hotel ganga, shimla, booking id orjn2654 and paid rs. 1215 in advanced by debit card. But the hotel authorities denied my check-in on arrival. I have called the customer care no [protected] several times, and after few attempts i managed to talk to one representative. She talked to me and also hotel manager, after that she told me she will arrange an alternative. She put my call in hold and after 20 minutes, my call was...

It gives me displeasure to write this complain email for below booking id's.in this mail, i will be explaining you the sequence of events occurred and will prove how oyo spoiled my time, money and satisfaction level.

Booking id - xpdw0679
1. Before i booked hotel emerald 25001 on 7th july, i had called oyo customer care at 10:19 am (Attachment - 1) and confirmed 3 things,
A. If the oyo 25001 is at good locality...

Oyo se pehle maine ajmer hotel delux book kiya tha jisme customer care ne bataa tha ki breakfast usme free hai include customer care ne asle karne k liye jhoot keh diya maine complain b diya par koi action nahi liya gaya meri trip ke 1 din pehle call aya ki booking cancelled ho gai aur hotel shift kiya jar jar aha hai jo ajmer me dargah se 2km dur hai hotel prince par oyo ki app pe 1km show hota hai usme booking transfer hui pehle bataya...

I have booked a room by oyo on 26th july (Ref id is dhes8732). When i went for check in, hotelier denied me to give the room & asked me to call oyo assist. I called customer care no 3 times. Every time after listening me, they put me on hold & then disconnect the call. Then i couldnt connect the no. I wait at the reception counter for an hour but couldnt get any assist. I have all the required screenshots & recordings which can be submitted...

Dear sir,

What is the refund status of my booking id mzds2643 dated[protected] allahabad city which was cancelled before checkin and your team booked new booking with id wcxe1853.

Your team told me that you will initiate refund after new booking but today is 27th july 2019 but refund not received till now...

Regards,

Pramod kumar
[protected]...

Maine 25 july 2019 ko varanasi mai room book kiya cheakin ke time mujhse bola gaya ki hamare yaha local id accept nahi hai jabki oyo app par local id accept show ho raha tha unhone mujhe chaekin karane se mana kar diya fir maine oyo help line par call kiya to waha maine kayi ajent se baat kiya par koi solution nahi diya gaya balki baar baar call ko disconnect kar diya ja raha tha aur hold laga kar chod diya ja raha tha yaha tk ki baat hone...

Booking # ouci5637
Guest name : varun venugopal thaliyil thodiyil

I booked a hotel room for 1 night at hotel century executive in udupi for june 24th 2019. I have done online payment of rs 999 through net banking. When i reached the hotel i was refused the booked room saying the hotel doesn't do business with oyo any more and asked to pay the room rent of rs 999 again. I had my family with me and was not having time...