OYO Rooms Complaints & Reviews

My booking id-aouz8679 hotel oyo 2871 hotel ratnakar inn. Sarat bose road, kolkata. Landmark - nepal chandra sweets (17 m), chakraberia crossing (400 m).

I had extremely bad experience also hassle experience at the hotel. I booked a room 7 days (20.07.2019) back from oyo mobile app. I wanted to book a room for me and my friend. My aunty is suffering brain tumor. Her stage 3 astrocytoma was discovered in june 2019, but disregarded as a tumor. Early mri’s showed that it was a cyst, and had no signs of being cancerous. Now she is admitted kolkata s. S. K. M. Hospital. All good till now. When i reached howrah station, i booked a hotel to know the exact address. My payment already done rs. 1569/- (Per day). The guy could not explain the address at all. We called up the helpline but he told me the same address as that was written on the website. Phew! It took us 2 hours to reach the hotel after asking almost every single shop in the locality.

Extremely bad location. Interestingly, oyo mentions that it is at a convenient location. It was by far from kolkata s. S. K. M. Hospital, anyways, this was not the worst part of my experience.

When i reached there, the hotel manager asked for our ids. We gave them our ids (Adhar card). Since, we were from different city. The guy says that no booking massage from oyo. I got extremely pissed off as i had wasted 2 hours already and had no other booking.

I called up oyo helpline and told the situation but no response from helpline. The guy lies that this was told before booking. While i try to explain that this was never communicated, he doesn't budge. There were some other couples there as well who were stranded because of similar reasons.

Finally, i had to move out from there and search for another hotel nearby for next couple of hours. Wasted my 3 hours completely.

Again, this is my 5 times i call up oyo in the 3.20 p. M. Again i told the situation and he checked in despite making a booking? When i told them the situation, deeak_451828_ tm guy hold my phone 15 minutes. I receive many more message from oyo the booking has been confirmed. " but didn’t get any room or room no. No apology whatsoever, anywhere from anyone, female hotel manager, nor oyo. This is how you treat your customers!

I am also checked out next day 8.30 a. M. (21.07.2019) sunday. Hotel manager didn’t provide any breakfast. Everything’s written down hotel register book.

In online i have booking on single guest. After i told that person to register, that time he only told u did 2 booking, which id he suggested me to pay that id only i have paid through online payment after that got a call from reception to cancel one guest booking so i had cancelled. He told he will transfer that amount to another. After 2 hrs he forced me to pay again i refused and i told them that i will veccet and they agreed before that i called customer care 4time i didn't get any proper response. I need my amount to be refound transaction id s1907241122051994390288
Amount transferred 981.00/-
These are booking id's
Hkx01637
Ubeh2859
Contact no [protected]

I have booked an oyo room today with booking id fqdr3745. On reaching the hotel they did not allowed us to stay saying that we don't have connections with oyo now and we will charge money for room. We don't know anything about online payment.
So we decided to cancell our room.in about half an hour we cancelled the room but i received the message rs 0 refund. I have booked the room on 25th but i have received the mail booking cancelled before 24th of july 12pm will have 100% refund. But how can this be possible.
Thus please give us refund of rs 827/- as soon as possible.

Hi
I’m chandrakant borade . I book room at oyo but room not clean, ac non working, no water . Because of that I canceled my booking but they not refunded yet. And not giving any positive replay. They hold call for 55 minutes. And forwarding to each other . Please help me for this

My booking id - VXCM2643

Contact no-[protected]

I have booked a tour package with oyototalholidays. where as i have complaint against oyo. 208141- case id. You can check through this id. We cancelled our packages after a lot of harassment. now you are harassing for our money refund. Please stop this types of behaviour. This is really ridiculous. I have paid 14000 rs. but you are not paying attention at all for this. shame on you people.

Booking ID PWVC4816.
I never thought Oyo would give such a bad experience. I had booked two hotels in wayanad. After staying at one I was moving to the other. Got a message telling my second booking is canceled due to unavoidable circumstances. When immediately called to oyo even though I had less network coverage they informed there was an issue with payment and I had to book a new hotel. New booking done and stayed. On returning when I checked my account, the amount was already paid. Now I’m constantly escalating the issue and none is helpful. Everyday I have to keep explaining same things. I want my refund back. I have ended up paying for the hotel where I had not stayed. Changing booking at last minute is not acceptable

Dear concern,

I need a Tax invoice(Invoice) instead of payment receipts. Many time I called and said the same thing to your assistant but every time they send payment receipt again and again. I am not getting any reason why you are not able to provide me an invoice for room rent which I have already paid to you before availing your services?
An early and positive response is awaited.

I have booked a room and payment went through and room was not confirmed understandable, they asked me to wait 7-14 days i have waited now when i call them they say to wait 14 days again as there is some technical error. The payment made by me was 1097rs on july 7th and the booking id is "skam7261", i have even suggested them to refund them oyo ruppe i thought my be that would be better and i would get instant, but they told ven that was impossible.

Hi i had booked at oyo mumbai for 23 and 24th july. I extended my stay one more day and got the confirmation. The vary day one day prior i got a msg that i cant stay der longer and need ti shift to other hotel.
It was raining too too heavily still i went to other property.. Even other property denied the stay saying some issue.
I tried giving complains, cluster managers, and all many many times.
No body helped... I was stranded on road.. I feel this is big scam by oyo.. Beware guys.. I m filling a big case on oyo this week bcz of whatever i faced they need to learn it.
Hi dayanidhidahima,

Booking details - capital o 43946 urban court, (Booking id yziw6407) is looking forward to host you.

We have booked a package from oyototalholidays. We have paid 25% of the payment. They haven't booked anything for our tour plan as well as they haven't provided us any hotels voucher. Despite asking so many times, they ignored us.
They didn't even receive our phone call. We sent them mail so many times. Now, after getting frustrated we want refund. But they don't even process our refund. Till now they are just telling us to give sometimes to give the refund back. Seriously how shameful act this is from oyo. Too much disappointed. Please give my money back asap. You can't cheat any customer like this way.

I booked oyo 7840 hotel through oyo app for 3 nights (from Jul 25
12 PM Onwards to Jul 28 Till 11 AM) on 15 july 2019 and made the payment today in the morning after getting confirmation of the same from oyo customer care[protected] but after that I got a message from oyo that my booking has been updated.
In the OYO app, some other hotel is booked for the same BOOKING ID: ZRBI5723 and due amount is Rs. 2256.
I called so many times to customer regarding the same, but till now I did not get any reply.
I attached the booking confirmation image which I received on gmail ID and payment image also for your reference.
Kindly do the needful.

Dear concern,

I need a Tax invoice(Invoice) instead of payment receipt on top of the bill. Many time i called and said same thing to your assistant but every time they send payment receipt again and again. I attached bill copy which was send every time from your side. And highlight the text were i need correction TAX INVOICE instead of PAYMENT RECEIPT.

As per your manager said me, I have to give my gst detail if i want tax invoice !! Why ? Why you need my gst detail to provide me a tax invoice ??!!

This is my right and your duty to provide the same. If you can't, i will go for legal action and will cc all legal ministry in next mail.

Your earlier revert and solution will be appreciated.

Sir,

On 15.07.19, I had made a booking( CSZW2973) through Oyo app for 16th July to 17th July for 3 guests stay at Saki Vihar complex in Andheri East, Mumbai

My scheduled flight got delayed and meanwhile I received a message on my mobile that your booking has been cancelled.Immediately I contacted Oyo help line and informed about the situation. It was confirmed by Oyo executive that You can still check in the hotel, however you call and inform to hotel.I informed the hotel rep and he also confirmed that I can check in the hotel.

When I reached the said hotel, I was told there is no room available at that moment, hence check in was denied.

I again contacted help desk, he offered me a booking in other hotel( OYP Townhouse, J B Nagar, Andheri East), and confirmed my booking with ID VFZO4316.

But when I reached the 2nd hotel, again hotel rep. denied check in saying that no rooms are available.Around 3 hrs of argument with Oyo help line, hotel rep continued but check in was not allowed.

Again Oyo help desk changed my booking to 3rd hotel and confirmed me the availability of room in this hotel.
But again when I reached there, 3rd time I was denied check it at this hotel also due to non availability of rooms.
This process started at 8:30 pm to morning 2:30 am.Finally we have to spend our night in a lodge arranged by us with lot of difficulty.

The above sequence of event clearly brings out the inefficacy and total mismanagement of the Oyo booking system.With a confirmed booking when guest reaches to hotel and check in is denied, for this embarrassment and mental harassment Oyo is totally responsible.

Guest is not supposed to spend his whole night for making an agreement between hotel rep. and OYO.

In view of above, consumer forum is requested to look into the matter and necessary action to be taken against the Oyo rooms

Myself Jinesh Upadhye from Belgaum Karnataka have booked 1 room at Hotel Pearl View Mumbai (OYO 8193) thru OYO online portal and as per their directions, have made a payment of Rs 1953 thru SBI net banking[protected]CHB4129586 TRANSFER TO acct no [protected] ONE97 COMMUNICATIONS P. Now the Hotel reception has denied the booking quoting that they will not honour (allow) the above hotel booking as OYO is not paying their due amount. Around 20 lakhs amt is due from OYO.

Now the guest will suffer without his fault.

Please look into the matter and resolve the issue and take legal action against OYO.

Hi,

I would like to share my experience of my stay with family at Oyo Townhouse 079, Sector 46 in Gurgaon.
I understand that OYO has been claiming that Townhouses have been their premium segment properties but my experience has been the worst of its kind. This was unexpected especially due to the fact that I had booked it for my family and everything from the point of start till the end, every bit of detail makes me wanna never go back to an OYO again. Below is the description of my stay from the initiation till the very end. Please note that the incidents are mentioned chronologically:
Check-in was denied to my Mom who had been staying at OYO's in Delhi for the 2 preceeding days. The receptionist without even an attempt to help in the weather that was so bad, denied checking due to non availabilty of Adhaar Card. Now I know that adhaar card fopr you guys is a compliance issue, but their should be an attempt to help right? is it too much to ask? A plain refusal to provide check-in is an utter intent to refusal of help even when we repeatedly requested to be allowed us to check-in and we surely will provide you gthe adhaar card later in the day. Please note that the Adhaar card problem was only for one person out of the three.
On speaking to the supervisor, Mr. Dharamveer, he understood the problem like a gentleman and later the check-in was provided to us. However, it was me who insisted on speaking to the supervisor as against him with a simple statement that ("Let me speak to my supervisor as to what can we do to help").
The elevator was not functional. We had our luggage to move in an the fourth floor of the town house but the lift was non functional. Although, it was evident that the receptionist was working to solve the problem but ultimately its the customer who has to climb the stairs with the luggage.
The elevator scenario made us walk to the fourth floor of feet which was fine with us as a one time problem. We as a family do understand the hassles of running a hotel and immediately agreed to leave the luggage downstairs at the reception which so the staff could later shift the luggage to our room when the elevator would start working again.
The room linen was dirty below the blankets/covers. There were hair strands on the bed and the linen was very evidently dirty. On informing the reception about it, his first statement was "Aisa Kaise Ho Sakta hai Sir" and then said "theek hai mai ladka bhejta hoon". And the staff later replaced the linen.
After 2 hours of rest when even the elevator was working, I called up the reception to remind them about sending our luggage to the room to which they said yes, after almost 15-20 minutes of waiting I had to go downstairs myself to get the luggage. They kept saying "Sir, Ladka nahi aaya hai abhi".
The commode jet did not have the sprayer to it so it was completely non functional. The jet and effectively the Toilet commode was non usable. On informing the receptionist about it, they just remained silent and it reciprocated not will to even take a look at thye problem. How are we suppose to use the toilet when there was not jet to clean-up and 2 of the three o[censored]s were Fe-males?
Subsequently, there was no bucket and mug in the washroom which was delivereed to us 20 mins after we informed the reception.
The shower was non functional. There must have been some plumbing equipment related issue but in a bathroom that did not have the proper Jet-spray, bucket and mug, the absence of shower just added to the misery.
There were no water bottles in the room, in the summers of Delhi-NCR, imagine going to a premium hotel room (As per OYO Standards) and find no water bottles in the room with two different glasses.
On asking for water bottles, the staff redily bought two bottles to us and we showed the guy the jet spray in the room. He took an initiative to repair it and bought a new jet spray, which we asked him to repair later after we were gone because we we getting late for a show that night. He agreed to our request but then he never got back and it remained unrepaired till the next morning despite us leaving the key at the reception.
To add to all of this, even the main door of the room wasn't getting locked. We had a lot of important stuff and luggage in the room and had to leave it like that ultimately because the hotel staff wouldnt do anything about it and also because the show was important and we had prior family commitments to take care off.
The next morning, my mother had asked for a tea at around 9 am. A cup of tea is the most basic part of at least 80% Indians around the globe bugt it took them more than an hour. The reception had to be reminded again of the tea that is ordered and the only response was "Bas bas madam chai aa gayi". In frustration, the chai had to be cancelled because we had to check out.
I'd like to applaude that the Breakfast was good and clean. The only good thing about our stay.
The elevator was again non functional at the time of check-out the video for which has been attached. The luggage had to be carried downstairs but a couple of staff and myself via stairs.
After enduring all of this, at the time of check-out the least that the hotel staff could do was to at least apologies when we were vocal about the kind of service that we went through. Mr. Dharamveer instead of even hearing the situation, called us on our favor. I'm mentioning his words categorically and specifically: "Kal Jab Appko Check-in Chahiye Tha Tab Aapka Tone Different Tha".. and the conversation turned into a heated argument where-in we argued that a favor in check-in doesnt give the Hotem Staff the right to provide us with a service such as ours. And instead of admitting of all the dificiencies and apologizing, he repeatedly said the same statement. And he denied that the room wasnt bad and etc etc..
On warning him about thew stern action that we would take, he said the following: "While providing feedback, mera naam zaroor mention kariyega, mera naam hai Dharamveer"

All of this when we have been using the OYO facilities fir the Three preceeding days, the ID's for which I can send to you guys upon request.

I would now request the Oyo Management to take some strict action and make it evident to me and my family because if the said things are not enough for you guys to take an action then I'll have to figure out other ways.
I am attaching proofs as photographs and videos of everything that I have just stated above.

Hello!! Myself ashwani bhatia, first time booked oyo room by downloading the oyo app from mobile. Have made the booking dated 23/07/19 and got the confirmation from [protected]@oyorooms.com that oyo 14482 live inn has been reserved under your name. Booking id: zkte4139 and amount rs. 750 was deducted from my own card.

Reached to the landmark amiown school at sector 27, gurgaon. The number mentioned on the booking [protected] of mr. Kundan rawat was not answering the calls., get to know left and no longer associated with the same property for almost an year. Very importantly oyo has not checked with the property owners whether the number listed on their booking does exist or not & updated numbers should be uploaded.
Try n understand on the road by 11 o'clock, the property not located and customer care representative also tried to support and on call with for almost 33 mins. Based on confirmation was shifted to another property, oyo 9299 dlf phase 4, however due to rude behaviour of manager on line has refused and said no electricty here. That booking also not confirmed and imagine by 0000 hrs on road. And at last made another booking oyo 15685 grace room, the gate was not opened and no one came out.

At last made check in to grace inn near to grace room @ sector-28 for almost rs. 1, 200.

And have shared my worse n terrible experience with oyo. My first experience neither customer care was supportive, booking team which cant even speak clearely some untrained staff were on board n calling the customers, annoying the customers. At last by 0130 hrs called dated 24/07/19 the senior team neither supported nor any respond at their end of the experience.

Today im getting msg how was your experience with oyo. When customer/client has not checked-in and oyo team aware that customer is facing too much problems still getting msgs.

And at-last it give an impression that oyo group is not bothered of its unsatisfied customers and no syncronisation with various internal teams. And have also left message that someone should call n respond to it. Till now before posting this msg/terrible experience no one contacted.

Can also provide the screenshot of interaction with customer care team and the duration of time spent for more than 1 hour plus in the late hours.

I have booked a room at kanchipuram for 22nd july 2019 under booking id xgrz4712 on 09.07.2019 on the hotel name "spot on 43989 perfect stay (Vela complex, alias balaji residency, hotel surya veg, kanchipur, tamilanadu state" on making payment thorough online basis for an amount of rs.804/-. But, later it was shifter to another hotel named as m/s. Aks inn, which was 5 kms far away from my previous booking hotel perfect stay (Vela complex, alias balaji residency, hotel surya veg, kanchipur, tamilanadu state by escalating price of rs.3, 583/- more than 5 times of price paid for earlier hotel under the same booking id: xgrz4712 on 20.07.2019, while we were enroute to kanchimpuram from mandamarri, mancherial dist., telangana state. The same issue has been represented to your customer care no.[protected] as well as to call centre [protected] on the same day. But the problem has not yet been solved. Due to which i have to forced to pay current charges of local hotels to visit athi varadar perumal swamy at kanchipuram. It was very inconvinient to my family on the preprogrammed tour and caused anxiety and distrubance of mood. I had also lost my movey paid for booking the hotel and loss of time & communication to your people. But no vain.

I am booking a hotel from oyo app. I have follow all process. Then i get a confirmation message.
But the problem is that when the girl about to reach your hotel.. Just few minutes ago i getting a call that there have some problem. But the actual problem is that *money*.
If any thing wrong with that girl who will be reach your hotel after few minutes who will take responsibility for this. Where she will go for found a room at midnight.
Is money everything for your hotel? Is this your culture. You people are not thinking about girl safety. Shame on you all people. I will do it a police complaint against this also will do consumer complain.

Detail of booking below:-

Dear priya lama, we look forward to host you for confirmed booking qzwv2917at oyo 15262 hotel arya regency. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 23rd jul, 12 pm onwards
Check-out: 27th jul till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 2 adults
Hotel name: hotel arya regency
Address: 65 shyama prasad mukherjee road opposite basusree cinema, beside jatin das park metro gate no: 5, hazra, kolkata

Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=90196127&...⇄
Hotel reception: [protected]
*t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid) with address not in the same city as the hotel. Please don't carry outside food.

Hi team,

Regarding my last stay in oyo rooms which i booked my stay in chinnamon homestay booking id - pvrt5301. I had a stay at the hotel from 20/07/2019 to 21/07/2019.

We faced multiple issues in our stay and it was a pathetic stay. Following are the list of troubles faced in the stay-
-the attended came 1.5 hrs after we reached and called him. We were waiting in rain.
-there was no electricity. Whole night we suffered without electricity.
-there was no wifi, no tv recharge.
-insects were there. No precautions were there.
-nobody was there to attend and no security. As the location was in middle of jungle and that was elephant roaming area.
-washrooms were dirty, the commode was broken and there was a leakage in commode.

Many more which can't be described. The stay was very pathetic and whole night we were praying to god that night passes smoothly.
It was a very worst experience.

I want refund for the stay as it was not worth it. Whatever was mentioned while booking was not fulfilled. There was network connectivity issue else i would have complained at that time only. Kindly do the needful as i don't want loose trust from oyo rooms.

Regards,
Mehul raj

Worst ever service from oyo💩
🙏 please guys I am strongly informing you please dont book rooms for your valuable customer/guest through OYO rooms.
Because the reason is you will definitely lose your valuable customer from OYO service.😠
I already facing the problem. from OYO I lost my big customer and company incentive as well.
OYO* treated me and my customers in very low and rude talk and wrong information and guidelines.
GUYS THIS IS MY BOOKING ID AND COMPLAINT ID IF YOU WANT YOU CAN CHECK.

RNHQ1465

COMPLAINT ID : Hi Aarish, Your request is logged under Case ID 18105055.

Please check the attached file. Jow many times I called you are OYO team and they treated me like servant no one given the solution or respond. Just they wasted my time. And playing in patience 😠

This is not acceptable ok. I am going to take serious action on this matter.

And please find my booking details.

I lost my 50k rupees just because OYO.

SOLLUTION AND COMPOSITION...???
Please do the needful